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Maples - Residential services

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At a glance
Rest Home Care
71 Middleton Road
Upper Riccarton
Christchurch 8041
(03) 348 4362
(03) 343 1244
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Belinda Rendell - (03) 348 4362
Arvida Group - 0800 278 432
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Maples Sales Brochure Maples Sales Brochure Maples Sales Brochure

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Maples Lifecare provide a high standard of care in a friendly and loving environment. Because we are a relatively small facility, we pride ourselves on "every one knowing your name"
Our policy is: for all staff to provide support in activities of daily living and a high standard of nursing care. To ensure the residents’ needs are met with sensitivity and respect.
Our objective is - to work positively as a team giving individualised quality care, and to provide a supportive, caring and safe environment for both our residents and our staff.
Our staff are a blend of ethnic diversity, with a mix of age and experience. This brings an added richness to our living environment for one and all.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 23 Jan 2017
DHB Respite Care Booking Service
DHB Respite Care Booking Service
We provide DHB Respite Care Booking Service.
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 52
Vacancy Yes
Impending vacancy Yes - Waiting list bookings accepted
Premium Room Charges Some Rooms as at 06 Jul 2020
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 27 Oct 2020
Verbatim comments from McCrindle Survey March 2019.
"I am very happy here, the staff are wonderful and friendly. I have recommended Maples to my friends."
"I think Maples is very homely, staff goes out of their way to help, they are very pleasant. I would like my shirts to be ironed."

Activities/Entertainment programme
"I think the activities girls do a great job"

