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Ultimate Care Palliser House

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At a glance
Ultimate Care Palliser House
186 East Street
Greytown 5712
Postal Address
PO Box 135
Greytown 5742
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Lynley Batson - 0275541212
Ultimate Care Group
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Contact us today to see what a positive move to Palliser House can make to your life. 


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Visitors as usual (but not if you're unwell or recently returned from overseas)
At Palliser House we provide a peaceful, safe and comforting environment for our residents with a warm country feel.

We understand and promote the idea that exposure to familiar memories through smell, sight, touch, taste and hearing can help promote a sense of well-being and calm for our residents. Our specially designed dementia friendly gardens and interior features have been created to provide stimulation and help trigger the senses.

Caring for someone with dementia can be very challenging, we are here to support residents and their families.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 7 Apr 2021
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 10
Vacancy Yes
We welcome enquiries
Impending vacancy No - We have rooms available
Short stay considered Yes
Premium Accommodation Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire
Updated: 1 Mar 2024
"Staff interact well with residents and rooms kept clean and tidy. I have always found staff informative when I ask them anything. I always find the environment warm and welcoming when visiting".

"Very professional staff".

"Staff are friendly and helpful. It has a good atmosphere".
Updated: 7 Apr 2021
Type Hours Per Week Status Details
Registered Nurse Yes We have a team of committed registered nurses who strive to ensure residents needs are being met. Our team of registered nurses cover all shifts 24/7.
Nurse Practitioner Yes We have access to a Nurse Practitioner when needed.
Enrolled Nurse Yes We have a very experienced Enrolled Nurse in our team who supports our Registered Nurses
Healthcare Assistants/Caregivers Yes We have a team of caregivers who are committed to providing the best possible care for all of our residents. Our Caregivers undergo regular training and education.
Physiotherapist Yes TBI Health Physiotherapist visits weekly.
Occupational Therapist Yes We are happy to make a referral for Occupational Therapist input should you require it.
Social Worker (on site) No We can access a social worker from our local DHB.
Diversional Therapist Yes We have a full-time Diversional Therapist who oversees our activities programme ensuring all our residents' likes and interests are met.
Activities Co-ordinator Yes Our activities coordinator ensures our programme is successful and our residents have a wonderful time going out on trips or partaking in quiz time, happy hour, and much more.
Hairdresser Yes We have a hairdresser who comes on-site as per request.
Podiatrist Yes Our Podiatrist comes on-site as per request.
Dietitian Yes All of our menus have been approved by a dietitian. We can make a referral to dietitian services if this is required for individual consultation
Kaumatua Yes We can source availability of appropriate local Kaumatua or Iwi provider services which can be arranged on an individual basis as required.
Chaplain/Spiritual Advisor Yes We can access a Chaplin through the various church groups which visit. This can be arranged on an individual basis as required.
Other Personnel Yes We have a team of experts at our National Support Office that consists of clinical support, financial support and property support.
Updated: 7 Apr 2021
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We can provide if prescribed by a doctor, and oxygen management.
Gastronomy/Nasogastric Management Yes Our staff are suitably trained to manage any gastric/nasogastric requirements.
Bariatric (Care of the very overweight) No We are not currently resourced to manage the very overweight
End of Life/Palliative Care Yes Generally speaking, people who are dying need care in four areas, physical comfort, mental and emotional needs, spiritual issues, and practical tasks. Their families need support as well. It is our goal to provide all of this at the end stage of life.
Wound Care Yes We have highly trained clinical nurses lead by our clinical coach who can provide the best care for any wounds requiring treatment.
Diabetic Care Yes All of our registered nurses are skilled to assist with the management of diabetes. We are able to support you with your diabetic needs.
Continence Advice Yes We have staff internally that are experienced and educated regarding incontinence products that are used within the facility and are more than happy to review your continence needs.
Stomal Therapy Yes We do not have a stomal therapist on staff, but if required we would refer to the DHB stomal services for advice.
Stroke Rehabilitation Yes If you have recently suffered a stroke, we can be part of your rehabilitation programme to assist you in your recovery.
ACC Rehabilitation Yes
Infection Control Yes Our organisation has a very robust infection control programme that has been endorsed by the Medical Officer of Health.
Surgical Followup Yes If you have a surgical procedure we are more than happy to be part of your post-op recovery.
Clinical Management Yes We have a full-time Nurse Manager who provides support to our Nurses and Caregivers and all care of our Residents.
Updated: 7 Apr 2021
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Yes, we can provide respite care to suit your needs. Please contact us if you are looking for support as we would love to chat with you and advise availability.
Subsidised Yes Yes, we provided subsidised services should you meet the requirements.
Private Paying Yes Yes, we provide private paying services. Contact us for details on private paying options if you do not meet the criteria for a government subsidy.
Booking can be made in advance Yes We are more than happy to work with you for booking in advance. Please contact us for more information and availabilities.
Updated: 7 Apr 2021
Feature Status Details
May Bring Own Furniture Yes Residents are welcome to bring their own furniture with them (subject to space and safety constraints).
Single Rooms Yes All rooms are single rooms. Please contact us for more information and availabilities.
Ensuite Yes Some rooms have ensuites. Please contact us for more information and availabilities.
Alcohol Permitted Yes Yes in consultation with management and nursing team and GP
Negotiate To Bring Own Pet Yes We are happy to negotiate
Phone Access In Own Room Yes Residents own cost
Wifi Yes Free wifi available to our residents and visiting families.
Resident can adjust heating in own room Yes Thermostat controlled with remote control
Lounges/seating areas Yes We have a variety of locations for residents and their families to meet in.
Gay / LGBT IQ Friendly Yes
Primary Health Funded Short Term Care Yes
Provide End of Life/Palliative Care Yes
Day Programme for day stay clients Yes
Outings Yes Yes, we have regular trips out and about that are very popular with our residents.
Whānau Room Yes We have a private room for use for family meetings.
Newsletter Yes A quarterly newsletter is available. We are more than happy to share with you our newsletter.
Policy for management of challenging behaviour Yes Our organisation has a very robust policy framework and we have a policy for the management of challenging behaviour.
Confused Residents Yes At times we see confusion with some of our residents. Our team of staff are highly trained to ensure we comfort and support any of our residents that may be distressed or confused at periods of times.
Rural Setting Yes Our facility is right in the heart of Greytown.
Semi-Secure Yes
Updated: 7 Apr 2021
Special Features
Special Features
Open-ended visiting hours, Personalised care plans, Caring home away from home environment, Secure surroundings, Activities programmes, Dementia-friendly gardens, Sensory walls and rooms, Dietician-approved meals and catering for special diets

