Why should I worry about my teeth?
As you age , it becomes even more important to take good care of y our teeth. T aking care of your teeth and gums isn’t just about avoiding tooth loss - it's also a key part of maintaining good overall health. R esearch has suggested that the different parts...
What can I do to protect myself from being scammed?
Common sense and a healthy dose of scepticism can keep you safe from those who want to rip you off. If an offer seems too good to be true, it probably is. Being fearful of others can lead older people to isolate in their homes. Fear of being scammed can...
How can I supplement my respite subsidy allocation?
Many people find that taking regular breaks helps them sustain their caring role at home for much longer than they otherwise could. But making respite care work—especially if you've used up your allocated subsidy—can sometimes take a bit of creativity and planning. Here are some practical ways to supplement your...
What is elder abuse?
What is elder abuse? I'm worried about what's going on at my friend's place. What can be done? We know it’s hard to ask for help, regardless of whether you’re the person being treated in this way, the person behaving in this way or someone who is concerned about a...
Can I review my premium accommodation charges.
If you cannot (or no longer wish to) pay the premium accommodation charges, you can review your premium tenancy 18 months after admission and every six months thereafter; the provider then has six months to move you to a standard room, giving three days’ notice, or cease charging premium room...
Where can I get some help with maintenance of my property?
Some Age Concerns have lists of trusted local home maintenance and tradespeople, so enquire there. Sometimes a recommendation from a friend is a perfect solution, especially for the smaller, less costly jobs. Websites such as New Zealand based Builderscrack and others that are overseas based, offer a matching service where...
How does the New Zealand health system work?
In recent years, significant changes were made to the way health services are delivered throughout New Zealand. Previously 20 regional District Health Boards (DHBs) provide or organise health services across the country. As of mid-2022: Health New Zealand | Te Whatu Ora manages all health services, including hospital and specialist...
I'm leaving hospital after surgery. What help can I get?
There are several factors to consider, firstly whether your surgery was part of an ACC claim or whether it was due to other causes. The type of support you get may vary if your surgery is accident or ACC related. Generally, when someone has had surgery the type of support...
I can't be bothered being social these days. Is it worth it?
Socialising improves our mood, our mental health, and indirectly our physical health. On those counts alone it’s worth it. Perhaps you’ve lost a partner, or friend who used to accompany you or who you used to meet up with. Just getting out gives you yet unknown opportunities that you wouldn’t...
How often should I have a health check?
Opinions vary as to how often you should have these but once a year is a common standard for older people. Those who keep well are obviously not going to need to see their health advisor as often as someone who has more complex health needs, so the first step...
How to become more involved in your healthcare.
There are very good reasons for being involved in your healthcare journey. You are more likely to comply with a health plan or regime and ultimately be more satisfied with decisions that are made. Good preparation, active discussion, shared decision making, and taking responsibility for keeping abreast of your health...
How do I make a complaint about a serious incident?
All consumers receiving a health and/or disability service in New Zealand are protected by The Code of Health and Disability Services Consumers’ Rights. You can read a summary of the code here. If you have concerns about how a rest home, hospital or health or disability service is run or...
The benefits of using the patient portal
A patient portal allows you to see your own health information. It is accessed via a secure website. While not yet available at all practices you can enquire about it. You can generally join up via your health care providers website or enquire about it when you next visit. It...
How to make a complaint about a service you're getting
If you have concerns about how a health or disability service is run or the services you are getting, you can make a complaint. Complaints are an important way for a service to improve and you should never feel bad about making one. Different services have different processes you must...
How do I make a complaint about aged residential care?
If you have concerns about how a rest home or other aged residential care facility is run, or are unhappy with the services you are receiving, you have the right to complain. The process to make a complaint is as follows: Discuss your concerns with the manager Talk to the...
What is the Aged Care Association?
ACA is the abbreviation for the Aged Care Association New Zealand. This organisation (previously colloquially referred to as NZACA) is the professional body that represents nearly all providers of Aged Residential Care in New Zealand (that is, rest homes, dementia care home, and aged care hospitals). These providers pay a...
What is Care Association New Zealand (CANZ)?
CANZ is the abbreviation for the Care Association New Zealand. CANZ is the smaller of the two professional agencies which represent providers of Aged Residential Care in New Zealand (that is, rest homes, dementia care home, and aged care hospitals). These providers pay a membership fee to belong to the...
How can I stay driving as I get older?
Helpful and comprehensive information may be found on the Land Transport web site. To access the section for Seniors click HERE
The rules around mobility scooters.
If you have limited mobility, mobility scooters can be great to way to maintain your independence and lifestyle. It is however necessary to have comparable skills and be just as safety conscious as you would in any other vehicle. The Land Transport (Road User) Rule 2004 states that a: mobility...
Standard rooms. Can the price differ from place to place?
If the care homes are in the same defined geographical region then the quick answer is 'no'. The maximum you have to pay for your contracted care, basic accommodation, meals, laundry etc. is known as the Maximum Contribution. These payment rates, which vary according to where you live (the regions...
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