Victoria Place (formerly Tokoroa Lifecare)
At a glance
- Vacancy
- Yes
- Name
- Victoria Place (formerly Tokoroa Lifecare)
- Category
- Rest Home Care
- Address
- 9 Victoria Place
Tokoroa
Tokoroa 3420 - Postal Address
- Same as above
- DHB
- Waikato
- Phone
- View Phone Number
- Fax
- View Fax Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Maxine Mathews - 07 886 1572
- Owner
- Oceania Group - 09 356 1837
- Clinical Manager
- Debbie Norris - 07 886 1572 Ext 9338
- Rachael Philip
- Administrator - 07 886 1572
Other services
Photos
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Map
Reviews
Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.
Nestled down a quiet, leafy street in the heart of Tokoroa, Victoria Place is a warm, friendly care centre, offering a choice of standard and premium care rooms.
Your room is your own private space, so you can decorate it with your favourite pictures and ornaments. Standard rooms are large enough for a single bed, a chair and a wardrobe or chest of drawers. The cost of a standard room is included in the Care Services Fee set by the DHB. Premium rooms have additional features such as more space, an ensuite bathroom or outdoor access, but you’ll need to pay an extra amount per day to cover the cost of these premium features.
Victoria Place is ideally located just minutes from State Highway 1, making it easy for friends and family to pop by or get you out and about.
Everything you need is on your doorstep. Cafes, restaurants, supermarkets and shops are a short drive away, Tokoroa hospital is just across the road, and there are a number of parks to explore in the local area – including the beautiful Lake Moananui, which is a great spot for a picnic on a sunny summer’s day.
Your room is your own private space, so you can decorate it with your favourite pictures and ornaments. Standard rooms are large enough for a single bed, a chair and a wardrobe or chest of drawers. The cost of a standard room is included in the Care Services Fee set by the DHB. Premium rooms have additional features such as more space, an ensuite bathroom or outdoor access, but you’ll need to pay an extra amount per day to cover the cost of these premium features.
Victoria Place is ideally located just minutes from State Highway 1, making it easy for friends and family to pop by or get you out and about.
Everything you need is on your doorstep. Cafes, restaurants, supermarkets and shops are a short drive away, Tokoroa hospital is just across the road, and there are a number of parks to explore in the local area – including the beautiful Lake Moananui, which is a great spot for a picnic on a sunny summer’s day.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| ORA Applies | No |
| Updated: 26 May 2021 | |
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 21 |
| Vacancy | Yes |
| Bed booked | |
| Impending vacancy | No |
| Premium Room Charges | Some Rooms as at 28 Sep 2021 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Updated: 7 Dec 2021 | |
Testimonials
| "We really apprecaite your support without that we could even think about travelling overseas. Thanks a lot to your team" "Your a very caring and supportive team from top in command to bottom of the ladder. Thanks again and a big pat on the back". "All the warmest thanks and gratitude for looking after and taking care of our father. Thank you for showing us the highest standards of professionalism from your staff toward our dad" "The staff of this resthome are fantastic. With all the help our family has had from them is over and beyond" |
| Updated: 26 May 2021 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have a Registered Nurse on duty 24 hours a day | |
| Healthcare Assistants/Caregivers | Yes | ||
| Diversional Therapist | 40 | Yes | |
| Activities Co-ordinator | 30 | Yes | Our Activities Co-ordinator works Monday to Friday. |
| Hairdresser | Yes | We have a Hairdresser who offers a range of services for our residents. | |
| Podiatrist | Negotiable | We have a visiting podiatrist from Tirau that visits on a regular basis. | |
| Dietitian | Yes | Oceania has a Dietitian available for advice, and assessment of residents if required. She also prepares the seasonal menu. | |
| Kaumatua | Yes | We have a Kaumatua that will come in when needed. | |
| Chaplain/Spiritual Advisor | Yes | These people are available to the residents and they visit regularly. | |
| Other Personnel | Yes | We have community volunteers that come in on a regular basis. | |
| Updated: 26 May 2021 | |||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | We have oxygen available on site, we have oxygen cylinders and an O2 concentrator. |
| Gastronomy/Nasogastric Management | No | Referred to local hospital (Tokoroa Hospital) PRN. |
| Palliative Care (Contracted) | Yes | |
| End of Life/Palliative Care | Yes | We pride ourselves on the End of Life care we provide. We liaise with Hospice Waikato as necessary, and hospice staff visit often |
| Dialysis | No | Staff well educated in CAPD care and this is provided on site as necessary. |
| Wound Care | Yes | Provided on site. Complex wounds are referred to the Wound Nurse Specialist for advice |
| Diabetic Care | Yes | Via WDHB and local diabetes nurse. |
| Continence Advice | Yes | WDHB, USL and we also have our own appointed continence nurse on staff. |
| Stomal Therapy | Yes | WDHB |
| Stroke Rehabilitation | Yes | We have the local stroke support person visit and/or educate staff. Other specailists are available via WDHB. |
