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Ambridge Rose Cottage

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At a glance
Ambridge Rose Cottage
7 Voltaire Court
Botany Downs
Auckland 2010
Postal Address
PO Box 58247
Auckland 2163
Counties Manukau
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Jackie Wood-Ciobanu - 09 576 2590 (select Option 3)
Allan & Linda Sargeant - 09 555 6401
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The Cottage is a boutique dementia care home in Botany Downs – the heart of Auckland’s Eastern suburbs. It is a charming, homely residence which caters for 24 residents, providing an intimate and cosy environment. The Cottage is surrounded by a lush garden, offering a peaceful and serene setting.

Our caring and dedicated staff provide 24-hour support, personalised attention and quality care. We offer a range of services including long-term care, respite care, and palliative care.

At The Cottage, we recognise that every resident is unique, and we strive to create a warm and welcoming home that meets their individual needs.

Our small size allows us to create a family-like atmosphere, where residents can form close relationships with staff and each other.

We are passionate about providing the highest quality of care and ensuring that each resident feels valued, respected and happy.

- Private, cosy rooms that promote comfort and wellbeing.
- Daily dementia respite care and family dementia support group available.
- Regular doctor visits ensuring residents receive the care and attention they require.
- Our caring and experienced staff specialise in providing exceptional dementia care.

We invite you to explore The Cottage by Ambridge Rose.


At Ambridge Rose, our core purpose is to provide exceptional elderly care that enhances the quality of life for every resident. Caring for older people is a privilege, and we take our responsibility seriously.

We offer a range of tailored care options to meet the unique needs of every resident. With a full continuum of healthcare services available, our rest homes, specialist dementia care and private hospital ensure your loved ones receive comprehensive medical care as needed. We also provide short-term respite and palliative care to support the families of our residents.

We understand that family support is essential to the well-being of our residents, which is why we welcome family involvement and encourage families to be part of the care team. We also offer an AgedConnect programme to provide regular updates about your loved one, so you can stay connected, even if you're unable to visit in person.

Our dedicated, experienced team is committed to providing personalised care and attention, while also creating a warm and welcoming community that promotes socialisation and engagement. We are empathetic and family-focused approach, ensuring every resident feels valued and supported, with healthcare staff and registered nurses available 24/7 to provide compassionate and professional assistance.

Our team is always available to assist with daily needs and to maintain a comfortable living space. We believe we can empower every person to live a happier and healthier life. At Ambridge Rose, we’re committed to providing exceptional aged care services at our Auckland rest homes that prioritise the wellbeing, comfort, and dignity of our residents.

With a consulting dietician, hairdresser, podiatrist, physiotherapists, and spiritual support services available, we offer a holistic approach to aged care that meet the unique needs and preferences of every individual.

Our resident's comfort and personal lifestyle choices come first, offering the flexibility for your days to be as active or relaxed as you wish. Our assisted living rest homes feature various activities and events tailored to your preferences, and our chefs work alongside a nutrition consultant to create menus that meet all dietary requirements.

As a family-owned business, headed by Allan and Linda Sargeant, we are dedicated to enhancing the lives of our residents. We have been providing quality care since 2002 across our rest homes and private hospital, and our healthcare staff has evolved to meet the changing needs of our residents.

We know the importance of having a skilled and compassionate team to provide the best care for older people. We understand that caring for others requires a special kind of person - that’s why our staff are not only highly skilled and experienced but also patient, kind, and fun.

Our experienced clinical team, with extensive knowledge and qualifications in aged-care, sets the standard for the entire care-giving family. We are dedicated to providing personalised care and creating a warm and welcoming environment where everyone feels at home.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 14 Aug 2023
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 24
Vacancy No
Please feel free to contact us at any time if you would like to come and view and to talk with us.
Impending vacancy No
Short stay considered No
Premium Accommodation Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire
Updated: 1 Mar 2024
“We’ve had excellent dealings with the nursing staff and nurse assistants. I’ve heard them speaking so nicely to my mother, when they didn’t know I was there. They do their job with good humour and a smile, which is much appreciated by our family.”

“Ambridge Rose’s point of difference when it comes to Caring for our Aging Community is unconditional, your inclusiveness of thinking is diverse, you see the need your advocation extends to the natural supports and you have not only recognised but you have mobilised support to our loved ones families, everyone’s wellbeing is considered literally through the genuine care & service throughout Ambridge Rose.”

“Always find the staff friendly and helpful. Feel that the quality of care provided is great so I know Mum is safe and being cared for.”

“Ambridge Rose staff offer a caring, kind, professional, thorough, communicative service. I can’t speak highly enough of the level of professionalism and care that the staff have shown consistently over a 4-year period of engagement with our family. We are grateful for their expertise.”

