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Resthaven on Burns - Memory Loss Unit

At a glance
Resthaven on Burns
170 Burns Street
Cambridge 3432
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Rachel Jones
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Cambridge Resthaven - Community Charitable Trust - 100% owned by the Cambridge community.

Vision: Helping the older members of our Community to enjoy the lives that they choose by providing individualized support and care.

Mission: Cambridge Resthaven, a community-owned organization that, in a dignified and respectful manner, offers flexible individualized care, support and services to enhance the lives of the older members of our Community.

Respect - we respect you – residents, families/whanau & colleagues.
Care – we care about you.
Support – we believe support is essential.
Sustainability – we recognize sustainability in our journey together.Respect, Care, Support & Sustainability

Care Service:
Continuing Care (Hospital)
Memory Care (Dementia) - "Home"
Support of Independence: Based at our Vogel Street facility - Village, Apartments, Respite, Meals on Wheels (case by case basis) & Community Friends Visiting Service.

Advocacy & Support:
Sense of Resthaven community
End of Life care

R Respect
C Care
S Support
S Sustainability

Resthaven on Burns Street provides rest home, Continuing Care (hospital), respite, memory (dementia) and palliative care. Rooms look out onto courtyards or landscaped gardens. Rooms also have 24-hour call system and WiFi.

Resthaven on Burns Street is located near Leamington shopping centre and a short drive from Cambridge town centre.

Current services include hairdressing to speech therapy, physiotherapy and podiatry.
Recreational activities include various clubs, board games, happy hour, gardening, crafts, and cooking provided by the team and overseen by the Diversional Therapist.
Service/Facility Details
Service/Facility Details
Detail Status
Contract with Te Whatu Ora Yes
Certification Yes
ORA Applies No

Updated: 20 May 2024

Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 18
Vacancy Yes
Single large rooms.
Impending vacancy No
Short stay considered Yes
Premium Accommodation Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No

Updated: 24 Jun 2024

"Resthaven is a nice homely place to come into. Where visitors sense the people in your care are treated with dignity and warmth."

“I was so thankful and comforted that my husband was cared for in Resthaven. All the staff were great, especially the HCAs."

22/12/21 Ref 3458 via DDE Survey
“Staff provided an outstanding service, via email too.” Your facilities are excellent, with kind friendly, helpful and professional staff. When aunty passed, we received the loveliest support and were kept informed. Thank you , you are very special people who do a wonderful job.

'I was so impressed by the effort that has gone in to meeting a resident's needs by accommodating his lovely dog. It is lovely to see person centered care being provided so well' - Staff at Disability Support Links

'To all the staff at Resthaven on Burns Street a very big thank you for the wonderful care you gave to Mum. She stayed alive as long as she did because of your dedication, and we were certainly lucky to choose Resthaven on Burns Street as Mum's Rest Home'
- Daughter of Former Resthaven on Burns Street Resident

'We would like to thank the staff who helped Mum through some difficult times. Without the help and understanding from the staff I'm sure things would have been harder. Mum seems fine now and things are on the up. Thanks again' - Son of Resthaven on Burns Street Resident

'We can't speak highly enough of all that the Resthaven on Burns Street staff have done to make Dad as happy and comfortable as possible'
- Family of Resthaven on Burns Street Resident

'We think your care is wonderful - the staff are caring and compassionate, and the rooms are lovely' - Family of Resthaven on Burns Street Resident

'The morning care givers are great with Mum. They listened to family advice on how best to settle Mum. Their responsiveness was much appreciated by Mum and the Family' - Son of Resthaven on Burns Street Resident

Ref: #052 November 2020 "I would like to document the excellent communication that I receive from Resthaven on Burns staff regarding mum. During my visits staff give me updates and how mum is doing. Is she needs something I get a phone call, which I really appreciate. Please pass my thanks on to all staff.

Updated: 20 May 2024

Type Hours Per Week Status Details
Registered Nurse 24/7 Yes Our team of Registered Nurses, CNL, Nursing director & Education Facilitator (also RN) have all completed appropriate Dementia training.
Healthcare Assistants/Caregivers Yes Our HCAs are highly experienced and have either current NZQA qualification or are working towards achieving a NZQA qualification in residential and dementia aged care. They are skilled to provide the best care for our residents.
Physiotherapist 0.00 Yes Our physio assistant works under the supervision of our local physiotherapist who is on site weekly for consultation and resident assessments.
Occupational Therapist 0.00 No Available when requested.
Activities Co-ordinator 40 Yes
Hairdresser Yes Available in our own hair salon or their own room.
Podiatrist Yes 6 weekly visits to site and others arranged.
Dietitian Yes All menus are Dietitian approved. A Dietitian is available for general advice and to oversee special needs.
Kaumatua Yes We endeavour to assist residents to maintain any cultural ties they may have in the community before coming to Resthaven on Burns Street.
Chaplain/Spiritual Advisor Yes A Chaplain is available through regular visits and church services, and various religious groups can be arranged to visit to provide services for all of our residents.
Other Personnel 40 Yes We have a full-time maintenance officer on site, cleaners and catering team.

