Rest Home Care
Royal Oak Court Residential Home
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Royal Oak Court is part of a larger organisation called Christain Healthcare Trust. C.H.T. is a non-denominational charitable trust committed to expressing Christian principles by providing compassionate, comprehensive and continuing care for older adults and those with comparable needs.
Healthshare Audited our facility in September 2011 on the direction of the Auckland District Health Board and once again we were given four years certification. We are proud of this achievement as it reflects the commitment of the staff who work at Royal Oak Court and Christain Healthcare Trusts standard of facilities. We work in an enviornment that promotes quality of care to our residents and we are constantly striving to give the best we can. |
| Detail | |
|---|---|
| Address | 23a Mt Smart Rd View Map |
| Suburb | Royal Oak |
| District | Central |
| City/Town | Auckland |
| Postal Address | 23a Mt Smart Road, Royal Oak |
| District Health Board Area | Auckland |
| Phone | (09) 636 6211 |
| Fax | (09) 636 6210 |
| Mobile | 0275 633 834 |
| Manager | Annette Wright (Phone: 09 636 6211) |
| Owner | Christian Healthcare Trust (Phone: 09 522 4585) |
| Website | www.cht.co.nz http://www.cht.co.nz |
| Updated: 11 Apr 2012 | |
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| Additional Room Costs | No |
| Updated: 12 Apr 2012 | |
| Detail | Status |
|---|---|
| Total number of beds at this level of care | 40 |
| Long term vacancy | No |
| Short term vacancy | No |
| Impending vacancy | No |
| Updated: 24 May 2012 | |
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Nurse Practitioner | Negotiable | We are able to utilise the services of ADHB Nurse Specialists | |
| Registered Nurse | Yes | We have six registered nurses many of whom have been with us for a number of years. Sharmila Deveraj is our clinical co-ordinator and does a wonderful job in ensuring our resdients clinical as well as emotional needs are met | |
| Enrolled Nurse | Yes | We have one enrolled nurse who has been with Royal Oak Court since 1995 | |
| Healthcare Assistants/Caregivers | Yes | We have a very stable wonderful group of caregivers who are all required to complete the age care education programme (ACE) | |
| Physiotherapist | Yes | Our physiotherapist comes in once a week for two hours. | |
| Occupational Therapist | Yes | Our occupational therapist comes for a full day once a week to support our Activities Officers. | |
| Own Social Worker | Negotiable | Through ADHB | |
| Diversional Therapist | No | We have our occupational therapist and activities co-ordinator | |
| Activities Co-ordinator | Yes | We have an activities co-ordinator who brings to the position a positive and enthusiastic approach to encourage participation | |
| Hairdresser | Yes | Our hairdresser has also been with us for a number of years (13 years) Kathryn comes to Royal Oak Court on a weely basis on a Tuesday and is very poplular with our residents | |
| Podiatrist | Yes | We use Healthy Steps podiatrists and they come to R.O.C. on a six weekly cycle. | |
| Dietitian | Negotiable | We have access to a dietitian that we use when required. | |
| Accredited Visitors | Negotiable | We have a large number of volunteers that we are fortunate enough to have that visit our facility. These include many different church organisations, singalongs,massages, foot spas and dog visits. All volunteers untake training | |
| Kaumatua | Negotiable | We have access to Kaumatua as and when required. | |
| Chaplain/Spiritual Advisor | Yes | We have a large number of different church groups that visit our facility. Some do one on one with our resdients while some have church services. As our residents are different so to are the services offered. | |
| Other Personnel | Yes | Jim the maintainence man is also a welcome person and Va our cook for the past 5 years is well liked as her food is excellent and she really cares about getting it right. | |
| Updated: 12 Apr 2012 | |||
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Gastronomy/Nasogastric Management | Yes | |
| Oxygen Management | Yes | |
| Surgical Followup | Yes | |
| Wound Care | Yes | |
| Diabetic Care | Yes | |
| Continence Advisor | Yes | |
| Infection Control | Yes | |
| Stomal Therapist | Yes | |
| Palliative Care | Yes | |
| Psychiatric Care | Yes | |
| Tracheotomy Care | Yes | |
| Gerontological Care | Yes | |
| Urology | Yes | |
| Community Health | Yes | |
| Clinical Manager | Yes | |
| Updated: 31 Jan 2012 | ||
| Respite & Carer Support/Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | We occasionally are able to take a respite resident but we do not hold a bed for this purpose. |
| Carer Support or other Short Stay | Yes | We occasionally are able to take a carer support person but agian we do not hold a bed for this purpose. |
| Advance bookings taken | Yes | We do have a waiting list |
| Subsidised service | Yes | We do not differentiate |
| Private paying service | Yes | Again we do not differentiate |
| Updated: 12 Apr 2012 | ||
| Feature | Status | Details |
|---|---|---|
| Under 65 yrs with Disability | Yes | With Taikura Trust and Auckland District Health Board. |
| Day Care | Yes | We generally do day care for residents that will eventually be coming into full time care with us as it can help with the transition from home to resthome. |
| Short Term Care e.g. Carer Support, Respite Care | Yes | We often have a waiting list and are unable to provide short term care. However, please phone and if we can help we will. |
| Carer Support/Respite Care Booking Facility | Yes | If we are able to provide we are happy to do so. Again we do often have a waiting list and are unable to provide this service. |
| Whanau Room | Yes | |
| Rooms (Single) | Yes | |
| Rooms (Suit Couple) | Yes | The rooms are big enough to take a double bed or two single beds and use the other room as a lounge. |
