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Cantabria Lifecare
At a glance
- Name
- Cantabria Lifecare
- Category
- Care Apartments
- Address
- 369 Old Taupo Rd
Springfield
Rotorua 3015 - Postal Address
- 369 Old Taupo Road
- DHB
- Lakes
- Phone
- (07) 347 9587
- Fax
- (07) 346 3636
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Robyn Filipo - 07 347 9587
- Owner
- Heritage Lifecare
- Assistant Manager
- Polly Delfim - 07 347 9587
- Village Manager
- Libby Cameron - 07 347 9587
Other services
Photos
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Reviews
Add your own review for this service
More nursing care and a friendlier face are needed
I visit a friend at Cantabria Lifecare most Monday afternoons. She has lived there for a few years and is generally happy. But today she had a few comments which require attention.
Her observation is that there is a shortage of registered nurses. She has a minor medical condition at the moment which she would like to discuss with a nurse. She has been told by the healthcare workers that the nurses are busy. It was her estimate that she has not seen a nurse for weeks.
My friend's other comment was that the manager is not friendly and does not communicate with the residents. She mentioned an occasion when residents were having lunch, the manager came to talk to a staff member in the kitchen, and then left without any greeting or communication with the residents.
My friend said the the evening meals have recently improved. Residents now have a choice of meals, the meals have good variety and are attractively presented.
When I asked if her daughter would talk to the Cantabria management she expressed concern about being labled as difficult.
I look forward to your response.
Description
At Cantabria, we believe in providing personable, compassionate, safe, respectful care, adding value to the quality of everyday living. Set in beautiful park-like grounds, Cantabria Retirement Village is set to become a welcoming, modern retirement village offering you independence, community and security.
Cantabria Lifecare is well known in the Rotorua and surrounding communities for focussing on ensuring our residents feel this is 'Their Home'. We encourage our residents to bring their personal treasures and items which hold special significance to help create their own special place.
Each day is seen as an opportunity for us to make it a better day than the one before for the person you care about. We want to know what your loved one likes to do, what they like to eat and what their needs are so we can follow through with a plan of care that meets all of their needs.
We respect our residents' views, beliefs and cultural diversity. Visits from family and friends are strongly encouraged at any time, and they are also welcome to share meals (there is a charge for this service).
Our staff and residents develop loving relationships which are brought about by delivering great care coupled with acceptance, kindness and unconditional love.
We have a fantastic Day Care facility on site which has its own special vibe. We can transport you from home and back again where you can meet up with the friends you have made whilst enjoying the myriad of activities on a daily basis. We supply you with morning and afternoon tea as well as a lovely hot lunch - you will be well looked after and so glad that you chose us to spend your days with.
Retirement village living on our site has an excellent community vibe and if a loved one is being cared for by us it makes for very easy living if they don't have to go very far to spend some quality time with their partner.
We invite you to come in and be shown this delightful village set in beautiful park-like grounds. Please phone Libby Cameron, our Village Manager, or feel free to drop in at any time.
Cantabria Lifecare is well known in the Rotorua and surrounding communities for focussing on ensuring our residents feel this is 'Their Home'. We encourage our residents to bring their personal treasures and items which hold special significance to help create their own special place.
Each day is seen as an opportunity for us to make it a better day than the one before for the person you care about. We want to know what your loved one likes to do, what they like to eat and what their needs are so we can follow through with a plan of care that meets all of their needs.
We respect our residents' views, beliefs and cultural diversity. Visits from family and friends are strongly encouraged at any time, and they are also welcome to share meals (there is a charge for this service).
Our staff and residents develop loving relationships which are brought about by delivering great care coupled with acceptance, kindness and unconditional love.
We have a fantastic Day Care facility on site which has its own special vibe. We can transport you from home and back again where you can meet up with the friends you have made whilst enjoying the myriad of activities on a daily basis. We supply you with morning and afternoon tea as well as a lovely hot lunch - you will be well looked after and so glad that you chose us to spend your days with.
Retirement village living on our site has an excellent community vibe and if a loved one is being cared for by us it makes for very easy living if they don't have to go very far to spend some quality time with their partner.