Updated: 20 May 2024

Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have cylinders and oxygen concentrators available
Gastronomy/Nasogastric Management Yes R.N.s are fully trained to manage PEG and nasogastric tubes.
Palliative Care (Contracted) No Cambridge Resthaven follows the Te Awa Whakapiri principles and processes in caring for those who have palliative care needs and we liaise closely with Hospice. Residents are nursed with care and dignity in the privacy of their own room.
End of Life/Palliative Care No Cambridge Resthaven follows the Te Awa Whakapiri principles and processes in caring for those who have palliative care needs and we liaise closely with Hospice. Residents are nursed and supported with care and dignity in the privacy of their own room. We ensure that their relatives and close friends are supported and comforted by the care and support given and we have the ability for families to stay if they wish.
Wound Care Yes Strong links to Te Whatu Ora (WDHB) Wound Nurse specialist. All our R.N.s receive full wound care training and ongoing education through Te Whatu Ora .
Diabetic Care Yes
Continence Advice Yes
Infection Control Yes Resthaven benchmark with BUG control and with 8 other community charitable Trusts within the greater Waikato (C.C.T.A. - Community Trusts in Care Aotearoa)
Clinical Management Yes

Updated: 20 May 2024

Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes From time to time some of our rooms are available for respite.
Carer Support Yes We encourage the families of dementia sufferers to take breaks from their caring duties by placing their loved one with us for regular 'holidays' - this service is available by arrangement when we have a vacancy.
Subsidised Yes Carer support can be subsidized by the MoH - the invoice form must be presented at the time of booking to confirm number of days available. All of our beds have the option of Te Whatu Ora funding available on them (if you are eligible for a care subsidy).
Private Paying Yes We are happy to accept private paying short stay residents with fees payable on admission.
Booking can be made in advance Yes We are happy to accept an advanced booking for short stays, but this would depend on availbility of a vacant room.

Updated: 20 May 2024

Feature Status Details
May Bring Own Furniture Yes We encourage residents to personalize their rooms. However, we prefer to use Resthaven fully electric beds.
Single Rooms Yes Rooms are equipped with a nurse call system and personal heater.
Alcohol Permitted Yes Weekly happy hours (Alcohol fully discussed with family first).
Pets In Residence Yes We have one cat named Lucy.
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room Yes Can be arranged.
Wifi Yes Available for residents.
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes Communal lounges in the complex are equipped with comfortable seating and televisions with Freeview TV and DVD players. The area is large enough for residents to run meetings, invite guests and partake in a variety of organized functions.
Gay / LGBT IQ Friendly Yes A no discrimination policy is in place to provide a friendly and caring space for residents.
Provide End of Life/Palliative Care No Cambridge Resthaven follows the Te Awa Whakapiri principles and processes in caring for those who have palliative care needs and we liaise closely with Hospice. Residents are nursed and supported with care and dignity in the privacy of their own room. We ensure that their relatives and close friends are supported and comforted by the care and support given and we have the ability for families to stay if they wish
Palliative Care Contract Yes Cambridge Resthaven follows the Te Awa Whakapiri principles and processes in caring for those who have palliative care needs and we liaise closely with Hospice. Residents are nursed with care and dignity in the privacy of their own room.
Day Programme for day stay clients Yes It is possible for people to join us during the day and return home at night, on a case by case basis.
Outings Yes As part of the activities programme, regular trips are provided to the local community. These can include shopping, sightseeing and picnics.
Whānau Room Yes
Residents Committee Yes
Family Committee Yes We welcome family input and hold family forums on a regular basis.
Newsletter Yes
Policy for management of challenging behaviour Yes We have in-depth policies. "Challenging Behaviour" does not exist until we interpret it as challenging. It is not the behaviour that causes our reactions, instead it is our thoughts and judgements about the behaviour that we react to. Quote: Spark of Life
Confused Residents Yes Our staff are trained to recognize and manage a range of behaviours that residents may have and this may include residents who become confused.
Rural Setting Yes Situated adjacent to the ‘green belt’ in Cambridge, looking out over fields and horses. Beautiful trees and gardens.
Smokers Room No Not in the building, which is a no smoke zone.
Smoking Permitted Yes Smoking is permitted in specified areas outside.
Semi-Secure Yes

