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Ambridge Rose Cottage

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At a glance
Ambridge Rose Cottage
7 Voltaire Court
Botany Downs
Auckland 2010
Postal Address
PO Box 58247
Auckland 2163
Counties Manukau
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Jackie Wood-Ciobanu - 09 576 2590 (select Option 4)
Allan & Linda Sargeant - 021467118
Other services
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Visitors with limitations - please call us first
Caring for older people is a special privilege and at Ambridge Rose we love every minute of our important responsibility.
The daily caregiving and healthcare requirements of our aged residents are essential, but it is the friendly smile, patience and liveliness that makes the real difference to our big extended family.
We believe we can empower every person to live a happier and healthier life.
To do this, we constantly develop and innovate the ways we provide care – creating brighter lifestyles for older people and spending more time making Ambridge Rose feel like your home.

Your days at Ambridge Rose can be as busy or relaxed as you choose. We provide the options and you can select what appeals to you on any given day.
Our activities team will keep you involved and entertained, or you can enjoy retreating in the privacy of your own surroundings, maybe catching up on the latest news.
When it comes to food, we have our own Executive Chef who plans the menus to meet guidelines provided by a nutrition consultant. All dietary requirements can be catered for.

You can share meal times with others in the spacious dining rooms or maybe you would prefer the privacy of your own room. It’s your choice.
Daily life is a mix of old and new, and you never know what might happen next. You could venture out on a trip to your favourite beach, be entertained by musicians or enjoy a visit from a local childcare centre – our youngest little friends.
Your family and friends are always welcome, and we regularly keep them up-to-date with the happenings at Ambridge Rose.

Since taking on The Cottage in 2018, Ambridge Rose has significantly improved the caregiving, décor and facilities at the East Auckland secure dementia home.
There are 24 rooms and the compassionate, innovative and good-natured staff actively encourage all residents to join daily activities that enhance quality of life for people living with dementia.
There are bright and sunny lounges, as well as secure gardens that are popular spots for relaxing and rewarding diversional therapies.
We even have a restored Morris 1000 and old phone booth to prompt memories of yesteryear.

We are a family, headed by Allan and Linda Sargeant who are committed to enhancing the care of all older people. Ambridge Rose has been in their family’s care since 2002, and the people have evolved as the needs of our older people have changed.
Many of our staff members’ life-long careers have focused on caring for older people and they love their work. Your clinical team is experienced, highly qualified and they set the standard for the entire caregiving family.
To understand the latest aged-care research and developments, we support professional development and learn from our daily experiences. We have a positive relationship with all district health boards and we have leadership roles in the New Zealand Aged Care Industry Association.
Our staff reflect the culturally diverse community we live in, ensuring you are appropriately cared for in a manner that you would expect and feels familiar. Our family always aims to improve the care we provide to you.

