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Aria Bay Retirement Village

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Information Pack
At a glance
Vacancy
Yes
Name
Aria Bay Retirement Village
Category
Rest Home Care
Address
3-7 Woodlands Crescent
Browns Bay
North Shore 0630
Postal Address
PO Box 35668
Browns Bay
Auckland 0630
DHB
Waitemata
Phone
(09) 479 1871
Fax
(09) 479 7766
Email
View Email Address
Web
Visit Website
Personnel
Manager
Kaye Jensen - 09 479 1871
Owner
Arvida Group - 0800 278 432
Other services
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Description
Residents in the rest home enjoy fully furnished individual rooms, some of which open onto courtyard gardens. All
rest home rooms have ensuite facilities with a hand basin, mirror and toilet. There is plenty of space for photographs,
greeting cards and grandchildren’s artwork, so you can personalize your room in no time at all.
Rest home residents are looked after by registered nurses who are supported by a team of trained caregivers.

Rest home residents enjoy three meals a day, as well as morning and afternoon tea. Breakfast is delivered to residents’
rooms, while all other meals are served in the main dining room. Residents who are unwell can have their meals served
in their room. Our kitchen staff cater to special nutritional requirements, such as diabetic or gluten-free diets.

We have a physiotherapist on staff part time to assess each new resident’s mobility requirements, and can implement a
full mobility plan if needed. A podiatrist also makes regular visits and there is a hair salon for residents.

There are several sun-soaked lounges and garden courtyards where residents can relax and visit with each other or
visiting family and friends.

Residents enjoy regular outings and bus trips and there are organised activities including Tai Chi sessions, visiting school
and church groups, bingo and music sessions. And don’t forget the Friday Afternoon Happy Hour!

4 years accreditation.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 18 Apr 2019
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 36
Vacancy Yes
All rooms have ensuite bathrooms and look out into sunny garden.
Impending vacancy No
Additional Room CostsSome Rooms
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 22 Oct 2019
Testimonials
Testimonials
To all the staff of Aria Bay -
My heartfelt thanks to you all for the love, kindness, friendship and support that you gave to Mum.
I valued your dedication, welcoming faces and smiles, your empathy and tenderness.
Your care of Mum was exemplary and will always be remembered.
Kind regards
Updated: 18 Apr 2019
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes There is an R/N on duty 7 days a week.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes Experienced, highly trained caregivers are employed at Aria Bay. Our team are trained to be competent in administering medication, wound care and manual handling. The team here are continually up-skilled. They are friendly, approachable and passionate about the care they provide.
Physiotherapist Yes We have a contracted Physiotherapist available and a trained Mobility Therapist is available at the Rest Home 5 days a week.
Occupational Therapist Yes Is available on contract - and is arranged through the Village / Facility Manager at your request.
Social Worker (on site) No Available on request.
Diversional Therapist Yes Our Diversional Therapist is skilled in engaging our residents in fun, creative activities.
Activities Co-ordinator Yes Our Activity Coordinator assists our Diversional Therapist in providing fun outings, craft, gardening, exercise and a wide variety of entertainment.
Hairdresser Yes On site Hairdressing Salon.
Podiatrist Yes Our Podiatrist visits the Rest Home & Apartment Residents monthly or on request.
Dietitian Yes Our Arvida Dietician oversees all menus to ensure we provide tasty, nutritious meals that meet the NZ Nutritional Guidelines instigated by the Ministry of Health.
Accredited Visitors Yes Age Concern, RSA, Parkinson's Society, Alzheimer's Society, Blind Foundation. Providers invited in as required.
Kaumatua Yes Can be arranged if required.
Chaplain/Spiritual Advisor Yes Regular visits from chaplains from Catholic, Presbyterian and Anglican churches for resident church services. Visits can be arranged on request.
Other Personnel Yes The Receptionist is available 7 days a week and are the first 'port of call' for residents and family. As we are a small boutique facility all our personnel are well known to our residents and families.
Updated: 18 Apr 2019
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes
End of Life/Palliative Care Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Stroke Rehabilitation Yes
ACC Rehabilitation Yes
Infection Control Yes
Surgical Followup Yes
Psychiatric Care Yes
Clinical Management Yes Clinical Manager has a Post Graduate Diploma in Advanced Care, and is in the process of completing a Masters Degree.
Updated: 18 Apr 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes
Carer Support Yes
Other Short Stay Programme Yes Day care program available.
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 18 Apr 2019
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes All residents are encouraged to furnish their rooms with their own furniture, duvet,pictures and mementos to make it as homelike as possible.
Single Rooms Yes All fully furnished with ensuite.
Rooms suitable for a couple Yes We can accommodate this request. However, you will need to discuss this with the Village Manager. Limited availability.
Ensuite Yes Ensuite consists of a toilet and vanity unit.
Alcohol Permitted Yes Happy hour once a week. Residents are welcome to enjoy a glass of wine or beer with their meals (residents provide).
Pets In Residence Yes Village cat.
Negotiate To Bring Own Pet Yes Aria Bay is pet friendly. Residents can bring in their own pets, however, this must be discussed with the Village Manager.
Phone Access In Own Room Yes All rooms are wired for TV (including freeview) and a personal telephone extension. There is a residents phone available in our coffee lounge.
Wifi Yes There is wifi available throughout the village.
Resident can adjust heating in own room Yes Via thermostatic dial on the wall.
Cater for under 65 yrs with Disability Yes With discussion.
Lounges/seating areas Yes Comfortably furnished lounges with access to kitchenettes with tea and coffee making facilities.
Gay / LGBT IQ Friendly Yes No problem.
Primary Health Funded Short Term Care Yes
Day Programme for day stay clients Yes Provided for private paying and carer/support clients.
Outings Yes Regular weekly outings are provided. Picnics on the beach to walks around the Winter Gardens, our residents enjoy a wide variety of outings.
Whanau Room Yes
Maori Kaupapa Yes Available on request.
Newsletter Yes Monthly. This is also sent out to families.
Policy for management of challenging behaviour Yes
Confused Residents Yes However if a resident becomes disorientated we will seek reassessment.
Smokers Room No Whilst we don't encourage smoking, a designated outdoor smoking area is available.
Smoking Permitted Yes Whilst we don't encourage smoking, a designated outdoor smoking area is available.
Semi-Secure Yes Residents are free to come and go via our reception area. The facility is secured by the team at 6pm and access after hours is via the after hours bell which is located at the main reception door.
Updated: 18 Apr 2019
Special Features
Special Features
OUR SETTING

