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Cantabria Lifecare

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At a glance
Vacancy
No
Name
Cantabria Lifecare
Category
Care Apartments
Address
369 Old Taupo Rd
Springfield
Rotorua 3015
Postal Address
369 Old Taupo Road
DHB
Lakes
Phone
(07) 347 9587
Fax
(07) 346 3636
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Robyn Filipo - 07 347 9587
Owner
Heritage Lifecare
Assistant Manager
Polly Delfim - 07 347 9587
Village Coordinator
Jenna Rosanoski - 07 347 9587
Other services
Photos
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Add your own review for this service

More nursing care and a friendlier face are needed

I visit a friend at Cantabria Lifecare most Monday afternoons. She has lived there for a few years and is generally happy. But today she had a few comments which require attention.

Her observation is that there is a shortage of registered nurses. She has a minor medical condition at the moment which she would like to discuss with a nurse. She has been told by the healthcare workers that the nurses are busy. It was her estimate that she has not seen a nurse for weeks.

My friend's other comment was that the manager is not friendly and does not communicate with the residents. She mentioned an occasion when residents were having lunch, the manager came to talk to a staff member in the kitchen, and then left without any greeting or communication with the residents.

My friend said the the evening meals have recently improved. Residents now have a choice of meals, the meals have good variety and are attractively presented.

When I asked if her daughter would talk to the Cantabria management she expressed concern about being labled as difficult.

I look forward to your response.

Description
Make your home at Cantabria Lifecare & Village

When it comes to everyday life, Cantabria makes it easy with village, rest home, hospital, day care, respite and secure dementia care. The well-appointed rooms all look out onto lush greenery and come complete with WiFi and a call bell system. Many are furnished with ensuites.

Well-known in Rotorua for ensuring our residents feel that this is ‘their home’, Cantabria is set amongst beautifully landscaped gardens just a hop, skip and jump from the town centre where you’ll find all the essentials and more.
We offer everything from a hydro pool to physiotherapy, hair salon, health checks, scooter bay and convenience shop. We have a range of recreational activities including a singing group, exercise programmes, arts and crafts, quizzes, and social gatherings. Our facility van and coaches are always on hand for outings.

But don’t just take our word for it, see what our resident Jan has to say ...

A former teacher and Deputy Principal at Rotorua Girls High and one of the first guidance counsellors in New Zealand, Jan came to Cantabria so she could get the care she needed.

She chose Cantabria because ‘you feel as if you’re still part of the community.’ “You can see the trees and the golf course, and it’s easy for my friends to come and take me out.

You’re right in the middle of everything.” Jan says life here is surprisingly busy. “I’ve got a lot of friends, I enjoy the quizzes and I belong to the book club – the library delivers every other Wednesday.”
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBUnknown
CertificationUnknown
ORA Applies No
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Vacancy No
Impending vacancy No
Additional Room CostsUnknown
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 22 Jul 2019
Solicitor's Details
Solicitor's Details
Details
Name Heritage Lifecare
Address PO Box 13223, Johnsonville
City/Town Wellington, 6440
Phone (04) 901 -2310
Email View Email Address
Updated: 25 Mar 2019
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our RN's are supported by our Clinical Managers who focus on providing quality care. Available from adjoining care home.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes Our caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist Yes Tina, our Physio Assistant works Monday to Friday and does a fantastic job looking after everyone, following through with exercise programs that are personalized under the guidance of Jan who is on site for Tuesday and Thursday for 2 hours.
Occupational Therapist Yes Available from adjoining care home
Diversional Therapist Yes Available from adjoining care home
Activities Co-ordinator Yes June Hamilton is our Activities Coordinator. June works hard to provide a stimulating and enjoyable programme for our residents and is well supported by a team of Activity Assistants. Entertainment is regularly featured and is always well-attended Residents are welcome to join in with the rest home activities.
Hairdresser Yes Cuts and colours, perms and sets - they are all available in our adjoining care home salon. Our hairdresser has a long association with Cantabria and looks forward to seeing you.
Podiatrist Yes Available from the adjoining care home.
Dietitian Yes All menus are Dietitian approved. A Dietitian is available for general advice and to oversee special needs.
Kaumatua Yes We endeavour to assist residents to maintain any cultural ties they may have in the community before coming to Cantabria.
Chaplain/Spiritual Advisor Yes Available from adjoining care home
Other Personnel Yes Translator/Interpreter, Dentist and Pharmacy services available from adjoining care home. Day care, email assistance, pharmacy and medication administration, speech therapy, dental and interpreter services also available.
Updated: 25 Mar 2019
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes
Bariatric (Care of the very overweight) Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes Regular visits to Cantabria are carried out by our Continence Advisor who also provides on-going education for our team. Continence products come is a range of sizes so all residents are individually assessed and the appropriate product is allocated
Stomal Therapy Yes We provide informed nursing care and a range of products to meet your individual needs
Infection Control Yes Infection control is prioritised to maintain a safe environment for residents, staff and visitors. We provide regular training for our staff and have a Infection Control Officer who leads a monthly committee of staff to ensure compliance to our policies
Community Health Yes We work with Community-based Healthcare teams as and when required as they provide us with support and a genuine desire to assist
Clinical Management Yes
Updated: 25 Mar 2019
Interests & Activities
Interests & Activities
Cantabria has an extensive repertoire of activities and events, aimed at keeping the body and mind stimulated. Our Activity Coordinator focuses on designing programmes for each individual at all levels of disability, to promote independence and creative expression.

