Dementia Care (Secure environment)
Howick Manor Rest Home
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| Detail | |
|---|---|
| Address | 7-9 Voltaire Court View Map |
| Suburb | Howick |
| District | East |
| City/Town | Howick, Auckland |
| Postal Address | 7 Voltaire Court, Howick, Auckland |
| District Health Board Area | Counties Manukau |
| Phone | (09) 535 5863 |
| Fax | (09)533 3678 |
| Mobile | |
| Manager | April Goulding (Phone: 09-5355863) |
| Updated: 5 Mar 2012 | |
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| Additional Room Costs | Unknown |
| Updated: 23 Feb 2012 | |
| Detail | Status |
|---|---|
| Total number of beds at this level of care | 24 |
| Long term vacancy | Yes |
| Short term vacancy | Yes |
| Impending vacancy | No |
| Updated: 22 May 2012 | |
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | ||
| Healthcare Assistants/Caregivers | Yes | ||
| Physiotherapist | Negotiable | Available from local private hospitals as required. | |
| Diversional Therapist | Yes | Our co-ordinator is onsite Monday to Friday from 8.30am to 12.30pm. She has completed the standard and dementia modules of the ACE programme and is undergoing further training. | |
| Activities Co-ordinator | Yes | (see Diversional Therapist) | |
| Hairdresser | Yes | We use a mobile hairdressing service. The hairdresser comes weekly and as required for special occasions. It is important that clients age with dignity. Personal appearance is also part of our clients sexual expression. | |
| Podiatrist | Yes | Six weekly | |
| Dietitian | Yes | Consulted on change of menu. This means that we would contact the Dietitian about three times a year. | |
| Kaumatua | Yes | ||
| Chaplain/Spiritual Advisor | Yes | Regular attendance by clergy and as required | |
| Other Personnel | Yes | Managers, Duty Manager, Senior Supervisor, Administrator | |
| Updated: 27 Sep 2011 | |||
| Feature | Status | Details |
|---|---|---|
| Day Care | Yes | We can provide daycare or part-day care if needed. |
| Short Term Care e.g. Carer Support, Respite Care | Yes | We have an occasional respite care bed. This service has high usage so must be booked in advance. |
| Whanau Room | No | For those who wish to stay over we place a lazyboy in the client's room or they could have the use of one of the lounges. We provide meals and tea and coffee is available. |
| Rooms (Single) | Yes | |
| Rooms (Shared) | Yes | Shared rooms are suitable for couples or those who have more severe dementia (they usually sleep better with company). Again this service is under demand to please advise us of your need as soon as possible. |
| Rooms (Suit Couple) | Yes | |
| Ensuite | No | Each room has a vanity unit. Our clients require assistance to be toileted. This is safer for the client and other residents. |
| May Bring Own Furniture | Yes | We will accommodate whatever our client requires. Our own furniture will be put into storage if you prefer to use your own. |
| Alcohol Permitted | Yes | Alcohol can not be kept in the client's own room unless under lock and key. We have a daily happy hour when sherry and fruit juice is served. |
| Pets In Residence | Yes | Our cat is a little shy and 'picks and chooses' who she goes to, so she generally knows those who are cat lovers. |
| Negotiate To Bring Own Pet | Yes | The client needs to be responsible for food and veterinary fees. Family needs to transport the pet to the vet if required. |
| Phone Access In Own Room | Yes | Some rooms have phone access. If family or resident wish to have a phone line connected they may do so at their own expense. Two phones are available for residents use. |
| Resident can adjust heating in own room | Yes | All rooms have their own wall heaters and can be adjusted by the resident. |
| Family Committee | No | However we ring the family whenever there is any change for the client. Families are kept very updated and may meet with the manger or doctor as required. |
| Policy for management of challenging behaviour | Yes | We put an observation chart into place for these residents and diversional and de-escalation strategies implemented to manage this. Other services are bought in as required. Strong liason with family and all relevant health professionals. |
| Confused Residents | Yes | |
| Lounges/seating areas | Yes | There are two lounges. The main lounge is near the kitchen and it is here that activities occur. The quiet lounge is at the other end of the house and is more of a reading room. Three outside areas. |
| Outings | Yes | Every second Wednesday a picnic lunch is packed and we go out for an outing. |
| Smoking Permitted | Yes | Outside only |
| Semi-Secure | Yes | We are FULLY secure. |
| Sprinklers | Yes | |
| Updated: 8 Dec 2008 | ||
| Howick Manor is a nice Tudor style building set in a quiet residential street. The gardens and building are well maintained.
