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Bert Sutcliffe

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At a glance
Vacancy
Yes
Levels of Care Offered
Rest Home
Name
Bert Sutcliffe
Category
Care Apartment
Address
2 Rangatira Road
Birkenhead
North Shore 0626
Postal Address
2 Rangatira Road
Birkenhead
Auckland 0626
DHB
Waitemata
Phone
View Phone Number
Fax
View Fax Number
Mobile
View Mobile Number
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Marika Laflamme - 09 482 1777
Owner
Ryman Healthcare Ltd
Sales advisor
Leanne O'Meara - 0274387426
Other services
Media
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Bert's Inning's Summer Newsletter 2019 Bert's Inning's Summer Newsletter 2019 Bert's Inning's Summer Newsletter 2019

Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Visitors with limitations - please call us first
Winner: 2022 Trusted Brand Aged Care & Retirement Villages

At Bert Sutcliffe Retirement Village, we’re dedicated to caring for you now and into your future. One in five Ryman Healthcare residents lives in a serviced apartment – and it’s easy to see why. You have the independence of living in your own home with help as you need it.

As well as independent living and assisted living in serviced apartments, Bert Sutcliffe also provide resthome, hospital and specialist dementia care. This is just one of our points of difference.

When Ryman Healthcare was founded over 35 years ago, our co-founder Kevin Hickman thought about what he’d want for his own mother. He set one simple standard for the care we provide: It’s got to be good enough for Mum.

Today, we not only uphold that same standard, we continue to raise the bar in retirement living and aged care.

Serviced apartments are in the heart of the village, with easy access to everything Bert Sutcliffe has to offer.

Leading innovation is something that Ryman villages are becoming renowned for. Our seasonal Delicious menu is made fresh on site by in-house chefs. As a serviced apartment resident, you will enjoy a home-cooked main meal every day. You can choose from three main courses, including a vegetarian option. We also cater for special dietary requirements.

Ryman offer some of the most resident-friendly and transparent terms in Australasia, with agreements written in plain language so they are easy for everyone to understand.

Our base weekly fee is fixed for the entire time you occupy your serviced apartment, guaranteed.* And our deferred management fee is capped at 20 percent – one of the lowest in the retirement sector.

We’ve developed our own ACC accredited Triple A exercise programme. Catering for all ability levels, this free programme improves strength, balance and mobility. Our Engage activities programme provides events and activities for residents, such as the weekly Happy Hour, arts and crafts, and outings in the village van.

Having daily activities and events to look forward to, combined with a friendly village environment, is what life is all about. It’s those moments of shared joy and laughter. Because At Ryman villages, we create the kind of community that our residents grew up in – connected and caring.

Located on Rangatira Road and close to Verran's Corner, the village has beautiful panoramic views out over Kauri Point and beyond. Features include architecturally designed independent apartments, serviced apartments, and a care centre, that are all set amongst beautifully landscaped gardens.

Serviced apartments have a kitchenette with a fridge-freezer and microwave, a separate bedroom, and a private ensuite. The call bells mean help is always there, as they are monitored 24 hours a day by on-site staff.

The amenities include an all-weather bowling green, heated indoor swimming pool and spa, gym, beauty and hairdressing salon, movie theatre, library, and even a café!

As a Ryman village, we've won the Reader’s Digest Trusted Brand: Aged Care and Retirement Villages award eight times. And we’ve been awarded the gold medal seven times in the Reader’s Digest Quality Service award.

Of all the large providers (with 15 villages or more) in New Zealand, Ryman has the highest number of care centres with 4 years’ certification – the ‘gold standard’ in care – from the Ministry of Health. Bert Sutcliffe is one such village that has achieved this ‘gold standard’ in care.

The Lifestyle at Bert Sutcliffe Retirement Village has so many wonderful aspects. We appreciate that everyone has different needs and expectations, so we encourage you to come and visit.

