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Hilda Ross Retirement Village

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Information Pack
At a glance
Vacancy
Yes
Name
Hilda Ross Retirement Village
Category
Dementia
Address
30 Ruakura Road
Hamilton East
Hamilton 3216
Postal Address
Same as above
DHB
Waikato
Phone
View Phone Number
Fax
View Fax Number
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Izak Luther - 07 855 9542
Owner
Ryman Healthcare
Clinical Manager
Charmaine Lim-Capendit - 07 855 9542
Other services
Media
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Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Winner: 2022 Trusted Brand Aged Care & Retirement Villages

Your health needs may change over time and if they do, it’s good to know you won’t have to move again. It’s comforting for couples at different stages in their health to know that they can be cared for within the same Ryman village, by the same Ryman team.

At Hilda Ross Retirement Village, we not only provide independent and assisted living, we also provide a range of care options, which includes specialist dementia care.

Our village is a supportive and caring community that works to improve the experience of residents living with dementia. We provide a safe environment for residents to enjoy living in, with a focus on experiences, rather than processes.

Our myRyman Life model of dementia care is an innovative approach to supporting residents living with dementia. The approach focuses on supporting residents to live in the moment, and to feel kindness, love, and security. It promotes spontaneity, laughter, and fun.

Our dementia care area has an easy-to-navigate environment, including a welcoming and tranquil outdoor area for people to relax in. Cues and signage support memory and help residents with orientation.

Since 2014, Ryman Healthcare has won the Reader’s Digest Trusted Brand: Aged Care and Retirement Villages award eight times. And we’ve been awarded the gold medal seven times in the Reader’s Digest Quality Service award.

Of all the large providers in New Zealand (with 15 villages or more), Ryman has the highest number of care centres with 4 years’ certification – the ‘gold standard’ in care – from the Ministry of Health.

Hilda Ross has been awarded with this ‘gold standard’ in care. To achieve this, it has been determined that our care centre, which includes dementia care, has exceeded the sector standard for aged care.

Innovations such as our custom-made electronic care app, myRyman, contribute to this high standard. In every care room, a device enables nurses and carers to see and record information about each resident. This award-winning technology creates greater efficiencies, allowing our teams to spend more time with residents as a result.

Private rooms are warm and spacious, and every room includes an ensuite bathroom. Dementia residents are discreetly monitored by a sensor system, which alerts our care team if a resident is out of bed at night. The system switches on lights that help guide the resident to their ensuite, and then back to bed.

We provide all meals and snacks from our seasonal Delicious menu. Meals are prepared fresh on site by our village chefs, with a choice of three main courses, including a vegetarian option. We also cater for special dietary requirements.

Ryman has emergency generators at every village so our residents and our people can be safe and comfortable in a power outage. For dementia residents, maintaining a calm environment is an essential part of our myRyman Life approach to dementia care. Therefore, emergency generators provide real peace of mind.

What really makes a difference in Ryman care centres, is the daily dedication of our care teams. Residents and their families think the world of our nurses and carers. And because our staff ratios are some of the highest in the care sector, the individualised care we provide creates the unique experience that residents tell us they love.

Choosing the right care centre for a loved one with dementia is one of the most important decisions you will make. At Hilda Ross, our dedication to care begins even before you or your loved one has moved in.

You’ll be supported by our care team every step of the way, to ensure the move into dementia care is a smooth and informed transition.

