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Ambridge Rose Villa

At a glance
Ambridge Rose Villa
The Villa
369 Pakuranga Road
Auckland 2010
Postal Address
PO Box 58247
Auckland 2163
Counties Manukau
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Doreen Sami - Nurse Manager - 09 576 2590 (option 2)
Allan & Linda Sargeant - 09 576 2590
Chief Operating Officer
Brian Pullar - 09 576 2590 (option 1)
Other services
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Visitors as usual (but not if you're unwell or recently returned from overseas)

The Villa is a beautifully restored historic rest home that offers secure dementia care.

Our 26 private bedrooms are bright, airy and full of character.

Our compassionate staff actively encourage all residents to join daily activities that enhance the quality of life for people living with dementia.

We have bright and sunny lounges and secure gardens for relaxing and rewarding diversional therapies.

Residents are assisted with daily living activities, personal hygiene care, and mobility assistance as needed.

• Private, bright and airy rooms that promote comfort and wellbeing.
• Regular doctor visits ensuring residents receive the care and attention they require.
• Daily dementia respite care and family dementia support group available.
• Our caring and experienced staff specialise in providing exceptional dementia care.

We welcome your enquiry about The Villa by Ambridge Rose.



At Ambridge Rose, our core purpose is to provide exceptional elderly care that enhances the quality of life for every resident. Caring for older people is a privilege, and we take our responsibility seriously.

We offer a range of tailored care options to meet the unique needs of every resident. With a full continuum of healthcare services available, our rest homes, specialist dementia care and private hospital ensure your loved ones receive comprehensive medical care as needed. We also provide short-term respite and palliative care to support the families of our residents.

We understand that family support is essential to the well-being of our residents, which is why we welcome family involvement and encourage families to be part of the care team. We also offer an AgedConnect programme to provide regular updates about your loved one, so you can stay connected, even if you're unable to visit in person.

Our dedicated, experienced team is committed to providing personalised care and attention, while also creating a warm and welcoming community that promotes socialisation and engagement. We are empathetic and family-focused approach, ensuring every resident feels valued and supported, with healthcare staff and registered nurses available 24/7 to provide compassionate and professional assistance.

Our team is always available to assist with daily needs and to maintain a comfortable living space. We believe we can empower every person to live a happier and healthier life. At Ambridge Rose, we’re committed to providing exceptional aged care services at our Auckland rest homes that prioritise the wellbeing, comfort, and dignity of our residents. With a consulting dietician, hairdresser, podiatrist, physiotherapists, and spiritual support services available, we offer a holistic approach to aged care that meet the unique needs and preferences of every individual.

Our resident's comfort and personal lifestyle choices come first, offering the flexibility for your days to be as active or relaxed as you wish. Our assisted living rest homes feature various activities and events tailored to your preferences, and our chefs work alongside a nutrition consultant to create menus that meet all dietary requirements.

As a family-owned business, headed by Allan and Linda Sargeant, we are dedicated to enhancing the lives of our residents. We have been providing quality care since 2002 across our rest homes and private hospital, and our healthcare staff has evolved to meet the changing needs of our residents.

We know the importance of having a skilled and compassionate team to provide the best care for older people. We understand that caring for others requires a special kind of person - that’s why our staff are not only highly skilled and experienced but also patient, kind, and fun.

Our experienced clinical team, with extensive knowledge and qualifications in aged-care, sets the standard for the entire care-giving family. We are dedicated to providing personalised care and creating a warm and welcoming environment where everyone feels at home.
Service/Facility Details
Service/Facility Details
Detail Status
Contract with Te Whatu Ora Yes
Certification Yes
ORA Applies No

Updated: 14 Aug 2023

Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 26
Vacancy Yes
All enquiries welcome.
Impending vacancy Yes
Short stay considered No
Premium Accommodation Charges Yes from $15.00/day up to $15.00/day as at 17 Jun 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire

Updated: 12 Jul 2024

“Ambridge Rose’s point of difference when it comes to Caring for our Aging Community is unconditional, your inclusiveness of thinking is diverse, you see the need your advocation extends to the natural supports and you have not only recognised but you have mobilised support to our loved ones families, everyone’s wellbeing is considered literally through the genuine care & service throughout Ambridge Rose.”

“We’ve had excellent dealings with the nursing staff and nurse assistants. I’ve heard them speaking so nicely to my mother, when they didn’t know I was there. They do their job with good humour and a smile, which is much appreciated by our family.”

“Ambridge Rose has lovely helpful staff. We really appreciate what everyone does to make it pleasant for the residents. Communication is open and we feel comfortable talking about any concerns. The atmosphere is welcoming, and nothing is a problem.”

“Always find the staff friendly and helpful. Feel that the quality of care provided is great so I know Mum is safe and being cared for.”

