Hospital Care: West Harbour Gardens Residential Care

Owing its name to the beautiful grounds and greenery around the home, West Harbour Gardens is the perfect choice for great care and convenience in the Waitakere area.

Situated in a modern and developing suburb, West Harbour Gardens not only provides convenience for visitors in the West Auckland area, but also to visitors from Albany and the wider North Shore via the new and easily accessible motorway connection.

West Harbour Gardens boasts exceptional grounds, in both size and beauty. A central pagoda, three smaller raised gardens, an aviary, as well as internal courtyards creates a peaceful setting while still providing plenty of practical space for daily living.

The building itself is purpose-built as a Residential Care home, with three separate wings stemming from a central communal area. Two of the wings sport their own smaller lounge, retaining an intimate feeling to this moderately sized home. A large atrium for dining, activities, celebrations, and community provides a friendly and convenient space for daily living.

Located near the Western Motorway and within a relatively quiet and modern suburb, West Harbour Gardens really is well situated for families to visit their loved one. A stone throw away from Westgate shopping centre, and within 15 minutes of Albany mall, residents and families have easy access to local amenities and friendly cafes. And with local hospitals nearby, there is peace of mind that emergency assistance is close at hand if needed.

We offer a range of single rooms, with ability to accommodate couples. All rooms have direct access to outdoor courtyard areas, which is a rare feature in residential care home. Additionally, all rooms are positioned for morning or afternoon sun. Combining these features, our rooms offer superb value.

West Harbour Gardens has a strong community involvement, with visits from nearby schools and community groups, and the local RSA just across the road.

Visit us to today to help us find the perfect room for you.
Updated: 6 May 2015

Service/Facility Details
Contract with DHBYes
Additional Room CostsNo
Updated: 6 May 2015

Bed and Vacancy Details
Approximate number of beds at this level of care41
Long term vacancyYes
Short term vacancyYes
Impending vacancyYes
Updated: 22 May 2015

“When I first came I settled in very well and I love living here because this is my home now. I have a very good friend; her name is Florence and she is in the same wing as me. We have lots of good chats and plenty of laughs. The food is very tasty and I always enjoy my apple at night. In the summer BBQs are my favourite, which we have every 2-3 weeks. I enjoy the bus trips and it does not matter where we go; also ‘Happy Hour’, and I love to sing along to the radio. I find the staff very kind and love being with them. I am very appreciative for all that is done for me at West Harbour Gardens" - Gay

