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I am taking the time to submit this review having recently spent three weeks with my 95yr old mother who is currently a resident at the Lester Heights Residential Care Facility.
The services that Lester Heights Residential Care provides is excellent on all levels, compared to a previous experience that we had at another facility earlier this year.
The selection of meals and choices that are offered, and at times, specially made for my mother, were beyond our expectations.
The nurses, carers and management staff are without a doubt, the sweetest, hardworking, caring personnel who always conduct themselves and go about their duties, in a cheerful professional manner and with unfailing patience!!
Because I live abroad, I was able to spend every moment of my days and evenings with my mother. And in that time, I was able to observe the operational structure of this facility throughout my entire visit.
I commend the Owner Mr Reddy and all his staff for their success in establishing a safe and secure establishment, that is spotlessly clean and inviting for any future resident who maybe looking for a "home away from home" whether short or long term. This place has a "family vibe" where I noticed some residents assisting each other at meal times which was sweet and enduring, from my perspective. Then of course there were the usual "family spats" which were hilarious.
To Mr Reddy and all your staff, thank you for making my mother's stay as comfortably possible for her, especially in her remaining days and months ahead.
Do keep up your excellent services.
|Contract with DHB||Yes|
|Updated: 5 Apr 2016|
|Approximate number of beds at this level of care||9|
|We have rooms available for clients both long term and short term admission.|
|Premium Room Charges||No|
|MOH Certification and Audit Report||View MOH certification and audit report (opens in a new tab)|
|Updated: 15 Nov 2019|
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.