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Norfolk Court Home & Hospital & Secure Dementia Unit

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Norfolk Court Home & Hospital & Secure Dementia Unit
68 - 72 Normanby Street
city centre
Dargaville 0310
Postal Address
Same as above
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Catherine Obenza - 02108699343
Dargaville Aged Care Ltd - (09) 439 6214 / 021858205
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Visitors as usual (but not if you're unwell or recently returned from overseas)
Under new management since May 2021
Norfolk Court is a family-owned dementia unit dedicated to providing exceptional care and support for individuals with dementia. Our highly trained and compassionate staff understands the unique challenges that come with dementia, and we work tirelessly to ensure that our residents are safe, comfortable, and engaged. We take pride in our state-of-the-art facilities, which are designed to promote a sense of calm and familiarity, and our personalized care plans, which are tailored to meet the individual needs of each resident. With our commitment to providing the highest level of care, we are confident that Norfolk Court is the ideal place for your loved one to receive the support they need to thrive.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 1 Mar 2023
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 15
Vacancy No
0 vacancy : Please phone Facility Manager Lidija 021 858 205
Impending vacancy No
Short stay considered No
Premium Accommodation Charges Some Rooms from $0.00 -$20.00/day up to $0.00 -$30.00/day as at 28 Feb 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No
Updated: 1 Mar 2024
The Norfolk Court Haven (Dementia Unit) has many testimonials about the quality of care provided to residents.
Updated: 1 Mar 2023
Type Hours Per Week Status Details
Registered Nurse 220 Yes 24 hours, 7 days per week. Dr on call 24 hours, 7 days per week. Registered Nurse Manager on call.
Healthcare Assistants/Caregivers 168hrs per wk Yes We are staffed above the DHB requirements.
Physiotherapist Negotiable As instructed by Medical Practitioner
Occupational Therapist No As instructed by Medical Practitioner
Social Worker (on site) No Available on request
Diversional Therapist Yes 5 days per week, plus planned activities for some weekends.
Activities Co-ordinator Yes 5 days per week, plus planned activities for some weekends.
Hairdresser Yes Every Thursday in our own Salon at Resident cost.
Podiatrist Yes Available every 6 weeks at Resident cost.
Dietitian Negotiable All meals and recipes are planned in conjunction with and certified by a dietician.
Accredited Visitors Negotiable
Kaumatua Yes Kaumatua and Kuia are available to call on from most Maraes in our district.
Chaplain/Spiritual Advisor Yes Regular Visits from local Chaplains
Other Personnel Yes
Updated: 10 Mar 2020
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes All staff are trained in the use of Oxygen
Gastronomy/Nasogastric Management Yes Available on request
Bariatric (Care of the very overweight) Yes
End of Life/Palliative Care Yes Available on request and when required.
Dialysis Yes Available on request
Wound Care Yes Registered Nurses are trained in wound care.
Diabetic Care Yes Available on request. Nurse attached to the local Dargaville Hospital assists with Diabetic care.
Continence Advice Yes Available on request via Whangarei Base Hospital. Staff complete continence training by a specialist advisor.
Stomal Therapy Yes Available on request
Stroke Rehabilitation Yes Available on request
ACC Rehabilitation Yes Available on request
Tracheotomy Care Yes Available on request
Infection Control Yes All staff undergo infection control training. Involves regular liaison with Whangarei Base Hospital.
Surgical Followup Yes Regular on site doctor visits. Residents are to be transported to specialist appointments by family or family are unable we can supply transport and maybe some cost involved.
Psychiatric Care Yes Provided as required by the Northland DHB mental health services.
Primary Rural Health Care Yes Available at local Dargaville medical centre/hospital
Community Health Yes Available on request
Clinical Management Yes A Clinical Nurse Manager available Monday - Friday, and providing after hours on-call support.
Updated: 25 Nov 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Carer Support Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 25 Nov 2019
Feature Status Details
May Bring Own Furniture Yes We encourage residents to personalise their rooms with furniture, photos / pictures, books and other memorabilia.
Single Rooms Yes All accommodation are large single rooms with an ensuite.
Ensuite Yes All except one of the 15 rooms has an ensuite.
Alcohol Permitted Yes With approval by management
Negotiate To Bring Own Pet Yes With management approval. Pets are welcome to visit with family and friends.
Phone Access In Own Room Yes Phone connection / jack points are provided. Personal phone use is available at the residents own cost.
Wifi Yes Internet access is available through the local Wifi.
Resident can adjust heating in own room No Adjusted by staff as requested.
Cater for under 65 yrs with Disability Yes Provided assessed under YPD criteria
Lounges/seating areas Yes Main lounge and dining area are available, including a library area. Lots of covered and outdoor open decking areas with furniture are also available.
Gay / LGBT IQ Friendly Yes
Primary Health Funded Short Term Care Yes We welcome overnight stays
Provide End of Life/Palliative Care Yes As required
Palliative Care Contract No We do provide Palliative Care when required.
Day Programme for day stay clients Yes As agreed
Outings Yes Weekly van outings occur to local community locations and events. Personal outings will be supported to happen as able.
Whānau Room Yes The residents room can be used for whanau visits. A large lounge is available for whanau use in the Rest Home area.
Māori Kaupapa Yes All efforts are made to provide a culturally safe and diverse environment. Kaumatua and kuia access can be arranged where requested.
Residents Committee No A monthly residents meeting is held, attended by management. Meeting minutes and actions are produced and available to residents and any formal representatives.
Family Committee No Family members are welcome to attend the monthly residents meeting and to meet directly with management as required.
Newsletter Yes A quarterly newsletter is produced including information on service activities, changes, resident stories, local activities of interest.
Policy for management of challenging behaviour Yes Challenging behavior is managed in a personalized, safe and planned way, described in the residents personal care plan. Residents, family and friends should inform staff about resident or any other personal behaviours they are concerned about.
Confused Residents Yes It can be common for residents to experience confusion, for example to have poor memory or become disoriented. Staff should be advised about any concerns about resident care, behavior or safety.
Smoking Permitted Yes In designated external areas for resident health and safety, and ensuring the rights of others are considered.
Semi-Secure Yes All rooms and exits are alarmed at night for security.
Updated: 25 Nov 2019
Special Features
Special Features
Norfolk Court provides a lovely indoor / outdoor flow environment, with decking, garden and furniture areas, imitation lawn for mowing, childrens play area, a full sized recreational tractor and a clothes line.

