Eastcliffe
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At a glance
- Vacancy
- Yes
- Name
- Eastcliffe
- Category
- Rest Home
- Address
- Eastcliffe
217 Kupe Street
Orakei
Auckland 1071 - Postal Address
- Same as above
- Region
- Auckland
- Phone
- View Phone Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Merrin Gemmell - 09 5219015
- Owner
- Ngāti Whātua Ōrākei
- Clinical Lead
- Vinita Devi - 0211939127
- Village Manager
- Merrin Gemmell - 09 5219015
- Enquiries for Village & Care
- reception@eastcliffe.co.nz - 09 5219015
Other services
Photos
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Map
Comfort, connection, and care—your transition to residential living starts with trust. Nestled in central Ōrākei, Eastcliffe offers boutique hospital and rest home care with excellent staff ratios, experienced team members, and a calm, inclusive atmosphere where whānau are genuinely part of the journey.
We know moving to residential care is a big step, so we create a welcoming space where you feel valued, involved, and at home. Each resident enjoys a spacious private room with an en-suite bathroom, upgraded interiors, and room to personalise with the things that matter most.
Eastcliffe is conveniently located near Parnell, Remuera, St Heliers, Kohimarama, Mission Bay, and the CBD—helping residents stay in their trusted neighbourhoods and making it easier for families to stay close and connected.
Life here is rich with social engagement, thoughtfully woven into daily routines. Our team leads a lively programme that includes bus outings, movies, celebrations, physiotherapy, and music and pet therapy—plus quiet moments and spontaneous connections that make each day meaningful. Engagement is always shaped by residents’ preferences and supported by a familiar rhythm.
Our café isn’t just a place to grab a drink—it’s a warm, welcoming space where residents and whānau can relax together, catch up, and enjoy a proper coffee or something to eat. Whānau are welcome to join in for meals, activities, and celebrations.
Food at Eastcliffe is prepared daily by our in-house chefs using high-quality, seasonal ingredients. We cater to a wide range of dietary needs, including softer meals for residents with difficulty eating, and we work hard to make every plate nourishing and enjoyable.
Should your needs change, our onsite hospital provides complex and palliative care in a private, supportive setting—delivered with continuity, clinical expertise, and compassion.
All rooms are premium (18sqm, en-suite), and guided by DHB rates. A NASC (Needs Assessment and Service Coordination) is required to access residential care, and you may be eligible for a subsidy—please speak with Work and Income (WINZ) for support.
At Eastcliffe, every resident is known, supported, and welcomed—not just cared for, but treated with genuine dignity and warmth.
We know moving to residential care is a big step, so we create a welcoming space where you feel valued, involved, and at home. Each resident enjoys a spacious private room with an en-suite bathroom, upgraded interiors, and room to personalise with the things that matter most.
Eastcliffe is conveniently located near Parnell, Remuera, St Heliers, Kohimarama, Mission Bay, and the CBD—helping residents stay in their trusted neighbourhoods and making it easier for families to stay close and connected.
Life here is rich with social engagement, thoughtfully woven into daily routines. Our team leads a lively programme that includes bus outings, movies, celebrations, physiotherapy, and music and pet therapy—plus quiet moments and spontaneous connections that make each day meaningful. Engagement is always shaped by residents’ preferences and supported by a familiar rhythm.
Our café isn’t just a place to grab a drink—it’s a warm, welcoming space where residents and whānau can relax together, catch up, and enjoy a proper coffee or something to eat. Whānau are welcome to join in for meals, activities, and celebrations.
Food at Eastcliffe is prepared daily by our in-house chefs using high-quality, seasonal ingredients. We cater to a wide range of dietary needs, including softer meals for residents with difficulty eating, and we work hard to make every plate nourishing and enjoyable.
Should your needs change, our onsite hospital provides complex and palliative care in a private, supportive setting—delivered with continuity, clinical expertise, and compassion.
All rooms are premium (18sqm, en-suite), and guided by DHB rates. A NASC (Needs Assessment and Service Coordination) is required to access residential care, and you may be eligible for a subsidy—please speak with Work and Income (WINZ) for support.