We look forward to introducing you to our warm and caring community.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 17 Mar 2022
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 40
Vacancy Yes
Each room with own ensuite
Impending vacancy Yes - 2 beds available
Premium Room Charges Some Rooms as at 23 Jun 2022
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No
Updated: 23 Jun 2022
Personnel
Personnel
Type Hours Per Week Status Details
Registered Nurse Yes Our care centre has 24 hour registered nursing cover. Our registered and enrolled nurses are responsible for the supervision and delivery of high quality nursing care to all care centre residents. The clinical manager and unit coordinators oversee our trained carers and registered nurses in the exceptional delivery of our daily care.
Nurse Practitioner Negotiable We are able to access the expert advice of a nurse practitioner should this be required.
Enrolled Nurse Yes Our dedicated team of enrolled nurses provide high quality nursing care to all care centre residents.
Healthcare Assistants/Caregivers Yes With the support and guidance of the registered nursing team, our caregivers provide assistance and support to care centre residents on a daily basis. Wherever possible, the same caregivers will care for the same residents each day in order to get to know each other well and form a strong connection. All of our caregivers are supported to undertake training in the care of older people.
Physiotherapist Yes A physiotherapist is available on a medical referral basis. The physiotherapist will establish individualised programmes for residents as required.
Activities Co-ordinator Yes We have a dedicated activities and lifestyle coordinator in the care centre five days a week, who plans and implements a programme of recreational, diversional and social activities for residents in the care centre to participate in as they please.
Hairdresser Yes We have a fully equiped hairdressing salon on site, with services available to residents for a reasonable fee. Appointments can be booked through reception or with the help of a care assistant.
Podiatrist Yes A podiatrist visits the village regularly, and care centre residents are treated on a medical referral basis.
Dietitian Yes
Accredited Visitors Negotiable
Kaumatua Yes
Chaplain/Spiritual Advisor Yes
Other Personnel Yes Should the services of a specialist be required we will assist residents in accessing the appropriate people to meet their requirements.
Updated: 20 Apr 2022
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have oxygen concentrators available on site for the private use of hospital residents if this is their prescribed therapy.
Gastronomy/Nasogastric Management Yes Our staff are trained in this type of intervention should a resident require this level of treatment.
End of Life/Palliative Care Yes Our staff are trained in this type of intervention should a resident require this level of treatment.
Wound Care Yes Our staff are highly skilled in current best practice in wound care, we are always keen to elicit expert advice or review our practices as required.
Diabetic Care Yes Our staff are well trained in diabetic care and we are able to cater for diabetic diets.
Continence Advice Yes Our staff are well trained in continence management and we also have the ability to access specialist review as required.
Stomal Therapy Yes We are happy to access this service via the DHB as required.
Stroke Rehabilitation Yes
Infection Control Yes Our infection prevention and control policies and procedures are practical, safe, and guide our well-trained staff and residents in minimising the risk of infection at the village. It all starts with good hand hygiene as an important way to keep us healthy and safe from bugs that may be present in the community.
Clinical Management Yes Our clinical manager is an experienced registered nurse who is responsible for overseeing the management of residents' care.
Other Specialties Yes Our company has access to highly specialised nursing clinicians as required.
Updated: 20 Apr 2022
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We offer respite care in our warm and welcoming care centre. Respite care provides temporary care in a range of circumstances. You may need some rehabilitation after a hospital stay, or perhaps a little extra help. Whether it’s for a single night or a few weeks, a short stay at our care centre can be a welcome break from your usual routine.
Carer Support Yes
Booking can be made in advance Yes
Updated: 20 Apr 2022
Features
Features
Feature Status Details
May Bring Own Furniture Yes All of our rooms come fully-furnished. Residents are welcome to bring small and special items such as a favourite armchair, provided they can be accommodated in the room.
Single Rooms Yes All rooms at our village are of a premium standard and include an ensuite. Every room is furnished with a bed, with linen provided, bedside cabinet, chest of drawers, chair and television.
Ensuite Yes All rooms include an ensuite.
Alcohol Permitted Yes Residents are welcome to socialise as and when they please. We hold a popular happy hour each week.
Pets In Residence Yes By negotiation.
Phone Access In Own Room Yes We have two portable phones that can be used by residents in their rooms to make or receive calls. Residents are welcome to have a telephone installed in their room. An adapter may be required and it is the residents responsibility to contact a provider to arrange a connection to their room.
Wifi Yes Free WiFi for residents and guests is available anywhere in the main building and can be used from any wireless-capable device.
Resident can adjust heating in own room No All of our rooms are kept to a warm and pleasant temperature. Under floor heating on the lower-level floor may be adjusted at the residents request.
Cater for under 65 yrs with Disability Yes Please discuss specific requirements with the village manager.
Lounges/seating areas Yes Care centre residents enjoy access to spacious lounges, dining areas and serene outdoor spaces.
Gay / LGBT IQ Friendly Yes
Primary Health Funded Short Term Care Yes
Outings Yes Regular outings are held and provided by our vans on site. We encourage residents to maintain contact with individuals and groups throughout the community.
Whanau Room Yes We have a whanau room available that offers family and visitors the opportunity to have time out, make a cup of tea or coffee or make private phone calls. Simply ask our staff and we will always do our best to assist our families at anytime.
Maori Kaupapa Yes Available on request.
Family Committee Yes Relatives meetings are held every 6 months to keep everyone updated on what is happening in the village, and are an opportunity for family members to raise any issues or concerns. Relatives receive a written invitation to their meetings and residents are notified via their activity calendar when the meetings are due to take place.
Newsletter Yes A regular newsletter is circulated providing updates on village activities and exciting news.
Policy for management of challenging behaviour Yes We have well-formed policies and procedures that are available to be viewed.
Confused Residents Yes We are proud providers of specialist dementia care and strive to maintain the highest level of support. Some of our residents may be mildly confused and our staff are specialised in providing a calming and safe environment for residents to enjoy living in.
Semi-Secure Yes
Updated: 21 Apr 2022
Special Features
Special Features
The complimentary Ryman Engage programme provides residents with a variety of activities that cover all aspects of wellbeing considered important for quality of life. These include physical activity, social engagement, intellectual stimulation, creativity and embracing culture and spirituality.

