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Julia Wallace Retirement Village

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At a glance
Julia Wallace Retirement Village
28 Dogwood Way
Palmerston North 4414
Postal Address
28 Dogwood Way
Palmerston North 4414
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Jill Job - 06 354 9262
Ryman Healthcare - 0800 588 222
Sales Advisor
Chrissy Thompson - 06 354 9761
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Visitors with limitations - please call us first
Winner: 2022 Trusted Brand Aged Care & Retirement Villages

Your health needs may change over time and if they do, it’s good to know you won’t have to move again. It’s comforting for couples at different stages in their health to know that they can be cared for within the same Ryman village, by the same Ryman team.

As well as independent living and assisted living in serviced apartments, we also provide resthome, hospital and specialist dementia care.
Providing the full range of living and care options is just one of Ryman’s points of difference.

We’ve won the Reader’s Digest Trusted Brand: Aged Care and Retirement Villages award seven times. And we’ve been awarded the gold medal six times in the Reader’s Digest Quality Service award.

Our village is a supportive and caring community that works to improve the experience of residents living with dementia. We provide a safe environment for residents to enjoy living in, with a focus on experiences, rather than processes.

Our myRyman Life model of dementia care is an innovative approach to supporting residents living with dementia. The approach focuses on supporting residents to live in the moment, and to feel kindness, love, and security. It promotes spontaneity, laughter, and fun.

Our dementia care area has an easy-to-navigate environment, including a welcoming and tranquil outdoor area for people to relax in. Cues and signage support memory and help residents with orientation.

Of all the large providers in New Zealand (with 15 villages or more), Ryman has the highest number of care centres with 4 years’ certification – the ‘gold standard’ in care – from the Ministry of Health.

Julia Wallace has been awarded with this ‘gold standard’ in care. To achieve this, it has been determined that our care centre, which includes dementia care, has exceeded the sector standard for aged care.

Innovations such as our custom-made electronic care app, myRyman, contribute to this high standard. In every care room, a device enables nurses and carers to see and record information about each resident. This award-winning technology creates greater efficiencies, allowing our teams to spend more time with residents as a result.

Private rooms are warm and spacious, and every room includes an ensuite bathroom. Dementia residents are discreetly monitored by a sensor system, which alerts our care team if a resident is out of bed at night. The system switches on lights that help guide the resident to their ensuite, and then back to bed.

We provide all meals and snacks from our seasonal Delicious menu. Meals are prepared fresh on site by our village chefs, with a choice of three main courses, including a vegetarian option. We also cater for special dietary requirements.

Ryman has emergency generators at every village so our residents and our people can be safe and comfortable in a power outage. For dementia residents, maintaining a calm environment is an essential part of our myRyman Life approach to dementia care. Therefore, emergency generators provide real peace of mind.

What really makes a difference in Ryman care centres, is the daily dedication of our care teams. Residents and their families think the world of our nurses and carers. And because our staff ratios are some of the highest in the care sector, the individualised care we provide creates the unique experience that residents tell us they love.

Choosing the right care centre for a loved one with dementia is one of the most important decisions you will make. At Julia Wallace, our dedication to care begins even before you or your loved one has moved in.

You’ll be supported by our care team every step of the way, to ensure the move into dementia care is a smooth and informed transition.

