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Cantabria Lifecare

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At a glance
Cantabria Lifecare
Care Apartments
369 Old Taupo Rd
Rotorua 3015
Postal Address
369 Old Taupo Road
(07) 347 9587
(07) 346 3636
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Robyn Filipo - 07 347 9587
Heritage Lifecare
Assistant Manager
Polly Delfim - 07 347 9587
Village Manager
Libby Cameron - 07 347 9587
Other services
Watch this space
Add your own review for this service

More nursing care and a friendlier face are needed

I visit a friend at Cantabria Lifecare most Monday afternoons. She has lived there for a few years and is generally happy. But today she had a few comments which require attention.

Her observation is that there is a shortage of registered nurses. She has a minor medical condition at the moment which she would like to discuss with a nurse. She has been told by the healthcare workers that the nurses are busy. It was her estimate that she has not seen a nurse for weeks.

My friend's other comment was that the manager is not friendly and does not communicate with the residents. She mentioned an occasion when residents were having lunch, the manager came to talk to a staff member in the kitchen, and then left without any greeting or communication with the residents.

My friend said the the evening meals have recently improved. Residents now have a choice of meals, the meals have good variety and are attractively presented.

When I asked if her daughter would talk to the Cantabria management she expressed concern about being labled as difficult.

I look forward to your response.

Service/Facility Details
Service/Facility Details
Contract with DHBUnknown
Bed and Vacancy Details
Bed and Vacancy Details
Vacancy No
Impending vacancy No
Additional Room CostsUnknown
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 14 Jan 2019

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

NOTE: The Retirement Villages Act 2003 (The Act) is designed to provide improved protection for people who ‘buy’ into a retirement village. If you intend to ‘purchase’ you must get independent legal advice before signing your occupation right agreement as required under The Act. Some Retirement Village type facilities are not required to register under The Act so different legal requirements apply. Please make sure you investigate fully.


In some villages there may be some Retirement Village units that have multiple uses e.g. a Serviced Apartment may also be used as a Residential Care Suite. The same unit may therefore show in several places on Eldernet. The DHB Shared Services website provides additional information about this service.