Jump to Content

Search our directory

Aria Bay Retirement Village

Send me an
Information Pack
At a glance
Aria Bay Retirement Village
Rest Home Care
3-7 Woodlands Crescent
Browns Bay
North Shore
Postal Address
PO Box 35 668
(09) 479 1871
(09) 479 7766
View Email Address
Visit Website
Kaye Jensen - 09 479 1871
Arvida Group - 0800 278 432
Other services
Tap to view all photos 1/10

You need Adobe Reader to view PDF files.

Preview File Description
Aria Bay Sales Brochure Aria Bay Sales Brochure Aria Bay Sales Brochure
Add your own review for this service

This service provider has not received any reviews yet.

Senior Living - security, friendship,companionship and supported living to meet all individual needs. We are Accredited to 2020.

Rest Home living is like living with a large family
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 27 Oct 2016
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 37
Vacancy Yes
All rooms have ensuite bathrooms and look out into sunny garden.
Impending vacancy No
Additional Room CostsSome Rooms
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 21 Mar 2019
To Pam and all the staff of Aria Bay -
My heartfelt thanks to you all for the love, kindness, friendship and support that you gave to Mum.
I valued your dedication, welcoming faces and smiles, your empathy and tenderness.
Your care of Mum was exemplary and will always be remembered.
Kind regards
Updated: 27 Feb 2017
TypeHours Per WeekStatusDetails
Registered Nurse Yes There is an R/N on duty 7 days a week.
Nurse Practitioner No Village Manager is a Registered Nurse, speciality in Palliative Care, and has a Post Graduate Diploma in Health Services Management.
Enrolled Nurse No We do not have an Enrolled Nurse at Aria Bay.
Healthcare Assistants/Caregivers Yes We have seperate rostered Caregivers for Apartment Residents - 7 days a week. Experienced highly trained care caregivers are employed at Aria Bay.
Physiotherapist Yes We have a contracted Physiotherapist 'on call' but a trained Mobility Therapist is available at the Rest Home 5 days a week.
Occupational Therapist No Is available on contract - and is arranged through the Village / Facility Manager.
Social Worker (on site) No no.
Diversional Therapist No Our Activities Officer is undergoing Divisional training via ACR training.
Activities Co-ordinator Yes Activities Co-ordinator & Physical Mobility Therapist work with Residents Monday to Saturday. Specialising in individual and group exercises with a high emphasis on mobility for all residents.
Hairdresser Yes On site Hairdressing Salon. We have a hairdresser who works 2 days per week, and is available on request. The hairdressers charges are very reasonable.
Podiatrist Yes A podiatrist visits the Rest Home & Apartment Residents every 2 weeks. All appointments are made via the Receptionist.
Dietitian Yes We consult every year with a Dietician Service to ensure the menu meets the NZ Nutritional Guidelines instigated by the Ministry of Health.
Accredited Visitors Yes Age Concern, RSA, Parkinson's Society, Alziemhiers Society, and other agencies that may be pertinent for a resident.
Kaumatua Negotiable Can be arranged if required.
Chaplain/Spiritual Advisor Yes As required -regular visits from chaplains from the following Catholic, Presbyterian, Anglican for those residents who request to see a chaplain/pastor/priest / minister . Church services are held monthly. All denominations are catered for.
Other Personnel Yes The Receptionists are available 7 days a week and are the first 'port of call' for residents and family. As we are a small boutique facility all our personnel are well known to our residents and families.
Updated: 27 Oct 2016
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes
End of Life/Palliative Care Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Stroke Rehabilitation Yes
Infection Control Yes
Surgical Followup Yes
Psychiatric Care Yes
Clinical Management Yes Clinical Manager has a Post Graduate Diploma in Advanced Care, and is in the process of completing a Masters Degree.
Updated: 27 Oct 2016
May Bring Own Furniture Yes All residents are encouraged to furnish their rooms with their own furniture, duvet,pictures and mementoes to make it as homelike as possible. This is their home
Single Rooms Yes All fully furnished, single private all en suite rooms
Rooms suitable for a couple Yes Whilst we can accomodate this need.If you have this request please feel free to discuss this with the Village Manager.
Ensuite Yes Ensuite consists of a toilet and vanity unit.
Alcohol Permitted Yes Happy hour couple of times a week with a glass of wine, sherry, juice, lemonade or beer.
Pets In Residence Yes One facility cat
Negotiate To Bring Own Pet Yes Residents can bring in thier own pets but this must be agreed too with the Village /Facility Manager
Phone Access In Own Room Yes All private rooms are wired for TV (including freeview) and a personal telephone extension. There is a public phone for Residents' use in the Rose wing hallway.
Wifi Yes There is wi fi available in the facility.
Resident can adjust heating in own room Yes Via thermostatic dial on the wall.
Lounges/seating areas Yes Small, intimate, comfortably furnished lounges. Refurbished 2010. Much thought given to homely comfort.
Day Programme for day stay clients Yes Provided for private paying and carer/support clients
Outings Yes Outings are held, usually on a Tuesday or Wednesday afternoon, in our mini bus. Our Mini van also goes to Browns Bay shopping centre every Tuesday morning and returns just prior to lunch time. we have lots of fun outings.
Maori Kaupapa Yes available on request
Residents Committee Yes We have a Residents' meeting, which meets monthly with the Manager. We encourage residents to approach the Manager, R/N /Clinical leader or Receptionist if they have any concerns /complaints. Weekly wellness meetings are held with the RN/Counselor
Family Committee Yes Village Manager meets with all new Residents families every 6 mths Multidisciplinary review meetings every 6mths with a Registered Nurse to discuss support /care provided
Newsletter Yes Every 2 months
Policy for management of challenging behaviour Yes
Confused Residents Yes However if a resident becomes disorientated we will seek reassessment.
Smokers Room No Everyone must smoke outside in the designated area
Smoking Permitted No We are a Smoke Free Rest Home.
Semi-Secure No we have several exit doors that are secured by staff in the evening. Time varies depending on whether it is summer or winter time
Updated: 8 Jun 2017
Special Features
Special Features