Two separate lounges are available, a library area and piano.

Music and song sessions are provided regularly by local performers.
Updated: 25 Nov 2019
Interests & Activities
Interests & Activities
Activity programme, Art, Big print books, Alzheimer's Society, Board games, Bowls, Canine friends, Cooking, BBQ, Craft, Dancing, Entertainment, Exercises, Garden, Gardening, Happy Hour, Minibus Outings, Musicians, Reading, Sing-a-longs, Videos
Updated: 25 Nov 2019
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not All services, fees and any personal payments are outlined in the resident agreement, and discussed fully as part of the referral and admission process.
Staffing qualifications and details We have a wide mix of about 47 staff including nursing, caregiver, cooking, household, facility and administrative roles. We recruit based on the right attitude, skills and experience and promote ongoing staff learning and development. All staff participate in the in-service training programme covering a range of skills in rest home, hospital and dementia level care.
Details about meals All meals are cooked on site and recipes are planned in conjuction with a dietician to ensure that meals are varied, interesting and nutritious.
Updated: 25 Nov 2019
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
Chinese Yes
Cook Island Maori Yes
Croatian Yes Available on request
Czechoslovaki Yes
Dalmatian Yes Available on request
English Yes
Fijian Yes
Japanese Yes
Māori - Te Reo Yes
Samoan Yes Available on request
Tongan Yes Available on request
Updated: 25 Nov 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Brethren Yes
Christian Yes
Methodist Yes
Presbyterian Yes
Seventh Day Adventist Yes
The Church of Jesus Christ Latter-Day Saints Yes
Updated: 25 Nov 2019
Location Distance Details
Public Transport 0.10 Km Local private taxi/bus service on request. Shoppers bus to Whangarei on week days
Shops 0.20 Km Norfolk Court is situated close to the shopping centre, within easy walking distance. Mobile residents can shop independently or be accompanied by family, friends or staff.
Mall 0.10 Km
Parks 0.50 Km There are several parks in the local area
Library 0.10 Km A short distance from Norfolk Court
Updated: 3 Apr 2019
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Care Association New Zealand Yes
Aged Care Association New Zealand (ACA) Yes Member of the NZ Aged Care Association (NZACA)
Care Association New Zealand Aged Care Association New Zealand (ACA)
Updated: 25 Nov 2019

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.