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Palmerston North Village - Metlifecare Care Home

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Palmerston North Village - Metlifecare Care Home
Rest Home Care
Cnr Grey & Carroll St & Fitchett St
Palmerston North
Postal Address
PO Box 624
Palmerston North Central
Palmerston North 4440
06 350 6400
06 350 6403
View Email Address
Visit Website
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Jyoti Chandra, Nurse Manager - 06 350 5010
Clinical Nurse Manager
Jyoti Chandra - 06 350 6406
Other services
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Restrictions - critical visitors only
Palmerston North Village is a place like no other. Part retirement village, part garden retreat, part country club, it will tick every box on your retirement wish list.

Palmerston North Village is a lively, lovely village with a welcoming atmosphere, beautiful established gardens and an excellent location that is sure to win your heart. With a reputation that is second to none, our highly experienced and friendly staff have pulled out all the stops to ensure your safety, comfort and carefree living.

If you ever need greater daily support, we offer a full continuum of care, with a residential hospital and rest home on-site. Knowing that you will be treated with dignity and respect means you and your family can be confident you will receive the highest level of assistance from people you already know and trust. This also enables couples to stay close by even if your needs become different, with one moving into care while the other remains in the village.

This is a community with real heart, come experience it for yourself.

For more information or a private tour, please call Bridget on 06 350 6405.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 12 Jul 2016
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 16
Vacancy No
Ask us about our Serviced Apartments where we can deliver higher levels of care. Call Wendy Goss on 06 350 6405 for more information or a private tour.
Impending vacancy No
Premium Room Charges Yes as at 26 May 2020
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 18 Sep 2020
Thank you for the oppportunites you have given to us as students to improve our knowledge and skills for elderly care. We really apprecite it. (UCOL Students)

Thankyou for giving our mum the extra care to make her as comfortable as possible and also the support you gave to us.

Thank you for looking after my uncle. He always spoke really highly of you all, which offered a lot of reassurance being so far away.
Updated: 12 Jul 2016
TypeHours Per WeekStatusDetails
Registered Nurse 80 Yes We have a registered nurse available 24/7 for residents, and a nurse manager Mon-Fri
Healthcare Assistants/Caregivers Yes A total of 27 full and part time staff and also 5 casual care givers
Physiotherapist 8 Yes 8 hours every Thursday
Occupational Therapist No Access available when needed
Diversional Therapist 40 Yes Sheree Williamson
Hairdresser 16 Yes Our hair dresser is available to residents on Wednesdays and Thursdays
Podiatrist Yes 6 weekly visit by qualified podiatrist
Dietitian Negotiable Not on site however we have access to Metlifecare dietician for menus and Midcentral DHB for other
Kaumatua Negotiable Not on site but can ask one to visit if requested
Chaplain/Spiritual Advisor Yes Weekly services for all denominations
Other Personnel Yes maintenence, gardener, kitchen, laundry and cleaning staff
Updated: 12 Jul 2016
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes Yes RN's can manage this with the GP and contact with Respiratory services
Palliative Care (Contracted) Yes Not a signed contract but we provide palliative care
End of Life/Palliative Care Yes In conjucntion with Arohanui Hospice and GP's
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Stomal Therapy Yes
Stroke Rehabilitation Yes
Infection Control Yes
Surgical Followup Yes Post surgery can be provided for our residents
Clinical Management Yes
Other Specialties Yes
Updated: 12 Jul 2016
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes If we have beds available then this can be offered
Subsidised Yes
Private Paying Yes
Updated: 12 Jul 2016
Single Rooms Yes
Ensuite Yes All rooms have a toilet and hand basin
Alcohol Permitted Yes
Phone Access In Own Room Yes Should a resident want one this can be arranged for them
Lounges/seating areas Yes
Primary Health Funded Short Term Care Yes Respite if there is a bed available
Provide End of Life/Palliative Care Yes In conjunction with Arohanui Hospice and GP
Palliative Care Contract Yes Not a contract but we provide this
Outings Yes
Residents Committee Yes
Newsletter Yes Diversional therapist puts out a newsletter seasonally
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smoking Permitted Yes Only in designated areas
Semi-Secure Yes
Updated: 12 Jul 2016
Special Features
Special Features
Special features for us is that we are in walking distance of town. We also have a small CAFE on site across the road in the Village Community Centre. Families are welcome to use this when open.
Updated: 12 Jul 2016
Interests & Activities
Interests & Activities
In both the Rest Home and Hospital we have a range of activities available.
Updated: 12 Jul 2016
Additional Information
Additional Information
Details about Meals All meals are cooked on site. We are able to provide varied diets for example, Gluten, Lactose intolerant and vegetarian meals.
Staffing Qualifications and Details There is a Nurse Manager on site Mon - Fri and On Call. We also have a Registered Nurse on duty covering 24 hours a day 7 days a week. We also have a range of Level 1 - 3 Care Givers.
Associated Complexes Village and Chapel
Updated: 12 Jul 2016
Languages Spoken
Languages Spoken
Afrikaans Yes
Cantonese Yes
English Yes
Filipino Yes
French Yes
Interpreter Yes
Korean Yes
Mandarin Yes
Maori - Te Reo Yes
Samoan Yes
Tagalog Yes
Tongan Yes
Other Details Yes Also Visaya, Bicole, Cangolese
Updated: 12 Jul 2016
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Christian Yes
Denominations/Faiths represented Yes
Methodist Yes
Presbyterian Yes
Roman Catholic Yes
Seventh Day Adventist Yes
Updated: 12 Jul 2016
Public Transport 0.10 km Bus stop at back of village
Shops 0.50 km Broadway ave and shops 1 block away
Mall 0.75 km The Plaza
Library 1.00 km
Updated: 12 Jul 2016
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
Approved provider of Professional Development and Recognition Programme Yes
Care Association New Zealand Yes
CareerForce Yes
Home and Community Support Sector Standards (Standards NZ) Yes
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Approved provider of Professional Development and Recognition Programme Care Association New Zealand CareerForce New Zealand Aged Care Association (NZACA) Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 12 Jul 2016

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.