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Torbay Rest Home

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At a glance
Torbay Rest Home
102 Glenvar Road
Auckland 0630
Postal Address
102 Glenvar Road
Auckland 0630
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Diane Aldridge - 021 141 2087
APPQ Limited
Clinical Manager
Michelle Salvador - 027 7709990
Patricia Nascimento - 09 473 5977
Other services
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Home away from Home!
Welcome to Torbay Rest Home and Dementia care. We are located in a peaceful Cul de sac street close to East Coast Bays beaches such as Long Bay and Waiake.
Attached to our Rest Home we have two Secure Dementia wings which consist of 10 single rooms all with ensuites. This gives us the opportunity to provide a continium of care for residents.
Our Dementia wings are securely fenced and gated and there is outdoor access to a lovely garden area for residents to enjoy.
We offer a small and homely environment which is often named by families as a Home away from Home.
All of our Care staff are trained and experienced in caring for the person with Dementia.
Our Activities Coordinator and Care staff encourage Activities that are familiar to the person in daily life including hobbies or interests.
Please feel free to visit us and one of our Management Team will be happy to show you around.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 27 Dec 2017
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 20
Vacancy Yes
high staff resident ratio, no premium charge, homely environment
Impending vacancy No - no premium charges
Short stay considered No
Premium Accommodation Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No
Updated: 1 Mar 2024
Type Hours Per Week Status Details
Registered Nurse 80+ Yes We have 3 registered nurses on staff Sunday to Friday and on call. Full-time
Nurse Practitioner Negotiable We have access to Waitemata DHB gerontology nurse specialist team to consult as necessary.
Healthcare Assistants/Caregivers Yes We have Caregivers on duty 24/7 Many of our Care Staff have completed Career Force programs specifically for aged care
Physiotherapist Negotiable Physiotherapy services are available through the Waitemata DHB Community Health Services
Occupational Therapist Negotiable Occupational therapy services are available through the Waitemata DHB Community Health Services
Social Worker (on site) Negotiable Social Workers available through the Waitemata DHB Community Health Services
Activities Co-ordinator 30 Yes Our activities coordinator is available 30 hours per week and provides a varied and busy activities program. We have regular activities meetings with other local residential care facilities to share ideas and knowledge.
Hairdresser Yes Or hairdresser visits weekly and provides a full hairdressing service.
Podiatrist Yes Our podiatrist visits every three weeks and as necessary to attend to foot care.
Dietitian Yes We use the Nutrition Consultants to review our menus and food service. We have a dietician available as necessary.
Accredited Visitors Yes Age concern visitors
Kaumatua Negotiable Kaumatua can visit if requested
Chaplain/Spiritual Advisor Yes All religions welcome, Priests and Ministers of local churches can be contacted to visit as necessary
Updated: 21 Jun 2020
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Palliative Care (Contracted) Yes
Wound Care Yes We have access to the Waitemata DHB wound care specialist nurse who will support our staff in more complex wound care.
Diabetic Care Yes
Continence Advice Yes Available from Waitemata DHB
Infection Control Yes We are able to consult the infection prevention and control specialist nurse from Waitemata DHB.
Psychiatric Care Yes We work closely with Mental Health Services for Older People.
Clinical Management Yes
Updated: 21 May 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes
Carer Support Yes
Other Short Stay Programme Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 9 Nov 2018
Feature Status Details
May Bring Own Furniture Yes
Single Rooms Yes
Ensuite Yes Rooms have an ensuite bathroom with toilet and handwashing facility.
Pets In Residence Yes We have one cat called Muffin
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes
Resident can adjust heating in own room Yes Each room has an oil filled heater, can adjust the temperature
Lounges/seating areas Yes
Primary Health Funded Short Term Care Yes Primary options - available through your GP service. Please ask for more information.
Provide End of Life/Palliative Care Yes
Day Programme for day stay clients Yes
Outings Yes
Whānau Room Yes
Residents Committee No However, residents meetings are held three monthly
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smoking Permitted Yes Outside sheltered area only
Updated: 21 May 2019
Special Features
Special Features
Torbay Rest Home has an extensive activities programme including exercise groups, games, trivial pursuit, visiting pets, 'happy hour', singing and entertainment, gardening group, minibus trips.
Residents choose activities they wish to participate in and our activities co-ordinator directs the daily programme.
Some of our residents continue to attend regular community groups ie Stroke Club, RSA and Church groups.
The residents enjoy companionship from other residents and the dedicated, caring staff.

Torbay Rest Home is certified to the NZ Health and Disability Standards. Regular internal audits assist in the quality improvement programme. International Certifications are the auditing agency used by the facility.
Torbay Rest Home has gained tertiary level for workplace safety with ACC.
Updated: 21 May 2019
Interests & Activities
Interests & Activities
Activity programme, Age Concern, Big print books, Bingo, Board games, Breakfast in bed, Canine friends, Concerts, Craft, Entertainment, Exercises, Games, Garden, Gardening, Happy Hour, Minibus, Movies, Music, Outings, Parties, Pastoral care, Quizzes, RSA, Shopping, Sing-a-longs, Stroke Group
Updated: 21 May 2019
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not The fees per week for dementia care - $1120.49. More information is available from the office. Full details in our admission agreement.
Staffing qualifications and details Several of the staff have been employees for more than 10 years. The staff are very committed to providing a high quality of care and take a lot of pride in their work. Majority of our care staff are Levels 3 and 4 and have achieved Dementia certification.
Details about meals Home cooked meals, fresh baking daily, varied menu (five-week cycle with summer and winter menus). Facility Manager and Dietitian review menus regularly as part of quality management.
Updated: 21 May 2019
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes Several of the staff and some residents speak Afrikaans
Dutch Yes
English Yes
Fijian Indian Yes
Filipino Yes
Flemish Yes
French Yes
German Yes
Interpreter Yes
Japanese Yes
Korean Yes
Mandarin Yes
Portugesse Yes
Samoan Yes
Spanish Yes
Tagalog Yes
Updated: 21 May 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes Group visits monthly
Baptist Yes Minister avaialble
Presbyterian Yes Church close by
Roman Catholic Yes Weekly visits for communion or as requested
Updated: 21 May 2019
Location Distance Details
Public Transport 0.40 Km Bus service
Shops 2.00 Km Torbay shops 2 mins away by car. Shops include pharmacy, cafes, dentist, restaurants, hair salons, bakery, dairy/superette, fruit and vegetable shop
Mall 4.00 Km Albany mall and Browns Bay shopping area are within 5 minutes drive.
Parks 2.00 Km Close to beautiful Long Bay Regional Park and Browns Bay waterfront
Library 4.00 Km Browns Bay
Updated: 21 May 2019
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Care Association New Zealand Yes
Care Association New Zealand
Updated: 21 Jun 2020

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.