Hospital Care
Radius St Helenas Care Centre - Palliative Care Wing
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Radius St Helenas is an aged care facility offering hospital-level services in central Christchurch. We offer residents continuum of care as they can move from rest home care to hospital level care and finally, receive services in our palliative care unit. As a person's health care needs change, there is no need to move to another facility. Here, each resident can continue to have their friends and familiar staff involved in their life.
Our facility also offers these services: |
| Detail | |
|---|---|
| Address | 392 Barbadoes Street View Map |
| Suburb | City |
| District | City |
| City/Town | Christchurch, 8013 |
| District Health Board Area | Canterbury |
| Phone | (03) 365 6700 |
| Fax | (03) 366 5529 |
| Mobile | 021 533 020 |
| Manager | Annette McGinlay (Phone: 365 6700) |
| Owner | Radius Residential Care Limited (Phone: 365 6700) |
| Website | http://www.radiusresidentialcare.co.nz/ |
| Updated: 10 Apr 2012 | |
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| Additional Room Costs | No |
| Updated: 30 Mar 2012 | |
| Detail | Status |
|---|---|
| Total number of beds at this level of care | 27 |
| Long term vacancy | Yes |
| Short term vacancy | Yes |
| Please contact either Annette (Facility Manager),or Kelly (Administration)if you would like to view our facility. | |
| Impending vacancy | No |
| Updated: 24 May 2012 | |
| Dear Mr Cree,
Recently our mother passed away at one of your facilities, St Helena's, in Christchurch. We feel it is important that we share some of our experiences of that time with you. For some years Mum had suffered from dementia and had been in a secure rest home. As her dementia increased so did her aggression and unrest and eventually she needed a higher level of care. Unfortunately at that time such placements were hard to come by in Christchurch and we had no choice in the facility she was sent to. From the outset we were very unhappy with her care and almost immediately her physical health took a downturn. We sought a new placement for her and were waiting for St Winifred's to open their new wing when she became very unwell. We knew Mum had reached her final days but we still felt that she was not getting the care she deserved and that we wanted for her. We sought help from Natalie Shepherd at St Helena's and she was able to assist us in facilitating an urgent reassessment of Mum and her admission to St Helena's. Mum was in pain and we were very stressed when she was admitted to St Helena's. Within a few short hours her pain and stress had been much relieved. The following day we all enjoyed some quality time with Mum who for a brief time was alert and lucid. During the next few days and nights Mum and indeed our whole family received outstanding care and attention. It was impressive to watch the quite professional, but loving way our mother was cared for at all times. We were greeted with good humour and smiles at any time of the day or night. There was always a ready offer of food or cups of tea or coffee and we were never made to feel we were in the way. Most of all we were able to enjoy the priceless gift of a quiet few days with Mum ad know she was no longer in pain. We are all so grateful for the incomparable care offered to us at this time. In the circumstances Thank You seems so inadequate. In the last few years we have experienced the good, the bad and the ugly of aged care. Natalie and her team at St Helena's offer the exceptional. Please convey our heartfelt gratitude to them. Yours sincerely |
| Updated: 22 Feb 2012 |
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | Our experienced Registered Nurses are on duty 24 hours every day. | |
| Physiotherapist | Yes | Our Physiotherapist, Ron, visits our facility every Thursday afternoon. | |
| Occupational Therapist | No | Referral to Canterbury District Health Board Occupational Therapist can be arranged if required. | |
| Own Social Worker | No | We work closely with Canterbury District Health Board social workers. | |
| Activities Co-ordinator | Yes | Our Activities Co-ordinator, Maxine, works Monday to Friday from 9.30am to 4.00pm. A variety of activities are available, including shopping trips and outings. | |
| Hairdresser | Yes | Our hairdresser, Theresa, visits every Monday morning. | |
| Podiatrist | Yes | Our podiatrist, Erica, visits on a 6 weekly basis. | |
| Dietitian | No | Referral to Canterbury District Health Board Dietician can be arranged if required. | |
| Kaumatua | Yes | We have Kaumatua available as required for residents who would like to use their services. | |
| Chaplain/Spiritual Advisor | Yes | We have communion available to residents and will contact any church or minister that you require. | |
| Other Personnel | Yes | We have excellent GPs available to us, though you are most welcome to keep your own GP if this is agreeable to all parties. | |
| Updated: 25 Sep 2011 | |||
