Jump to Content

Search our directory

Cantabria Lifecare

Send me an
Information Pack
At a glance
Name
Cantabria Lifecare
Category
Retirement Villages ('Purchase')
Address
369 Old Taupo Rd
Springfield
Rotorua 3015
Postal Address
369 Old Taupo Road
DHB
Lakes
Phone
(07) 347 9587
Fax
(07) 346 3636
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Robyn Filipo - 07 347 9587
Owner
Heritage Lifecare
Village Coordinator
Jenna Rosanoski - 07 347 9587
Other services
Photos
Tap to view all photos 1/3
Add your own review for this service

More nursing care and a friendlier face are needed

I visit a friend at Cantabria Lifecare most Monday afternoons. She has lived there for a few years and is generally happy. But today she had a few comments which require attention.

Her observation is that there is a shortage of registered nurses. She has a minor medical condition at the moment which she would like to discuss with a nurse. She has been told by the healthcare workers that the nurses are busy. It was her estimate that she has not seen a nurse for weeks.

My friend's other comment was that the manager is not friendly and does not communicate with the residents. She mentioned an occasion when residents were having lunch, the manager came to talk to a staff member in the kitchen, and then left without any greeting or communication with the residents.

My friend said the the evening meals have recently improved. Residents now have a choice of meals, the meals have good variety and are attractively presented.

When I asked if her daughter would talk to the Cantabria management she expressed concern about being labled as difficult.

I look forward to your response.

Description
Make your home at Cantabria Lifecare & Village

When it comes to everyday life, Cantabria makes it easy with village, rest home, hospital, day care, respite and secure dementia care. The well-appointed rooms all look out onto lush greenery and come complete with WiFi and a call bell system. Many are furnished with ensuites.

Well-known in Rotorua for ensuring our residents feel that this is ‘their home’, Cantabria is set amongst beautifully landscaped gardens just a hop, skip and jump from the town centre where you’ll find all the essentials and more.
We offer everything from a hydro pool to physiotherapy, hair salon, health checks, scooter bay and convenience shop. We have a range of recreational activities including a singing group, exercise programmes, arts and crafts, quizzes, and social gatherings. Our facility van and coaches are always on hand for outings.

But don’t just take our word for it, see what our resident Jan has to say ...

A former teacher and Deputy Principal at Rotorua Girls High and one of the first guidance counsellors in New Zealand, Jan came to Cantabria so she could get the care she needed.

She chose Cantabria because ‘you feel as if you’re still part of the community.’ “You can see the trees and the golf course, and it’s easy for my friends to come and take me out.

You’re right in the middle of everything.” Jan says life here is surprisingly busy. “I’ve got a lot of friends, I enjoy the quizzes and I belong to the book club – the library delivers every other Wednesday.”
Availability Details
Availability Details
Room TypeVacancy?
For current vacancies please visit: https://www.trademe.co.nz/Members/Listings.aspx?member=6638946
Updated: 7 Aug 2019
Agent's Details
Agent's Details
Details
Name Libby Cameron
Address 369 Old Taupo Road
City/Town Rotorua
Company Cantabria
Phone 07 347 9587
Fax 07 346 3636
Mobile 021 0811 3106
Email View Email Address
Updated: 2 May 2018
Statutory Supervisor's Details
Statutory Supervisor's Details
Details
Name Covenant Trustee Services Limited
Updated: 4 Apr 2019
Solicitor's Details
Solicitor's Details
Details
Name Heritage Lifecare
Address PO Box 13223, Johnsonville,
City/Town Wellington 6440
Phone (04) 901 - 2310
Email View Email Address
Updated: 7 Sep 2018
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes Available at adjoining care home
Carer Support Yes Available at adjoining care home
High Care Needs Yes Dementia and hospital care available at adjoining care home
Updated: 3 Oct 2018
Personnel & Services
Personnel & Services
Personnel / ServiceHours Per WeekStatusDetails
Hairdresser Yes Cuts and colours, perms and sets - they are all available in our adjoining care home salon. Our hairdresser has a long association with Cantabria and looks forward to seeing you.
Podiatrist Yes Available from adjoining care home
Physiotherapist Yes Tina, our Physio Assistant works Monday to Friday and does a fantastic job looking after everyone, following through with exercise programs that are personalized under the guidance of Jan who is on site for Tuesday and Thursday for 2 hrs. Available from adjoining care home.
Occupational Therapist Yes Available from adjoining care home
Diversional Therapist Yes Available from adjoining care home
Motivational Therapist Negotiable
Chaplain/Spiritual Advisor Yes Available from adjoining care home
Activities Co-ordinator Yes June Hamilton is our Activities Coordinator. June works hard to provide a stimulating and enjoyable programme for our residents and is well supported by a team of Activity Assistants. Entertainment is regularly featured and is always well attended Residents are welcome to join in with the rest home activities.
Meals - External Provider Yes Delivery available.
Home Help - Available On-site Yes Housekeeping service package available, i.e. laundry and cleaning.
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our RN's are supported by our Clinical Managers who focus on providing quality care. Available from adjoining care home.
Dietitian Yes All menus are Dietitian approved. A Dietitian is available for general advice and to oversee special needs.
Speech Therapist Yes Available from adjoining care home.
Other Personnel Yes Translator/Interpreter, Dentist and Pharmacy services available from adjoining care home.
Updated: 4 Oct 2018
Facility Features
Facility Features
FeatureStatusDetails
Social/Recreational Programme Yes Activities and exercise programmes in place.
Community Complex Yes The site provides a convenience shop, paraplegic toilets, a family room and separate dining room and lounge facilities, which have a pool table and piano.
Emergency Call System Yes Nurse call system.
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Outings Yes As part of the activities programme with the lifecare facility, regular trips are provided to the local community. These can include shopping, sightseeing and picnics.
Transport Available Yes Scooter bay available, near public transport.
Gay / LGBT IQ Friendly Yes A no discrimination policy is in place to provide a friendly and caring space for residents.
Fitness Complex Yes
Swimming Pool Yes One of our points of difference is the fact we have a swimming pool on site, pool therapy is definitely a very popular activity and that could also be your thing!
Spa Pool Yes Hydro pool available.
Library Yes
Games Room Yes
Lounges Yes Communal lounges in the complex are equipped with comfortable seating, and some overlook the golf course and many of our residents love to sit there and enjoy the grandstand view this provides. The areas are large enough for residents to run meetings, invite guests and partake in a variety of organised functions.
Gardens Yes Park-like grounds with BBQ area and paved courtyard, extensive gardens (rose and vege) that are beautifully maintained by our gardening team with areas where you can sit and watch the world go by.
Other details Yes The facility is fitted with accessibility ramps and safety grab rails, wide corridors, and smoke detectors with water sprinklers. The site provides email assistance. Rooms specifically can be ensuite or single rooms, with a personal heater, spacious showers, and personal phone access. Alcohol is permitted.
Updated: 12 Oct 2018
Special Features
Special Features
Cantabria Lifecare Village offers all the benefits of the complex’s facilities, including entertainment, activities and companionship.