Aria Bay Retirement Village Care Facility and Apartments are situated a block back from the beach and the entire facility backs on to a native bush reserve. Our landscaped grounds and gardens feature two sheltered courtyards where residents can sit and enjoy the sun all day. This is the Residents Home - the Home belongs to them - it is like living with a large family. Aria Bay has introduced the Household model of care into the facility.

PHILOSOPHY

A study of the basic truths and principles and moral of life.

An understanding of these in relation to the older people in our Residential Home.

1. RESIDENTS
(i) To recognize that our Residents have mental,
cultural, physical, spiritual and emotional needs which we can endeavour to help them meet.
(ii) To nurture their independence and encourage them to lead as full a life as possible in spite of their disability.
(iii) To help them and their families to come to understand and accept their limitations.

2. STAFF
(i) To recognize that each staff member is a unique human being who brings his/her own unique contribution to the life of the Home.
(ii) To nurture love and respect for each other
(iii) To endeavour to acquire the necessary knowledge, attitudes and skills for the effective performance of his/her duties in the Home.

SAFETY & SECURITY

Aria Bay Retirement Village provides superb support / care facilities with 24-hour emergency assistance at the push of a button.

Visitors are welcome at any time, but it is preferable that meal time is uninterrupted.

If a resident leaves the rest home at any time we ask that they sign the Resident’s Register at the front desk. It is important to do so and on return. This is necessary in case of fire or any other emergency. In the evening after doors have been locked, we ask those entering or leaving to notify a Staff member so that the doors can be secured.

Residents may bring in Electric Blankets, Television and Radio but they must have a new safety certificate from a power authority, and this must be renewed on an annual basis, for safety and insurance purposes.

We would prefer that Residents did not keep a large amount of cash in their rooms. A lockable draw can be fitted to your bedside cabinet for valuables, but we are happy to keep your cash locked in the safe in the office. This is available between 9.00am – 5pm Monday to Friday. For those Residents not able to handle money, hairdressing and other sundry accounts can be charged and the Rest Home will bill your agent on a monthly basis.

We have regular fire evacuations / drills. They are for the safety of residents and we ask them to co-operate and obey the instructions of our Staff and the Fire Officers.

RIGHTS & RESPONSIBILITIES

We have a comprehensive 'Code of Residents' Rights and Responsibilities' It is included in the information pack for all new residents and is displayed in the front foyer.

At Aria Bay we believe that all people should have access to independent Advocacy Services as a basic right. Available advocates are:
Age Concern (09) 489 4975,
Residential Care NZ Inc (04) 499 4156,
Ministry of Health (04) 496 2000,
Advocate for the Older Person (09) 373 3556

COMPLAINTS PROCEDURE
You or your family may wish to speak or write directly to the Village Manager about any concern or complaint.

You may write your complaints and leave them in the Suggestion box at Reception to be passed onto the Manager.

Unless issued with anonymity, all complaints will be addressed within 48 hours, to you stating:
i) The problem
ii) The procedure for addressing the problem
iii) The preferred outcome
iv) The time frame within which the issue will be resolved to mutual satisfaction.