Compare Ryman terms with other retirement village providers, find out what care options they provide for the future, and join in with the activities or events on offer. That way, you’ll obtain a real appreciation of village lifestyle, and whether you can see yourself living there.
We look forward to introducing you to our wonderful community.

*Some conditions apply
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBUnknown
CertificationUnknown
ORA Applies No
Updated: 14 Mar 2022
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 81
Levels of care offered in Care Apartments Rest Home
Vacancy Yes
Please contact our Village Manager Marika Laflamme 027 4556 436
Impending vacancy No - details corrected
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Yes
Updated: 30 Jun 2022
Testimonials
Testimonials
"The team showed love, care, dignity and respect, not only to Mum, but to every other resident that I saw in their care." - Ryman Resident Family Member
Updated: 6 May 2022
Agent's Details
Agent's Details
Details
Name Leanne O'Meara
Address 2 Rangatira Road
City/Town Birkenhead, Auckland
Phone 09 483 2226
Email View Email Address
Updated: 6 May 2022
Statutory Supervisor's Details
Statutory Supervisor's Details
Details
Name Anchorage Trustee Services
Address 1 Sir William Pickering Drive Burnside P O Box 5 Christchurch 8140
City/Town Christchurch
Phone 033792430
Fax 033797097
Email View Email Address
Updated: 6 May 2022
Solicitor's Details
Solicitor's Details
Details
Name Nick Letham
Address 245 Blenheim Road
City/Town Christchurch
Company Chapman Tripp
Phone 03 353 4130
Fax 03 365 4587
Email View Email Address
Updated: 6 May 2022
Personnel
Personnel
Type Hours Per Week Status Details
Registered Nurse Yes Our registered and enrolled nurses are responsible for the supervision and delivery of high quality nursing care to all care residents. The Clinical Manager and unit coordinators oversee our trained carers and registered nurses in the exceptional delivery of our daily care.
Nurse Practitioner Negotiable We are able to access the expert advice of a nurse practitioner should this be required.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes As much as possible, the same caregivers will care for you each shift so they will get to know you well. Our registered nurses lead a team of trained carers, and they are supported to undertake training in care of the older person.
Physiotherapist Yes There is a physiotherapist who visits our facililty regularly and will review residents as required.
Activities Co-ordinator Yes We have a dedicated Activities Coordinator who works 5 days per week and delivers a wide range of activities for the residents to participate in should they wish.
Hairdresser Yes We have a fully equiped hairdressing salon on site.
Podiatrist Yes Arranged by appointment on a user-pays basis
Dietitian Yes
Other Personnel Yes We welcome visitors should you require the services of specialists. We will assist you in accessing the appropriate people to meet your requirements.
Updated: 6 May 2022
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have oxygen concentrators available on site for the private use of residents if this is their prescribed therapy.
Gastronomy/Nasogastric Management Yes We have registered nurses available 24 hours per day and the expertise available to met all your needs. Please talk directly with the village manager or the clinical manager for more information.
End of Life/Palliative Care Yes
Wound Care Yes Our staff are all skilled in current best practice in wound care and we are always keen to elicit expert advice or review as required.
Diabetic Care Yes Our staff are well trained in diabetic care and we are able to cater for diabetic diets.
Continence Advice Yes Our staff are well trained in continence management and we also have the ability to access specialist review as required.
Stomal Therapy Yes We are happy to access this service via the DHB as required.
Stroke Rehabilitation Yes We have a visiting physiotherapist who will assess each resident and develop an individualised physical programme as appropriate.
