Rest Home Care

Avondale Rest Home and Hospital, Auckland - PALM GROVE

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You can be sure of companionship, comfort and security at Avondale Rest Home and Hospital.

Our purpose-built home offers a warm, lively and caring family environment, with the added reassurance of skilled and dedicated staff. We have lovely quiet grounds with tranquil garden areas. Our staff reflect the cultural diversity of our residents with a wide range of languages spoken.

We're right in the heart of Avondale – within walking distance of shops, banks, the town library, post office, RSA, Avondale Markets and bus stops.

Avondale is part of the Bupa group of rest homes, hospitals, retirement villages and personal medical alarms. We are a private company, and because we have no shareholders, we can invest what we earn to make improvements that help us provide better care.

As part of the global Bupa group, we are able to provide superior clinical support, while focusing on helping each of our residents get the most out of each day. Bupa is one of New Zealand’s leading aged care providers.

To find out more, please visit the Bupa link below.
Updated: 10 Oct 2014

Our facility also offers these services:

Contact Details
Detail
NameAvondale Rest Home and Hospital, Auckland
Address92 Rosebank Road   View Map
SuburbAvondale
DistrictWest Central
City/TownAvondale
Postal Address92 Rosebank Road, Avondale
District Health Board AreaAuckland
Phone(09) 828 0109
Fax(09) 828 7462
ManagerFiona Hancock (Phone: (09) 828 0109)
OwnerBupa Care Services (Phone: 0800 60 80 99)
Email View Email Address
Website http://www.bupa.co.nz/aged-care/care-hom...
Updated: 20 Aug 2014

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Avondale Hospital & Rest Home Brochure Avondale Hospital & Rest Home Brochure Avondale Hospital & Rest Home Brochure

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Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Additional Room CostsSome Rooms
Updated: 6 Mar 2013

Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care30
Long term vacancyNo
Short term vacancyNo
We currently have no vacancy. Please ring to clarify/enquire. Inspections are most welcome at any time.
Impending vacancyNo
Updated: 30 Oct 2014

Testimonials
Sometimes words dont illustrate the true meaning of our intentions and I find that this is one of those times. It is very difficult to put into words the gratitude we feel for the care given to Mum during her stay at Avondale Rest Home, by all of the staff. My sister and I would like to say thank you. The care was of an incredibly high standard and I believe that the staff went beyond their call of duty on numerous occasions and this was evident during Mums last days. Would you please pass on our sincere thanks to all staff.

Very complimentary of the activities programme and activities staff. Expressed how lovely the sensory room is and very useable.

Thank you so much for looking after our beloved Mum with such love and kindness in her final years.
Updated: 23 Oct 2014

Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care. Registered nurse on site. An on-call manager is available after-hours and weekends.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist Yes Available by referral.
Occupational Therapist Yes As required.
Own Social Worker Yes As required.
Diversional Therapist Yes As required.
Activities Co-ordinator Yes Our Activities Coordinator is a trained Diversional Therapist and is on site 5 days per week. We also have a activites assistant 3 days per week.Our programme incorporates one-to-one activities, group sessions and day trips.
Hairdresser Yes Our hairdresser visits on a weekly basis and provides a great service at a reasonable price.
Podiatrist Yes Our skilled podiatrist visits monthly or on request.
Dietitian Yes All menus are Dietician approved. Our Dietician is available for general advice and oversees special needs.
Accredited Visitors Yes This can be arranged on an individual basis.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Fortnightly non-denominational church service.
Other Personnel Yes A wide range of entertainers - Allied Health Professional as needed - A GP who visits regularly and is also available on-call.
Updated: 24 Oct 2014

Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Palliative Care Contract Yes Individual palliative care funding may be available.
End of Life/Palliative Care’ Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Gastronomy/Nasogastric Management Yes We have a registered nurse on duty 24 hours a day who can provide this level of care.
Oxygen Management Yes We have a registered nurse on duty 24 hours a day who can provide this level of care.
Surgical Followup Yes We are able to care for people following surgery and provide a range of convalescent care options.
Wound Care Yes We work together with GP's and specialist wound management nurses as required.
Diabetic Care Yes We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.
Continence Advisor Yes We manage residents needs and provide a range of continence products with visits by community nurse specialist on request.
Infection Control Yes We meet all infection control standards.
Stomal Therapist Yes We manage residents needs and provide a range of products with visits by community nurse specialists on request.
Psychiatric Care Yes We will provide referrals to other services as required.
Stroke Rehabilitation Yes We provide support for residents who have had a stroke. This may include physiotherapy and special diet options.
Tracheotomy Care Yes Your special needs can be discussed prior to admission.
Dialysis Yes We are able to provide continuous ambulatory peritoneal dialysis. We also provide support for those requiring haemo dialysis.
Spinal Injuries Yes Your special needs can be discussed prior to admission.
Specialised Dementia Care Yes We have a secure dementia wing onsite (Ladies only).
Gerontological Care Yes Bupa prides itself on providing person-centred care. Your day is planned the way you want it.
Urology Yes We are able to manage all continence needs.
Community Health Yes We link with community health professionals as required.
Clinical Manager Yes Our Manager is a registered nurse.
Other Nursing Specialities Yes Available as required.
Anthroposophical Care Yes We have a strong focus on person-centred care.
Psychologist Yes We make referrals for visits by community specialists as required.
Psychiatrist Yes We make referrals for visits by community specialists as required.
Other Post Graduate Specialities Yes We make referrals for visits as required.
Updated: 14 Jul 2014

