Jump to Content

Search our directory

Ultimate Care Aroha

Send me an
Information Pack
At a glance
Ultimate Care Aroha
Rest Home Care
128 Monrad Street
Palmerston North 4412
Postal Address
Same as above
06 358 8093
06 358 8029
View Email Address
Visit Website
Find us on Facebook
Helen Manoharan - 06 3588093
Ultimate Care Group
Other services
Tap to view all photos 1/10

You need Adobe Reader to view PDF files.

Preview File Description
Ultimate Care Aroha Brochure Ultimate Care Aroha Brochure Ultimate Care Aroha Brochure

Contact us today and see what a positive move to Ultimate Care Aroha can make to your life.



Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Visitors as usual (but not if you’re unwell or recently returned from overseas)
Located in Palmerston North, Ultimate Care Aroha is a well established and respected rest home and hospital which includes specialist dementia care. Our staff are committed to providing the best possible healthcare services to residents and families.

Situated in a picturesque setting, the facility has a beautiful outdoor courtyard, complete with an aviary. With many spacious bedrooms, there is certainly space for residents to add their own personal touch.

Our site is just minutes from Palmerston North’s wide variety of shops and medical amenities. We have a wonderful, relaxed atmosphere, a varied activities programme and we provide security and companionship.

Our dedicated team of nurses and caregivers offer an unparalleled quality of personalised care backed by industry-leading qualifications and training. They are provided with ongoing training and professional development.

We offer comfortable home-like facilities and deliver the very best in care.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 1 Dec 2020
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 13
Vacancy No
Impending vacancy No
Premium Room Charges Some Rooms from $10/day up to $25/day as at 05 Nov 2020
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 18 Jan 2021
My sister, daughter and I called in to Aroha a couple of weeks ago to see the dementia unit. We were welcomed by Jo Aan who was on duty that weekend. I would like to let you know that we found him to be very professional. His uniform was immaculate and he was very helpful. We saw how he was interacting with the residents and we were very impressed. MD

To all the staff at Aroha Lifecare. On behalf of Rick's family I would like to say thank you for all the loving care you all gave him during his time with you. I know he gave you a bit of stick at times, but he told me several times that he was being looked after well. Than you also for the support you gave us all while he was there. You were always honest, sensitive and genuinely caring. We always felt welcome and that it was "Dad's Place". It meant a lot to us that his last days were comfortable and peaceful. Arohanui, Faith. M

Throughout our dealings the staff here have been patient and seem genuinely caring. Facilities are tidy and well kept. AS
Updated: 1 Dec 2020
Type Hours Per Week Status Details
Registered Nurse Yes We have a team of committed registered nurses who strive to ensure residents' needs are being met. Our team of registered nurses cover all shifts 24/7.
Healthcare Assistants/Caregivers Yes We have a team of caregivers who are committed to providing the best possible care for all of our residents. Our Caregivers undergo regular training and education.
Physiotherapist Negotiable A Physiotherapist can be referred by the Resident's GP or through the Hospital.
Occupational Therapist Negotiable We are happy to make a referral for Occupational Therapist input should you require it.
Social Worker (on site) No Hospital Social Workers can be referred to by the Resident's GP if required.
Diversional Therapist Yes
Hairdresser Yes Pat, our local Hairdresser Visits weekly or fortnightly as required
Podiatrist Yes Our podiatrist visits fortnightly. These services are provided at the residents own cost.
Dietitian Yes All of our menus have been approved by a dietitian. We can make a referral to dietitian services if this is required for individual consultation
Kaumatua Negotiable We can source availability of appropriate local Kaumatua or Iwi provider services which can be arranged on an individual basis as required.
Chaplain/Spiritual Advisor Negotiable We can access a chaplin through the various church groups which visit. This can be arranged on an individual basis as required.
Updated: 1 Dec 2020
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We can provide if prescribed by a doctor, and oxygen management.
End of Life/Palliative Care Yes Generally speaking, people who are dying need care in four areas, physical comfort, mental and emotional needs, spiritual issues, and practical tasks. Their families need support as well. It is our goal to provide all of this at the end stage of life.
Wound Care Yes We have a dedicated Wound Care Nurse working within our organisation as well as access to Wound Care Specialists.
Diabetic Care Yes We are able to support you with your diabetic needs.
Continence Advice Yes We have staff internally that are experienced and educated regarding incontinence products that are used within the facility and are more than happy to review your continence needs.
Infection Control Yes Our organisation has a very robust infection control programme that has been endorsed by the Medical Officer of Health.
Surgical Followup Yes If you have a surgical procedure we are more than happy to be part of your post-op recovery.
Community Health Yes
Clinical Management Yes We have a full-time Clinical Services Manager who provides support to our Nurses and Caregivers and all care of our Residents.
Other Specialties Yes
Updated: 1 Dec 2020
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Yes, we can provide respite care to suit your needs. Please contact us if you are looking for support as we would love to chat with you and advise availability.
Carer Support Yes If you are in need of a break from looking after your loved one we may be able to offer you that assistance. Please contact us for more information and availabilities.
Private Paying Yes Yes, we provide private paying services. Contact us for details on private paying options if you do not meet the criteria for a government subsidy.
Booking can be made in advance Yes We are more than happy to work with you for booking in advance. Please contact us for more information and availabilities.
Updated: 1 Dec 2020
Feature Status Details
May Bring Own Furniture Yes Subject to space and safety constraints, please contact us first.
Single Rooms Yes We have beautiful single rooms. Contact us for more information and availabilities.
Rooms suitable for a couple Yes We have rooms to accommodate couples. Contact us for more information and availabilities.
Resident can adjust heating in own room Yes Our Resident's rooms have heating and temperatures can be adjusted to each individual's requirements/preference.
Cater for under 65 yrs with Disability Yes As an organisation our core business is Aged Care. We do however acknowledge that some of our referrals could be for people under the age of 65yrs. We will always consider this person on a case by case to ensure we can meet their needs.
Lounges/seating areas Yes We have a variety of locations for residents and their families to meet in.
Gay / LGBT IQ Friendly Yes
Outings Yes Yes, we have regular trips out and about that are very popular with our residents.
Whanau Room Yes We have a dedicated Whanau / family room for you.
Residents Committee Yes Combined Resident/Family meetings are held monthly. Families are welcome to attend and we encourage their involvement.
Newsletter Yes
Policy for management of challenging behaviour Yes Our organisation has a very robust policy framework and we have a policy for management of challenging behaviour
Confused Residents Yes At times we see confusion with some of our residents. Our team of staff are highly trained to ensure we comfort and support any of our residents that may be distressed or confused at periods of times.
Smoking Permitted Yes The Ultimate Care Group is a smoke-free facility. Smoking is permitted outside in a designated area.
Semi-Secure Yes We have alarmed doors.
Updated: 1 Dec 2020
Special Features
Special Features
Dementia Care

