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Victoria Place (formerly Tokoroa Lifecare)

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Information Pack
At a glance
Vacancy
Yes
Name
Victoria Place (formerly Tokoroa Lifecare)
Category
Rest Home Care
Address
9 Victoria Place
Tokoroa
Tokoroa 3420
Postal Address
Same as above
DHB
Waikato
Phone
View Phone Number
Fax
View Fax Number
Email
View Email Address
Web
Visit Website
Personnel
Manager
Maxine Mathews - 07 886 1572
Owner
Oceania Group - 09 356 1837
Clinical Manager
Debbie Norris - 07 886 1572 Ext 9338
Rachael Philip
Administrator - 07 886 1572
Other services
Photos
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Level 4 Restrictions - critical visitors only
Nestled down a quiet, leafy street in the heart of Tokoroa, Victoria Place is a warm, friendly care centre, offering a choice of standard and premium care rooms.

Your room is your own private space, so you can decorate it with your favourite pictures and ornaments. Standard rooms are large enough for a single bed, a chair and a wardrobe or chest of drawers. The cost of a standard room is included in the Care Services Fee set by the DHB. Premium rooms have additional features such as more space, an ensuite bathroom or outdoor access, but you’ll need to pay an extra amount per day to cover the cost of these premium features.

Victoria Place is ideally located just minutes from State Highway 1, making it easy for friends and family to pop by or get you out and about.

Everything you need is on your doorstep. Cafes, restaurants, supermarkets and shops are a short drive away, Tokoroa hospital is just across the road, and there are a number of parks to explore in the local area – including the beautiful Lake Moananui, which is a great spot for a picnic on a sunny summer’s day.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 26 May 2021
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 21
Vacancy Yes
Bed booked
Impending vacancy No
Premium Room Charges Some Rooms as at 28 Sep 2021
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 7 Dec 2021
Testimonials
Testimonials
"We really apprecaite your support without that we could even think about travelling overseas. Thanks a lot to your team"

"Your a very caring and supportive team from top in command to bottom of the ladder. Thanks again and a big pat on the back".

"All the warmest thanks and gratitude for looking after and taking care of our father. Thank you for showing us the highest standards of professionalism from your staff toward our dad"