Come and explore The Cottage By Ambridge Rose.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 4 Oct 2012
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 24
Vacancy No
Please feel free to contact us at any time if you would like to come and view and to talk with us.
Impending vacancy No
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire
Updated: 16 Aug 2022
“We’ve had excellent dealings with the nursing staff and nurse assistants. I’ve heard them speaking so nicely to my mother, when they didn’t know I was there. They do their job with good humour and a smile, which is much appreciated by our family.”
Updated: 15 Aug 2019
Type Hours Per Week Status Details
Registered Nurse Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Negotiable
Diversional Therapist Yes We have a 24hr diversional plan for all residents and have an on-site therapist.
Activities Co-ordinator Yes (see Diversional Therapist)
Hairdresser Yes The hairdresser comes weekly and as required for special occasions. It is important that clients age with dignity. Personal appearance is also part of our clients sexual expression.
Podiatrist Yes Six weekly
Dietitian Yes Consulted on change of menu. The dietitian also is consulted as an when required for residents specific needs.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes
Other Personnel Yes
Updated: 15 Aug 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We offer short stay accommodation on a casual or regular basis. This service has high usage so must be booked in advance
Carer Support Yes We offer short stay accommodation on a casual or regular basis, providing relief for people who care for their elderly relatives at home. This service has high usage so must be booked in advance
Other Short Stay Programme Yes Day Care Programme available.
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 15 Aug 2019
Feature Status Details
May Bring Own Furniture Yes We will accommodate whatever our client requires. Our own furniture will be put into storage if you prefer to use your own.
Single Rooms Yes
Shared Rooms Yes Shared rooms are suitable for couples or those who have more severe dementia (they usually sleep better with company). Again this service is under demand so please advise us of your need as soon as possible.
Rooms suitable for a couple Yes
Ensuite No Each room has a vanity unit.
Alcohol Permitted No Alcohol can not be kept in the client's own room. We have a daily happy hour and fruit juice is also served.
Phone Access In Own Room No If family or resident wish to have a phone line connected they may do so at their own expense. Two phones are available for residents use.
Wifi Yes
Resident can adjust heating in own room No All rooms have ceiling mounted heating panels which are wifi thermostatically controlled.
Lounges/seating areas Yes There are two lounges. The main lounge is near the kitchen and it is here that activities occur. The quiet lounge is at the other end of The Cottage and is more of a quiet room. There are three outside areas.
Gay / LGBT IQ Friendly Yes
Day Programme for day stay clients Yes We can provide daycare or part-day care if needed.
Outings Yes There is a van outing every week.
Whanau Room Yes If family wish to have a private area, we arrange a room according to specific requirements.
Family Committee No However we ring the family whenever there is any change for the client. Families are kept very updated and may meet with the manager or doctor as required. We do have Family and Residents Meetings.
Newsletter Yes
Policy for management of challenging behaviour Yes We put an observation chart into place for these residents and diversional and de-escalation strategies implemented to manage this. Other services are bought in as required. Strong liason with family and all relevant health professionals.
Confused Residents Yes
Semi-Secure Yes We are FULLY secure.
Updated: 15 Aug 2019
Interests & Activities
Interests & Activities
The following gives an overview of our services:

Advocate, Age Concern (as required), Alzheimer's Society, Aromatherapy, Art, Arthritis society (as required), Big print books, Bingo, Blind Foundation(as required), Board games, Bowls, Breakfast in bed, Canine friends, Cards, Care and Craft, Children (schools sometimes visit usually around event times), Craft, Dancing, Email, Entertainers, Entertainment, Exercises, Fax, Flower arranging, Games, Garden, Gardening, Happy Hour, Indoor Games, Internet, Jigsaw, Library, Mah Jong, Massage (Reiki), Men (we have a good mix of men and women), Music, Newspaper reading, Organ, Outings, Parkinson's Society, Parties, Pianist, Quizzes, Reading, Roses, RSA, Shopping, Sing-a-longs, Singing, Videos
Updated: 15 Aug 2019
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Please see the manager for full details.
Staffing qualifications and details We pride ourselves in our staff. They are motivated and interested in 'upskilling' and we ensure that each staff member undertakes all available training programmes. Staff are respectful and friendly. They are also very generous with their time which they often give freely to the service. We NEVER take this for-granted. A focus of care is to maintain the resident's dignity at all times.
Details about meals We have home cooked meals by an excellent cook which is overseen by our Executive Chef. The dietitians recommendations are always implemented immediately. We monitor waste from the table after clients have been offered 'seconds'. Clients can therefore always have as much as they like. They will also have access to food at any other time.
Updated: 15 Aug 2019
Languages Spoken
Languages Spoken
Language Status Details
Cantonese Yes
Chinese Yes
Chinese dialect Yes
Cook Island Maori Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Gujarati Yes
Hindi Yes
Interpreter Yes
Mandarin Yes
Maori - Te Reo Yes
Niuean Yes
Punjabi Yes
Samoan Yes
Tongan Yes
Vietnamese Yes
Updated: 8 Aug 2016
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Inter denominational Yes
Non denominational Yes Clergy or spiritual advisors will be contacted as required.
Roman Catholic No The priest visits weekly to take communion.
Updated: 1 Aug 2012
Location Distance Details
Public Transport 0.30 Km Lexington Street
Shops 0.50 Km Dairy, bakery, wine outlet and hairdresser opposite Lansdown Hospital
Mall 1.00 Km We are located conveniently between Highland Park shopping centre, Botany Downs and Howick.
Parks 0.20 Km Open park suitable for wheelchairs at the end of the street and childrens' park about 1 km distance.
Library 1.00 Km Highland Park and Pakuranga
Updated: 8 Dec 2008
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
New Zealand Aged Care Association (NZACA) Yes
Other details Yes Eldernet
New Zealand Aged Care Association (NZACA)
Updated: 15 Aug 2019

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.