| Ensuite | Yes | Ensuites are shared between two residents. The ensuite is in the middle and has a locking system to ensure privacy. |
| May Bring Own Furniture | Yes | We encourage our residents to create a room that has their individuality stamped on it. We are however mindful of keeping the room clutter free. Items such as personal bed spreads are always welcome. |
| Alcohol Permitted | Yes | Everything in moderation |
| Pets In Residence | Yes | We currently have two cats and a worm farm. |
| Negotiate To Bring Own Pet | Yes | |
| Phone Access In Own Room | Yes | We also have a phone for resdient's use in each suite. |
| Resident can adjust heating in own room | No | We use underfloor heating |
| Maori Kaupapa | Yes | Available to us when required |
| Residents Committee | Yes | We have a resident representative and monthly meetings. Families are encouraged to attend with residents. Minutes of the meetings are available to read in each suite |
| Newsletter | Yes | Available every three months. |
| Policy for management of challenging behaviour | Yes | As per CHTs policy |
| Confused Residents | Yes | We do have some residents with dementia which can lead to some confusion. However all our residents are assessed reguarly and if a different level of care is assessed as being needed this is actioned. |
| Lounges/seating areas | Yes | Each suite has its own lounge. There are four seperate lounges. |
| Outings | Yes | CHT has a 12 seater bus and we are allocated days for trips. Approximately every six working days we have trips leaving from our facility both in the morning and afternoon. |
| Smokers Room | No | Smokers have access to an specific outside area for smoking |
| Smoking Permitted | Yes | Outside in the smokers area. |
| Semi-Secure | No | We do have an alert bracelet system which is connected to our call bell system. If a resident is not safe to go for a walk outside of the facility by themselves we monitor their activity by using the bracelet sysytem. |
| Sprinklers | Yes | This is a purpose built system and has a very safe fire alarm system with sprinkers incorporated into the ceiling. |
| Audit report available | Yes | Audit reports are available online through the Ministry of Health website |
| Updated: 12 Apr 2012 | ||
| Our purpose built facility of six years is all on one level. Each bedroom has a sliding door that allows the resident to walk outside and enjoy the gardens. We are a short walk to Royal Oak Mall. |
| Updated: 18 May 2010 |
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Through our Activity programme we incorporate the following activities: Aromatherapy, Art, Bingo, Board games, Bowls, Cards, Care and Craft, Entertainment, Exercises, Flower arranging, Games, Happy Hour, Indoor Games, Jigsaw, Library, Newspaper reading, Outings, Park, Shopping, Sing-a-longs and Videos.
|
| Updated: 17 May 2010 |
| Topic | Details | |
|---|---|---|
| Details re Meals | We sub-contract our meal preparation to Medirest. All meals are cooked on site and residents have input into the menu. | |
| Staffing Details | We have a Registered Nurse on from 0800 to 2000 each day. It is a 24 hour staffed facility. Many of our staff are long serving. | |
| Associated Complexes | We belong to a larger organisation called Christian Healthcare Trust. Should our residents require private hospital care St Johns Hospital is available close by. | |
| Fees Details/Fees Do Not Include | Fees include pharmac funded medications, Doctor visits authorised by R/N on site, Continence products. Fees do not include hairdresser, podiatrist,aromotherapist, outside recreational activities such as communicare & stroke club. | |
| Updated: 12 Apr 2012 | ||
| Language | Status | Details |
|---|---|---|
| Cantonese | Yes | |
| Chinese | Yes | |
| Croatian | Yes | |
| Dutch | Yes | |
| English | Yes | |
| Fijian | Yes | |
| Fijian Indian | Yes | |
| Interpreter | Yes | |
| Mandarin | Yes | |
| Maori - Te Reo | Yes | |
| Rarotongan | Yes | |
| Samoan | Yes | |
| Tongan | Yes | |
| Updated: 18 May 2010 | ||
| Religious Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Baptist | Yes | |
| Christianity | Yes | |
| Inter denominational | Yes | |
| Roman Catholic | Yes | |
| (Other comments) | Yes | We encourage resdients to particiapte in the many church based activities that are available. However it is not a requirement that you attend or that you are a Christian to enter into our care facility. |
| Updated: 31 Jan 2012 | ||
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.50 km | We are on Mt Smart Road close to the Royal Oak Roundabout. There are buses going to Onehunga or buses going into town. |
| Shops | 0.50 km | Ollies Ice Cream is on the same side of the road |
| Mall | 0.50 km | Royal Oak Mall shopping centre. |
| Parks | 0.50 km | Cornwall Park / One Tree Hill is also within walking distance. |
| Library | 2.00 km | Onehunga or Three Kings Public Library. We have a visiting library service come to the rest home every 3 weeks. |
| Updated: 31 Jan 2012 | ||
| Credential | Status | Details |
|---|---|---|
| Audit Report Available. | Yes | We were audited by MOH in November 2007 and again in September 2011. Both times we aceived four years certification which is a credit to all staff at Royal Oak Court. |
| New Zealand Aged Care Association | Yes | Christian Healthcare Trust is committed to maintaining a high standard and our C.E.O. was until recently a member on the board of the N.Z. Aged Care Assocation |
| ACE ("Aged Care Education" Training programme) | Yes | All of our staff have ACE training as a requirement to work for CHT |
| Telarc Quality Health (Auditing Agency) | Yes | This is the agency that audited Royal Oak Court in November 2007. The audit report is available on line via the Ministry of Health website. Healthshare audited our facility in 2011 giving us four years certification. |
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| Updated: 12 Apr 2012 | ||