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Victoria Place (formerly Tokoroa Lifecare)

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At a glance
Vacancy
Yes
Name
Victoria Place (formerly Tokoroa Lifecare)
Category
Rest Home Care
Address
9 Victoria Place
Tokoroa 3420
Postal Address
Same as above
DHB
Waikato
Phone
(07) 886 1572
Fax
(07) 886 1582
Email
View Email Address
Web
Visit Website
Personnel
Manager
Maxine Mathews - 07 886 1572
Owner
Oceania Group - 09 356 1837
Clinical Manager
Silky - 07 886 1572
Rachael Philips
Administrator - 07 886 1572
Other services
Photos
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Description
Victoria Place (formerly Tokoroa Life Care) is a residential facility for older people, situated amongst lovely landscaped gardens in the heart of Tokoroa. With large, sunny bedrooms, spacious lounges and outdoor courtyards, living at Victoria Place takes the worry away and allows you to relax and enjoy the good things in life – friendship and fun.

Residents of Victoria Place are assured of quality care, freedom of choice and a homely environment, including scrumptious home cooked meals.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 30 Apr 2019
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 30
Vacancy Yes
Bed booked
Impending vacancy No
Premium Room Charges Some Rooms
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 13 Dec 2019
Testimonials
Testimonials
"We really apprecaite your support without that we could even think about travelling overseas. Thanks a lot to your team"

"Your a very caring and supportive team from top in command to bottom of the ladder. Thanks again and a big pat on the back".

"All the warmest thanks and gratitude for looking after and taking care of our father. Thank you for showing us the highest standards of professionalism from your staff toward our dad"

