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Hillsborough Heights - Metlifecare Retirement Village

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At a glance
Name
Hillsborough Heights - Metlifecare Retirement Village
Category
Retirement Villages ('Purchase')
Address
1381 Dominion Road Extension
Mt Roskill
Auckland 1041
Postal Address
Same as above
DHB
Auckland
Phone
09 626 8060
Fax
(09) 627 9172
Mobile
0277057740
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Penny Smith - (09) 6268073
Owner
Metlifecare - (09) 5398000
Sales Executive
Marie Kake - (09) 6268073
Photos
Tap to view all photos 1/3
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Description
Have the freedom to choose your retirement.

Hillsborough Heights is a friendly, caring retirement village situated on beautifully landscaped gardens in the suburb of Mount Roskill, offering panoramic 360 degree views over Auckland.

Residents have the choice of living in either one of 176 independent residential units, or one of 42 serviced apartments - which offer independent living with a tailored support package. Delicious lunches and dinners are served by the chef in the village’s own restaurant. All units and apartments provide residents with private, comfortable living and the peace of mind that comes with knowing that 24-hour emergency help is available at the touch of a button using the emergency call system installed in all units.

If life at home is a struggle for you or your loved ones, our serviced apartments provide the perfect balance between independence, companionship and support. Call us today to see how we can tailor a package just for you. Our services can include meals, laundry, cleaning, showering, medication management and more.

"When Mum was still at home we'd have to spend time doing the vacuuming, the laundry and things like that. Now we come in, enjoy each other's company and make the most of every moment we have together," says daughter of a Serviced Apartment resident.
Testimonials
Testimonials
Family, friends and excellent care
Mother and daughter retire to the same lovely village
Ellen Butland had already decided to retire to Hillsborough Heights village while her mother Joan was still active in her own Wellsford home. At 90, Joan was very busy growing flowers and collecting stamps for her favourite charities, volunteering in the community, visiting with friends and driving the occasional ‘old person’ to doctor’s visits.
Ellen made the decision to move into the village with her eye on the future. She knew she wasn’t getting any younger, and driving to activities like housie and shopping was becoming a chore. She’d always lived on her own, but she wanted to make a move before she got properly ‘elderly’. She spent considerable time looking for just the right place before settling on Hillsborough Heights.
“There’s a lot of choice, some quite new villages,” Ellen explains. “But the new ones tend to be condominiums of several stories, which I didn’t care for. And they were way out of my price range, most of them.”
A new home in the same neighbourhood
What won Ellen over was the single-story villa that was available at Hillsborough Heights. It had a bit of garden, the village grounds were lovely and well cared for, and most of the activities she wanted to join were right there in walking distance. The village is situated in her familiar neighbourhood, so she didn’t have to learn all new streets and shopping centres.
Joan had a fall
An active member of her community, with lots of old friends, it wasn’t until Joan fell and broke her tailbone that she considered leaving her home in Wellsford. Ellen, already comfortably established in the Village, urged her to come down for a visit and look around for herself. Joan explains:
“She was fed up with driving all that way to see me – it really took it out of her. So I came for a visit – it was the practical, sensible thing to do. I took a tour of the village in a wheelchair the management provided!”
A serviced apartment was just the ticket
Joan knew that not only did she need regular assistance as she recovered from her injury, she also expected to need more care as she got older. With a serviced apartment, she could have everything provided – cleaning service, meals in the dining room and medical care if she needed it.
What she found at Hillsborough Heights was a well set up apartment that was comfortable and cosy, with the bonus of a great view. Living right near her daughter was also an attraction.
“I’m happy and settled in now, and I’ve met people and joined in activities. It’s all so convenient – prescriptions can be phoned through and delivered.”
New friends close by
For Ellen, the move has been very enjoyable. Admitting she’s a bit shy, she has ventured out slowly to get acquainted with her neighbours and join in the village activities. She loves being able to walk to housie, and now counts many residents as her friends.
She’s impressed with the staff at Hillsborough, and the way they ensure everything runs smoothly. The kitchen staff produce nice food, the office team is friendly and genuine, and the gardeners maintain the grounds to perfection.
Joan looks after her own little bit of garden, but when she needs help with things like tree-trimming she just puts in a request.