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Gastronomy/Nasogastric Management | Yes | |
| Oxygen Management | Yes | Our Registered Nursing staff are experienced with oxygen management such as oxygen concentrators and nebulisers. |
| Surgical Followup | Yes | Our Registered Nursing staff are experienced with surgical follow-up requirements such as wound care. |
| Wound Care | Yes | Our Registered Nursing staff are very expeienced with wound care. If we require additional input, a referral to the Wound Care team at Nurse Maude will be made to ensure the highest level of care is provided. |
| Diabetic Care | Yes | Our Registered Nursing staff are very experienced with care of residents who suffer from diabetes. |
| Continence Advisor | Yes | Our Registered Nursing staff are all very experienced at working with residents who suffer incontinence. |
| Infection Control | Yes | Our Registered Nursing staff are all highly experienced in infection control issues. |
| Stomal Therapist | No | If a resident has a stoma and assistance is required to provide optimal care, we will make a referral to the Stomal Therapists at Nurse Maude. |
| Specialist Palliative Care | Yes | We are the only private facility in Christchurch to provide specialist palliative care. We have a homely 6 bed specialised palliative care unit for end of life residents, which is separate from the rest of the facility. |
| Palliative Care | Yes | Our distinct specialised palliative care unit provides end-of-life care for those needing this service. This service is for those of any age. |
| Psychiatric Care | No | If this service is required, we will make a referral to the psychiatric team at Princess Margaret Hospital. |
| Stroke Rehabilitation | No | Though we do not specialise in stroke rehabilitation, our physiotherapist can work with residents to assist them to regain strength and increase mobility. |
| Gerontological Care | Yes | We provide high quality gerontological care to all of our rest home and hospital level residents. |
| Clinical Manager | Yes | Our Clinical Manager, Maxine, is a very experienced Registered Nurse who has many years nursing experience under her belt. She is an excellent resource for our Registered Nurses and an excellent advocate for our residents. |
| Updated: 28 Jul 2010 | ||
| Feature | Status | Details |
|---|---|---|
| Under 65 yrs with Disability | Yes | We have residents at our facility who are under 65 years of age but require care due to a disability. |
| Day Care | Yes | We are more than happy to accommodate day care residents while family members enjoy a much needed break or are at work. |
| Short Term Care e.g. Carer Support, Respite Care | Yes | We often care for residents who stay with us for a week or two while their partner or family take a break. We can book weeks in advance or the day before, we will cater to your requirements to the best of our ability. |
| Carer Support/Respite Care Booking Facility | Yes | |
| Palliative Care Contract | Yes | We are the only private facility in Christchurch who specialise in palliative care. Although we are not a hospice we have a distinct 6 bed palliative care / end of life unit (hospital level). |
| Whanau Room | Yes | We have a lounge room at the end of our palliative wing dedicated to family members. There is a sofa bed if you wish to stay the night and a kitchenette for making cuppas. |
| Rooms (Single) | Yes | All our rooms are single, private and fully ensuited. |
| Ensuite | Yes | All of are rooms are fully ensuited with thier own shower, toilet and handbasin. |
| May Bring Own Furniture | Yes | We encourage our residents to personalise their rooms with their own items. |
| Alcohol Permitted | Yes | |
| Pets In Residence | Yes | We have 2 cats by the names of Ink and Polly. Ink is jet black (as you would have guessed) and Polly is a tabby. They are very good friends and enjoy snoozing in the palliative lounge or wherever the sun is! |
| Negotiate To Bring Own Pet | Yes | Negotiate prior to admission (but I love animals). |
| Phone Access In Own Room | Yes | At own expense. |
| Resident can adjust heating in own room | Yes | Each room has it's own wall heater which can be adjusted to your own comfort. |
| Residents Committee | No | We do not have a residents committee, but every 3 months we have a residents meeting to discuss any concerns you may have or changes you'd like to see implemented. |
| Newsletter | Yes | |
| Policy for management of challenging behaviour | Yes | |
| Lounges/seating areas | Yes | We have a lounge dedicated to our palliative care unit, another lounge in our general hospital wing and a conservatory off this area. |
| Outings | Yes | Facility has its own van. Our Activities Co-ordinator organises regular outings for residents. |
| Smoking Permitted | Yes | |
| Sprinklers | Yes | |
| Updated: 9 Nov 2011 | ||
| Radius St Helenas Care Centre is in the unique position of being within the '4 avenues' which enables residents to fully enjoy all that the inner city has to offer - shopping, theatre, river walks, art gallery and so much more.