At Eastcliffe, every resident is known, supported, and welcomed—not just cared for, but treated with genuine dignity and warmth.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
|
Updated: 17 Jun 2020 |
|
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 8 |
| Vacancy | Yes |
| Premium Room with Private Ensuite Respite stays of 7 days or more are warmly welcomed. Please contact us to discuss availability and arrangements. | |
| Impending vacancy | Yes - Premium Room with ensuite |
| Short stay considered | Yes |
| Premium Accommodation Charges | Yes from $45.00/day up to $115.00/day as at 07 Aug 2025 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
|
Updated: 14 Aug 2025 |
|
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | 24/7 | Yes | We have Registered Nurses on site 24 hours a day, seven days a week—providing consistent clinical expertise and compassionate care. As part of our wider clinical team, they ensure residents receive timely attention, professional oversight, and ongoing support for their health and wellbeing. This continuous presence offers reassurance, safety, and a strong foundation for responsive, person-centred care. |
| Nurse Practitioner | Yes | We’re proud to partner with Third Age Health to provide consistent, high-quality medical care for our residents. Through this arrangement, a dedicated General Practitioner visits regularly and is available for clinical support, ensuring continuity of care and timely medical attention. Third Age Health specialises in aged residential care, meaning their team understands the unique needs of older adults and works closely with our staff to support wellbeing, transitions, and responsive treatment. | |
| Healthcare Assistants/Caregivers | 24/7 | Yes | Our caregiver team is supported to ensure they have the time and space to provide meaningful care and connection. We prioritise staffing, rostering, and workload planning so caregivers can be present—not just task-focused—with each resident. Alongside this, our team is actively engaged in ongoing training and professional development, deepening their skills, confidence, and understanding of person-centred care. |
| Physiotherapist | 16 | Yes | Our contracted physiotherapist plays an integral role in supporting residents’ physical wellbeing. On site two days a week, they deliver individualised exercise programmes and therapeutic care tailored to each resident’s needs, goals, and mobility. Their work promotes strength, comfort, and confidence—helping residents maintain independence and enjoy a more active daily life. |
| Occupational Therapist | Negotiable | ||
| Social Worker (on site) | 2 | Yes | We’re fortunate to have a minister available to speak with residents and their families, offering pastoral care and emotional support. While we don’t currently have a social worker on staff, our wider team is committed to supporting wellbeing, transitions, and open communication. We’re always happy to discuss any needs and work together to ensure residents and whānau feel heard and supported. |
| Diversional Therapist | 40 | Yes | Our skilled Diversional Therapist curates a vibrant mix of individual and group activities designed to enrich daily life. From outings and music therapy to visiting entertainers and resident-favourite happy hours, the programme offers moments of joy, connection, and personal meaning. We take a whole-person approach—valuing each resident’s preferences, life story, and wellbeing—so that every activity feels purposeful, respectful, and tailored to who they are. |
| Activities Co-ordinator | 30 | Yes | Our Activities Team plays a vital role in resident wellbeing—supporting and encouraging meaningful engagement every day. From morning tea to themed celebrations, gentle exercise to quiet conversation, their mahi ensures each resident has the opportunity to connect, participate, and find joy in their day. Whether it's a favourite hobby, spontaneous moment, or simply being part of something shared, the team helps create an environment where engagement feels natural, inclusive, and personal. |
| Hairdresser | 8 | Yes | Our on-site hair salon, led by our long-standing hairdresser, offers the full range of services you’d expect from a high-end salon experience. Residents can enjoy professional hair care in a comfortable setting, complete with complimentary coffee or tea for a touch of luxury and relaxation. |
| Podiatrist | Monthly | Yes | We understand the importance of quality foot care in supporting overall wellbeing. Our visiting podiatrist, contracted through the same trusted clinic as our physiotherapist, ensures residents’ feet are well cared for—comfortably and professionally. The connection between their team and ours enables seamless communication and continuity of care, reinforcing our commitment to holistic, coordinated health support. |
| Dietitian | Yes | Our menus are thoughtfully curated by our Executive Chef and reviewed by a contracted dietitian to ensure both flavour and nutritional balance. For residents with specific dietary needs, our team consults closely with the dietitian to provide tailored support. Importantly, our Chef engages directly with residents—listening to their preferences, feedback, and ideas—so that meals reflect both personal tastes and our shared commitment to wellbeing. | |
| Accredited Visitors | Yes | Each week, our residents enjoy visits from our dedicated Pet Therapy team—bringing comfort, connection, and a whole lot of tail-wagging happiness. These gentle companions offer more than cuddles: they spark conversation, lift moods, and foster a sense of calm and companionship. For many residents, it’s a favorite part of the week, where memories, smiles, and quiet moments of joy unfold naturally. | |
| Kaumatua | Yes | Eastcliffe is proudly owned by Ngāti Whātua Ōrākei, and we are committed to upholding their values in all aspects of our care and community. This alignment is reflected in our everyday practices—from how we welcome and support residents, to the way we honour manaakitanga, whanaungatanga, and our shared responsibility for wellbeing. | |