We provide a library service and we also rent DVDs or videos. Entertainers form a regular part of our programme. A piano and pool table are also available in the main lounges.

Here are just some of the activities and interests of residents which arise on a regular basis:

Billiards, Bingo, Bowls, Board games, Breakfast in bed, Canine friends, Craft, Happy Hour, Indoor Games, Movies, Newspaper reading, Quizzes, parties.

One of our points of difference is the fact we have a swimming pool on site, pool therapy is definitely a very popular activity and that could also be your thing! There is also active involvement in community events. Outings are an ongoing part of the activities programme and often include stopping somewhere for coffee.
Updated: 25 Mar 2019
Additional Information
Additional Information
TopicDetails
Details about Meals Catering for our residents is an absolute joy. Phillip our Chef takes great pride in delivering well presented, quality meals. Our menus run on a four weekly cycle and have been developed with the assistance of a Dietician
Staffing Qualifications and Details Super staff, and proudly, a lot of the team have been associated with Cantabria for many years.
Associated Complexes Cantabria also offers Retirement Village living with a number of options available. Libby Cameron is our Village Manager, she would be delighted to meet with you and would proudly walk you through a site inspection
What's included in your fees and what's not Most day to day requirements are covered by the cost to stay with us, something's are outside of this, for example, hairdresser, podiatrist and personal toiletries to name a few.
Updated: 25 Mar 2019
Languages Spoken
Languages Spoken
LanguageStatusDetails
Cook Island Maori Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Maori - Te Reo Yes
Portugesse Yes
Rarotongan Yes
Samoan Yes
Tagalog Yes
Updated: 25 Mar 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
(Other comments) Yes We are able to accommodate our residents' spiritual needs as requested. A spiritual advisor, chaplaincy and church services are available.
Updated: 25 Mar 2019
Distances
Distances
LocationDistanceDetails
Public Transport 0.50 km A bus stops on the half hour and takes you into town
Shops 1.00 km A lovely shopping centre is just down the road. Footpath friendly, this small area houses a bakery,dairy, hairdresser, liquor outlet and a Chinese takeaway.
Mall 6.00 km The Central Shopping Mall is well supported with retail outlets, banks and a food court as well as housing The Warehouse
Parks 2.00 km Linton Rose Garden is a delightfully fragrant spot in Summer and is the venue for many weddings. The Government Gardens situated in the middle of town is a gorgeous spot and well worth a visit
Updated: 25 Mar 2019
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
Care Association New Zealand Yes
CareerForce Yes
New Zealand Aged Care Association (NZACA) Yes
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes
Retirement Village Accreditation (Expiry date) Yes
Care Association New Zealand CareerForce New Zealand Aged Care Association (NZACA) Registered Retirement Village? Rest Home MOH Audit Report Available.
Updated: 25 Mar 2019

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

NOTE: The Retirement Villages Act 2003 (The Act) is designed to provide improved protection for people who ‘buy’ into a retirement village. If you intend to ‘purchase’ you must get independent legal advice before signing your occupation right agreement as required under The Act. Some Retirement Village type facilities are not required to register under The Act so different legal requirements apply. Please make sure you investigate fully.

 

In some villages there may be some Retirement Village units that have multiple uses e.g. a Serviced Apartment may also be used as a Residential Care Suite. The same unit may therefore show in several places on Eldernet. The DHB Shared Services website provides additional information about this service.

 

 

 

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