Registered Nurse on site 24 hours a day

Open-ended visiting hours

activities programme

Hairdresser and Podiatrist

Regular Happy Hour

Dietician - approved meals and catering for special diets

Sky TV

Close to Supermarket, Medical Centre, Local Churches & Shopping centre
Updated: 1 Dec 2020
Interests & Activities
Interests & Activities
Activity programme, BBQ, Concerts, Cooking, Craft, Electric beds, Entertainment, Exercises, Garden, Happy Hour, Newspaper reading, Outings, Senior Citizens, RSA, Age Concern, Alzheimer's Society, Arthritis society, Big print books, Blind Foundation, Board games, Breakfast in bed, Canine friends, Church, CMA, Digital camera, Flower arranging, Gardening, Minibus, Parkinson's Society, Organ, Parties, Quizzes, Vegetarian, Fax, Sing-a-longs, Singing, Sky TV, Travel, Videos
Updated: 1 Dec 2020
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Please contact us for a detailed price list.
Staffing qualifications and details Our staff go through an orientation programme and continue with on-going education
Details about meals Daily home baking and dietcian approved menus. We can cater for vegetarian, mulee, diabetic, gluten free options.
Associated Complexes We also offer hospital-level care, respite care and palliative care services. Our facility operates under the governance of the Ultimate Care Group with 19 care facilities NZ wide.
Updated: 1 Dec 2020
Languages Spoken
Languages Spoken
Language Status Details
Chinese Yes
Chinese dialect Yes
Cook Island Maori Yes
Dutch Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Hindi Yes
Malay Yes
Mandarin Yes
Maori - Te Reo Yes
Nepali Yes
Punjabi Yes
Rarotongan Yes
Thai Yes
Updated: 1 Dec 2020
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes We can arrange a visit upon request.
Baptist Yes We can arrange a visit upon request.
Brethren Yes We can arrange a visit upon request.
Christian Yes We can arrange a visit upon request.
Jehovah Witness Yes We can arrange a visit upon request.
Methodist Yes We can arrange a visit upon request.
Pentecostal Yes We can arrange a visit upon request.
Presbyterian Yes We can arrange a visit upon request.
Ratana Yes We can arrange a visit upon request.
Roman Catholic Yes We can arrange a visit upon request.
Salvation Army Yes We can arrange a visit upon request.
Seventh Day Adventist Yes We can arrange a visit upon request.
The Church of Jesus Christ Latter-Day Saints Yes We can arrange a visit upon request.
(Other comments) Yes Other Faiths can be sourced by the Facility to see if there's a local representation.
Updated: 1 Dec 2020
Location Distance Details
Public Transport 1.00 Km The local bus route is within 1 km of the Facility. We can arrange transport for residents upon request.
Shops 1.00 Km Highbury shops are within 1 km of the Facility and the Palmerston North CBD is minutes away by car.
Mall 5.00 Km
Parks 1.00 Km
Library 5.00 Km
Updated: 1 Dec 2020
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
CareerForce Yes We are currently engaged with CareerForce to ensure all of our staff receive the best possible education and training.
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Diversional Therapy Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association (NZACA) Yes We are members of NZACA
Rest Home MOH Audit Report Available. Yes https://www.health.govt.nz/sites/default/files/prms/audit_summaries/AuditSummary_PRMS_CommunicatePublish_000013984004.pdf
CareerForce New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 1 Dec 2020

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.