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Kensington House - Remuera Gardens

At a glance
Kensington House - Remuera Gardens
Rest Home
Kensington House
57 Richard Farrell Ave
Auckland 1050
Postal Address
Same as above
View Phone Number
View Email Address
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Megan Batra - (09) 520 6269
Real Living Services Ltd
Other services
To provide a quality, homely environment in which the frail elderly may live in an atmosphere of respect and friendliness and have their physical and psychological needs met regardless of culture, race or creed.
Service/Facility Details
Service/Facility Details
Detail Status
Contract with Te Whatu Ora Yes
Certification Yes
ORA Applies No

Updated: 23 Nov 2020

Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 32
Vacancy No
Only accepting Respite Care (up to 2 weeks only) until further notice
Impending vacancy No
Short stay considered Yes
Premium Accommodation Charges Some Rooms from $12.00/day up to $37.00/day as at 08 May 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire

Updated: 12 Jul 2024

Type Hours Per Week Status Details
Registered Nurse Yes There is a generally a registered nurse on morning and afternoon duties. Senior caregivers cover the overnight shift, plus Registered Nurse on occasions. We have our own team of dedicated Care Staff who work within Kensington House and Remuera Gardens.
Nurse Practitioner Negotiable We do not directly employ a Nurse Practitioner, however we do have access to this specialty when required.
Healthcare Assistants/Caregivers Yes We have a full team of Caregivers who work all shifts, alongside our Registered Nurses and Clinical Manager. Our own team of dedicated Care Staff work within Kensington House and Remuera Gardens.
Physiotherapist Negotiable Physiotherapy services may be available as prescribed by our General Practitioner. For residents who are not prescribed physiotherapy, we can suggest referral.
Occupational Therapist Negotiable Occupational Therapy services may be available on referral. They are not included in our contracted services to residents.
Social Worker (on site) Negotiable We have good relationships and frequent contact with social workers from various agencies.
Diversional Therapist Negotiable Currently recruiting to Diversional Therapy role to complement our Care Team and Activities Coordinator.
Activities Co-ordinator Yes Monday to Friday
Hairdresser Yes Weekly attendance from our contracted Hairdresser. Appointments are held within Kensington House in our Holistic Room.
Podiatrist Yes 6 - 8 weekly appointments from our contracted Podiatrist
Dietitian Negotiable Referral may be made by our General Practitioner as required.
Kaumatua Negotiable Kaumata can be available by consultation as required
Chaplain/Spiritual Advisor Yes We will contact our residents spiritual advisors as requested. There is a monthly Christian interdenominational church service
Other Personnel Yes Our Dedicated in-house Laundry and Cleaning team take care of laundering our residents clothing and cleaning our facility.

Updated: 18 Mar 2021

Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
End of Life/Palliative Care No At Rest Home Level of care, we are not contracted to provide end of life care, however Palliative Care in part of our Resident aging journey. We are supported by our local Hospice as required and our Group Clinical Manager has expertise in Palliative Care.
Wound Care Yes General Wound Care is delivered on a regular basis by our Registered Nurses. Referral to wound care specialist may be made as required.
Diabetic Care Yes General care for residents with diabetes is available on a regular basis. Referral to specialist diabetic services may be made as required.
Continence Advice Yes General continence assessment and advice is available on a regular basis and continence products provided at no cost to the resident. Referral specialist continence services may be made as required.
Stomal Therapy Yes General care for residents requiring stoma therapy is available on a regular basis. Referral to Stoma Specialist services may be made as required.
Infection Control Yes A formal Infection Control Programme is followed and monthly inclusion in a National data comparison. We have our own Infection Control Champion ( Registered Nurse)
Surgical Followup Yes Available on review and discussion.
Clinical Management Yes Clinical Management is available 24/7

Updated: 18 Mar 2021

Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes
Carer Support Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes Dependent on bed availability