“I was reluctant at first to come and live here but I realised I needed help. It was not easy at first, but with the help of the staff they encouraged me to obtain my independence. Life at West Harbour Gardens is very easy-going, to the point where I have become totally independent with my daily living. I am free to come and go as I please, going out with relatives. I also go for walks and draw house plans. I have made many friends at West Harbour Gardens and feel that I now have a whole new life.” Ian, 65 years
Updated: 6 May 2015
TypeHours Per WeekStatusDetails
Registered Nurse Yes 24 hours, 7 days a week
Healthcare Assistants/Caregivers Yes 24 hours, 7 days
Physiotherapist Yes Our Physiotherapist visits weekly. Our Physio Assistant follows the programmes developed 5 days a week.
Occupational Therapist Yes
Diversional Therapist Yes Our Activities Team is led by a talented Coordinator.
Activities Co-ordinator Yes Our Activities Team provide a varied programme to our residents 7 days a week. This programme offers opportunities for our residents in larger groups, small groups or as individuals.
Hairdresser Yes Our Hairdresser is here weekly. Residents can request visits for those special occassions.
Podiatrist Yes Our Podiatrist visits regularly.
Dietitian Yes Oversees menu 6-monthly and is available for consultation as required
Accredited Visitors Yes Volunteers support the activities programme.
Kaumatua Negotiable As required
Chaplain/Spiritual Advisor Yes We have a monthly church service and can arrange spiritual support as required. In addition we have individuals from churches visiting individual residents.
Other Personnel Yes As required
Updated: 22 May 2015
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Gastronomy/Nasogastric Management Yes
Oxygen Management Yes
Surgical Followup Yes
Wound Care Yes
Diabetic Care Yes
Continence Advisor Yes Contracted
Infection Control Yes
Stomal Therapist Yes
Stroke Rehabilitation Yes
Specialised Dementia Care Yes Early stages
Gerontological Care Yes
Urology No All Registered Nurses are competent in this area
Psychologist No Access if required
Updated: 22 May 2015
Respite & Carer Support/Short Stay
Respite & Carer Support/Short StayStatusDetails
Respite Yes Our respite and short stay residents can expect to enjoy the same great service we are known to provide for our long term residents. Come in, put your feet up, and enjoy being part of our family.
Carer Support or other Short Stay Yes
Advance bookings taken Yes Contact us to discuss when you or your family member would like to consider respite. We can help relieve stress at busy times of the year such as Christmas.
Subsidised service Yes
Private paying service Yes
Updated: 6 May 2015
Under 65 yrs with Disability Yes We are contracted to provide support for people aged under 65 years.
Day Care Yes
Primary Health Funded Short Term Care Yes As requested
Other End of Life/Palliative Care Yes Our residents are able to remain in their 'home' to receive end of life care.
Rooms (Single) Yes All our rooms are single with an external door leading out to a courtyard and garden.
Rooms (Suit Couple) Yes We have two rooms that would be very suitable for a couple.
Ensuite No We do not have any ensuites but toilets and bathrooms are located close to resident rooms.
May Bring Own Furniture Yes Our rooms are all furnished. We do encourage families to personalise the rooms with pictures and small items of furniture.
Alcohol Permitted Yes Alcohol is permitted in moderation, and in consultation with the GP.
Pets In Residence Yes We currently have 2 cats.
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes Phone access can be arranged in all rooms. Residents are responsible for arranging their provider of choice.
Resident can adjust heating in own room Yes All rooms have their own heater which can be adjusted.
Maori Kaupapa No As requested.
Residents Committee Yes Resident meetings held monthly. This is an opportunity for residents to share their thoughts and discuss things that concern them.
Family Committee No Families are welcome to join the resident meetings.
Newsletter Yes There is a Family Newsletter published quarterly.
Policy for management of challenging behaviour Yes Our staff work closely with the family and appropriate professionals to manage challenging behaviours.
Confused Residents Yes Staff are well trained and understand dementia and memory loss. They are able to provide appropriate support.
Lounges/seating areas Yes We have a large atrium area and 4 smaller lounges. Residents can choose the area they would like to be.
Outings Yes
Smoking Permitted Yes West Harbour Gardens is a smoke free area but residents and staff are able to smoke in designated areas.
Semi-Secure Yes
Sprinklers Yes
Audit report available Yes Please contact us or view on the Ministry of Health website through the link below.
Updated: 22 May 2015
Interests & Activities

In a home where many residents live, it’s important to us to celebrate your individuality, make you feel valued, and respect your contributions.

Whether you want to read, paint, enjoy the outdoors, or almost any other thing imaginable, our care focusses on creating an environment where you have both the time and support to do what makes you happy. Our activities program is designed to give you a way to be part of the social life in the home, and also to do what you enjoy.

Activities programs are daily events where staff facilitate activities with residents based on their preferences. On admission, our Activities Coordinator will work with care staff to understand your needs, and incorporate your preferences into the overall activity program.

Our unique activities program is run on a daily basis, and planned a week in advance. This means our residents and families can see what activities we are planning, and even make special requests.

Our activities teams regularly organize mobility vans or other transport to take residents out for special events. Some residents have complex levels of care, making it difficult for them to participate in activities. In these cases, we make every effort to move beds and wheelchairs into communal or outdoor areas, and to do what we can.

Please ask your Manager how we can accommodate your preferences in our activities programs.

Updated: 22 May 2015
Additional Information
Details re Meals When we say "home cooked", we mean it! All meals are designed a by professional chefs, and reviewed by a leading dietician.
Staffing Details Our friendly staff are on hand 24/7 to support our residents and provide companionship, respect, fun, and individualised care.
Associated Complexes West Harbour Gardens Residential Care is part of the TerraNova family of homes
Updated: 22 May 2015
Languages Spoken
Deaf Blind Sign Language Yes
English Yes
Fijian Yes
Fijian Indian Yes
Interpreter Yes Available on request
Maori - Te Reo Yes
Samoan Yes
Sign Language Yes
Updated: 6 May 2015
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Non denominational Yes Weekly visits for pastoral care
Updated: 6 May 2015
Public Transport 3.00 km Bus stop
Shops 0.50 km Hobsonville shops
Mall 3.00 km Westgate mall
Updated: 6 May 2015
Credentials & Membership
Credentials & MembershipStatusDetails
Rest Home MOH Audit Report Available. Yes
New Zealand Aged Care Association Yes
Rest Home MOH Audit Report Available. New Zealand Aged Care Association
Updated: 6 May 2015

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What's New

Meet our Podiatrist!

