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Aria Gardens

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Aria Gardens
Rest Home Care
11 Bass Road
Waitemata North
Postal Address
11 Bass Road, Albany 0632
(09) 415 7035
09 415 7129
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Leanne Mortlock
Arvida Group Limited
Admissions Co-ordinator
Denise Kent - 09 415 7934
Other services
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At Aria Gardens, we provide a friendly, warm, homely environment. We encourage and support individuals within the community to make the most of their abilities and, where possible, increase their confidence to enable them to grow and enjoy as much independence as they can. Our philosophy is to provide every resident with their own space where they can welcome their friends and family/whanau as visitors to their home in private and comfortable surroundings.
Our vision at Aria Gardens is to provide a home where our residents live with dignity, where the environment enhances and maximizes independence and there is respect for every individual's cultural, spiritual, emotional, intellectual and physical well being. This vision is underpinned by our values of compassion, integrity, dignity, honesty, respect, innovation, accountability and excellence in our field.
We are pleased to announce that Aria Gardens is the winner of the 2014/2015 NZACA National Excellence in Care award, Community Connections category and also the winner of the 2015, Waitemata District Health Board's Health Excellence Award for Compassionate Patient Support.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
Updated: 22 Mar 2017
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 42
Vacancy Soon
All rooms have their own en suite, Television in each room. Van outings. Activities to keep you busy.
Impending vacancy Yes
Additional Room CostsNo
Updated: 23 Jan 2018

Hi Leanne,

Thanks so much

I always feels so welcome at your facility, love your staff – they are awesome.

Dear Leanne,
Thank you to those at Aria Gardens who have gone out of the way for my Mum and Dad was they both moved into your facility this week. We are grateful to the wonderful staff and the Facility Manager, for having a place that Dad and Mum can be in at different levels at the same place. Everyone is so caring, and flexible and they have both settled in so well. Thanks to all involved.

Aria Gardens,
I had come to Aria Gardens as an Interim Care patient, and I would have to say I am "Grateful to God for sending me here" to Aria Gardens.

Hi Denise

Thank you for everything that you did for my Dad, for me and his family. You made his transition into Aria Gardens so stress free at a very hard time. Having you at their front door, they are truly lucky – the day I first met you I knew that Aria Gardens would be the best place for my dear Dad. The love you show for your patients is amazing. Thank you Denise, also for all the hugs and for listening to me. You are amazing.

Good evening,
My mother has been in the Hibiscus wing in the Private hospital since May 2016.
I just want you to know how fantastic the staff are in particular Lorraine.
She is so caring and empathetic and always keeps the family fully informed when required.
The staff are all a credit to you

Dear Jon

On behalf of myself and my family I would just like to pass on some thoughts in regards to my wife Jackie who passed away 4 weeks ago today and the care she received in Aria Gardens.

Jackie had been a patient at Aria Gardens for the last couple of years first starting in the Dementia Wing before being moved into the Hospital due to her decline in health.

While Jackie suffered from Dementia (which was hard enough on its own to deal with) she was also blind which made things even more challenging for your staff to help look after her.

In the last few days of her life the love, care and affection that Jackie received from the staff at Aria Gardens was beyond amazing.

I would once again like to say Thank You for all that you did for Jackie and I know that she would have appreciated everything that you did for her.

Yours Faithfully
Brian Weymouth & Family

June 2015
I want to thank you for your care of Tony and welcoming him and us to make us feel like family.
You have managed him really well under difficult circumstances and all the while calmly supporting us too. Whenever I needed to talk, or ask questions I was always made to feel there was all the time in the world. I know there wasn't and you all have an extremely difficult job to do, and you all do it with such love and compassion to everyone. I consider myself blessed to have the good fortune to have placed Pop in your care. I have learnt much from the experience.
Mila Butler

June 2015
I haven't seen dad for a couple of weeks due to work and moving house. He looks amazing, it is a credit to you all. He is always lovely and clean and in nice warm clothes. I cant thank you enough. The wonderful care means I don't have to worry and there is always plenty of staff around. Words cannot describe my appreciation to you all. Thanks so much, Deborah Strickland

