Hospital Care

Metlifecare Highlands

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Hospital bed increased to 36

Our facility also offers these services:

Contact Details
Detail
Address49 Aberfeldy Ave   View Map
SuburbHighland Park
City/TownAuckland
Postal AddressP O Box 82270 Highland Park
District Health Board AreaCounties Manukau
Phone(09) 533 0600
Fax09 5330700
Mobile
ManagerAlan Pepper (Phone: (09) 533 0600)
OwnerMetlifecare Limited (Phone: (09) 539 8000)
Email
Website www.metlifecare.co.nz www.metlifecare.co.nz
Updated: 20 Apr 2012

Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Additional Room CostsUnknown
Updated: 23 Feb 2012

Vacancy Details
DetailStatus
Total number of beds at this level of care36
Long term vacancyNo
Short term vacancyNo
Our combined hospital / rest home are located on the first floor of our main buliding and form part of our retirement village complex which comprises 70 serviced apartments and 125 independent units on a twelve acre site in the Eastern suburbs of Auckland. Enquiries welcome
Impending vacancyYes
Updated: 24 May 2012

Personnel
TypeHours Per WeekStatusDetails
Activities Co-ordinator Yes Frances and Sandy have stimulating activities for residents, some regular features and some special events each month.
Hairdresser Yes Deborah and Sue are on site 3 days per week to take care of all hairdressing needs.
Podiatrist Yes Holds a clinic every second week.
Chaplain/Spiritual Advisor Yes Gerald Sizoo has been part of the Metlifecare Highlands family for almost 14 years.
Updated: 3 Jan 2012

Features
FeatureStatusDetails
Day Care Yes We offer day care facilities to our Residents in the Serviced Apartments and Independant living villas, to join in with the Residents living in the Care Facility.
Short Term Care e.g. Carer Support, Respite Care Yes if and when a bed is available that is not required urgently by a long term resident. Does not happen often
Palliative Care Contract No we do not have a contract, however can provide palliative care.
Whanau Room No We do have a sun lounge that is not utilised by the current resident group and we use that for families meetings and rest areas.
Rooms (Single) Yes All 41 bedrooms are single occupancy
Rooms (Shared) No No shared rooms
Ensuite Yes 16 bedrooms have en-suite facilities with toilet and handbasin. 1 bedroom has a full en-suite with shower, toilet and handbasin.
May Bring Own Furniture Yes We encourage residents to bring their own furniture to personalise their rooms. Staff must have sufficient access to the room to provide care and in case of an emergency, we must be able to enter the room with emergency equipment.
Alcohol Permitted Yes We encourage residents to continue living 'as normal a life as possible', this includes having their favourite tiple in the evenings. As long as the consumptin of alcohol does not impede on other residents and is of a reasonable limit.
Phone Access In Own Room Yes We have a connection fee and a set amount charged per month for local calls. Bring your own phone.
Resident can adjust heating in own room Yes Most rooms have oil heaters in the rooms, residents are encouraged to bring their own heaters with them, as long as they are safe to use.
Newsletter Yes monthly Village newsletter x 2- one done by the Vilage residents and one done by the staff.
Policy for management of challenging behaviour Yes We do sometimes have residents with challenging behaviours. If the challenging behaviour begins to have an impact on the majority of residents living in the facility then we work with the families to consider alternative options.
Confused Residents Yes We do sometimes have confused residents & we manage them as best we can in their own environments. If the confusion begins to have an impact on the majority of residents living in the facility, we work with the families to consider alternative options.
Lounges/seating areas Yes We have 2 lounges. One large open plan lounge broken up into many seating areas, to encourage interaction in small group and a smaller activities lounge. We also have a sun lounge off the main lounge.
Outings Yes We try to have an outing every week, the groups are small and not everyone gets to go out every week, however we try to encourge all residents to have at least 1 outing a month in the bus. We do many walks in the gardens durnig fine weather.
Sprinklers Yes All rooms and corridors have sprinkers
Audit report available Yes Please ask the Nurse Manager to view the report.
Updated: 14 Jan 2010

Languages Spoken
LanguageStatusDetails
Afrikaans Yes
Arabic Yes
Cantonese Yes
English Yes
Fijian Yes
Hindi Yes
Samoan Yes
Tongan Yes
Urdu Yes
Updated: 6 May 2009


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