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Ultimate Care Rhapsody - Ngamotu

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Ultimate Care Rhapsody
Rest Home Care
30 Mill Road
Lower Vogletown
New Plymouth 4310
Postal Address
30 Mill Road
Lower Vogeltown
New Plymouth 4310
06 759 0080
06 759 1222
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Wayne Samways - 06 759 0080
Ultimate Care Group
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Rhapsody Brochure Rhapsody Brochure Rhapsody Brochure

Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Situated in Lower Vogeltown, New Plymouth on three acres in a picturesque park-like setting is Ultimate Care Rhapsody. A beautiful purpose built rest home and hospital facility, staff are committed to providing the best possible healthcare services to residents and families. Spacious and welcoming, our facilities have an abundance of lounges and communal areas. We offer large rooms – some accommodate double occupancy – and residents also enjoy a lovely, large dining area.

Our Facility Manager comments, “We really are well connected to the community. All of the amenities and shops that our residents need are close by in central New Plymouth.

You’ll find that everyone here is caring and friendly and our residents have personal care plans and enjoy tailor-made activities.”
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 31 Aug 2017
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 54
Vacancy Yes
Impending vacancy Yes - Vacancies available
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 29 Oct 2020
The family of A.M. would like to thank you all for your love and care of A over her final months.

Thank you so much for the kindness and caring that you showed mum over the last seven months we appreciate all the 'everyday' things you did for her. JK family

It was reassuring to know our father was being looked after by the very caring staff in such a friendly atmosphere and that we have continued care for our mother especially as she readjusts to a life with him after 74 years married. JSS family.


Having been a resident for 14 years and lately having a health issue for which I was hospitalised, it made me realise how wonderful the staff here at Rhapsody, from the manager down to the handyman, have been and are still caring for me. Please accept this as a big thank you to the New Plymouth staff.

Yours faithfully,
Updated: 31 Aug 2017
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have a team of dedicated registered nurses who cover 24/7. Our registered nurses have a Clinical Services Manager who oversees the responsibility for all the nursing care given to our residents.
Healthcare Assistants/Caregivers Yes We have a team of dedicated caregivers who are committed to providing a homelike environment as well as providing a high quality of care when it is needed.
Physiotherapist Yes We have a contracted physiotherapist who visits two days per week. Our Physio also assists in education in lifting correctly for our nursing staff.
Occupational Therapist Yes We do not have an occupational therapist on site, however if we needed to have input a referral to the DHB, or private contractor can be made.
Social Worker (on site) No We do not have our own social worker. If there is any social worker input required we access the community services.
Diversional Therapist Yes We have a full time Diversional therapist who engages with our residents to get to know them individually. We recently received a continuous improvement rating at our Ministry of Health audit for our activities programme that meets the needs of all!
Activities Co-ordinator Yes Our activity co-ordinators are on site 5 days a week. Our activities programme is regularly updated and promises to cater to a variety of interests and needs. Our programme incorporates day trips, one-to-one sessions and group sessions.
Hairdresser Yes We have our own salon with a hairdresser in attendance Tuesdays and Thursdays. Residents are also welcome to have their own hairdresser visit them at Rhapsody.
Podiatrist Yes We have a contracted podiatrist that visits six weekly. The podiatrist will also visit outside of this time frame for private consultations if required.
Dietitian Yes Our nutritious menus have all been approved by a registered dietitian. We have access to the dietitian at our DHB should we need to make a referral.
Accredited Visitors No
Kaumatua Yes This can be arranged on an individual basis as required.
Chaplain/Spiritual Advisor Yes The Chaplain visits every week and can be arranged on an individual basis as required.
Other Personnel Yes We also have a committed team of experts at our National Support office, they are a National Clinical Coach, National Quality Manager and InterRAI manager as well as highly qualified senior managers to support our service delivery.
Updated: 31 Aug 2017
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes If oxygen therapy is prescribed we have a team of staff who can manage your requirement.
Gastronomy/Nasogastric Management Yes We have skilled registered nursing staff that can take care of any gastric or naso-gastric requirements.
End of Life/Palliative Care Yes We have a a team of dedicated staff who will provide the best possible care for any of our residents who are at the end stage of life or require palliative care for a period of time. This end stage of life care is overseen by our National Clinical Coach
Dialysis No We are unable to provide dialysis
Wound Care Yes Our team of registered nurses are skilled in managing wounds should they arise. Our National Clinical Coach is also our wound expert for the company who has regular input into wound care plans.
Diabetic Care Yes We have trained staff who can manage any needs with regards to diabetic management.
Continence Advice Yes Our teams will take care of your continence needs by ensuring you have a continence assessment on arrival or at any time during your stay.
Stomal Therapy No We do not have a stomal therapist on site but we can access these services if required
Stroke Rehabilitation Yes We are trained to take care of you should you suffer from a stroke. Our staff and physiotherapist will be able to assess your needs.
Tracheotomy Care No We do not provide this level of care.
Spinal Injuries Care No We are not resourced to provide spinal injury care
Infection Control Yes We are pleased to say we have a very robust infection control programme that has been endorsed by the Medical Officer of Public Health.
Surgical Followup Yes If you have had to have surgery and require post-operative recuperation we can also assist in your recovery.
Psychiatric Care No We do not provide this service.
Clinical Management Yes We have a full time clinical services manager who is well supported by our National Clinical Coach and the Wellington National Support team.
Updated: 31 Aug 2017
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We offer respite services. Our respite service provides short-term breaks for the carers of a disabled person, while also providing a positive, stimulating and worthwhile experience and allows you the carer to also have a break.
Carer Support Yes If you are receiving carer support as a result of looking after someone and you would like a break, you can use choose short term residential care and pay for this out of the carer support subsidy you receive.
Subsidised No If you are 65 years young or over, you may be entitled to subsidised care from the Ministry of Health. We provide the residential care needed.
Private Paying Yes We are a private company and we accept private residential clients as well as subsidised.
Booking can be made in advance No Unfortunately at this time due to high demand of our beds for permanent care we are unable to take advance bookings. However, please call our facility manager to discuss as we might just have an available room at your time of need.
Updated: 31 Aug 2017
May Bring Own Furniture Yes Residents are welcome to bring their own furniture with them (subject to space and safety constraints).
Single Rooms Yes
Shared Rooms Yes All our rooms are double sized which enables residents to to share a room if desired
Rooms suitable for a couple Yes
Ensuite Yes
Alcohol Permitted Yes We have a regular Happy Hour. Residents are welcome to consume their own alcohol within reason.
Pets In Residence Yes We currently have 3 birds and a fish pond.
Phone Access In Own Room Yes A personal phone line can be arranged. Additional fees apply.
Wifi Yes
Resident can adjust heating in own room No The heating is thermostatically controlled in the hallways.
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes We have multiple seating and lounge areas within our home. They are all very different and provide an ever changing outlook for our residents. We also have lovely outdoor seating areas too.
Palliative Care Contract Yes
Outings Yes We plan a variety of interesting outings as per the activities programme. Outing suggestions from residents and family members are always welcomed.
Whanau Room Yes We have a Whanau Room where residents and families can meet and share meals, and meet with medical and allied health services.
Maori Kaupapa Yes We have a specific cultural policy which we follow at all times. Local Kaupapa can be accessed on an individual basis as required.
Residents Committee Yes We have residents meetings once a month where issues can be discussed and suggestions can be made. Family members are welcome to attend these meetings.
Newsletter No Although we are looking to do one quarterly
Policy for management of challenging behaviour Yes Please contact the facility manager if you wish to see a copy of this policy.
Confused Residents Yes Specific actions are in place to ensure their safety and the privacy of other residents.
Smoking Permitted Yes The Ultimate Care Group is a smoke-free facility. Smoking is permitted outside in a designated area.
Updated: 31 Aug 2017
Interests & Activities
Interests & Activities
We have 2 dedicated activities co-ordinators who provides an interesting and varied programme of activities for our residents.