October 2014
To all of the staff at Aria Gardens.
I would love to thank you all for the amazing job you do in looking after my father John. I cannot fault the Rest Home at all, dad is always immaculate from all of the hands on care and attention he receives and truly deserves from his personal cares, I can’t believe how great he always looks, always clean, never smelly, fingernails always done etc. His room is always clean in every way from his draws, bedding etc. and the fact that there is always something on in the way of activities, visitors, entertainment, van rides etc. The three years that dad has been there, I have never once had any concerns, only compliments. I am always phoned if there are any concerns or issues. When I was looking for care for my parents, I thought nowhere was as good as their own home, where I looked after them both for two years myself until I found Aria Gardens, which I am happy to say, even though dads dementia and physical condition has deteriorated, when we pulled in the drive, the lights went on and dad said to me “ah, I’m home”.
When I take him out, dad at times can become quite confused, but the minute I get him back to his environment, he becomes very relaxed and is back as he calls ‘home’ to all of his friends etc. where he feels safe and happy which is very reassuring. Thank you from the bottom of my heart.

June 2014
Hello Jon

I thought I would write this letter to you now while things were fresh in my mind.

When I had to move my mother into your facility back in September 2013, it was with some trepidation as I really had no idea how my mother would settle in.
I need not have worried......she settled very quickly because of the care and attention that she received from all the staff in the Rest Home. Over the course of the next 8 months she moved into the Secure Dementia Wing and then in February this year she was finally moved to the hospital. The staff in every section of your facility are the most wonderful caring people but especially those who work in the hospital where she spent the last 4 months. Sadly she passed away on Monday but I know that I made the right choice when I arranged for her to be moved to Aria Gardens. Every one of the staff members treated her with kindness, gentleness and compassion and I know she was comfortable and happy while she was there. Your staff really are angels in disguise. I feel that mum had an extended family at Aria Gardens and would like to extend my gratitude to you all.

I have no hesitation in recommending your facility to people I know.

Kind regards
Linda Taylor

January 2014
To the staff at Aria Gardens.
After the passing of my mother Jean, on the 30th December 2013, my family wish to express their heartfelt thanks to all of the absolutely fantastic staff at Aria Gardens for all of the love and care given to mum in her 9 1/2 year tenure there.
Mum suffered her debilitating stroke at age 31, but with much perseverance and sacrifice, managed to raise her two children largely be herself. Mum eventually spent time in three rest homes in Hamilton, the last of which lead us to bringing her to Auckland due to her appalling care. We were convinced that she would not last a month longer.
The level of care displayed by all staff has been exemplary by the Aria family. Mum had a lifelong affection for birds and dogs and your allowance of mum to have a canary in her room made life a lot brighter for her.
Although a tea totaller most of her life, we did manage to cultivate a fondness for drinking Shandies which on occasion we would sneak into her room.
The staff at Aria Gardens give professional, compassionate care for the old, infirm and some cases forgotten. You are all just wonderful.
We wish you and your families all the very best for the future.
Thank you so much.
Paul, Debbie R & family

This letter is to thank you, and all the staff at Aria Gardens, for the excellent care and attention that my mother, Betty, received during her stay with you.

Unfortunately, due to her declining health, Betty stayed at a number of rest homes and hospitals during the last 18 months. As the only member of her family resident in Auckland I, along with her husband Bob, was responsible for the selection of these facilities. This was my first experience with, and introduction to rest home/private hospital facilities in Auckland. I was very surprised at the difference in the quality of these facilities, varying from very good to very bad. This experience has taught me that if you are considering placing any member of your family into care it is essential to take a VERY good look at the available options and take your time in making your choice.

Of all the facilities I have seen and experienced during my mother’s illness, Aria Gardens stands “head and shoulders” above the rest. The quality of the facilities is far superior and the level of care she received was much better. All of the staff, from the most senior manager to the most junior attendant, showed a genuine concern for her comfort and welfare. Everyone went out of their way to ensure she was as comfortable as possible. Although Betty was not able to express her feelings, I am sure she was more comfortable at Aria than any of her previous homes, she was certainly more relaxed there than previously.