Quality care has been driven from the top. We were therefore the first health facility to achieve certification under the Health & Safety Act. We achieved this on the day legislation was passed. We encourage complaints. Your relative will never be disadvantaged by a complaint being made. Complaints draw our attention to the things we are not doing well and give us the opportunity to improve our service. By improving the service our business will grow. We therefore think of complaints in a very positive light and thank people for bringing them to our attention. |
| Updated: 8 Dec 2008 |
|
Our activity programme is managed by our Diversional Therapist. She attends all meetings for Diversional Therapy in Auckland.
|
| Updated: 8 Dec 2008 |
| Topic | Details | |
|---|---|---|
| Details re Meals | We have home cooked meals by an excellent cook. We can say this because we send out four questionnaires a year and we always get 'ten out of ten'. If residents want a change of menu they only need to ask the Manager and cook and the request will be implemented. We also have a good track record of managing brittle diabetics. The dietitians recommendations are always implemented immediately. We monitor waste from the table after clients have been offered 'seconds'. Clients can therefore always have as much as they like. They will also have access to food at any other time. | |
| Staffing Details | We pride ourselves in our staff. They are motivated and interested in 'upskilling' and we ensure that each staff member undertakes the ACE training programme. Our Registered Nurses are accredited Assessors for Health Ed Trust NZ Inc. Staff are respectful and friendly. They are also very generous with their time which they often give freely to the service. We NEVER take this for-granted. A focus of care is to maintain the resident's dignity at all times. | |
| Fees Details/Fees Do Not Include | Please see the manager for full details. | |
| Updated: 24 Apr 2012 | ||
| Language | Status | Details |
|---|---|---|
| Cantonese | Yes | |
| English | Yes | |
| Hindi | Yes | |
| Mandarin | Yes | |
| Samoan | Yes | |
| Tongan | Yes | |
| Updated: 24 Apr 2012 | ||
| Religious Affiliations | Status | Details |
|---|---|---|
| Inter denominational | Yes | |
| Non denominational | Yes | Clergy or spiritual advisors will be contacted as required. |
| Roman Catholic | Yes | The priest visits weekly to take communion. |
| Updated: 8 Dec 2008 | ||
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.30 km | Lexington Street |
| Shops | 0.50 km | Dairy, bakery, wine outlet and hairdresser opposite Lansdown Hospital |
| Mall | 1.00 km | We are located conveniently between Highland Park shopping centre, Botany Downs and Howick. |
| Parks | 0.20 km | Open park suitable for wheelchairs at the end of the street and childrens' park about 1 km distance. |
| Library | 1.00 km | Highland Park and Pakuranga |
| Updated: 8 Dec 2008 | ||
| Credential | Status | Details |
|---|---|---|
| New Zealand Aged Care Association | Yes | |
| ACE ("Aged Care Education" Training programme) | Yes | Registered Nurse is accredited Assessor |
| National Certificate in Support of the Older Person (not available after Dec 2010) | Yes | All caregiver are expected to work towards this qualification. |
| CareerForce (ex CSSITO (Community Support Services Industry Training Organisation) | Yes | |
| The DAA Group Limited (Auditing Agency) | Yes | |
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| Updated: 24 Apr 2012 | ||