We look forward to introducing you to our warm and caring community.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 17 Mar 2022
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 21
Vacancy Yes
Our Special Care Unit provides a kind and nurturing family environment. All rooms come with an personal ensuite. Our Activities programme is personalised to the interests of each Resident. We have the latest in monitoring systems for safe, secure care. Come and visit to view for yourself the lovely, warm and bright environment.
Impending vacancy Yes - We welcome your enquiry
Premium Room Charges Yes as at 26 May 2022
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Yes
Updated: 23 Jun 2022
Type Hours Per Week Status Details
Registered Nurse Yes
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes By negotiation
Occupational Therapist Negotiable
Social Worker (on site) Negotiable
Diversional Therapist Yes We currently have 2 diversional therapists who have a passion for older people. They provide an extensive programme of activities each month.
Hairdresser Yes We have 2 hairdressers who are very experienced catering for the older persons needs. They are very aware of the logisitics of getting to the saloon and make the experience very comfortable.
Podiatrist Yes The podiatrist visits on a 6 weekly basis and appointments can be made through the rest home.
Dietitian Yes All our meals have been carefully planned through a nutritionalist to provide a balanced and healthy diet. We actively listen to the needs of our residents and try to cater for those special needs. We communicate with the hospital dietitians for advice.
Accredited Visitors Negotiable
Kaumatua Negotiable
Chaplain/Spiritual Advisor Yes Our chapel is used during the week by various denominations to provide services and one to one contact.
Other Personnel Negotiable
Updated: 17 Mar 2022
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes This applies to people requiring oxygen.
Gastronomy/Nasogastric Management Yes We are happy to accomodate residents with these needs so long as they meet the criteria of the local DHB governing admission.
Wound Care Yes As registered nurses we have alot of expertise in wound care and meet regularly to address any ongoing issues. Should the need arise for specialist advise we will liase with our wound care specialist.
Diabetic Care Yes We maintain strong links with the diabetic lifestyle unit at the hospital for advise and ongoing support.
Continence Advice Yes As registered nurses we have the experience and expertise to manage incontinence and to provide the resident with education, support and the appropiate product. Staff have regular ongoing training and the local continence advisor is happy to help.
Stomal Therapy Yes We liase with this person from the local hospital to advise.
Infection Control Yes We have a registered nurse who has a passion and strong committment in reducing the icident of infections.
Surgical Followup Yes We can provide private paying respite care to people following surgery and be advised by their surgeon of any ongoing needs.
Updated: 17 Mar 2022
Feature Status Details
May Bring Own Furniture Yes We are able to provide the necessary furniture for the room however if a resident would like to bring their own we will indeed consider it.
Rooms suitable for a couple No Although we do not have rooms for couples we make every effort in trying to place a couple as near together as possible if they so wish.
Ensuite Yes All rooms have ensuite facilities including wet floor showers
Alcohol Permitted Yes We have "Happy Hour" every week and offer a drink at Sunday lunch times.
Phone Access In Own Room Yes All rooms have a jack point to accomodate phones. Residents are welcome to arrange their own connection to receive their individual number and account.
Resident can adjust heating in own room No All rooms have underfloor heating and maintainence can adjust to suit individual preferences
Lounges/seating areas Yes We have three beautifully decorated lounges. The biggest one has the television and where we hold entertainment. The other two are quieter and one opens onto the courtyard
Primary Health Funded Short Term Care Yes
Day Programme for day stay clients Yes We are pleased to offer day care to resthome level residents and special care dementia level
Outings Yes We have 2 mini-buses with an outing most weeks.
Residents Committee Yes We hold resident meetings every other month where residents are informed of up and coming events and have the ability to express any concerns or issues
Family Committee Yes We meet with families twice a year formally but always welcolme the chance to discuss any concerns at any othere times
Newsletter Yes "Wallace's Words" are circulated four times a year
Policy for management of challenging behaviour Yes
Confused Residents Yes
Rural Setting No We are on the edge of town situated near to the airport
Semi-Secure Yes At dawn and dusk the facility is secure with a security guard protrolling three times during the night
Updated: 17 Mar 2022
Special Features
Special Features
The modern design concept, together with friendly, caring staff, means the residents enjoy the very best of retirement living.

Living at Julia Wallace Retirement Village is not about slowing down - it's about having time to do so much more.
Updated: 17 Mar 2022
Interests & Activities
Interests & Activities
Activity programme, Billiards, BBQ, Bingo, Board games, Bowls, Breakfast in bed, Bridge, Cards, Chapel, Church, Concerts, Entertainers, Entertainment Exercise progammes (Triple A), Games, Happy Hour, Housie, Indoor Games, Internet, Jigsaw, Library, Men, Minibus, Movies, Music, Newspaper reading, Outings, Parties, Pianist, Picnic facilities, Pool, Pool table, Probus, Quizzes, Reading, RSA, Shopping, Sing-a-longs, Singing, Sky TV, Spa, Swimming, Tai Chi, Theatre, Videos
Updated: 17 Mar 2022
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not The fees cover much of the care. Some medication is on-charged if not subsidised by Pharmac. Please ask for more details.
Staffing qualifications and details Staff employed all have an interest in older people and are qualified in this area or working towards a qualification.
Details about meals Meals are prepared on site and the menus have been designed by a nutritionist.
Associated Complexes Julia Wallace Retirement Village is one of eighteen and the only one in the Manawatu. It is a member of the Ryman Healthcare Group. Six time winners of the Australasian Aged Care Housung Awards for "Best Retirement Village in New Zealand."
Updated: 17 Mar 2022
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes We have a nurse who is from Zimbarbwe
Dutch Yes We have quite a few residents that speak dutch
English Yes This is the most common language spoken
Fijian Indian Yes There are 2 staff from this area
Filipino Yes There is a staff member that speks this
Greek Yes A married couple that live in our village speak greek
Other Information Yes Mostly english speaking although like Palmerston North the Village is multi-cultural.
Updated: 17 Mar 2022
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Brethren Yes
Buddhist Yes
Christian Yes
Confucius Yes
Denominations/Faiths represented Yes
Hindu Yes
Inter denominational Yes
Jehovah Witness Yes
Jewish Yes
Methodist Yes
Non denominational Yes
Presbyterian Yes
Ratana Yes
Roman Catholic Yes
Salvation Army Yes
Seventh Day Adventist Yes
Sikh Yes
Shinto Yes
Tao Yes
(Other comments) Yes We respect all demoninations and have various services throughtout the month held in our chapel.
Updated: 17 Mar 2022
Location Distance Details
Public Transport 1.00 Km There is a bus stop at the Milson shops
Shops 1.00 Km At the Milson there are various shops - convenience, pharmacy, hair-dressers, butchers, etc
Mall 5.00 Km The Plaza and Down Town offer a huge range of shops, cinemas, cafes and resturants.
Parks 0.00 Km The Clearview Reserve is situated near to the entrance of the Village.
Library 6.00 Km The libray is situated in the main shopping centre. However, the libray bus visits once a week.
Updated: 17 Mar 2022
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
Registered Retirement Village? Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
New Zealand Aged Care Association (NZACA) Registered Retirement Village? Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 17 Mar 2022

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.