| Tracheotomy Care | No | If necessary will liase with WDHB |
| Spinal Injuries Care | No | WDHB |
| Infection Control | Yes | We have an appointed Infection Control Nurse and we also contact the WHDB specialist nurses or the public health service. |
| Surgical Followup | Yes | Referred for hospital appointments at WDHB or Tokoroa Hospital. We take care of wound management, dressings and pain management. |
| Psychiatric Care | Yes | WDHB/MHSOP |
| Clinical Management | Yes | We have a full time Clinical Manager |
| Updated: 26 May 2021 | ||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | |
| Carer Support | Yes | |
| Subsidised | Yes | |
| Private Paying | Yes | |
| Booking can be made in advance | Yes | |
| Updated: 26 May 2021 | ||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Residents are free to bring their own furniture subject to space and safety constraints. |
| Single Rooms | Yes | |
| Ensuite | Yes | 12 of the rooms in the facility have ensuites. |
| Alcohol Permitted | Yes | This is permitted in moderation only. |
| Phone Access In Own Room | Yes | |
| Wifi | Yes | |
| Resident can adjust heating in own room | No | Management can adjust the heating if requested. |
| Cater for under 65 yrs with Disability | Yes | |
| Lounges/seating areas | Yes | We have 1 large TV lounges |
| Provide End of Life/Palliative Care | Yes | |
| Palliative Care Contract | Yes | |
| Day Programme for day stay clients | Yes | |
| Outings | Yes | We have outings and picnics in our 10 seater van which has wheelchair access. |
| Maori Kaupapa | Yes | |
| Residents Committee | No | While we don't have a specific resident committee we have monthly meetings with residents. We have an open door policy regarding concerns or requests from our residents/relatives. |
| Newsletter | Yes | This is produced on a 6 weekly basis. |
| Policy for management of challenging behaviour | Yes | The Oceania Group has a robust policy for the management of behaviour that challenges. Please ask management if you wish to view this. |
| Confused Residents | Yes | Some of our residents in the rest home and hospital do sometimes get confused but we have staff trained to handle difficult situations. |
| Rural Setting | No | We are situated on the outskirts of Tokoroa. |
| Smoking Permitted | Yes | Smoking is permitted outside. |
| Semi-Secure | Yes | |
| Updated: 26 May 2021 | ||
Special Features
| We have a happy hour most Friday afternoons with entertainment for all to enjoy |
| Updated: 26 May 2021 |
Interests & Activities
| Activity programme, Art, BBQ, Board games, Big print books, Bingo, Bowls, Cards, Care and Craft, Children, Classical Music, Concerts, Entertainment, Entertainers, Exercises, Games, Gardening, Indoor Games, Housie, Library - staff bring in lots of books, Minibus, Movies, Pastoral care, Picnic facilities, Holidays, Senior Citizens |
| Updated: 26 May 2021 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | Please refer to management for more details | |
| Staffing qualifications and details | We have great staff who are all caring and competent in their roles. We have a large number of staff who have achieved the National Certificate in Residential Care and a significant number working towards this. 40 of our staff hold current First Aid/CPR Certificates. | |
| Details about meals | We have delicious home cooked meals all prepared on site. A buffet style breakfast is served at 8am. Tray service is available if you choose this. The main meal of the day is serviced at midday. Morning and afternoon teas always consist of lovely homebaking and are very popular. We rotate our menus on a four weekly basis and get dietitian input in preparing these. All special needs are catered for. | |
| Associated Complexes | We are part of the Oceania Group of Care Facilities. | |
| Updated: 26 May 2021 | ||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Cook Island Maori | Yes | |
| Dutch | Yes | |
| English | Yes | |
| Filipino | Yes | |
| Samoan | Yes | |
| Updated: 26 May 2021 | ||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Baptist | Yes | |
| Inter denominational | Yes | |
| Roman Catholic | Yes | |
| Salvation Army | Yes | |
| (Other comments) | Yes | We also have visits from the Activate Church. We will endeavor to assist anyone who wishes to attend another church or religious group of their choice. |
| Updated: 26 May 2021 | ||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | Tokoroa has a taxi service and hospital bus service (for the Waikato Hospital) which come to the door. There is also a regular bus that travels around Tokoroa, with the bus stop right at the top of our driveway | |
| Shops | 1.00 Km | A dairy is closeby. |
| Mall | 5.00 Km | Tokoroa's main shopping centre has all of the main shops and amenities that you require. |
| Parks | While we don't have any parks close by we are situated in a lovely residential area for walks with lots of lovely gardens to look at. | |
| Library | 5.00 Km | Tokoroa Public Library is in the central shopping centre. The librarians also visit on a monthly basis |
| Updated: 26 May 2021 | ||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| National Certificate in Diversional Therapy | Yes | |
| New Zealand Aged Care Association (NZACA) | Yes | |
|
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| Updated: 26 May 2021 | ||
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.