“Ambridge Rose has lovely helpful staff. We really appreciate what everyone does to make it pleasant for the residents. Communication is open and we feel comfortable talking about any concerns. The atmosphere is welcoming, and nothing is a problem.”
Updated: 14 Aug 2023
Type Hours Per Week Status Details
Registered Nurse Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Negotiable
Diversional Therapist Yes We have a 24hr diversional plan for all residents and have an on-site therapist.
Activities Co-ordinator Yes (see Diversional Therapist)
Hairdresser Yes The hairdresser comes weekly and as required for special occasions. It is important that clients age with dignity. Personal appearance is also part of our clients sexual expression.
Podiatrist Yes Six weekly
Dietitian Yes Consulted on change of menu. The dietitian also is consulted as an when required for residents specific needs.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes
Other Personnel Yes
Updated: 14 Aug 2023
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We offer short stay accommodation on a casual or regular basis. This service has high usage so must be booked in advance
Carer Support Yes We offer short stay accommodation on a casual or regular basis, providing relief for people who care for their elderly relatives at home. This service has high usage so must be booked in advance
Other Short Stay Programme Yes Day Care Programme available.
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 14 Aug 2023
Feature Status Details
May Bring Own Furniture Yes We will accommodate whatever our client requires. Our own furniture will be put into storage if you prefer to use your own.
Single Rooms Yes
Shared Rooms Yes Shared rooms are suitable for couples or those who have more severe dementia (they usually sleep better with company). Again this service is under demand so please advise us of your need as soon as possible.
Rooms suitable for a couple Yes
Ensuite No Each room has a vanity unit.
Alcohol Permitted No Alcohol can not be kept in the client's own room. We have a daily happy hour and fruit juice is also served.
Phone Access In Own Room No If family or resident wish to have a phone line connected they may do so at their own expense. Two phones are available for residents use.
Wifi Yes
Resident can adjust heating in own room No All rooms have ceiling mounted heating panels which are wifi thermostatically controlled.
Lounges/seating areas Yes There are two lounges. The main lounge is near the kitchen and it is here that activities occur. The quiet lounge is at the other end of The Cottage and is more of a quiet room. There are three outside areas.
Gay / LGBT IQ Friendly Yes
Day Programme for day stay clients Yes We can provide daycare or part-day care if needed.
Outings Yes There is a van outing every week.
Whānau Room Yes If family wish to have a private area, we arrange a room according to specific requirements.
Family Committee No However we ring the family whenever there is any change for the client. Families are kept very updated and may meet with the manager or doctor as required. We do have Family and Residents Meetings.
Newsletter Yes
Policy for management of challenging behaviour Yes We put an observation chart into place for these residents and diversional and de-escalation strategies implemented to manage this. Other services are bought in as required. Strong liason with family and all relevant health professionals.
Confused Residents Yes
Semi-Secure Yes We are FULLY secure.
Updated: 14 Aug 2023
Interests & Activities
Interests & Activities
The following gives an overview of our services:

Advocate, Age Concern (as required), Alzheimer's Society, Aromatherapy, Art, Arthritis society (as required), Big print books, Bingo, Blind Foundation(as required), Board games, Bowls, Breakfast in bed, Canine friends, Cards, Care and Craft, Children (schools sometimes visit usually around event times), Craft, Dancing, Email, Entertainers, Entertainment, Exercises, Fax, Flower arranging, Games, Garden, Gardening, Happy Hour, Indoor Games, Internet, Jigsaw, Library, Mah Jong, Massage (Reiki), Men (we have a good mix of men and women), Music, Newspaper reading, Organ, Outings, Parkinson's Society, Parties, Pianist, Quizzes, Reading, Roses, RSA, Shopping, Sing-a-longs, Singing, Videos
Updated: 14 Aug 2023
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Please see the manager for full details.
Staffing qualifications and details We pride ourselves in our staff. They are motivated and interested in 'upskilling' and we ensure that each staff member undertakes all available training programmes. Staff are respectful and friendly. They are also very generous with their time which they often give freely to the service. We NEVER take this for-granted. A focus of care is to maintain the resident's dignity at all times.
Details about meals We have home cooked meals by an excellent cook which is overseen by our Executive Chef. The dietitians recommendations are always implemented immediately. We monitor waste from the table after clients have been offered 'seconds'. Clients can therefore always have as much as they like. They will also have access to food at any other time.
Updated: 14 Aug 2023
Languages Spoken
Languages Spoken
Language Status Details
Cantonese Yes
Chinese Yes
Chinese dialect Yes
Cook Island Maori Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Gujarati Yes
Hindi Yes
Interpreter Yes
Mandarin Yes
Māori - Te Reo Yes
Niuean Yes
Punjabi Yes
Samoan Yes
Tongan Yes
Vietnamese Yes
Updated: 14 Aug 2023
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Inter denominational Yes
Non denominational Yes Clergy or spiritual advisors will be contacted as required.
Roman Catholic No The priest visits weekly to take communion.
Updated: 14 Aug 2023
Location Distance Details
Public Transport 0.30 Km Lexington Street
Shops 0.50 Km Dairy, bakery, wine outlet and hairdresser opposite Lansdown Hospital
Mall 1.00 Km We are located conveniently between Highland Park shopping centre, Botany Downs and Howick.
Parks 0.20 Km Open park suitable for wheelchairs at the end of the street and childrens' park about 1 km distance.
Library 1.00 Km Highland Park and Pakuranga
Updated: 14 Aug 2023
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Aged Care Association New Zealand (ACA) Yes
Other details Yes Eldernet
Aged Care Association New Zealand (ACA)
Updated: 14 Aug 2023

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.