We take pride in being warm and friendly and have become renowned for our cheerful atmosphere.
Updated: 12 Oct 2018
Interests & Activities
Interests & Activities
Cantabria has an extensive repertoire of activities and events, aimed at keeping the body and mind stimulated. Our Activity Coordinator focuses on designing programmes for each individual at all levels of disability, to promote independence and creative expression.

We provide a library service and we also rent DVDs or videos. Entertainers form a regular part of our programme. A piano and pool table are also available in the main lounges.

Here are just some of the activities and interests of residents which arise on a regular basis:

Billiards, Bingo, Bowls, Board games, Breakfast in bed, Canine friends, Craft, Happy Hour, Indoor Games, Movies, Newspaper reading, Quizzes, parties.

One of our points of difference is the fact we have a swimming pool on site, pool therapy is definitely a very popular activity and that could also be your thing! There is also active involvement in community events. Outings are an ongoing part of the activities programme and often include stopping somewhere for coffee.
Updated: 12 Oct 2018
Languages Spoken
Languages Spoken
LanguageStatusDetails
Afrikaans Yes
Chinese Yes
Cook Island Maori Yes
English Yes
Fijian Yes
Hindi Yes
Interpreter Yes
Mandarin Yes
Maori - Te Reo Yes
Samoan Yes
Tongan Yes
Updated: 3 Oct 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
(Other comments) Yes We are able to accommodate our residents' spiritual needs as requested. A spiritual advisor, chaplaincy and church services are available.
Updated: 4 Oct 2018
Distances
Distances
LocationDistanceDetails
Public Transport 0.50 km A bus stops on the half hour and takes you into town
Shops 1.00 km A lovely shopping centre is just down the road. Footpath friendly, this small area houses a bakery, dairy, hairdresser, liquor outlet and a Chinese takeaway.
Mall 6.00 km The Central Shopping Mall is well supported with retail outlets, banks and a food court as well as housing The Warehouse.
Parks 2.00 km Linton Rose Garden is a delightfully fragrant spot in Summer and is the venue for many weddings. The Government Gardens situated in the middle of town is a gorgeous spot and well worth a visit.
Updated: 4 Oct 2018
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
Registered Retirement Village? Yes
Retirement Village Accreditation (Expiry date) Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Registered Retirement Village? Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 9 Jan 2019

NOTE: The Retirement Villages Act 2003 (The Act) is designed to provide improved protection for people who ‘buy’ into a retirement village. If you intend to ‘purchase’ you must get independent legal advice before signing your occupation right agreement as required under The Act. Some Retirement Village type facilities are not required to register under The Act so different legal requirements apply. Please make sure you investigate fully.

 

In some villages there may be some Retirement Village units that have multiple uses e.g. a Serviced Apartment may also be used as a Residential Care Suite. The same unit may therefore show in several places on Eldernet.

163