Updated: 14 Aug 2023

Type Hours Per Week Status Details
Registered Nurse Yes Registered Nurse on call 24/7.
Healthcare Assistants/Caregivers Yes
Physiotherapist Negotiable
Diversional Therapist 0 Yes
Activities Co-ordinator Yes
Hairdresser Yes Visits once a week.
Podiatrist Yes Visits every 8 weeks
Dietitian Yes Our menus are audited by a professional dietician plus special residents dietary needs assessed on an individual basis.
Accredited Visitors Yes Health and disability advocate visits.
Kaumatua Negotiable Visits on request.
Chaplain/Spiritual Advisor Negotiable We have great support from a variety of religious and community organisations.
Other Personnel Yes We are happy to help residents access whoever and whatever services they require.

Updated: 14 Aug 2023

Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
End of Life/Palliative Care Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Stroke Rehabilitation Yes
Infection Control Yes
Psychiatric Care Yes Support from MHSOP Counties Manakau DHB.
Clinical Management Yes

Updated: 14 Aug 2023

Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Subject to room availability.
Carer Support Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes

Updated: 14 Aug 2023

Feature Status Details
May Bring Own Furniture Yes Rooms are fully furnished. Residents encouraged to bring family photos.
Single Rooms Yes All residents enjoy their own private rooms, which are kept bright, airy and welcoming.
Wifi Yes
Lounges/seating areas Yes For a small home, the seating areas are generous and varied, from the decking at the front and rear of the home to the two small family room sized lounges and the more formal lounge at the front of the home.
Gay / LGBT IQ Friendly Yes
Primary Health Funded Short Term Care Yes
Day Programme for day stay clients Yes
Outings Yes Tour bus outings weekly free of charge.
Whānau Room Yes We are very flexible and accommodating,within our means especially with regard to family visiting residents under end of life care.
Newsletter Yes
Policy for management of challenging behaviour Yes Carefully assess and monitor situation as they arise in consultation with family and doctor. If situation not resolved reassessment will be undertaken.
Confused Residents Yes

Updated: 21 Jul 2020

Interests & Activities
Interests & Activities
Our extensive activities programme is planned a month in advance by our Diversional Therapist who is onsite Monday to Friday personally engaging with and encouraging our residents. Activities Assistants compliment the programme 7 days a week. The home has a family atmosphere with staff and visitors often joining in activities with residents.

Many of these fun moments are captured on camera and our Newsletter keeps everyone up to date with their loved ones and "happenings" at the home. Our Newsletter is popular with residents and families, especially family members living overseas.

We strive to meet each resident's well being and enjoyment of life on a daily basis. Listed as part of our Planned Activity Programme are some of the services and/or activities we offer: Activity programme, Advocate, Alzheimer's Society, BBQ, Big print books, Bingo, Blind Foundation, Board games, Breakfast in bed, Bowls, Cards, Care and Craft, Church, Classical Music, CMA, Communicare, Concerts, Craft, Dancing, Digital camera, Email, Entertainers, Entertainment, Exercises, Tai Chi classes, Fax, Flower arranging, Games, Garden, Housie, Indoor Games, Internet, Jigsaw, Library, Lotto, Minibus, Movies, Music, Newspaper reading, Outings, Park, Parkinson's Society, Parties, Picnic facilities, Shopping, Sing-a-longs, Videos, Tour bus trips, Coffee club outings, Stamp collecting.

Updated: 21 Jul 2020

Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Please see the Manager for details. We have an information pack available on request. Our bed rate is the standard resthome bed rate for the Counties Manakau District Health Board Area.
Staffing qualifications and details The majority of the staff at The Villa have worked here for many years and this makes for stability and continuity for residents. In several instances members of the same family are employed. A staffing ratio policy of 50% full time and 50% part time ensures holidays and sickness are covered by staff trained and familiar to the home and residents. No bureau staff are used. Separate staff are employed for laundry and cleaning duties.
Details about meals There are two dining rooms at the home. As the abilities of the residents vary the smaller dining room beside the kitchen is for those residents who need assistance at mealtimes. Meals are tasty and generous. Cooked on site and served personally by our full time chef or part time cook.

Updated: 10 Jul 2020

Languages Spoken
Languages Spoken
Language Status Details
Cantonese Yes
Chinese Yes
Cook Island Maori Yes
English Yes
Fijian Indian Yes
Hindi Yes
Russian Yes
Tamil Yes
Ukranian Yes

Updated: 10 Jul 2020

Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes Mthly
Non denominational Yes If you have special spiritual request, please inform the registered nurse and your needs will be meet as able.
Roman Catholic Yes Weekly and on request

Updated: 10 Jul 2020

Location Distance Details
Public Transport 0.10 Km Bus stop at front gate.
Shops 0.50 Km Petrol station with convenience store.
Mall 2.00 Km Highland Park and Pakuranga Mall
Parks 1.00 Km There a numerous places for you to visit such as, Lloyd Elsmore, recreational centre,Howick Historical Village.
Library 2.00 Km Highland Park and Pakuranga Mall

Updated: 10 Jul 2020

Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Approved provider of Professional Development and Recognition Programme Yes
Care Association New Zealand Yes
Aged Care Association New Zealand (ACA) Yes
Approved provider of Professional Development and Recognition Programme Care Association New Zealand Aged Care Association New Zealand (ACA)

Updated: 10 Jul 2020

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.