Triple A is our award-winning exercise class on offer to residents, designed to maintain and improve strength and balance, heart health and fitness and range of movement. We offer classes to suit all activity levels, even seated classes for those who are less mobile. Regular exercise benefits everyone, regardless of age, and evidence shows that it is never too late to make real fitness gains.
Updated: 6 May 2022
Interests & Activities
Interests & Activities
Activity programme, Big print books, Board games, Bingo, Bowls, Canine friends, Care and Craft, Chapel, Church, Classical Music, Concerts, Cooking, Craft, Dancing, Entertainers, Entertainment, Exercises, Games, Happy Hour, Housie, Indoor Games, Library, Music, Newspaper reading, Outings, Quizzes, Shopping, Sing-a-longs, Sky TV, Videos, Views, Billiards, Garden, Golf, Mah Jong, Movies, Reading
Updated: 20 Apr 2022
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Please contact village management for details.
Staffing qualifications and details All SCU staff study and achieve the four Dementia unit standards for compliance as stated in the ARRC agreement. Later in the year, Ryman will be transitioning to delivering our award winning myRyman Life micro-credential - the myRyman Life certificate in Dementia Care. In conjunction with Otago Polytechnic, Ryman is able to deliver four modules of learning - Demystifying Dementia, Destressing the Environment, Making sense of my world, and Quality of Life.
Details about meals Breakfast and supper are generally served in residents rooms. All other meals can be served in rooms or in the dining room. The main meal of the day is prepared fresh on site by our dedicated chefs. There are three main course choices, including a vegetarian option. Specific food preferences and cultural or dietary needs can be catered for. All our meals are cooked at the village giving our food a lovely home made touch. Residents can help themselves to tea, coffee and fruit at all times, all of our morning and afternoon teas and suppers consist of delicious home baking. Guests are welcome to join residents for meals. Staff members will need to be advised when making a reservation.
Visitor information Visitors are welcome any time, we simply ask that they are respectful of the privacy of other residents. Current Covid protocols may require specific visitor timings, please speak to village management for further information.
Recreational opportunities Each month residents are provided with a calendar that outlines our regular programmes, along with a variety of fun special events. We welcome input and feedback from residents and families in deciding our calendar of events.
Internet access Free WiFi for residents and guests is available anywhere in the main building and can be used from any wireless-capable device.
Transport Personalised driving services, where the driver will accompany a resident to an appointment or on an outing, are available from companies such as Driving Miss Daisy. The closest bus stop to the village is on Ruakura Road. The bus stop is opposite the main village gates.
Associated Complexes We are a part of the Ryman Group of retirement villages and care facilties.
Updated: 22 Apr 2022
Languages Spoken
Languages Spoken
Language Status Details
English Yes
Other Information Yes Should English not be your first language, we will make every endeavour to ensure we are able to understand you and your needs. We will also ensure an interpreter (or other) is available on request as required.
Updated: 20 Apr 2022
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Inter denominational Yes Services are held weekly in the resthome and all are welcome to attend.
(Other comments) Yes We will endeavour to meet individual resident's needs as requested.
Updated: 20 Apr 2022
Distances
Distances
Location Distance Details
Public Transport 0.50 Km The closest bus stop to the village is on Ruakura Road. The bus stop is opposite the main village gates.
Shops 0.65 Km We have a shop in the village which stocks toiletries, magazines, confectionary and other small items. Countdown Supermarket is on Peachgrove Road - 5 minutes walk away. There is a corner dairy and a takeaway shop 10 minutes walk away on Peachgrove Road.
Mall 3.00 Km Westfield Shopping Mall is our closest mall and has a wide range of shops and cafés.
Parks 1.20 Km Marist Park is the closest park to the village.
Library Residents are welcome to visit the village library at any time. A mobile library service is also provided by the activities team.
Updated: 22 Apr 2022
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
New Zealand Aged Care Association (NZACA) Yes
Registered Retirement Village? Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Other details Yes All of Ryman Healthcare’s New Zealand villages, from Whangarei to Invercargill, have gained Dementia Friendly Accreditation as recognised by Alzheimers New Zealand.
New Zealand Aged Care Association (NZACA) Registered Retirement Village? Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 20 Apr 2022

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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