Close to Supermarket, Medical centre, Local shops, Local church
Updated: 7 Apr 2021
Interests & Activities
Interests & Activities
Activity programme, Board games, Breakfast in bed, Care and Craft, Classical Music, Concerts, Craft, Electric beds, Email, Entertainers, Entertainment, Exercises, Flower arranging, Games, Garden, Gardening, Golden Oldies, Happy Hour, Housie, Indoor Games, Internet, Music, Newspaper reading, Outings, Sky TV, Music, Age Concern
Updated: 7 Apr 2021
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Please contact us for a detailed price list.
Staffing qualifications and details Our staff go through an orientation programme and continue with on-going education. All our staff are committed to providing the best quality of care.
Details about meals Daily home baking and dietician approved menus. We can cater for vegetarian, mulee, diabetic, gluten-free options.
Associated Complexes We also offer hospital-level care, respite care and palliative care services. Our facility operates under the governance of the Ultimate Care Group with 19 care facilities NZ wide.
Updated: 7 Apr 2021
Languages Spoken
Languages Spoken
Language Status Details
English Yes
Other Details Yes We can arrange a translator service should you require them.
Updated: 7 Apr 2021
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
(Other comments) Yes Faiths can be sourced by the Facility to see if there's a local representation.
Updated: 7 Apr 2021
Location Distance Details
Shops 1.30 Km
Updated: 7 Apr 2021
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Aged Care Association New Zealand (ACA) Yes
Aged Care Association New Zealand (ACA)
Updated: 7 Apr 2021

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.