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Milton Court Rest Home and Dementia Care

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Milton Court Rest Home and Dementia Care
10-12 Milton Rd
Auckland 0931
Postal Address
12 Milton Road
Orewa 0931
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Dennie Chiew - 09 4266210
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Milton Court Dementia Care, is specifically designed to meet the special needs of those with dementia Our dementia care is provided within our home, two dedicated wings called Turquoise and Amber wings.

Each wing being a smaller dementia unit (10 residents), gives us an opportunity to know our residents and the families. A smaller settings will provide a higher staff to resident ratios and staff can notice any change that needs attention and act on it right away. In our facility, the residents live together and form a household with staff. Normal, daily life and social participation are emphasised. Research has shown that people with dementia respond positively to surroundings that are relaxed, homely, easy to navigate and spacious. For this reason, our Turquoise and Amber wings are purposely designed to be in a small scale with home-like environment and normal domestic facilities. Because of our small intimate settings with a home-like atmosphere, it is easier to décor linked to memory of residents and easy access and opportunities to observe the daily life of the residents, as well as safe outside space. This encourages relaxed social interactions in small groups, and enables care staff to provide more individualized care.

We encourage residents to carry out small tasks throughout the day, such as helping to lay the table, cleaning, tidying, hanging out washing, folding clothing etc which can help retain self-esteem and involvement in daily life. Besides that, we have a dedicated activity co-ordinator who organises activities, such as arts and crafts, gardening, walking to the beach, exercise, sing along music, and one-to-one involvement. Our activities result in meaningful social interaction and engagement which enrich the resident’s physical and cognitive wellbeing through participation in all that they do.

At Milton Court, our goal and commitment is to help those in our care to live the best life possible, emotionally, spiritually and physically. Our vision is to provide a home where our residents live with dignity, where the environment enhances and maximises independence. This vision is underpinned by our values of compassion, integrity, dignity, honesty, respect, accountability and excellence in our field.

The quality of our care is very important to us. We want you to feel that Milton Court is your home. We encourage our residents to make this place their home. We will make sure your loved one chooses how they want to fill their days. Our caring team will make each day as enjoyable as it can be for each of our residents.

At Milton Court, Our Dementia Care unit provides a safe environment for our residents. We have a dedicated clinical manager who oversees the running of the unit alongside with a group of well trained team, equipped with the skills to ensure your loved one is treated with respect, compassion and kindness.

We invite you to meet our team and see for yourself. You can always expect a warm welcome, here in the heart of Orewa.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 8 Apr 2022
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 19
Vacancy Soon
Impending vacancy Yes - Will be avalible next week
Short stay considered No
Premium Accommodation Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire
Updated: 22 Feb 2024
"Our Father who had dementia was cared for by the good staff at Milton Court for 2 years. In every respect he was given the very best care and attention. I was in a position to visit him frequently and got to know the staff and management well. I can't speak highly enough of how they looked after him, how they always went the extra mile and were professional in every respect. A wonderful Rest Home that I sincerely recommend for those looking for the best levels of care. " .....Kerry Pearson

"My lovely mum has been at Milton Court for a few years now and over time we have gotten to know the staff pretty well. It's always hard for someone to have to leave their home and give up their independence but the staff at Milton Court helped mum to accept her new circumstances and talked her through the hard initial stage of acceptance. We are happy with mum being at Milton Court. She really likes the food, the staff are good to her and kind, and the other residents are her friends. The facility is small and homely with a lovely lawn/garden space which she utilises during summer. Initially she was encouraged to help in the garden and had other little jobs she could do as she always liked helping. She went out for walks with others and made the place her home. As she has become frailer the staff help her more but she retains a certain independence. Mum and our family are happy with Milton Court and the caring staff there."................ Carol Warner

"I recently visited a family friend who has been at Milton Court for many years. The staff welcomed me even though it is 5 years since my father was there. They were wonderful with him even though he was rude and aggressive at times. He was in the dementia unit and they looked after him well in the challenging circumstances that happen with dementia. The lady I visited was told by the doctors they could do no more for her well before dad died, so It is due to the amazing care that she has had that she is still alive now."............... Susan Abercrombie

"For our mum and the rest of the family, the move to Milton Court was the best move for mum at this time of her life."....Jim R

"The care that my mum receives is first class. I cannot praise it enough. The staff are all great and its like one big happy family...I would have no hesitation in recommending Milton Court"

