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Cantabria Lifecare

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At a glance
Name
Cantabria Lifecare
Category
Retirement Villages ('Purchase')
Address
369 Old Taupo Rd
Springfield
Rotorua 3015
Postal Address
Same as above
Region
Rotorua/Taupo
Phone
(07) 347 9587
Facebook
Find us on Facebook
Personnel
Manager
Ross Ferguson - (07) 347 9587
Owner
Heritage Lifecare Group
Village Coordinator
Jenna Rosanoski - (07) 347 9587
Senior Administrator
Rebecca Cameron - (07) 347 9587 ext 203
Other services
Photos
Basic information
More nursing care and a friendlier face are needed

I visit a friend at Cantabria Lifecare most Monday afternoons. She has lived there for a few years and is generally happy. But today she had a few comments which require attention.

Her observation is that there is a shortage of registered nurses. She has a minor medical condition at the moment which she would like to discuss with a nurse. She has been told by the healthcare workers that the nurses are busy. It was her estimate that she has not seen a nurse for weeks.

My friend's other comment was that the manager is not friendly and does not communicate with the residents. She mentioned an occasion when residents were having lunch, the manager came to talk to a staff member in the kitchen, and then left without any greeting or communication with the residents.

My friend said the the evening meals have recently improved. Residents now have a choice of meals, the meals have good variety and are attractively presented.

When I asked if her daughter would talk to the Cantabria management she expressed concern about being labled as difficult.

I look forward to your response.

Visitors as usual (but not if you’re unwell or recently returned from overseas)
Description
Make your home at Cantabria Lifecare & Village

When it comes to everyday life, Cantabria makes it easy with village, rest home, hospital, day care, respite and secure dementia care. The well-appointed rooms all look out onto lush greenery and come complete with WiFi and a call bell system. Many are furnished with ensuites.

Well-known in Rotorua for ensuring our residents feel that this is ‘their home’, Cantabria is set amongst beautifully landscaped gardens just a hop, skip and jump from the town centre where you’ll find all the essentials and more.
We offer everything from physiotherapy, hair salon, health checks, scooter bay and convenience shop. We have a range of recreational activities including a singing group, exercise programmes, arts and crafts, quizzes, and social gatherings. Our facility van and coaches are always on hand for outings.

But don’t just take our word for it, see what our resident Jan has to say ...

A former teacher and Deputy Principal at Rotorua Girls High and one of the first guidance counsellors in New Zealand, Jan came to Cantabria so she could get the care she needed.

She chose Cantabria because ‘you feel as if you’re still part of the community.’ “You can see the trees and the golf course, and it’s easy for my friends to come and take me out.

You’re right in the middle of everything.” Jan says life here is surprisingly busy. “I’ve got a lot of friends, I enjoy the quizzes and I belong to the book club – the library delivers every other Wednesday.”

NOTE: The Retirement Villages Act 2003 (The Act) is designed to provide improved protection for people who ‘buy’ into a retirement village. If you intend to ‘purchase’ you must get independent legal advice before signing your occupation right agreement as required under The Act. Some Retirement Village type facilities are not required to register under The Act so different legal requirements apply. Please make sure you investigate fully.

 

In some villages there may be some Retirement Village units that have multiple uses e.g. a Serviced Apartment may also be used as a Residential Care Suite. The same unit may therefore show in several places on Eldernet.

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