| Chaplain/Spiritual Advisor | Yes | We actively support our residents' spiritual wellbeing as part of our holistic approach to care. Each Friday, we hold an on-site church service—creating space for reflection, connection, and comfort. This regular gathering offers a familiar rhythm and sense of belonging, while honoring each resident’s values and beliefs. | |
| Other Personnel | Yes | A 24/7 community deserves seamless, round-the-clock support. At Eastcliffe, reception is staffed daily by our well-loved reception team—familiar faces who offer a warm welcome and help everything run smoothly. At night, our trusted security team ensures safety, continuity, and peace of mind. A full management team oversees operations with care, while maintenance, gardening, cleaning, and laundry staff work quietly behind the scenes to keep our spaces thriving. Residents also have access to personal grooming and self-care services from our professional beautician, who visits monthly. It’s a quiet choreography of care—each team playing their part in making Eastcliffe feel safe, engaged, and distinctly home. | |
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Updated: 6 Aug 2025 |
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Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Palliative Care (Contracted) | Yes | Compassionate care through every stage of life. By arrangement, Eastcliffe staff are trained in the provision of compassionate, dignified end-of-life care. We favour a long-term palliative approach that supports residents and whānau over time, ensuring comfort, respect, and continuity of care. This care is often delivered in close partnership with hospice services, aligning expert support with our values-led, resident-focused framework. Together, we create an environment where each person’s journey is met with gentleness, cultural consideration, and deep respect. |
| End of Life/Palliative Care | Yes | Compassionate care through every stage of life. By arrangement, Eastcliffe staff are trained in the provision of compassionate, dignified end-of-life care. We favour a long-term palliative approach that supports residents and whānau over time, ensuring comfort, respect, and continuity of care. This care is often delivered in close partnership with hospice services, aligning expert support with our values-led, resident-focused framework. Together, we create an environment where each person’s journey is met with gentleness, cultural consideration, and deep respect. |
| IV Antibiotic Capability | Yes | |
| Wound Care | Yes | Expert care in every detail. Eastcliffe’s registered nurses are trained and clinically competent in wound care management, ensuring safe, effective treatment for a wide range of needs. Their expertise is kept current through regular professional development, enabling best-practice care and continuous improvement. |
| Diabetic Care | Yes | |
| Continence Advice | Yes | |
| ACC Rehabilitation | Yes | |
| Infection Control | Yes | Protecting health through proactive infection control. Eastcliffe staff are trained in best-practice infection prevention and control, with regular updates to ensure readiness and responsiveness across all roles. Our care management team actively supports this by providing expert guidance, resources, and oversight—ensuring that staff have the knowledge, protocols, and tools to maintain a safe and healthy environment for residents, whānau, and one another. |
| Clinical Management | Yes | |
|
Updated: 6 Aug 2025 |
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Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | Short-stay care with honest expectations. Eastcliffe offers respite and palliative stays for a minimum of seven days, either privately or, where eligible, through subsidy. While placements can’t be pre-booked, we’re always happy to discuss availability. Although we love providing this kind of support, shorter stays simply don’t allow for the tailored onboarding and relationship-building we offer to long-term residents. As such, care during these visits is more generalised, but always safe, respectful, and professional. When space allows, we work closely with hospice teams to ensure care is aligned and compassionate. Our goal is to provide comfort and calm—even in brief moments—for residents and whānau alike. |
| Carer Support | Yes | Short-stay care with honest expectations. Eastcliffe offers respite and palliative stays for a minimum of seven days, either privately or, where eligible, through subsidy. While placements can’t be pre-booked, we’re always happy to discuss availability. Although we love providing this kind of support, shorter stays simply don’t allow for the tailored onboarding and relationship-building we offer to long-term residents. As such, care during these visits is more generalised, but always safe, respectful, and professional. When space allows, we work closely with hospice teams to ensure care is aligned and compassionate. Our goal is to provide comfort and calm—even in brief moments—for residents and whānau alike. |
| Subsidised | Yes | Short-stay care with honest expectations. Eastcliffe offers respite and palliative stays for a minimum of seven days, either privately or, where eligible, through subsidy. While placements can’t be pre-booked, we’re always happy to discuss availability. Although we love providing this kind of support, shorter stays simply don’t allow for the tailored onboarding and relationship-building we offer to long-term residents. As such, care during these visits is more generalised, but always safe, respectful, and professional. When space allows, we work closely with hospice teams to ensure care is aligned and compassionate. Our goal is to provide comfort and calm—even in brief moments—for residents and whānau alike. |
| Private Paying | Yes | Short-stay care with honest expectations. Eastcliffe offers respite and palliative stays for a minimum of seven days, either privately or, where eligible, through subsidy. While placements can’t be pre-booked, we’re always happy to discuss availability. Although we love providing this kind of support, shorter stays simply don’t allow for the tailored onboarding and relationship-building we offer to long-term residents. As such, care during these visits is more generalised, but always safe, respectful, and professional. When space allows, we work closely with hospice teams to ensure care is aligned and compassionate. Our goal is to provide comfort and calm—even in brief moments—for residents and whānau alike. |