Once again I, and all of Betty’s family, would like to thank you and all the staff at Aria Gardens for the wonderful care you gave her. I would also be very happy to recommend Aria Gardens to anyone seeking rest home or hospital care and would be happy for you to use this letter as a reference for anyone seeking advice on care.

Yours sincerely,

Brian Stiff

Dear Jon

I would like to thank you and your wonderful, caring staff for the care and attention given to my Mum, Hazel Beadle, over the years she was in your care.

Living in Australia, and making fleeting weekend visits to see Mum, I did not really get to know the staff until I arrived to be with Mum in her final days. Words cannot describe the warmth and kindness I received from everyone as each group came on duty, and I know I will forget someone when I name Regina, Kathy, Julie, and Julie's friend who gives her a lift to work (afternoon male nurse, travels a lot to Europe - ALWAYS chatted with him on every trip over and we had some lovely long chats- we both decided that we were both getting dementia - a lovely man), Marion, Beverley, Camellia (I think that was her name -beautiful young Maori girl who sat with me and brought coffee and biscuits on my all-night vigil), "Nonose" from the kitchen and her staff who fed me and provided coffee, and even a truly lovely activities lady (red shirt) who, while I was packing up Mum's things, happened to play a tape of old songs Mum adored and gave me a huge hug when I had a little cry when You Are My Sunshine played. Whoever I have forgotten the names of, please forgive me, as I was not thinking clearly while under stress.

I must, however, give special mention to Theresa who, for someone so young, has the soul of an angel and a voice to match. Another one of my early morning visitors, Theresa came to see me when she came off shift on the day Mum was to pass. She had tears in her eyes and a tiny bible in her hand, and asked if she could say a prayer for Mum and would I mind if she left the bible on the pillow by Mum's head, open at a certain page. Although brought up a Bretheren Mum was no longer religious, but it was as if she had been waiting for Theresa's prayer. Within 30 minutes, Mum took her last breath. Theresa stayed with Regina, Julie and, I think one other, and helped prepare Mum for my brother's arrival. She placed flowers from a plant I had sent Mum for Mother's Day on Mum and sprayed the room with her own perfume, leaving the bottle there for visitors. She is a beautiful girl inside and out and she has a very special place in this world and in my heart. I will never forget her and the love, sweetness and beauty she left with us that day.

Theresa, however, also came to Mum's funeral, bringing flowers, and came with the family to the crematorium when we said goodbye to Mum. She held hands with us around Mum's coffin and then asked if she could sing Amazing Grace for Mum. Well, we were all gobsmacked! My partner Mark and daughter Taylor are both singers, but the voice that came out of that amazing girl was so unexpected and so AMAZING. We all burst into tears and, after a musical funeral, it was the perfect send-off for Mum. I will never, ever forget her and the aura she spread around. A wonderful angel.

Although your staff must go through this so very often, (a man died in another wing the same night, apparently) we were made to feel special and cared for and, on behalf of my family, I thank you and all your staff, past and present, who cared for Mum for about ten years.

Your staff are amazing, caring and warm and we are all very happy that, if she could not live with us, then she was able to spend her final years in a comfortable and comforting environment. I don't know how your staff manage to do such a difficult job with smiles on their faces and songs on their lips - literally - I often heard singing from the staff while I was there.

Please feel free to edit this and use as a testimonial. I could not find your Aria Gardens website or where to put a testimonial so send this to you in the hope you may use some of it. If there is anything else I can do, please don't hesitate to ask.

Thank you all again and, again, I apologise for forgotten names, and thank you too, Jon, for taking the time to speak with me and ensuring I was cared for while I was with Mum.