"The care received from all staff is of a high standard and there are many activities available and our Mum is able to choose something to do most days of the week.The environment is lovely, very "home" based, and the cleanliness superb. I could not have asked for a better home for our mum- she is extremely well cared for and settled."..Anthea D

"The family have always been made welcome at any time of the day and appreciate being able to visit mum whenever we are able. The staff are always approachable and willing to discuss any concerns we have."...Miriam M

"The most outstanding feeling that I get from the staff is that they genuinely like my mother and seem unfuffled by some of her demands that could be difficult.... Keeping me informed about what is going on in her life is important and this keeps me up to date.... Without hesitation, I can fully commend the staff at Milton Court and I appreciate it immensely".. Pat C
Updated: 8 Apr 2022
Type Hours Per Week Status Details
Registered Nurse Yes We have 3 very experienced Registered Nurses. (Owner is also a registered nurse)
Enrolled Nurse Yes 2 Enrolled Nurse
Healthcare Assistants/Caregivers Yes We have trained and very experienced caregivers to ensure our residents receive expert care and support while respecting personal tastes, preferences and needs.
Physiotherapist Yes As required
Occupational Therapist Yes As required
Social Worker (on site) Yes
Diversional Therapist Yes
Activities Co-ordinator Yes We have 2 very experienced activities coordinators who design stimulating activity programme for the Residents according to their preference, capability, age and culture.
Hairdresser Yes
Podiatrist Yes
Dietitian Yes
Accredited Visitors Yes
Kaumatua Yes In advisory position
Chaplain/Spiritual Advisor Yes available as arranged or required
Other Personnel Yes We have our own GP (doctor) who is only 3 minutes away from our rest home. He visits every week and when requested.
Updated: 8 Apr 2022
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Palliative Care (Contracted) Yes
Dialysis Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Stomal Therapy Yes
Stroke Rehabilitation Yes
Spinal Injuries Care Yes
Infection Control Yes
Surgical Followup Yes
Psychiatric Care Yes
Primary Rural Health Care Yes
Community Health Yes
Clinical Management Yes
Other Specialties Yes Mental Health and Rehabilitation Care
Updated: 8 Apr 2022
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Milton Court provides respite care. It provides a nice change of scene for older people. It also allows families and carers to have some time to themselves and to take a break from round-the-clock care of their loved one.
Carer Support Yes This allows those who require support to enjoy interesting and varied activities, as well as companionship and friendship. This is also designed for those who perhaps need some supervision, are lonely at home and want company.
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes Please contact and discuss your needs with us.
Updated: 8 Apr 2022
Feature Status Details
May Bring Own Furniture Yes You are welcome to bring your own furniture, family photos and so on, to make and decorate the room as homely and as comfortable as you can.
Single Rooms Yes All our single rooms are spacious and warm.
Shared Rooms Yes We have double rooms for shared if needed
Rooms suitable for a couple Yes We have 2 double rooms with ensuite. It is ideal for couple.
Ensuite Yes A number of ensuite rooms are available.
Alcohol Permitted No Residents may keep alcohol in their own rooms depending on individual and needs
Pets In Residence No Pets are welcome to visit the home. We ask that dogs be kept on leads.
Negotiate To Bring Own Pet Yes Pets are welcome
Phone Access In Own Room Yes Cordless phones are available and you are also welcome to install your private phone in your room.
Resident can adjust heating in own room No All rooms have their own heaters. Heating levels are controlled by thermostat to give a constant heat in the room.
Cater for under 65 yrs with Disability Yes We have residents under 65 staying with us. This can be private paying or funded care. If funded care, persons must be suffering from a medical condition and assessed as requiring residential care
Lounges/seating areas Yes There are 2 comfortable lounges throughout the home for residents and families. Both lounges have TV and DVD players. They can also be private.
Primary Health Funded Short Term Care Yes
Day Programme for day stay clients Yes We welcome and support anyone who needs day care. This can be private paying or funded care. Please contact our manager to disucss your needs.
Outings Yes There is a 10 seaters van and 1 car for use by residents for shopping and outings. Our staff are suitably qualified to drive.
Whānau Room Yes
Residents Committee Yes We have monthly Residents' Meeting with our manager and staff.
Policy for management of challenging behaviour Yes We have a "no restraint policy" but do have an emergency policy which are implemented to keep our residents safe. Staff are trained in Dementia Care and Challenging Behaviours
Confused Residents Yes Every individual is considered for admission following an assessment.
Smoking Permitted Yes Smoking are permitted only in the designated area which is outside in verandah area.
Semi-Secure Yes The perimeter of our home has security fencing and gates. This gives residents a feeling of security and safety within its perimeters whilst being free to access the outdoors. Residents and families can access through our coded gates at any time freely.
Updated: 8 Apr 2022
Special Features
Special Features
Our Dementia Care unit provides a safe environment for our residents. We have a dedicated clinical manager who oversees the running of the unit alongside with a group of well trained team, equipped with the skills to ensure your loved one is treated with respect, compassion and kindness.