"The staff of this resthome are fantastic. With all the help our family has had from them is over and beyond"
Updated: 26 May 2021
Personnel
Personnel
Type Hours Per Week Status Details
Registered Nurse Yes We have a Registered Nurse on duty 24 hours a day
Healthcare Assistants/Caregivers Yes
Diversional Therapist 40 Yes
Activities Co-ordinator 30 Yes Our Activities Co-ordinator works Monday to Friday.
Hairdresser Yes We have a Hairdresser who offers a range of services for our residents.
Podiatrist Negotiable We have a visiting podiatrist from Tirau that visits on a regular basis.
Dietitian Yes Oceania has a Dietitian available for advice, and assessment of residents if required. She also prepares the seasonal menu.
Kaumatua Yes We have a Kaumatua that will come in when needed.
Chaplain/Spiritual Advisor Yes These people are available to the residents and they visit regularly.
Other Personnel Yes We have community volunteers that come in on a regular basis.
Updated: 26 May 2021
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have oxygen available on site, we have oxygen cylinders and an O2 concentrator.
Gastronomy/Nasogastric Management No Referred to local hospital (Tokoroa Hospital) PRN.
Palliative Care (Contracted) Yes
End of Life/Palliative Care Yes We pride ourselves on the End of Life care we provide. We liaise with Hospice Waikato as necessary, and hospice staff visit often
Dialysis No Staff well educated in CAPD care and this is provided on site as necessary.
Wound Care Yes Provided on site. Complex wounds are referred to the Wound Nurse Specialist for advice
Diabetic Care Yes Via WDHB and local diabetes nurse.
Continence Advice Yes WDHB, USL and we also have our own appointed continence nurse on staff.
Stomal Therapy Yes WDHB
Stroke Rehabilitation Yes We have the local stroke support person visit and/or educate staff. Other specailists are available via WDHB.
Tracheotomy Care No If necessary will liase with WDHB
Spinal Injuries Care No WDHB
Infection Control Yes We have an appointed Infection Control Nurse and we also contact the WHDB specialist nurses or the public health service.
Surgical Followup Yes Referred for hospital appointments at WDHB or Tokoroa Hospital. We take care of wound management, dressings and pain management.
Psychiatric Care Yes WDHB/MHSOP
Clinical Management Yes We have a full time Clinical Manager
Updated: 26 May 2021
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes
Carer Support Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 26 May 2021
Features
Features
Feature Status Details
May Bring Own Furniture Yes Residents are free to bring their own furniture subject to space and safety constraints.
Single Rooms Yes
Ensuite Yes 12 of the rooms in the facility have ensuites.
Alcohol Permitted Yes This is permitted in moderation only.
Phone Access In Own Room Yes
Wifi Yes
Resident can adjust heating in own room No Management can adjust the heating if requested.
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes We have 1 large TV lounges
Provide End of Life/Palliative Care Yes
Palliative Care Contract Yes
Day Programme for day stay clients Yes
Outings Yes We have outings and picnics in our 10 seater van which has wheelchair access.
Maori Kaupapa Yes
Residents Committee No While we don't have a specific resident committee we have monthly meetings with residents. We have an open door policy regarding concerns or requests from our residents/relatives.
Newsletter Yes This is produced on a 6 weekly basis.
Policy for management of challenging behaviour Yes The Oceania Group has a robust policy for the management of behaviour that challenges. Please ask management if you wish to view this.
Confused Residents Yes Some of our residents in the rest home and hospital do sometimes get confused but we have staff trained to handle difficult situations.
Rural Setting No We are situated on the outskirts of Tokoroa.
Smoking Permitted Yes Smoking is permitted outside.
Semi-Secure Yes
Updated: 26 May 2021
Special Features
Special Features
We have a happy hour most Friday afternoons with entertainment for all to enjoy
Updated: 26 May 2021
Interests & Activities
Interests & Activities
Activity programme, Art, BBQ, Board games, Big print books, Bingo, Bowls, Cards, Care and Craft, Children, Classical Music, Concerts, Entertainment, Entertainers, Exercises, Games, Gardening, Indoor Games, Housie, Library - staff bring in lots of books, Minibus, Movies, Pastoral care, Picnic facilities, Holidays, Senior Citizens
Updated: 26 May 2021
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Please refer to management for more details
Staffing qualifications and details We have great staff who are all caring and competent in their roles. We have a large number of staff who have achieved the National Certificate in Residential Care and a significant number working towards this. 40 of our staff hold current First Aid/CPR Certificates.
Details about meals We have delicious home cooked meals all prepared on site. A buffet style breakfast is served at 8am. Tray service is available if you choose this. The main meal of the day is serviced at midday. Morning and afternoon teas always consist of lovely homebaking and are very popular. We rotate our menus on a four weekly basis and get dietitian input in preparing these. All special needs are catered for.
Associated Complexes We are part of the Oceania Group of Care Facilities.
Updated: 26 May 2021
Languages Spoken
Languages Spoken
Language Status Details
Cook Island Maori Yes
Dutch Yes
English Yes
Filipino Yes
Samoan Yes
Updated: 26 May 2021
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Inter denominational Yes
Roman Catholic Yes
Salvation Army Yes
(Other comments) Yes We also have visits from the Activate Church. We will endeavor to assist anyone who wishes to attend another church or religious group of their choice.
Updated: 26 May 2021
Distances
Distances
Location Distance Details
Public Transport Tokoroa has a taxi service and hospital bus service (for the Waikato Hospital) which come to the door. There is also a regular bus that travels around Tokoroa, with the bus stop right at the top of our driveway
Shops 1.00 Km A dairy is closeby.
Mall 5.00 Km Tokoroa's main shopping centre has all of the main shops and amenities that you require.
Parks While we don't have any parks close by we are situated in a lovely residential area for walks with lots of lovely gardens to look at.
Library 5.00 Km Tokoroa Public Library is in the central shopping centre. The librarians also visit on a monthly basis
Updated: 26 May 2021
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
New Zealand Aged Care Association (NZACA)
Updated: 26 May 2021

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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