Within our one facility are provided rest home, hospital and specialised palliative services. |
| Updated: 19 Jul 2009 |
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- Visits to Age Concern, RSA, Blind Foundation, Stroke Club.
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| Updated: 19 Jul 2009 |
| Topic | Details | |
|---|---|---|
| Details re Meals | Meals are an important part of life at Radius St Helenas. Are meals are provided by Nurse Maude. Our kitchen staff take pride in presenting tasty and attractive meals to our residents. All special therapeutic and cultural dietary needs are acknowledged and honoured. Morning and afternoon tea times are served daily. A four-week seasonal menu cycle is prepared by a dietitian. | |
| Staffing Details | The staff at Radius St. Helenas are caring and gentle people; All are trained in providing services to the elderly. There Registered Nurses on duty 24 hours per day. Our facility manager and the our clinical manager are both registered nurses. Our staff brings many years of health care experience to the rest home. The majority of our caregiving staff have completed the Aged Care Education Programme and a number of staff are working towards the National Certificate in Support of the Elder Person. Our other employees, housekeepers, laundry, activies and kitchen staff, all receive regular education and training so that they can provide the best services possible. | |
| Associated Complexes | Radius St. Helenas is owned and operated by the Radius Residential Group, the third largest provider of residential services to the elderly in New Zealand. Being a part of this larger group provides St Helenas's with access to valuable resources of expertise in both the provision of health-related services as well as sound business management. | |
| Fees Details/Fees Do Not Include | Please see the manager. | |
| Updated: 19 Jul 2009 | ||
| Language | Status | Details |
|---|---|---|
| Chinese | Yes | Staff |
| Croatian | Yes | Staff |
| Dutch | Yes | Resident |
| English | Yes | |
| Samoan | Yes | Staff |
| Serbo-Croat | Yes | Staff |
| Updated: 16 Apr 2010 | ||
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.25 km | Frequent bus services to city and Palms Mall |
| Shops | 0.10 km | Near to all the downtown shops |
| Mall | 3.50 km | Eastgate, Palms and South City |
| Parks | 0.05 km | Avon River Walk. Hagley Park and Botanical Gardens 5 mins by car. |
| Library | 1.50 km | Central City Library. Eastgate & Palms Library Service to St Helena |
| Updated: 14 Dec 2008 | ||
| Credential | Status | Details |
|---|---|---|
| New Zealand Aged Care Association | Yes | |
| ACE ("Aged Care Education" Training programme) | Yes | |
| National Certificate in Support of the Older Person (not available after Dec 2010) | Yes | |
| CareerForce (ex CSSITO (Community Support Services Industry Training Organisation) | Yes | |
| Telarc Quality Health (Auditing Agency) | Yes | |
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| Updated: 14 Dec 2008 | ||