The smaller size of our dementia unit (10 beds) offers a calm environment for our residents. Another 10 beds extension will be a separate unit to the existing ones. This enables us to give the highest possible level of care to your loved ones.
Updated: 8 Apr 2022
Interests & Activities
Interests & Activities
Activity programme
We have an experienced activities coordinator who design stimulating and meaningful activity programme for our residents. Each activity programme takes into account the residents' preference, capability, age and culture. Each individual activity is evaluated and reviewed on a 6 monthly basis.

Our dementia residents enjoy daily walk with caregivers. They walk to the beach and around the area every morning.

Outings are organised to accommodate a range of capabilities from shopping trips either locally or to Whangaparoa, library visits or van outings, to the environs around the North Shore.

We have very active and vocal residents group and each month we have the residents meeting. During this time, the residents advise us on the outings and activities they prefer to have. We facilitate these accordingly.

We also have entertainers who come to play musical instruments at least once a week. Residents enjoy singing and dancing during this time.

We have sing along church hymns with piano on Thursday afternoon 1pm. Residents enjoy singing and uplifting spiritual atmosphere.

We provide a library service supported by the local library service. Residents have access to both CD's and videos.

We have professional exercise personnel who comes once a week. Our residents are encourage to have some exercises.

There is a raised garden which has different kinds of vegetable plants. We grow organic veges garden and cared for by the residents and staff.

Happy Hour is held every Friday week. BBQ during summer time.

We also have bingo, board games,Craft, Exercises, Games, Gardening, canine friends, Indoor Games, Movies, Newspaper reading, Outings, Park, Pianist, Reading, Shopping, Sing-a-longs, Singing, Videos, high tea, pinic Church.

Visitors and families are welcome to join us.
Updated: 8 Apr 2022
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Feel free to discuss your needs with us.
Staffing qualifications and details We have a comprehensive orientation directed by our Nurse Manager and supervised by our Clinical Supervisor. Staff performances are reviewed at 11 weeks, 6 months then yearly to enable them to continue with their levels of knowledge. Clinical skills are monitored on a daily basis and followed up immediately if required.
Details about meals We do our best to accomodate all likes and dislikes and operate a 3 weekly rolling menu. All our menu are approved by dietitian for most dietry requirements. We have as much fresh produce and home baked food as possible. Our main meal is served at midday.
Updated: 8 Apr 2022
Languages Spoken
Languages Spoken
Language Status Details
Cantonese Yes
Chinese Yes
Chinese dialect Yes
Cook Island Maori Yes
Danish Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
French Yes
German Yes
Hindi Yes
Hokkien Yes
Indonesian Yes
Malay Yes
Mandarin Yes
Māori - Te Reo Yes
Rarotongan Yes
Samoan Yes
Serbian Yes
Sri Lankan Yes
Thai Yes
Tongan Yes
Tuvalu Yes
Updated: 8 Apr 2022
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Christian Yes
Inter denominational Yes
Non denominational Yes
Updated: 8 Apr 2022
Location Distance Details
Public Transport 0.20 Km Local Bus service from Orewa
Shops 0.40 Km 400m to the shops and BP Petrol Station
Mall 0.50 Km Only about 500m to the shopping centre and supermarket
Parks 0.30 Km A 300m flat walk to Orewa beach
Library 0.70 Km Easy walking distance
Updated: 8 Apr 2022
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Approved provider of Professional Development and Recognition Programme Yes First Aids Certificate for every staff
Care Association New Zealand Yes
Approved provider of Professional Development and Recognition Programme Care Association New Zealand
Updated: 8 Apr 2022

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.