Respite & Carer Support/Short Stay
Respite & Carer Support/Short StayStatusDetails
Respite Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Carer Support or other Short Stay Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Advance bookings taken Yes According to bed availability.
Subsidised service Yes Subsidy may be available.
Private paying service Yes We welcome people who are self funded or have insurance cover.
Updated: 14 Jul 2014

Features
FeatureStatusDetails
Under 65 yrs with Disability Yes We discuss your special needs prior to admission.
Day Care Yes It is possible for people to join us during the day and return home at night.
Primary Health Funded Short Term Care Yes You may qualify for Primary Options For Acute Care Funding. Ask your GP for details.
Palliative Care Contract Yes Individual funding may be available. Ask your GP or the hospital for more details.
Other End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Whanau Room Yes We have areas available where residents and their families can spend quiet time together.
Rooms (Single) Yes We have nicely appointed single rooms.
Rooms (Shared) No We have no shared rooms, although we would accommodate a husband and wife, who wished to have the same room - negotiable and subject to availability.
Ensuite Yes All rooms have a private en-suite.
May Bring Own Furniture Yes Residents are welcome to personalise their room. We understand the importance of making it feel like home. rooms.
Alcohol Permitted Yes
Pets In Residence Yes Lucy the cat.
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room Yes You are welcome to have a phone and internet installed at your own cost.
Resident can adjust heating in own room Yes The home is centrally heated with underfloor heating.
Maori Kaupapa Yes We respect all cultures.
Residents Committee Yes We have a care home residents group with regular meetings. Bupa also has a National Residents and Relatives Association.
Family Committee Yes We welcome family input and hold family forums on a regular basis.
Newsletter Yes The care homes newsletter is published on a regular basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Lounges/seating areas Yes Great outdoor area. We have two lounges both of which open on to a lovely private garden. One lounge has a flat screen TV with SKY television.
Outings Yes As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics.
Smoking Permitted Yes Smoking is permitted in the designated area.
Semi-Secure No
Sprinklers Yes Avondale Care Home meets NZ Fire Service requirements.
Audit report available Yes Audit report for the Health and Disability Standards is available on our website. Avondale is proud to achieve 4 years certification.
Updated: 13 Oct 2014

Special Features
Avondale welcomes residents from all cultures We have multi culturaland stable workforce and encourage staff to converse with residents in their native tongue

Avondale Rest Home and Hospital is owned by Bupa Care Services - specialists in aged care.

We provide New Zealanders with:

• Personal Medical Alarms
• Retirement village living
• Rest home care
• Hospital care
• Day care for the elderly
• Special Dementia Care
• Dementia care
• Respite care

The team at Bupa Care Services is passionate about helping older New Zealanders to get the most out of life. Our strong caring ethics, dedication and respect are valued by people at some of the most vulnerable times in their lives – so trust is intrinsic to the way we work.
Updated: 16 Dec 2009

Interests & Activities

A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for people's special interests and hobbies. It is important to us that you live your day your way.



Entertainment - Occasional entertainers visit e.g. pianist, local schoolchildren singing groups, Niuean 60+ Cultural Group PINE MO LUKU.

Exercises - Twice weekly gentle exercise class

Garden - spacious outdoor area with gazebo and planter boxes.

Happy Hour - monthly with golden oldy music background.

If possible we encourage residents to share in activities in other wings.

Updated: 14 Jul 2014

Additional Information
TopicDetails
Details re Meals Our menus are dietitian approved and cater to individual preferences and requirements.
Staffing Details Avondale Care Home meets all recommended staffing levels for residential care.
Associated Complexes We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available.
Fees Details/Fees Do Not Include A government subsidy may be available for part or all of your care.
Updated: 14 Jul 2014

Languages Spoken
LanguageStatusDetails
Cantonese Yes
Chinese Yes
English Yes
Fijian Indian Yes
Filipino Yes
Gujarati Yes
Hindi Yes
Interpreter Yes Available via Citizens Advice Bureau's Language Link
Malay Yes
Mandarin Yes
Niuean Yes
Punjabi Yes
Samoan Yes
Tongan Yes
Updated: 4 Jul 2012

Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes Conducts fortnightly church service for residents who wish to attend
Non denominational Yes Fortnightly church service for residents who wish to attend
Roman Catholic No By arrangement
Updated: 9 Jul 2009

Distances
LocationDistanceDetails
Public Transport 0.20 km Regular bus and train service to city centre and New Lynn Bus Depot
Shops 0.20 km All commodities available including optometrist, ASB, BNZ AND WESTPAC BANKS, Library, Cafes, Travel agent, Dentist, RSA and Bowls clubs, Drycleaning agent, Avondale Community centre & Citizen's Advice Bureau, WINZ office, Hollywood Cinema
Mall 2.00 km LynnMall Shopping Complex
Parks 0.05 km Small reserve opposite
Library 0.20 km Located opposite Avondale Care Home at the Community Centre
Updated: 14 Jul 2014

Credentials & Membership
Credentials & MembershipStatusDetails
Rest Home MOH Audit Report Available. Yes The audit is available on the Bupa website www.bupa.co.nz
National Certificate in Diversional Therapy Yes
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
CareerForce (ex CSSITO (Community Support Services Industry Training Organisation) Yes
Rest Home MOH Audit Report Available. CareerForce (ex CSSITO (Community Support Services Industry Training Organisation)
Updated: 13 Oct 2014


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