"The staff of this resthome are fantastic. With all the help our family has had from them is over and beyond"
Updated: 30 Apr 2019
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have a Registered Nurse on duty 24 hours a day
Healthcare Assistants/Caregivers Yes
Activities Co-ordinator 30 Yes Our Activities Co-ordinator works Monday to Friday.
Hairdresser Yes We have a Hairdresser who offers a range of services for our residents.
Podiatrist Negotiable We have a visiting podiatrist from Tirau that visits on a regular basis.
Dietitian Yes Oceania has a Dietitian available for advice, and assessment of residents if required. She also prepares the seasonal menu.
Kaumatua Yes We have a Kaumatua that will come in when needed.
Chaplain/Spiritual Advisor Yes These people are available to the residents and they visit regularly.
Other Personnel Yes We have community volunteers that come in on a regular basis.
Updated: 30 Apr 2019
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes We have oxygen available on site, we have oxygen cylinders and an O2 concentrator.
Gastronomy/Nasogastric Management No Referred to local hospital (Tokoroa Hospital) PRN.
Palliative Care (Contracted) Yes
End of Life/Palliative Care Yes We pride ourselves on the End of Life care we provide. We liaise with Hospice Waikato as necessary, and hospice staff visit often
Dialysis No Staff well educated in CAPD care and this is provided on site as necessary.
Wound Care Yes Provided on site. Complex wounds are referred to the Wound Nurse Specialist for advice
Diabetic Care Yes Via WDHB and local diabetes nurse.
Continence Advice Yes WDHB, USL and we also have our own appointed continence nurse on staff.
Stomal Therapy Yes WDHB
Stroke Rehabilitation Yes We have the local stroke support person visit and/or educate staff. Other specailists are available via WDHB.
Tracheotomy Care No If necessary will liase with WDHB
Spinal Injuries Care No WDHB
Infection Control Yes We have an appointed Infection Control Nurse and we also contact the WHDB specialist nurses or the public health service.
Surgical Followup Yes Referred for hospital appointments at WDHB or Tokoroa Hospital. We take care of wound management, dressings and pain management.
Psychiatric Care Yes WDHB/MHSOP
Clinical Management Yes We have a full time Clinical Manager
Updated: 30 Apr 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Carer Support Yes
Subsidised Yes
Booking can be made in advance Yes
Updated: 30 Apr 2019
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes Residents are free to bring their own furniture subject to space and safety constraints.
Single Rooms Yes
Ensuite Yes 12 of the rooms in the facility have ensuites.
Alcohol Permitted Yes This is permitted in moderation only.
Phone Access In Own Room Yes
Wifi Yes
Resident can adjust heating in own room No Management can adjust the heating if requested.
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes We have 1 large TV lounges
Provide End of Life/Palliative Care Yes
Palliative Care Contract Yes
Day Programme for day stay clients Yes
Outings Yes We have outings and picnics in our 10 seater van which has wheelchair access.
Maori Kaupapa Yes
Residents Committee No While we don't have a specific resident committee we have monthly meetings with residents. We have an open door policy regarding concerns or requests from our residents/relatives.
Newsletter Yes This is produced on a 6 weekly basis.
Policy for management of challenging behaviour Yes The Oceania Group has a robust policy for the management of behaviour that challenges. Please ask management if you wish to view this.
Confused Residents Yes Some of our residents in the rest home and hospital do sometimes get confused but we have staff trained to handle difficult situations.
Rural Setting No We are situated on the outskirts of Tokoroa.
Smoking Permitted Yes Smoking is permitted outside.
Semi-Secure Yes
Updated: 30 Apr 2019
Special Features
Special Features
We have a happy hour every Friday afternoon with entertainment for all to enjoy
Updated: 30 Apr 2019
Interests & Activities
Interests & Activities
Activity programme, Art, BBQ, Board games, Big print books, Bingo, Bowls, Cards, Care and Craft, Children, Classical Music, Concerts, Entertainment, Entertainers, Exercises, Games, Gardening, Indoor Games, Housie, Library - staff bring in lots of books, Minibus, Movies, Pastoral care, Picnic facilities, Holidays, Senior Citizens
Updated: 30 Apr 2019
Additional Information
Additional Information
TopicDetails
Details about Meals We have delicious home cooked meals all prepared on site. A buffet style breakfast is served at 8am. Tray service is available if you choose this. The main meal of the day is serviced at midday. Morning and afternoon teas always consist of lovely homebaking and are very popular. We rotate our menus on a four weekly basis and get dietitian input in preparing these. All special needs are catered for.
Staffing Qualifications and Details We have great staff who are all caring and competent in their roles. We have a large number of staff who have achieved the National Certificate in Residential Care and a significant number working towards this. 40 of our staff hold current First Aid/CPR Certificates.
Associated Complexes We are part of the Oceania Group of Care Facilities.
What's included in your fees and what's not Please refer to management for more details
Updated: 30 Apr 2019
Languages Spoken
Languages Spoken
LanguageStatusDetails
Afrikaans Yes
Cook Island Maori Yes
Dutch Yes
English Yes
Filipino Yes
Samoan Yes
Updated: 30 Apr 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Inter denominational Yes
Roman Catholic Yes
Salvation Army Yes
(Other comments) Yes We also have visits from the Apostolic Church. We will endeavour to assist anyone who wishes to attend another church or religious group of their choice.
Updated: 30 Apr 2019
Distances
Distances
LocationDistanceDetails
Public Transport   Tokoroa has a taxi service and hospital bus service (for the Waikato Hospital) which come to the door. There is also a regular bus that travels around Tokoroa, with the bus stop right at the top of our driveway
Shops 1.00 km A dairy is closeby.
Mall 5.00 km Tokoroa's main shopping centre has all of the main shops and amenities that you require.
Parks   While we don't have any parks close by we are situated in a lovely residential area for walks with lots of lovely gardens to look at.
Library 5.00 km Tokoroa Public Library is in the central shopping centre. The librarians also visit on a monthly basis
Updated: 30 Apr 2019
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
CareerForce Yes
National Certificate in Community Support Services (Residential) Yes
National Certificate in Diversional Therapy Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes Audit reports available on the Ministry of Health website
CareerForce New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 30 Apr 2019

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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