Infection Control Yes We have an Infection Prevention Nurse who overviews all our infection prevention processes and all staff are trained in infection prevention techniques.
Clinical Management Yes We have a highly skilled and experienced Clinical Manager. If you have any questions or concerns please contact our Clinical Manager.
Other Specialties Yes Our company has access to highly specialised nursing clinicians as required.
Updated: 6 May 2022
Features
Features
Feature Status Details
Ensuite Yes
Alcohol Permitted Yes Residents are welcome to socialise as and when they please. We hold a popular happy hour each week.
Pets In Residence Yes By negotiation.
Wifi Yes We have free WiFi operating throughout the village centre.
Lounges/seating areas Yes
Cafe Yes We have a village café on site where residents and families can enjoy barista-made coffee and fresh cabinet food daily.
Gay / LGBT IQ Friendly Yes
Outings Yes Regular outings are held and provided by our two vans on site. We encourage residents to maintain contact with individuals and groups throughout the community.
Residents Committee Yes Our village hosts resident meetings every second month. These are an opportunity for residents to meet and express any concerns, and to share happy moments.
Family Committee Yes Relatives meetings are held every 6 months to keep everyone updated on what is happening in the village, and are an opportunity for family members to raise any issues or concerns. Relatives receive a written invitation to their meetings and residents are notified via their activity calendar when the meetings are due to take place.
Updated: 6 May 2022
Facility Features
Facility Features
Feature Status Details
Social/Recreational Programme Yes Ryman Engage – our activities programme – is about embracing opportunities and activities that are thoughtfully planned, and age and ability appropriate. This free programme makes the most of our beautiful amenities. Firm favourites include bowling events and our weekly complimentary Happy Hour.
24 Hour Security Yes A security guard will undertake patrols at various times overnight.
Emergency Call System Yes Call bells mean help is always there, as they are monitored 24 hours a day by on-site staff.
Pets In Residence Yes By negotiation.
Outings Yes Regular outings are held and provided by our two vans on site. We encourage residents to maintain contact with individuals and groups throughout the community.
Transport Available Yes Personalised driving services, where the driver will accompany a resident to an appointment or on an outing, are available from companies such as Driving Miss Daisy. Our village provides an eCab service for residents to use for any personal appointments or outings.
Gay / LGBT QI Friendly Yes
Fitness Complex Yes Our village gym has a number of easy to use machines and exercise equipment.
Swimming Pool Yes Our large indoor swimming pool is a popular attraction for residents and family members alike.
Spa Pool Yes
Craft Room Yes Our craft room and workshop are often in use by residents working on projects big and small.
Library Yes The library is located in the village centre and houses a collection of small and large print books. Residents may borrow these books at any time.
Lounges Yes Our village has a number of spacious, quiet and comfortable seating areas for residents and family members to enjoy.
Gardens Yes Our village grounds are expertly landscaped and gardens are maintained to a high standard. Our gardeners work to a design and planting schedule. This is planned carefully around the seasons and is aimed at ensuring the gardens are colourful and looking their best all year round.
Updated: 6 May 2022
Special Features
Special Features
The complimentary Ryman Engage programme provides residents with a variety of activities that cover all aspects of wellbeing considered important for quality of life. These include physical activity, social engagement, intellectual stimulation, creativity and embracing culture and spirituality.