We invite you to come in and be shown this delightful village set in beautiful park-like grounds. Please phone Libby Cameron, our Village Manager, or feel free to drop in at any time.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with DHB | Unknown |
| Certification | Unknown |
| ORA Applies | No |
Solicitor's Details
| Details | ||
|---|---|---|
| Name | Heritage Lifecare | |
| Address | PO Box 13223, Johnsonville | |
| City/Town | Wellington, 6440 | |
| Phone | (04) 901 -2310 | |
| View Email Address | ||
| Updated: 25 Mar 2019 | ||
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have 24 hour Registered Nurse coverage. Our RN's are supported by our Clinical Managers who focus on providing quality care. Available from adjoining care home. | |
| Enrolled Nurse | Yes | ||
| Healthcare Assistants/Caregivers | Yes | Our caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents. | |
| Physiotherapist | Yes | Tina, our Physio Assistant works Monday to Friday and does a fantastic job looking after everyone, following through with exercise programs that are personalized under the guidance of Jan who is on site for Tuesday and Thursday for 2 hours. | |
| Occupational Therapist | Yes | Available from adjoining care home | |
| Diversional Therapist | Yes | Available from adjoining care home | |
| Activities Co-ordinator | Yes | June Hamilton is our Activities Coordinator. June works hard to provide a stimulating and enjoyable programme for our residents and is well supported by a team of Activity Assistants. Entertainment is regularly featured and is always well-attended Residents are welcome to join in with the rest home activities. | |
| Hairdresser | Yes | Cuts and colours, perms and sets - they are all available in our adjoining care home salon. Our hairdresser has a long association with Cantabria and looks forward to seeing you. | |
| Podiatrist | Yes | Available from the adjoining care home. | |
| Dietitian | Yes | All menus are Dietitian approved. A Dietitian is available for general advice and to oversee special needs. | |
| Kaumatua | Yes | We endeavour to assist residents to maintain any cultural ties they may have in the community before coming to Cantabria. | |
| Chaplain/Spiritual Advisor | Yes | Available from adjoining care home | |
| Other Personnel | Yes | Translator/Interpreter, Dentist and Pharmacy services available from adjoining care home. Day care, email assistance, pharmacy and medication administration, speech therapy, dental and interpreter services also available. | |
| Updated: 25 Mar 2019 | |||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | |
| Bariatric (Care of the very overweight) | Yes | |
| Wound Care | Yes | |
| Diabetic Care | Yes | |
| Continence Advice | Yes | Regular visits to Cantabria are carried out by our Continence Advisor who also provides on-going education for our team. Continence products come is a range of sizes so all residents are individually assessed and the appropriate product is allocated |
| Stomal Therapy | Yes | We provide informed nursing care and a range of products to meet your individual needs |
| Infection Control | Yes | Infection control is prioritised to maintain a safe environment for residents, staff and visitors. We provide regular training for our staff and have a Infection Control Officer who leads a monthly committee of staff to ensure compliance to our policies |
| Community Health | Yes | We work with Community-based Healthcare teams as and when required as they provide us with support and a genuine desire to assist |
| Clinical Management | Yes | |
| Updated: 25 Mar 2019 | ||
Interests & Activities
|
Cantabria has an extensive repertoire of activities and events, aimed at keeping the body and mind stimulated. Our Activity Coordinator focuses on designing programmes for each individual at all levels of disability, to promote independence and creative expression.
We provide a library service and we also rent DVDs or videos. Entertainers form a regular part of our programme. A piano and pool table are also available in the main lounges. Here are just some of the activities and interests of residents which arise on a regular basis: Billiards, Bingo, Bowls, Board games, Breakfast in bed, Canine friends, Craft, Happy Hour, Indoor Games, Movies, Newspaper reading, Quizzes, parties. One of our points of difference is the fact we have a swimming pool on site, pool therapy is definitely a very popular activity and that could also be your thing! There is also active involvement in community events. Outings are an ongoing part of the activities programme and often include stopping somewhere for coffee. |
| Updated: 25 Mar 2019 |
Additional Information
| Topic | Details | |
|---|---|---|
| Details about Meals | Catering for our residents is an absolute joy. Phillip our Chef takes great pride in delivering well presented, quality meals. Our menus run on a four weekly cycle and have been developed with the assistance of a Dietician | |
| Staffing Qualifications and Details | Super staff, and proudly, a lot of the team have been associated with Cantabria for many years. | |
| Associated Complexes | Cantabria also offers Retirement Village living with a number of options available. Libby Cameron is our Village Manager, she would be delighted to meet with you and would proudly walk you through a site inspection | |
| What's included in your fees and what's not | Most day to day requirements are covered by the cost to stay with us, something's are outside of this, for example, hairdresser, podiatrist and personal toiletries to name a few. | |
| Updated: 25 Mar 2019 | ||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Cook Island Maori | Yes | |
| English | Yes | |
| Fijian | Yes | |
| Fijian Indian | Yes | |
| Filipino | Yes | |
| Maori - Te Reo | Yes | |
| Portugesse | Yes | |
| Rarotongan | Yes | |
| Samoan | Yes | |
| Tagalog | Yes | |
| Updated: 25 Mar 2019 | ||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| (Other comments) | Yes | We are able to accommodate our residents' spiritual needs as requested. A spiritual advisor, chaplaincy and church services are available. |
| Updated: 25 Mar 2019 | ||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.50 km | A bus stops on the half hour and takes you into town |
| Shops | 1.00 km | A lovely shopping centre is just down the road. Footpath friendly, this small area houses a bakery,dairy, hairdresser, liquor outlet and a Chinese takeaway. |
| Mall | 6.00 km | The Central Shopping Mall is well supported with retail outlets, banks and a food court as well as housing The Warehouse |
| Parks | 2.00 km | Linton Rose Garden is a delightfully fragrant spot in Summer and is the venue for many weddings. The Government Gardens situated in the middle of town is a gorgeous spot and well worth a visit |
| Updated: 25 Mar 2019 | ||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| Care Association New Zealand | Yes | |
| CareerForce | Yes | |
| New Zealand Aged Care Association (NZACA) | Yes | |
| Registered Retirement Village? | Yes | |
| Rest Home MOH Audit Report Available. | Yes | |
| Retirement Village Accreditation (Expiry date) | Yes | |
     |
||
| Updated: 25 Mar 2019 | ||
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.
NOTE: The Retirement Villages Act 2003 (The Act) is designed to provide improved protection for people who ‘buy’ into a retirement village. If you intend to ‘purchase’ you must get independent legal advice before signing your occupation right agreement as required under The Act. Some Retirement Village type facilities are not required to register under The Act so different legal requirements apply. Please make sure you investigate fully.
In some villages there may be some Retirement Village units that have multiple uses e.g. a Serviced Apartment may also be used as a Residential Care Suite. The same unit may therefore show in several places on Eldernet. The DHB Shared Services website provides additional information about this service.