Our programme includes: a variety of guest speakers and musical entertainers who perform on-site weekly, shopping trips, herb gardening, fish & chips on the beach, Melbourne Cup celebrations, Day out at the races, garden visits, scenic drives and an exercise programme.

We also have a men's group that meets regularly. Shadow the dog visits every Friday from K9 friends. We also have a dedicated craft day once a week.

We host a number of events on site which have included regular BBQ's, Christmas celebrations, fortnightly Happy Hour and a loud shirt day. After its success last year, we will be organising two Fair Days on-site in 2016!

Last year Rhapsody started up its very own worm farm which residents have enjoyed looking after.
Updated: 31 Aug 2017
Additional Information
Additional Information
Details about Meals Our menus are dietician approved and rotate on a 5 weekly basis. We promise to provide both highly nutritious meals with the taste of home cooking. For those residents requiring a texture modified meal, our new menu incorporates options from the Pure Food Company. Winner of the NZ Food Awards 2015 - Health and Awareness, the Pure Food Company’s meals deliver optimal nutritional benefits to residents as well as being both appetizing and delicious.
Staffing Qualifications and Details
Associated Complexes We also offer hospital level care and respite care. Our facility operates under the governance of the Ultimate Care Group.
What's included in your fees and what's not Please contact the facility manager for a detailed price list.
Updated: 31 Aug 2017
Languages Spoken
Languages Spoken
Afrikaans Yes
Arabic Yes
Dutch Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Maori - Te Reo Yes
Samoan Yes
Tagalog Yes
Updated: 31 Aug 2017
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes We have regular visits from an Anglican minister.
Inter denominational Yes Weekly services are held by our own facility chaplin. All are welcome.
Roman Catholic Yes We also have regular visits from the local Roman Catholic representative.
(Other comments) Yes Our chaplin is available through out the week to assist the residents as needed. We will also endeavour to ensure that any special spiritual or religious needs are met, and will help our residents to contact the appropriate persons to help them to do so.
Updated: 31 Aug 2017
Mall 0.20 km We are situtated very close to the city centre of New Plymouth and therefore have a large variety of shops, cafes and other facilities close by.
Parks   There are several large, beautiful parks close by which have gardens, walks and children's playgrounds. We also pride ourselves on our own park like grounds which the residents all enjoy and provides a very peaceful and tranquil setting.
Library 0.20 km The local library is situated in the city centre close by. We also have access to a mobile library that calls in on a regular basis and we have our own library on site
Updated: 31 Aug 2017
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
National Certificate in Diversional Therapy Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes http://www.ultimatecare.co.nz/homes-and-villages/taranaki/rhapsody.html
New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 31 Aug 2017

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.