We're profiling people in our healthcare community to break down barriers and make introductions.

Carmen Whittaker
Podiatrist, Waitakere Foot Podiatry

Carmen Whittaker, 42, is a podiatrist living in West Harbour with her son Jackson and partner Paul. She talks to us about her job delivering podiatry services to the community including the elderly residents at West Harbour Gardens Residential Care.

How did you gain an interest in podiatry?
I remember one day when I was sitting at the RSA and I saw this elderly woman walk in. She was wearing the most uncomfortable looking court-type shoes and her feet were overhanging in them. I started thinking to myself, “I wonder who looks after her feet? I wonder if anyone cuts her nails for her and if she has anyone she can rely on for advice on what shoes she should be wearing.”
I guess that is when the seed was planted and my interest in podiatry came to fruition.

So how did you get involved in podiatry?
Well, I had already developed an interest in the care of feet, and so I visited the nearby foot specialists, which was Waitakere Foot Podiatry. The principal podiatrist there Kiseon Hong was very helpful and by the time I left there I was convinced I wanted to become a podiatrist.

I then visited a careers’ adviser at AUT University who was able to direct me into the right direction. She suggested I study one paper in the field of podiatry and I absolutely enjoyed it. I completed my Bachelor of Health Science with my major in Podiatry at AUT University in 2013.

What does your role as a podiatrist involve?
My role as a podiatrist is to help meet the need of older people in residential aged care. I visit residential aged care facilities and diagnose and treat skin and nail disorders of the foot. Our feet carry the weight of our body and can walk over 128,000 kilometres in a lifetime - that’s more than three times around the earth. Painful feet are not a natural part of growing old or something to “put up with”.

I visit residential care facilities and tend to the needs of elderly who suffer from nail conditions, painful skin lesions and other conditions of the feet and lower limbs. I work to diagnose and treat skin and nail disorders of the foot and common podiatric problems including ingrown toenails, corns and calluses, so I can work together with RNs and come up with a treatment plan.

Regular podiatry treatments and general foot care can help keep people on their feet for longer.Our treatment adheres to strict aseptic techniques and all instruments are autoclaved and handled in a clean environment.

What’s the secret to your success?
Before I became a podiatrist, I served 17 years with the New Zealand Defence Force as Air Force and Security Police within New Zealand and abroad. It wasn’t until I took a break in Ireland for about a year when I started thinking about my future because I couldn’t remain in the Defence Force for the rest of my working career. So I began thinking about what potential job prospects I could see myself doing.

It was important for me to work with people, and with a background in the Defence Force, I am highly disciplined, resilient and motivated to strive for success. I believe it is these traits combined with the skills and qualifications I’ve acquired through my life’s journey, which has enabled me to be the best I can be.

I think the secret to my success is definitely knowing what you want in life, going for it, and giving it 100 per cent every step of the way. I put my all into everything I do, and especially in my work. I love working with the elderly residents and it makes me incredibly happy to know I am doing something good for them which provides them comfort and that enhances their quality of life.

Tell us how the staff are responding to your support at West Harbour Gardens
I have been providing podiatry services to residents of West Harbour Gardens for a few months now and it is essential I work closely with both the carers and RNs of West Harbour Gardens.

Podiatrists have an important role in residential aged care and especially for elderly people who have difficulty reaching down to their feet, we, as podiatrists, can assist with complete foot care including cutting nails. It is important to use the correct techniques in clipping toenails, and especially important for those who have diabetes.

While I carry out the services, it is important to have great competent RNs and carers to support me.
I will diagnose and work with the care team to treat but in a way where we both understand the needs of the residents. I don’t like to appear as though I am telling the staff what to do. Essentially, I present the facts and provide expert advice on methods of treatment and enable the team to make informed decisions about the residents’ care plans.