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Ropata Lodge

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Information Pack
At a glance
Name
Ropata Lodge
Category
Retirement Villages (Rental)
Address
57 Ropata Crescent
Lower hutt
Lower Hutt 5010
Postal Address
57 Ropata Crescent
Boulcott
Lower Hutt 5010
DHB
Hutt Valley
Phone
(04) 920 0846
Fax
(04) 920 0847
Email
View Email Address
Personnel
Manager
Angela Dodd - (04) 920 0846
Owner
Ropata Lodge Limited
Office Administrator
Wendy Henry - (04) 920 0846
Other services
Photos
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Leaky building, moldy rooms, lousy food

My mum lives here and it was a real bad decision. She lived in a room that had black mould in the carpet for a few years and then was moved into another room. When I visit her after rainy days she has 2 buckets collecting drips, and she has another apartment above her! There is also mould in the bedroom cupboards from leaks.
Apart from food that she always complains about, the rest home forced her to change her phone when they changed to an internet phone service and she now struggles to hear on the phone. The rest home has a sky/tv package in her rental agreement and when her tv packed up they said she would be quicker to buy another tv than wait for the rest home to get a replacement.

Mum originally bought her own apartment and then made a substantial loss on her investment when she sold it back to the rest home (she had no choice but accept their offer).

While the staff are good and do their best on the limited budget, this is not the retirement I would want for my mum.


Provider response:

The original trust owner of Ropata went into liquidation. The current operator took over, and has been credited to provide rest home care. The operator brought her leaky unit off the resident, and moved the resident to another room at the residents request.
At the time the resident changed rooms, she declined Ropata's offer of a new TV, stating she wishes to remain with her own personal TV. After the move the residents TV ceased to work and asked for Ropata to supply a TV. Ropata informed the resident that a TV would be ordered as they are not an off the shelf TV, as this may take some time to come from the manufactures. Ropata suggested if the resident was unhappy with the time delay, that maybe a family member could supply one in the interim.
Work is continuing to fix the leaking issues, and there is no black mould present in any units or the building. Units have been redecorated and carpeted over the last 4 years.
Due to telecom suppliers discontinuing the copper cabling network in the near future, Ropata upgraded all the telephone systems to the new digital network for units and offices. These phones have been supplied by Ropata at no cost to residents.

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Description
Vision Statement

"Supporting dignified independent living for the elderly"

Statement of Purpose

"To provide a high quality, diverse and non-institutional living environment a place where residents can enjoy the safety and security of medical, domestic and social support systems that are designed to uphold but not intrude upon their need and desire for independence.

To ensure that these facilities are available to residents with as wide a range of life experiences and income levels as possible."

Ropata Lodge offers a 'assisted living' experience within a centrally located apartment complex.

Independence is cherished and supported, with family and friends welcome at all hours. A 'rest-assured' feeling is made possible by the blend of home and 24 hour professional care


Composition of Facility
Composition of Facility
Type Details
Studio Apartment
VacancyNo
Apartment
VacancyNo
Updated: 29 Jun 2017
Personnel & Services
Personnel & Services
Personnel / ServiceHours Per WeekStatusDetails
Hairdresser Yes Private practitioner visits regularly.
Podiatrist Yes Private practitioner makes regular visits.
Physiotherapist Negotiable Private practitioner available next door at Ropata Medical Centre.
Chaplain/Spiritual Advisor Yes Various Chaplains visit Ropata on a regular basis.
Activities Co-ordinator Yes Our programme is designed to be fun and to cater for as many of our residents' individual tastes as possible. It incorporates social, mental and physical activities for all to enjoy.
Meals - Available On-site Yes Included in service fee. The kitchen staff provide all meals and in-betweens, delivering meals to rooms when required.
Home Help - Available On-site Yes Included in the weekly service fee are the services of the laundry personnel who provide and clean fresh linen and do personal laundry. Our cleaner does a weekly clean of apartments.
Registered Nurse Yes There are is an R/N who is onsite during the week and provide a 24 hour a day advice and guidance service.
Nursing Care Yes Short term nursing care can generally be accommodated within the staffing and apartment structure of Ropata Lodge without a resident needing to move from their apartment.
Dietitian Yes Engaged on a consultancy basis from time to time.
Other Personnel Yes A fulltime manager runs the village on a day to day basis. Caregivers, kitchen staff, maintenance person, and volunteers complete the team of people supporting residents.
Updated: 8 Dec 2014
Facility Features
Facility Features
FeatureStatusDetails
Social/Recreational Programme Yes Refer Interests and Activities below.
Community Complex Yes
24 Hour Security Yes
Emergency Call System Yes
Newsletter Yes
Outings Yes
Transport Available Yes Public bus service almost at door. Transport arranged as required for outings etc. Ropata Lodge van available.
Lounges Yes Relax in the main lounge in front of the gas fire. Piano available.
Gardens Yes A lovely internal courtyard with outdoor seating and gardens is situated off the main lounge.
Updated: 8 Dec 2014
Special Features
Special Features
Wholesome, nutritious meals and home baking are a feature at Ropata. Breakfast is served to individual apartments with lunch and tea served in the dining area. When necessary meals can be delivered to the residents apartment.
Updated: 8 Dec 2014
Interests & Activities
Interests & Activities
Ropata Lodge encourages residents to participate in activities of their choice. Our vision is for Ropata to be interacting with the community on many levels.

In-house programmes include: in-door bowls; bingo; quizzes; puzzles.

Groups of residents meet at their leisure for cards, scrabble, mah-jong, rummikub and other games.

A Happy Hour is held on a monthly basis.

Choirs and musical performers are invited to perform in the atrium on a regular basis.

A strong sense of belonging makes it easy for family members to organise additional activities such as video/DVD nights, craft workshops and outings.
Updated: 8 Dec 2014
Languages Spoken
Languages Spoken
LanguageStatusDetails
English Yes
Updated: 8 Dec 2014
Distances
Distances
LocationDistanceDetails
Public Transport 0.01 km Almost at the door
Shops 0.06 km Pak'n'Save; Lower Hutt CBD is 1.5km;
Mall 1.50 km Westfield Queensgate
Parks 0.50 km Riverside walkway
Library 2.00 km Lower Hutt Public Library with Mobile Service also available.
Updated: 8 Dec 2014
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
Registered Retirement Village? Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Registered Retirement Village? Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 8 Dec 2014

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