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Ultimate Care Aroha
At a glance
- Vacancy
- No
- Name
- Ultimate Care Aroha
- Category
- Rest Home Care
- Address
- 128 Monrad Street
Highbury
Palmerston North 4412 - Postal Address
- Same as above
- DHB
- MidCentral
- Phone
- 06 358 8093
- Fax
- 06 358 8029
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Helen Manoharan - 06 3588093
- Owner
- Ultimate Care Group
Other services
Photos
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Map
Downloads
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| Preview | File | Description |
|---|---|---|
 Ultimate Care Aroha Brochure |
Contact us today and see what a positive move to Ultimate Care Aroha can make to your life.
|
Reviews
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Description
Located in Palmerston North, Ultimate Care Aroha is a well established and respected rest home and hospital which includes specialist dementia care. Our staff are committed to providing the best possible healthcare services to residents and families.
Situated in a picturesque setting, the facility has a beautiful outdoor courtyard, complete with an aviary. With many spacious bedrooms, there is certainly space for residents to add their own personal touch.
Our site is just minutes from Palmerston North’s wide variety of shops and medical amenities. We have a wonderful, relaxed atmosphere, a varied activities programme and we provide security and companionship.
Our dedicated team of nurses and caregivers offer an unparalleled quality of personalised care backed by industry-leading qualifications and training. They are provided with ongoing training and professional development.
We offer comfortable home-like facilities and deliver the very best in care.
Situated in a picturesque setting, the facility has a beautiful outdoor courtyard, complete with an aviary. With many spacious bedrooms, there is certainly space for residents to add their own personal touch.
Our site is just minutes from Palmerston North’s wide variety of shops and medical amenities. We have a wonderful, relaxed atmosphere, a varied activities programme and we provide security and companionship.
Our dedicated team of nurses and caregivers offer an unparalleled quality of personalised care backed by industry-leading qualifications and training. They are provided with ongoing training and professional development.
We offer comfortable home-like facilities and deliver the very best in care.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| ORA Applies | No |
| Updated: 1 Dec 2020 | |
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 13 |
| Vacancy | No |
| Impending vacancy | No |
| Premium Room Charges | Some Rooms from $10/day up to $25/day as at 05 Nov 2020 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Updated: 18 Jan 2021 | |
Testimonials
| My sister, daughter and I called in to Aroha a couple of weeks ago to see the dementia unit. We were welcomed by Jo Aan who was on duty that weekend. I would like to let you know that we found him to be very professional. His uniform was immaculate and he was very helpful. We saw how he was interacting with the residents and we were very impressed. MD To all the staff at Aroha Lifecare. On behalf of Rick's family I would like to say thank you for all the loving care you all gave him during his time with you. I know he gave you a bit of stick at times, but he told me several times that he was being looked after well. Than you also for the support you gave us all while he was there. You were always honest, sensitive and genuinely caring. We always felt welcome and that it was "Dad's Place". It meant a lot to us that his last days were comfortable and peaceful. Arohanui, Faith. M Throughout our dealings the staff here have been patient and seem genuinely caring. Facilities are tidy and well kept. AS |
| Updated: 1 Dec 2020 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have a team of committed registered nurses who strive to ensure residents' needs are being met. Our team of registered nurses cover all shifts 24/7. | |
| Healthcare Assistants/Caregivers | Yes | We have a team of caregivers who are committed to providing the best possible care for all of our residents. Our Caregivers undergo regular training and education. | |
| Physiotherapist | Negotiable | A Physiotherapist can be referred by the Resident's GP or through the Hospital. | |
| Occupational Therapist | Negotiable | We are happy to make a referral for Occupational Therapist input should you require it. | |