“They come and do the job and clear all the rubbish away afterwards. I can go for a walk around the village and enjoy all the nice flowers the residents grow, and if I see a weed – I don’t have to stop and pull it out!”
Family ties maintained
Living in walking distance to one another has been a bonus for both mother and daughter. Ellen and Joan meet for afternoon tea nearly every day, and discuss their projects and plans. They share a commitment to charitable activities, with Joan still sorting and trimming stamps to raise funds for the Leprosy Mission, and Ellen helping in their office and selling her knitted slippers at the Titirangi market. Ellen explains:
Advice and recommendation
To anyone looking for a place to retire, both Ellen and her mother advise having a good look around. Depending on age and medical needs, Metlifecare has facilities for every level of care and for most budgets.
Joan says she’s never been bored – there’s always something to do at Hillsborough Heights. She loves to swim in the village pool, and often joins the bus trips away. She’s very aware that even though she’s still active, at nearly 93 she’s going to need more care sometime in the future. What gives her confidence is that when the time comes, a move to another of Metlifecare’s villages with a hospital will be a relatively easy transition.
“Our village is well established and well maintained - it’s got an older style that I like, and seems to be less expensive than the newer places. And the nursing staff are really tremendous – I’d recommend them to anyone.”

Find out more about Metlifecare’s range of retirement communities – find the right one to suit your needs and lifestyle.
Updated: 9 Aug 2019
Agent's Details
Agent's Details
Details
Name Marie Kake (Sales Executive)
Address 1381 Dominion Road, Mt Roskill, Auckland 1041
Company Hillsborough Heights
Phone (09) 626 8060
Fax (09) 627 9172
Mobile 027 705 7740
Email View Email Address
Updated: 20 Jan 2017
Statutory Supervisor's Details
Statutory Supervisor's Details
Details
Name Covenant Trustee Services Limited
Address Level 6, 191 Queen Street, Auckland 1010. PO Box 4243, Shortland Street, Auckland 1140.
City/Town Auckland
Phone (09) 302 0638
Fax (09) 302 1037
Updated: 20 Jan 2017
Solicitor's Details
Solicitor's Details
Details
Name Tayla Trainer
Address P O Box 37463 Parnell
City/Town Auckland 1151
Company Metlifecare
Phone (09) 539 8043
Fax (09) 539 8001
Email View Email Address
Updated: 30 May 2019
Composition of Village
Composition of Village
Type Details
Serviced Apartments - Studio (Studio Unit etc.)
Low Price$240000.00
High Price$260000.00
GarageCarport
Tenure TermsOccupation Right Agreement.
Surrender DetailsTotal 30% deduction of the license accrued over the first 3 years - capped at 30%.
Service Charge DetailsFixed for life Village Fee plus Serviced Apartment fee includes but not limited to: breakfast selections delivered twice a week, restaurant lunch and dinner in dining room or apartment, linen supplied and laundered with a weekly apartment clean, electricity includes heating, daily social program with regular outings, twice weekly village coach to shops and supermarkets, emergency call system, window clean, external maintenance, house insurance, land and water rates covered.
Serviced Apartment (1 Bedroom)
Low Price$380000.00
High Price$450000.00
GarageCarport
Tenure TermsOccupation Right Agreement.
Surrender DetailsTotal 30% deduction of the license accrued over the first 3 years - capped at 30%.
Service Charge DetailsFixed for life Village Fee plus Serviced Apartment fee includes but not limited to: breakfast selections delivered twice a week, restaurant lunch and dinner in dining room or apartment, linen supplied and laundered with a weekly apartment clean, electricity includes heating, daily social program with regular outings, twice weekly village coach to shops and supermarkets, emergency call system, window clean, external maintenance, house insurance, land and water rates covered.
2-Bedroom Independent Home Units (2 Bedrooms)
Low Price$575000.00
High Price$700000.00
GarageYes
Tenure TermsOccupation Right Agreement.
Surrender DetailsTotal 30% deduction of the license accrued over the first 3 years - capped at 30%.
Service Charge DetailsFixed for Life Village Fee covers Water & Land rates, Building Insurance, Maintenance to exterior of unit, Lawn mowing and gardening, Security, Emergency on-call medical assistance, Access to all Village amenities, Employment of village staff.
Nursing Care DetailsEmergency nurse call included in outgoings fee. Extra medical services available on a user pays basis.
Updated: 30 May 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Carer Support Yes Residents may request carer support or other short stay support subject to approval by either Auckland District Health board or our Care Services Manager.
Subsidised Yes Residents may request subsidised health support services subject to approval by Auckland District Health Board.
Private Paying Yes Residents may request private health support services subject to approval by our Care Services Manager.
Updated: 22 Jun 2017
Personnel & Services
Personnel & Services
Personnel / ServiceHours Per WeekStatusDetails
Hairdresser Yes
Podiatrist Negotiable The village has a podiatrist that visits regularly.
Chaplain/Spiritual Advisor Yes Interdominational chapel with chaplain services available if required.
Meals - Available On-site Yes Restaurant available for all residents and guests.
Home Help - Available On-site Negotiable Serviced Apartments are cleaned weekly. Other services also available.
Registered Nurse Yes Nursing support on call 24 hours
Nursing Care Yes Regular nurse clinics and emergency nurse call plus other services available.
Other Personnel Yes Maintenance and groundskeepers. Kitchen staff.
Updated: 13 Jan 2012
Facility Features
Facility Features
FeatureStatusDetails
Social/Recreational Programme No Residents' Club has many optional social and activity groups.
Community Complex Yes With Restaurant, Shop, Bar, Pools etc.
24 Hour Security Yes Yes
Emergency Call System Yes Yes
Newsletter Yes Regularly
Negotiate To Bring Own Pet Yes Negotiable for cats and small dogs only at manager's discretion. Conditions apply.
Outings Yes Yes
Transport Available Yes Regular minibus trips to the shops and supermarkets
Restaurant Yes
Swimming Pool Yes Indoor heated pool
Spa Pool Yes Indoor
Craft Room Yes Yes
Library Yes Large print library also.
Games Room Yes Billiards table
Chapel Yes Interdenominational
Lounges Yes Large and small
Gardens Yes Residents can choose whether to garden around their units. Garden plots are also available.
Other details Yes Blokes Shed with tools available.
Updated: 20 Jan 2017
Special Features
Special Features
Hillsborough Heights is a purpose built Retirement Lifestyle Village. 24 hour emergency call system, Video security monitoring, Indoor heated pool & spa, Bowling green, Billiards room, Petanque terrain, Barbecue area, Library, Potting shed & garden plots, Restaurant, Shop, licensed Bar, Residents' fully equipped workshop, Interdenominational Chapel, Minibus, Entertainment Hall.
Updated: 1 Oct 2014
Interests & Activities
Interests & Activities
Residents' Club membership with over 20 resident initiated social and activity groups, including Bowling, Housie, Cards, Table Tennis and Walking.


