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I visit a friend at Cantabria Lifecare most Monday afternoons. She has lived there for a few years and is generally happy. But today she had a few comments which require attention.
Her observation is that there is a shortage of registered nurses. She has a minor medical condition at the moment which she would like to discuss with a nurse. She has been told by the healthcare workers that the nurses are busy. It was her estimate that she has not seen a nurse for weeks.
My friend's other comment was that the manager is not friendly and does not communicate with the residents. She mentioned an occasion when residents were having lunch, the manager came to talk to a staff member in the kitchen, and then left without any greeting or communication with the residents.
My friend said the the evening meals have recently improved. Residents now have a choice of meals, the meals have good variety and are attractively presented.
When I asked if her daughter would talk to the Cantabria management she expressed concern about being labled as difficult.
I look forward to your response.
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|MOH Certification and Audit Report||View MOH certification and audit report (opens in a new tab)|
|Updated: 14 Jan 2019|
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.
NOTE: The Retirement Villages Act 2003 (The Act) is designed to provide improved protection for people who ‘buy’ into a retirement village. If you intend to ‘purchase’ you must get independent legal advice before signing your occupation right agreement as required under The Act. Some Retirement Village type facilities are not required to register under The Act so different legal requirements apply. Please make sure you investigate fully.
In some villages there may be some Retirement Village units that have multiple uses e.g. a Serviced Apartment may also be used as a Residential Care Suite. The same unit may therefore show in several places on Eldernet. The DHB Shared Services website provides additional information about this service.