| Social Worker (on site) | No | Hospital Social Workers can be referred to by the Resident's GP if required. | |
| Diversional Therapist | Yes | ||
| Hairdresser | Yes | Pat, our local Hairdresser Visits weekly or fortnightly as required | |
| Podiatrist | Yes | Our podiatrist visits fortnightly. These services are provided at the residents own cost. | |
| Dietitian | Yes | All of our menus have been approved by a dietitian. We can make a referral to dietitian services if this is required for individual consultation | |
| Kaumatua | Negotiable | We can source availability of appropriate local Kaumatua or Iwi provider services which can be arranged on an individual basis as required. | |
| Chaplain/Spiritual Advisor | Negotiable | We can access a chaplin through the various church groups which visit. This can be arranged on an individual basis as required. | |
| Updated: 1 Dec 2020 | |||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | We can provide if prescribed by a doctor, and oxygen management. |
| End of Life/Palliative Care | Yes | Generally speaking, people who are dying need care in four areas, physical comfort, mental and emotional needs, spiritual issues, and practical tasks. Their families need support as well. It is our goal to provide all of this at the end stage of life. |
| Wound Care | Yes | We have a dedicated Wound Care Nurse working within our organisation as well as access to Wound Care Specialists. |
| Diabetic Care | Yes | We are able to support you with your diabetic needs. |
| Continence Advice | Yes | We have staff internally that are experienced and educated regarding incontinence products that are used within the facility and are more than happy to review your continence needs. |
| Infection Control | Yes | Our organisation has a very robust infection control programme that has been endorsed by the Medical Officer of Health. |
| Surgical Followup | Yes | If you have a surgical procedure we are more than happy to be part of your post-op recovery. |
| Community Health | Yes | |
| Clinical Management | Yes | We have a full-time Clinical Services Manager who provides support to our Nurses and Caregivers and all care of our Residents. |
| Other Specialties | Yes | |
| Updated: 1 Dec 2020 | ||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | Yes, we can provide respite care to suit your needs. Please contact us if you are looking for support as we would love to chat with you and advise availability. |
| Carer Support | Yes | If you are in need of a break from looking after your loved one we may be able to offer you that assistance. Please contact us for more information and availabilities. |
| Private Paying | Yes | Yes, we provide private paying services. Contact us for details on private paying options if you do not meet the criteria for a government subsidy. |
| Booking can be made in advance | Yes | We are more than happy to work with you for booking in advance. Please contact us for more information and availabilities. |
| Updated: 1 Dec 2020 | ||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Subject to space and safety constraints, please contact us first. |
| Single Rooms | Yes | We have beautiful single rooms. Contact us for more information and availabilities. |
| Rooms suitable for a couple | Yes | We have rooms to accommodate couples. Contact us for more information and availabilities. |
| Resident can adjust heating in own room | Yes | Our Resident's rooms have heating and temperatures can be adjusted to each individual's requirements/preference. |
| Cater for under 65 yrs with Disability | Yes | As an organisation our core business is Aged Care. We do however acknowledge that some of our referrals could be for people under the age of 65yrs. We will always consider this person on a case by case to ensure we can meet their needs. |
| Lounges/seating areas | Yes | We have a variety of locations for residents and their families to meet in. |
| Gay / LGBT IQ Friendly | Yes | |
| Outings | Yes | Yes, we have regular trips out and about that are very popular with our residents. |
| Whanau Room | Yes | We have a dedicated Whanau / family room for you. |
| Residents Committee | Yes | Combined Resident/Family meetings are held monthly. Families are welcome to attend and we encourage their involvement. |
| Newsletter | Yes | |
| Policy for management of challenging behaviour | Yes | Our organisation has a very robust policy framework and we have a policy for management of challenging behaviour |