Triple A is our award-winning exercise class on offer to residents, designed to maintain and improve strength and balance, heart health and fitness and range of movement. We offer classes to suit all activity levels, even seated class for those who are less mobile. Regular exercise benefits everyone, regardless of age, and evidence shows that it is never too late to make real fitness gains.
Updated: 6 May 2022
Interests & Activities
Interests & Activities
Activity programme, Advocate, Art, BBQ, Big print books, Billiards, Bingo, Board games, Bowls, Breakfast in bed, Bridge, Cards, Care and Craft, Chapel, Children, Church, Classical Music, Concerts, Cooking, Craft, Digital camera, Dancing, Electric beds, Entertainers, Email, Entertainment, Exercises, Fax, Flower arranging, Games, Garden, Gardening, Happy Hour, Indoor Games, Internet, Jigsaw, Lectures, Library, Massage, Minibus, Movies, Music, Newspaper reading, Outings, Park, Parties, Pianist, Picnic facilities, Pool, Pool table, Quizzes, Reading, Shopping, Sing-a-longs, Singing, Sky TV, Spa, Swimming, Videos
Updated: 6 May 2022
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Please contact management for details.
Staffing qualifications and details We encourage our team to take up opportunities to study Level 2 to 4 qualifications under the NZQA framework. Scholarships are offered to support further education. Our new Micro-Credential offers specialised education in dementia care.
Details about meals Private dining is available and we have a cafe onsite at the village and a bar. All of our meals are prepared on site by our wonderful Food Services Team, giving our food a lovely home made touch. Our main meal is served at midday with a lighter meal being served in the evening. All our menus are prepared with a dietitians input. While we do have a set menu we do endeavour to meet the preferences of individuals and all different medically required dietary needs can be met. Residents can help themselves to tea and coffee and fruits between meals and all our morning and afternoon teas and supper consist of lovely home baking.
Visitor information Visitors are welcome any time, we simply ask that they are respectful of the privacy of other residents. Current Covid protocols may require specific visitor timings, please speak to village management for further information.
Recreational opportunities Each month residents are provided with a calendar that outlines our regular programmes, along with a variety of fun special events. We welcome input and feedback from residents and families in deciding our calendar of events.
Internet access Free WiFi for residents and guests is available anywhere in the main building and can be used from any wireless-capable device.
Transport Personalised driving services, where the driver will accompany a resident to an appointment or on an outing, are available from companies such as Driving Miss Daisy. Our village provides an eCab service for residents to use for any personal appointments or outings. This service is charged at $30 per hour. Please note, this service is subject to availability.
Associated Complexes We are a part of the Rymans Group of care facilties
Updated: 9 May 2022
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
Chinese Yes
English Yes If English is your second language we will endeavour to take every opportunity to meet your needs. We will access an interpreter should this be required and we are happy to work closely with family members to ensure we understand your needs fully.
Fijian Yes
Fijian Indian Yes
Filipino Yes
French Yes
Korean Yes
Updated: 6 May 2022
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Inter denominational Yes We respect all denominations and hold interdenominational services on a regular basis in our Reflection Room and/or care centre lounges.
Updated: 6 May 2022
Distances
Distances
Location Distance Details
Public Transport 0.00 Km Bus stop at the round about, by Verran's Corner and Birkenhead Transport
Shops 0.00 Km We have a shop on premises in the village which stocks toiletries, magazines, confectionary and other small items. Other shops are available on Verran's Corner, Birkdale Road.
Mall 2.00 Km Highbury Shopping Centre is only 2 km away and Glenfield Mall is less than 5 km away. Both are busy malls with many shops and cafes. You can easily drive or catch the bus.
Parks 0.00 Km Bert Sutcliffe Retirement Village has beautiful panoramic views out over Kauri Point Domaine and has easy access to Kauri Park. Many parks and reserves are also close by.
Library 0.00 Km Bert Sutcliffe Retirement Village has its own library in the village and Birkenhead Library is only 2.5 km away, a 5 minute drive or a 10 minute bus ride.
Updated: 6 May 2022
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Care Association New Zealand Yes
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
Registered Retirement Village? Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Other details Yes We have a comprehensive in-house Quality Programme within this village to ensure the highest level of care and services.
Care Association New Zealand New Zealand Aged Care Association (NZACA) Registered Retirement Village? Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 6 May 2022

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

NOTE: The Retirement Villages Act 2003 (The Act) is designed to provide improved protection for people who ‘buy’ into a retirement village. If you intend to ‘purchase’ you must get independent legal advice before signing your occupation right agreement as required under The Act. Some Retirement Village type facilities are not required to register under The Act so different legal requirements apply. Please make sure you investigate fully.

In some villages there may be some Retirement Village units that have multiple uses e.g. a Serviced Apartment may also be used as a Residential Care Suite. The same unit may therefore show in several places on Eldernet.

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