If your complaint involves a clinical matter independent advocacy may be sought.

The above procedure does not prejudice your right to contact your Social Worker, Health Professional, any Advocacy Service or the Commissioner of Health on any matter concerning you or your Health care, where the Code of Health Consumer Rights have been breached.
Updated: 18 Apr 2019
Interests & Activities
Interests & Activities
We have a structured activity programme and a wide variety of activities for you to choose from. Please enquire if you have a particular interest. An activities programme is posted on our notice boards. We will vary the programme on a daily basis if the Residents request another activity e.g. Quiz
, Activity programme, Age Concern, Alzheimer's Society, Aromatherapy, Art, Arthritis society, BBQ, Big print books, Bingo, Blind Foundation, Board games, Bowls, Canine friends, Cards, Care and Craft, Chapel, Children, Church, Classical Music, Concerts, Cooking, Craft, Dancing, Digital camera, Email, Entertainers, Entertainment, Exercises, Flower arranging, Games, Garden, Gardening, Golden Oldies, Golf, Happy Hour, Housie, Indoor Games, Internet, Jigsaw, Library, Lectures, Minibus, Minigolf, Movies, Music, Newspaper reading, Outings, Park, Parkinson's Society, Parties, Pastoral care, Petanque, Pianist, , Pool, Quizzes, Reading, RSA, Senior Citizens, Shopping, Sing-a-longs, Singing, Sky TV, Spa, Swimming, Theatre, Travel, Vegetarian, Videos, Views
Updated: 18 Apr 2019
Additional Information
Additional Information
TopicDetails
Details about Meals Our separate dining room serves professionally prepared meals by our qualified Chef. Special dietary needs catered for. Breakfast buffet is available from 7.00am through till 9.00am. Residents can help them selves, or staff are available to assist. Freshly cooked eggs are made to order daily and other breakfast fare is available such as, cooked tomatoes, hash browns etc. Morning and afternoon tea is cooked fresh daily and residents are invited to help themselves. The main meal of the day is served in the Dining Room at 12.30pm. Daily menus are displayed on notice boards. A light meal is served in the Dining Room at 5.00pm. Supper is available from 8.00pm. If residents require a hot or cold drink during the night staff will be happy to oblige. There are also tea, toast and coffee making facilities in the lounges and dining room and residents can help themselves. You are welcome to join your family member for a meal. Ideally the Chef requires notice. Main meals, including dessert are $15 per person.
Staffing Qualifications and Details Trained caregivers treat our residents with dignity and respect. All caregivers are trained to be competent in dispensing medications, provide essential wound care and manual handling. All of our team have a minimum of level 2 caregiver qualification. Continual in-house and external training is provided throughout the year. Our Rest Home Doctor is Dr Patti Piper. Dr Piper provides weekly GP rounds and is available to the clinical team 7 days a week. If a resident has a Gold Card (or Prescription, or High Users Card) we ask that they give it to the Office Administrator so that details can be registered and entitlements received. Non-subsidized medication is charged directly to residents/families.
Associated Complexes Aria Park, Epsom, Auckland Aria Gardens, Albany, North Shore Aria Bay is part of the Arvida group.
What's included in your fees and what's not Care fees are set by the Ministry of Health (MOH), currently they are $160.07 per day. These are reviewed by the MOH annually. This daily charge covers general daily care, including meals, laundry, activities and 24 hour support. Please contact the Village Manager for further details.
Updated: 18 Apr 2019
Languages Spoken
Languages Spoken
LanguageStatusDetails
Afrikaans Yes
Chinese Yes
Dutch Yes
English Yes
Filipino Yes
German Yes
Interpreter Yes Available on request.
Japanese Yes
Latvian Yes
Mandarin Yes
Punjabi Yes
Russian Yes
Updated: 18 Apr 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Christian Yes
Inter denominational Yes There are several church services available to residents. Monthly interdenominational service.
Methodist Yes
Presbyterian Yes
Roman Catholic Yes
Updated: 18 Apr 2019
Distances
Distances
LocationDistanceDetails
Public Transport 0.10 km Close to public transport.
Shops 0.30 km Browns Bay Shopping Centre nearby which includes restaurants, cafes, garden centre, supermarkets and more.
Mall 0.50 km Albany Mall
Parks 0.10 km Parks for lovely strolls are just across the road, with Browns Bay beach just a short stroll through Browns Bay.
Library 0.20 km Public library, Senior Citizens club, RSA, nearby.
Updated: 18 Apr 2019
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
CareerForce Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association (NZACA) Yes
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes Reports available on the MoH website.
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
CareerForce New Zealand Aged Care Association (NZACA) Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 27 Oct 2016

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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