Updated: 8 Aug 2013

Feature Status Details
May Bring Own Furniture Yes Our rooms have built in wardrobes and drawers. Please speak to our friendly team about bringing in your own furniture.
Single Rooms Yes
Rooms suitable for a couple Yes There are spacious rooms that are suitable for this purpose.
Ensuite Yes All rooms have ensuites comprising of handbasin and toilet.
Alcohol Permitted Yes This is our Resident's home. We therefore have very few 'rules and regulations'. Many Residents enjoy our weekly happy hour.
Pets In Residence No Some pets are within the outside greater area of Remuera Gardens Retirement Village.
Phone Access In Own Room Yes All rooms have telephones. There is no cost to the resident for this service.
Wifi Yes
Resident can adjust heating in own room Yes Themostatically controlled heating
Lounges/seating areas Yes There are a number of well designed seating areas including the beautiful large main lounge with its ornamental fireplace TV and piano, comfortable sunroom at the end of one corridor, well appointed dining room and delightful outdoor area. Hair salon is located at the end of the other corridor.
Gay / LGBT IQ Friendly Yes
Outings Yes
Whānau Room No However family members are welcome to 'stay over' if their relative is unwell. We can often set aside a sunroom area for this purpose or the family member may choose to stay in the resident's room.
Newsletter Yes The Village produces a monthly newsletter in which issues of interest to all in the complex are included.
Policy for management of challenging behaviour Yes Whilst we have such policies in place our service is not designed to cater for those who display difficult behaviour.
Semi-Secure No Residents have the freedom to wander round the beautiful garden areas. The Rest Home is positioned at the end of a cul de sac and is nestled within the Remuera Gardens Retirement Village community surrounded by gardens.

Updated: 18 Mar 2021

Special Features
Special Features
Kensington House is a resthome within the Remuera Gardens Village. It is licensed as a 32 bed Stage 11 Rest Home and as such all residents must be medically assessed prior to entry. Kensington House is licensed to accommodate people who require a high level of support. It is important to note that the Rest Home is not a hospital nor is it licensed to accommodate people with advanced Alzheimer or dementia who are at risk of wandering.

Priority for entry to Kensington House is given to all residents of Remuera Gardens.

Built in conjunction with the Village, Kensington House is an important facility and is able to provide accommodation for people who are unable to retain their independence on a day to day basis.

Staff are both supportive and caring. Your individuality is respected.

Updated: 4 Nov 2019

Interests & Activities
Interests & Activities
Activity programme, Bridge, Videos, Sky TV( user pay basis if required in their room), , Sing-a-longs,, Shopping, Reading, Quizzes,, Pianist, Petanque,, Outings,, Newspaper reading,Music,Minibus, Library, Jigsaw, Indoor Games, Housie, Happy Hour, Exercises, Entertainment, Bridge, Breakfast in bed, Big print books, Alzheimer's Society, Activity programme

Updated: 8 Aug 2013

Additional Information
Additional Information
Topic Details
Staffing qualifications and details Kensington House is run by a Clinical Manager who is in daily contact with the village and maintains close liaison with all village residents. In case of an emergency she has the responsibility for ensuring that the correct procedures are followed in attending to the needs of a resident.

Updated: 18 Mar 2021

Languages Spoken
Languages Spoken
Language Status Details
English Yes
Fijian Indian Yes
Hindi Yes
Niuean Yes
Samoan Yes
Tongan Yes

Updated: 4 Nov 2019

Location Distance Details
Public Transport 1.50 Km
Shops 3.00 Km
Mall 3.00 Km
Parks 0.50 Km
Library 3.00 Km

Updated: 8 Aug 2013

Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Care Association New Zealand Yes
Aged Care Association New Zealand (ACA) Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Care Association New Zealand Aged Care Association New Zealand (ACA) Retirement Villages Association of New Zealand [Inc] (RVA)

Updated: 17 Jan 2017

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.