Sunday night dinner 24/3/19
"Lamb Roast was superb. The meat was tender, complete with mint sauce and gravy. Roast potato and pumpkin was beautiful - lovely roast flavour and colour. A very yummy meal - I really enjoyed it. Thank you."
Updated: 21 May 2019
TypeHours Per WeekStatusDetails
Registered Nurse Yes Our Clinical Manager is Joann. Three Registered Nurses manage resident well being during the working week and weekends.
Healthcare Assistants/Caregivers Yes Our team is a blend of experience and younger people. Many of our carer givers have completed or are in the process of completing Level Three Certificate in Health & Wellbeing.
Physiotherapist Yes On the Go Physiotherapy is on site weekly
Occupational Therapist Yes on request
Diversional Therapist Yes Angela plans and implements the varied and interactive Activities Programme.
Activities Co-ordinator Yes One Activities Assistant. Lisa whose task it is to make every day a happy day for all of our residents. Take a look at her smile. Very infectious.
Hairdresser Yes Helen has been at the Maples for about 13 years . She visits Wednesdays and Thursdays and helps make the residents day.
Podiatrist Yes Visits monthly
Dietitian Yes On request
Accredited Visitors Negotiable
Kaumatua Yes On request
Chaplain/Spiritual Advisor Yes On request
Other Personnel Yes
Updated: 21 May 2019
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes We have oxygen in our home-all staff are trained to use this safely.
End of Life/Palliative Care Yes on request
Wound Care Yes Available on request
Diabetic Care Yes Available on request
Continence Advice Yes Available on request
Stomal Therapy Yes Available on request
Stroke Rehabilitation Yes Available on request
Infection Control Yes Professional advice obtained from Southern Community Lab
Surgical Followup Yes Available on request
Psychiatric Care Yes Available on request
Clinical Management Yes Our four Registered Nurses manage all clinical aspects of our residents care and well being
Other Specialties Yes Available on request
Updated: 18 May 2017
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes DOUBLE BED room generally always available. We offer dedicated rooms for short stays or respite care. Most rooms come with a full ensuite and shower and are larger than a standard rest home room. Larger rooms are are subject to occupancy levels.
Carer Support Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 1 Nov 2016
May Bring Own Furniture Yes We supply a bed, drawers, and chair but we welcome your own furniture.
Single Rooms Yes All single rooms plus one double room.
Shared Rooms Yes Occupied by a married couple
Rooms suitable for a couple Yes One modern room with lovely décor facing east onto an internal path and garden. Wake up to the sun beaming into the room while having your breakfast in bed or at the table provided. This room also offers a large, full ensuite and shower.
Ensuite Yes All of our rest home rooms have a separate ensuite. Just under half also have a walk in shower.
Alcohol Permitted Yes Weekly happy hour, and residents may have alcohol in their rooms.
Pets In Residence Yes Currently we have one dog.
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes
Resident can adjust heating in own room Yes Our heating is provided by an effective state of the art underfloor system that can be varied to suit individual needs. Some rooms also have subtle ceiling heating.
Cater for under 65 yrs with Disability Yes We currently have 1 resident under 65. Prospective residents are made to feel comfortable and invited to interact with our elderly residents whether it be activities, van outings or entertainment.
Lounges/seating areas Yes We have 5 seating areas around our home with seasonal views of gardens, courtyards and lawn areas.
Primary Health Funded Short Term Care Yes When we have a vacancy
Palliative Care Contract No Many of our residents have received safe, and appropriate end of life care, given with respect and sensitivity.
Outings Yes Outings to clubs,shows, exhibitions, viewing cruise liners, or just a drive for an ice-cream! afternoon or morning tea.
Maori Kaupapa Yes We will contact local iwi for help if required
Residents Committee Yes Monthly meetings -any concerns are actioned promptly by either Jenny or Neville and reported back to you,the residents and the respective families.
Family Committee No As owner operators we do not believe this is necessary as we know every one personally. We are always accessible and happy to meet with family whenever the need arises.
Newsletter Yes 3/4 times a year to let you and your family know what's happening at Maples Lifecare
Policy for management of challenging behaviour Yes Staff training and appropriate staff/resident ratios allow for early identification of any resident anxiety/restlessness. Should this occur, calming and defusing techniques are used to manage the resident until they settle.
Confused Residents Yes We can safely manage residents with some degree of confusion but should they become a danger to themselves or others they would need to be reassessed.
Smoking Permitted Yes We have a smoke free policy however we do allow for smoking outside under the verandahs.
Updated: 29 Nov 2016
Interests & Activities
Interests & Activities
Activity programme, Art, Arthritis society, Fortnightly BBQ's in summer, Big print books, Bingo, Board games, Bowls, Breakfast in bed, Canine friends, Cards, Care and Craft, Children, Church, Concerts, Craft, Dancing, Entertainers, Entertainment, Exercises, Flower arranging, Games, Garden, Gardening, Gas Fire, Happy Hour, Home League, Indoor Games, Library, Meal choices, Men, Minibus, Movies, Music, Never Alone Club, Newspaper reading, Outings, Parkinson's Society, Parties, Pianist, Quizzes, Recreation, Religious services, Roses, Shopping, Sing-a-longs, Vegetarian, Videos, Visitors, Sky TV
Updated: 17 Nov 2016
Additional Information
Additional Information
Details about Meals All meals and baking are cooked on site. Four weekly rotational menu developed by a dietitian. We cater for all your dietary needs-eg diabetic, weight reduction, vegetarian etc. Our meals are nutritious, tasty, hot and varied. We serve meals sizes that suit your appetite. If you are a large eater you may receive a second helping. Biscuits are available at all times in our cake tins. Breakfast in bed for those who wish.
Staffing Qualifications and Details We have a wonderful group of committed and caring staff working at Maples Lifecare with many staff serving more then 10 years. We encourage and support professional development activities for staff.
What's included in your fees and what's not We currently have our fee structure set out in our resthome booklet which can be posted to you on request. Our standard resthome care rate is as per the Canterbury DHB contracted ARRC fee. Please note all rest home rooms have a toilet ensuite, some have a full shower ensuite. There is no extra charge for a standard room with toilet ensuite.
Updated: 29 Nov 2016
Languages Spoken
Languages Spoken
English Yes
Fijian Indian Yes
Filipino Yes
Hindi Yes
Interpreter Yes On request
Japanese Yes
Mandarin Yes
Nepali Yes
Updated: 27 Nov 2017
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes Monthly service
Inter denominational Yes Our monthly service is popular and well attended. The services are holistic in nature and address issues that are relevant to people in our home.
Roman Catholic Yes Weekly Communion is celebrated followed by an informal chat.
Updated: 1 Nov 2016
Public Transport 0.50 km Our home is situated between Riccarton Rd and Blenheim Rd, with bus routes on both of these main roads.
Shops 0.50 km Small dairy selling everyday things
Mall 1.00 km Bush Inn Mall & Westfield Mall - On Tuesdays we take you shopping
Parks 0.50 km Middleton Park - many of our residents walk there each day
Library 0.50 km Monthly library service to Maples.
Updated: 1 Nov 2016
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
New Zealand Aged Care Association (NZACA) Yes Longstanding Members
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
New Zealand Aged Care Association (NZACA) Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 1 Nov 2016

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.