List of searchable words: Big print books, Billiards, Bingo, Board games, Bowls, Care and Craft, Chapel, Concerts, Craft, Entertainment, Entertainers, Exercises, Garden, Gardening, Golf, Happy hour, Housie, Interdenominational, Jigsaw, Library, Mah Jong, Minibus, Open fire, Outings, Park, Petanque, Pool, Shopping, Spa , Swimming, Visitors
Updated: Unknown
Languages Spoken
Languages Spoken
LanguageStatusDetails
English Yes
Japanese Yes
Maori - Te Reo Yes
Updated: 20 Jan 2017
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Inter denominational Yes Interdenominational Chapel and services
Updated: Unknown
Distances
Distances
LocationDistanceDetails
Public Transport 0.01 km Bus stop at gate
Shops 2.00 km
Mall 3.00 km
Parks 0.50 km
Library 3.00 km Also a library on site
Updated: Unknown
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
Registered Retirement Village? Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes Membership requires regular audit at renewal time.
Other details Yes We have Accident Compensation Commission tertiary accreditation.
Registered Retirement Village? Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 9 Nov 2012

NOTE: The Retirement Villages Act 2003 (The Act) is designed to provide improved protection for people who ‘buy’ into a retirement village. If you intend to ‘purchase’ you must get independent legal advice before signing your occupation right agreement as required under The Act. Some Retirement Village type facilities are not required to register under The Act so different legal requirements apply. Please make sure you investigate fully.

 

In some villages there may be some Retirement Village units that have multiple uses e.g. a Serviced Apartment may also be used as a Residential Care Suite. The same unit may therefore show in several places on Eldernet.

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