Kindest regards

Pam Beadle
Updated: 27 Apr 2017
TypeHours Per WeekStatusDetails
Registered Nurse Yes There is a Registered Nurse available for the Rest Home 24 hours a day, 7 days per week.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes 24 hour care support.
Physiotherapist Yes An experienced physiotherapist is on site 1 day per week. There is also a physio assistent 5 days per week.
Activities Co-ordinator Yes A comprehensive activities and entertainment plan is developed and run by our Activities staff members. Activity staff are here Monday to Friday.
Hairdresser Yes There is a hair salon on site 4 days per week.
Podiatrist Yes A podiatrist visits every month.
Dietitian Yes Meet dietitian recommendations and reviewed bi-annualy
Chaplain/Spiritual Advisor Yes Regular church services take place within the facility. We have a non- denominational Chaplin that visits every Friday.
Updated: 1 Mar 2017
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care Yes
Oxygen Management Yes
Surgical Followup Yes
Wound Care Yes
Diabetic Care Yes
Infection Control Yes
Updated: 22 Mar 2017
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We offer, subject to availability, short term or respite care.
Respite Yes
Carer Support Yes We offer, subject to availability, short term or respite care.
Carer Support Yes
Subsidised Yes
Subsidised Yes
Private Paying Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 22 Mar 2017
Under 65 yrs with Disability Yes
Primary Health Funded Short Term Care Yes
Rooms (Single) Yes
Ensuite Yes
Alcohol Permitted Yes
Phone Access In Own Room Yes
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Lounges/seating areas Yes
Outings Yes
Smoking Permitted Yes In outside designated areas
Sprinklers Yes
Updated: 22 Mar 2017
Special Features
Special Features
Leanne Mortlock is the Manager of Aria Gardens which is one of the largest facilities in the Arvida Group in the North Island. Her philosophy is to provide optimal care in a homely friendly environment. It is almost a year since Leanne joined the team at Aria Gardens and she has made a huge difference to the well being of the patients and the staff.

Aria Gardens is the winner of the NZACA/EBOS 2014 Excellence in Care Award, Community Connections Category.
We are pleased to announce that Aria Gardens is the winner of the 2015, Waitemata District Health Board's Health Excellence Award for Compassionate Patient Support.

Aria Gardens is a proud fundraiser and supporter of Plunket.
Updated: 27 Apr 2017
Interests & Activities
Interests & Activities
We provide a comprehensive Activities programme for all residents, including van outings. Other activities include: , Art, BBQ, Bingo, Board games, Bowls, Canine friends, Cards, Children, Church, Classical Music, CMA, Concerts, Craft, Cooking, Dancing, Digital camera, Entertainers, Entertainment, Electric beds, Exercises, Games, Garden, Gardening, Golden Oldies, Golf, Happy Hour, Indoor Games, Jigsaw, Massage, Movies, Music, Newspaper reading, Outings, Park, Parties, Pianist, Picnic facilities, Quizzes, Reading, Shopping, Sing-a-longs, Singing.
Updated: 22 Mar 2017
Additional Information
Additional Information
Details re Meals All meals are home cooked on site and Dietician approved for over 65's. We have a new Chef who has won the hearts of our residence with his flair and unique flavours.
Staffing Details 24 hour Registered Nurse and carer support.
Updated: 27 Apr 2017
Languages Spoken
Languages Spoken
Afrikaans Yes
Cantonese Yes
Chinese Yes
Dutch Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Indonesian Yes
Korean Yes
Mandarin Yes
Samoan Yes
Updated: 22 Mar 2017
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes Anglican service every 2nd Wedendesday of the month.
Christian Yes A Christian church service is held on site twice a month.
Roman Catholic Yes Communion avaialble every Friday.
(Other comments) Yes Our resident chaplain visits twice a week and is interdenominational. We are happy to organise visits from other religious demoninations upon request from the residents or family members.
Updated: 22 Mar 2017
Public Transport 0.10 km Regular bus services into city and Albany from Albany Highway.
Shops 1.00 km Dairy, bakery and other shops very near.
Mall 3.20 km Situated only 3 km's from Albany Mall.
Parks 3.00 km Centrally located near to Kell Park
Library 3.00 km Library situated near Kell Park
Updated: 22 Mar 2017
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes
New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 22 Mar 2017