Updated: 20 May 2024

Special Features
Special Features
Resthaven on Burns Street offers all the benefits of a care facility, including entertainment, activities and companionship. Our staff all receive training on all aspects of care including the importance of preserving dignity and individual needs. Our aim is to create a happy home atmosphere, to only employ staff who have a positive friendly attitude and adhere to our mission statement. The site provides a paraplegic toilets, spacious showers, and separate dining room and lounge facilities. The facility is fitted with accessibility ramps and safety grab rails, wide corridors, and smoke detectors with water sprinklers.

Focused on creating a peaceful and relaxing environment, every room in Resthaven on Burns Street has a ranch slider and a garden view. The gardens have plenty of flowers and outdoor seating to enjoy them, including a BBQ area.

Updated: 20 May 2024

Interests & Activities
Interests & Activities
Resthaven on Burns Street has an extensive repertoire of activities and events, aimed at keeping the body and mind stimulated. Our nd Diversional Therapist focuses on designing programmes for each individual at all levels of disability, to promote independence and creative expression.

Age Concern and Alzheimer's Society, as well as other organizations, are easily accessed through us and we welcome them to our facility.

Entertainers form a regular part of our programme. A piano and pool table is also available in the main lounges.

Here are just some of the activities and interests of residents which arise on a regular basis:

Indoor games, cooking programme on site, regular happy hour, massage, movies, music, newspaper reading, quizzes, crafts, gardening and board games.

There is also active involvement in community events. Outings are an ongoing part of the activities programme and often include stopping somewhere for coffee.

Championed by Tracy our onsite DT, we have initiated our Forest Flow programme with Sanctuary Mountain and regularly take residents for activities on site at Maungatautari. Guided talks, gentle walks and Tai Chi in the forest are activities which can be enjoyed. These are adapted to ability and frequency is weather/season dependent.

Updated: 20 May 2024

Additional Information
Additional Information
Topic Details
What's included in your fees and what's not The fee does not cover personal items of clothing and toiletries, dentures, glasses, hearing aids, razors, batteries or special items of equipment or specialist medical appointments or x-rays. If residents are eligible for a High Health User Care the resident’s GP will arrange this. Please contact the Accounts staff or General Manager for full details of fees and process of payment. Arrangement for payment of fees must be made on admission. A list of fees is available. We have a stock of personal toiletries, tissues etc. available for purchase.
Details about meals Catering is provided by CaterPlus. All meals are cooked on site by the CaterPlus team. Our varied menu is approved by the residents and a dietician and we make every effort to provide and meet special requests or needs. For residents with eating or swallowing difficulties we utilize "PureFoods". (PureFoods company is a NZ company that provides natural, appetizing food with essential nutrients that are easy to chew, swallow and digest. Meal times are flexible and usually are as follows:- Breakfast - any time between 7.30 - 9.30 Lunch - around mid day Evening Meal - 5.00pm onward Morning tea, afternoon tea and supper are available.
Internet access Guest WiFi is available

Updated: 20 May 2024

Languages Spoken
Languages Spoken
Language Status Details
Dutch Yes
English Yes
Fijian Indian Yes
Filipino Yes
Hindi Yes
Interpreter Yes Can be arranged if required.
Malayalam Yes
Māori - Te Reo Yes
Nepali Yes
Punjabi Yes
Samoan Yes
Tagalog Yes

Updated: 20 May 2024

Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes Church visitor from St Andrews Church pays regular calls and takes communion every 3rd Tuesday of the month.
Baptist Yes
Christian Yes
Pentecostal Yes
Roman Catholic Yes Lay visitor comes to the Home regularly and is available for residents of all faiths for confidential discussions
(Other comments) Yes All denominations will be catered for upon Request.

Updated: 20 May 2024

Location Distance Details
Public Transport 0.50 Km
Shops 1.00 Km
Mall 3.00 Km
Parks 0.01 Km Adjacent
Library 3.00 Km

Updated: 20 May 2024

Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Aged Care Association New Zealand (ACA) Yes
Other details Yes Chamber of Commerce.NZ Org. Quality
Aged Care Association New Zealand (ACA)

Updated: 20 May 2024

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.