| Confused Residents | Yes | At times we see confusion with some of our residents. Our team of staff are highly trained to ensure we comfort and support any of our residents that may be distressed or confused at periods of times. |
| Smoking Permitted | Yes | The Ultimate Care Group is a smoke-free facility. Smoking is permitted outside in a designated area. |
| Semi-Secure | Yes | We have alarmed doors. |
| Updated: 1 Dec 2020 | ||
Special Features
| Dementia Care Registered Nurse on site 24 hours a day Open-ended visiting hours activities programme Hairdresser and Podiatrist Regular Happy Hour Dietician - approved meals and catering for special diets Sky TV Close to Supermarket, Medical Centre, Local Churches & Shopping centre |
| Updated: 1 Dec 2020 |
Interests & Activities
| Activity programme, BBQ, Concerts, Cooking, Craft, Electric beds, Entertainment, Exercises, Garden, Happy Hour, Newspaper reading, Outings, Senior Citizens, RSA, Age Concern, Alzheimer's Society, Arthritis society, Big print books, Blind Foundation, Board games, Breakfast in bed, Canine friends, Church, CMA, Digital camera, Flower arranging, Gardening, Minibus, Parkinson's Society, Organ, Parties, Quizzes, Vegetarian, Fax, Sing-a-longs, Singing, Sky TV, Travel, Videos |
| Updated: 1 Dec 2020 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | Please contact us for a detailed price list. | |
| Staffing qualifications and details | Our staff go through an orientation programme and continue with on-going education | |
| Details about meals | Daily home baking and dietcian approved menus. We can cater for vegetarian, mulee, diabetic, gluten free options. | |
| Associated Complexes | We also offer hospital-level care, respite care and palliative care services. Our facility operates under the governance of the Ultimate Care Group with 19 care facilities NZ wide. | |
| Updated: 1 Dec 2020 | ||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Chinese | Yes | |
| Chinese dialect | Yes | |
| Cook Island Maori | Yes | |
| Dutch | Yes | |
| English | Yes | |
| Fijian | Yes | |
| Fijian Indian | Yes | |
| Filipino | Yes | |
| Hindi | Yes | |
| Malay | Yes | |
| Mandarin | Yes | |
| Maori - Te Reo | Yes | |
| Nepali | Yes | |
| Punjabi | Yes | |
| Rarotongan | Yes | |
| Thai | Yes | |
| Updated: 1 Dec 2020 | ||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | We can arrange a visit upon request. |
| Baptist | Yes | We can arrange a visit upon request. |
| Brethren | Yes | We can arrange a visit upon request. |
| Christian | Yes | We can arrange a visit upon request. |
| Jehovah Witness | Yes | We can arrange a visit upon request. |
| Methodist | Yes | We can arrange a visit upon request. |
| Pentecostal | Yes | We can arrange a visit upon request. |
| Presbyterian | Yes | We can arrange a visit upon request. |
| Ratana | Yes | We can arrange a visit upon request. |
| Roman Catholic | Yes | We can arrange a visit upon request. |
| Salvation Army | Yes | We can arrange a visit upon request. |
| Seventh Day Adventist | Yes | We can arrange a visit upon request. |
| The Church of Jesus Christ Latter-Day Saints | Yes | We can arrange a visit upon request. |
| (Other comments) | Yes | Other Faiths can be sourced by the Facility to see if there's a local representation. |
| Updated: 1 Dec 2020 | ||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 1.00 Km | The local bus route is within 1 km of the Facility. We can arrange transport for residents upon request. |
| Shops | 1.00 Km | Highbury shops are within 1 km of the Facility and the Palmerston North CBD is minutes away by car. |
| Mall | 5.00 Km | |
| Parks | 1.00 Km | |
| Library | 5.00 Km | |
| Updated: 1 Dec 2020 | ||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| CareerForce | Yes | We are currently engaged with CareerForce to ensure all of our staff receive the best possible education and training. |
| National Certificate in Community Support Services (Core Competencies) | Yes | |
| National Certificate in Diversional Therapy | Yes | |
| National Certificate in Support of the Older Person (not available after Dec 2010) | Yes | |
| New Zealand Aged Care Association (NZACA) | Yes | We are members of NZACA |
| Rest Home MOH Audit Report Available. | Yes | https://www.health.govt.nz/sites/default/files/prms/audit_summaries/AuditSummary_PRMS_CommunicatePublish_000013984004.pdf |
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| Updated: 1 Dec 2020 | ||
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.