| Booking can be made in advance | No | Short-stay care with honest expectations. Eastcliffe offers respite and palliative stays for a minimum of seven days, either privately or, where eligible, through subsidy. While placements can’t be pre-booked, we’re always happy to discuss availability. Although we love providing this kind of support, shorter stays simply don’t allow for the tailored onboarding and relationship-building we offer to long-term residents. As such, care during these visits is more generalised, but always safe, respectful, and professional. When space allows, we work closely with hospice teams to ensure care is aligned and compassionate. Our goal is to provide comfort and calm—even in brief moments—for residents and whānau alike. |
|
Updated: 6 Aug 2025 |
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Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | We encourage you to make yourself at home, our care team management can advise on what to bring. |
| Single Rooms | Yes | Our rooms are for individual resident use. Each has its own ensuite. |
| Rooms suitable for a couple | No | We don't have couples rooms, but if available we are happy to try and accommodate rooms next to each other. |
| Connecting Rooms | No | We have no connecting rooms |
| Ensuite | Yes | each room has it's own private ensuite. |
| Alcohol Permitted | Yes | Residents can enjoy a tipple in their room, or at Happy Hour - where we also serve non alcoholic wine and beer. |
| Pets In Residence | Yes | Our team has pets that are happy to visit care residents - we also have pet therapy. And a couple of village cats. |
| Phone Access In Own Room | Yes | Each room has a phone access point. It is up to residents to arrange their own landline. |
| Wifi | Yes | Each room has a ont It is up to residents to arrange their own internet. |
| Resident can adjust heating in own room | Yes | Each room has a heat pump so residents can adjust the heating to suit. |
| Lounges/seating areas | Yes | With a newly upgraded dining, and social area on our second floor, there are lovely spaces to enjoy. There are multiple intimate seating areas throughout the village- including our café area where. |
| Cafe | Yes | We have an onsite cafe open to all, coffee, and home made pies and meals are available. |
| Gay / LGBT IQ Friendly | Yes | |
| Provide End of Life/Palliative Care | Yes | |
| Outings | Yes | Residents enjoy trips out in our van weekly. |
| Māori Kaupapa | Yes | We are owned by the Ngati Whatua Orakei. |
| Newsletter | Yes | |
| Policy for management of challenging behaviour | Yes | |
| Confused Residents | Yes | Our team are trained to deal with confused residents, we do not have a dementia or memory loss centre. |
|
Updated: 18 Dec 2023 |
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Special Features
| rooms with private en-suites—designed for comfort, dignity, and ease. Nestled in the heart of the Eastern Bays, our location offers more than just scenic beauty; it’s a true community setting with access to coastal charm and urban convenience. On site, residents enjoy the café for casual catch-ups and barista-quality coffee, while our rooftop garden deck provides fresh air, panoramic views, and a peaceful retreat. These features are more than amenities—they’re part of the experience that helps Eastcliffe feel like home. |
|
Updated: 6 Aug 2025 |
Interests & Activities
|
Living well, every day. At Eastcliffe, life is enriched by a vibrant programme of interests and activities designed to support wellbeing, connection, and joy. Whether it’s the quiet pleasure of newspaper reading or the uplifting energy of a visiting entertainer, our residents are encouraged to engage in ways that reflect their personalities and preferences. Highlights include: Creative pursuits such as art, flower arranging, jigsaw puzzles, and cooking Sensory and relaxation therapies including aromatherapy, classical music, and breakfast in bed Spiritual and community connections through chapel, church, interaction with children, and canine companions Leisure and entertainment from movies and games to indoor exercises, barbecues, and seasonal garden activities Accessibility and comfort with electric beds and large print books to support ease and inclusion Music and memory with regular performances from our pianist and musical guests We believe every moment matters—and our team works to ensure daily life is not only safe and comfortable, but also joyful, engaging, and full of heart. |
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Updated: 6 Aug 2025 |
Distances
| Location | Distance | Details |
|---|---|---|
| Shops | Close to Eastridge and Mission Bay | |
| Mall | Eastridge mall is just up the road. | |
| Parks | Right beside Bastion Point, and the Michael Savage memorial. Mission Bay is just down the hill. | |
| Library | St Heliers | |
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Updated: 21 Mar 2023 |
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Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| Care Association New Zealand | Yes | |
| National Certificate in Diversional Therapy | Yes | |
| Aged Care Association New Zealand (ACA) | Yes | |
| Police checked | Yes | |
| Registered Retirement Village? | Yes | |
| Retirement Village Accreditation (Expiry date) | Yes | |
| Retirement Villages Association of New Zealand [Inc] (RVA) | Yes | |
![Retirement Villages Association of New Zealand [Inc] (RVA)](https://eldernet-resources.s3.ap-southeast-2.amazonaws.com/resources/info-category-item-images/nya1aGXWV3JB68sZb30pBsatXJy7SeKgpPtAwdby.jpg)
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Updated: 6 Aug 2025 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.
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