Aria Bay Retirement Village Care Facility and Apartments are situated a block back from the beach and the entire facility backs on to a native bush reserve. Our landscaped grounds and gardens feature two sheltered courtyards where residents can sit and enjoy the sun all day. This is the Residents Home - the Home belongs to them - it is like living with a large family.Aria Bay has introduced the Household model of care into the facility.


A study of the basic truths and principles and moral of life.

An understanding of these in relation to the older people in our Residential Home.

(i) To recognize that our Residents have mental,
cultural, physical, spiritual and emotional needs which we can endeavour to help them meet.
(ii) To nurture their independence and encourage them to lead as full a life as possible in spite of their disability.
(iii) To help them and their families to come to understand and accept their limitations.

(i) To recognize that each staff member is a unique human being who brings his/her own unique contribution to the life of the Home.
(ii) To nurture love and respect for each other
(iii) To endeavour to acquire the necessary knowledge, attitudes and skills for the effective performance of his/her duties in the Home.


Aria Bay Retirement Village provides superb support / care facilities with 24-hour emergency assistance at the push of a button.

Visitors are welcome at any time, but it is preferable that meal time is uninterrupted.

If a resident leaves the rest home at any time we ask that they sign the Resident’s Register at the front desk. It is important to do so and on return. This is necessary in case of fire or any other emergency. In the evening after doors have been locked, we ask those entering or leaving to notify a Staff member so that the doors can be secured.

Residents may bring in Electric Blankets, Television and Radio but they must have a new safety certificate from a power authority, and this must be renewed on an annual basis, for safety and insurance purposes.

We would prefer that Residents did not keep a large amount of cash in their rooms. A lockable draw can be fitted to your bedside cabinet for valuables, but we are happy to keep your cash locked in the safe in the office. This is available between 9.00am – 5pm Monday to Friday. For those Residents not able to handle money, hairdressing and other sundry accounts can be charged and the Rest Home will bill your agent on a monthly basis.

We have regular fire evacuations / drills. They are for the safety of residents and we ask them to co-operate and obey the instructions of our Staff and the Fire Officers.


We have a comprehensive 'Code of Residents' Rights and Responsibilities' It is included in the information pack for all new residents and is displayed in the front foyer.

At Aria Bay we believe that all people should have access to independent Advocacy Services as a basic right. Available advocates are:
Age Concern (09) 489 4975,
Residential Care NZ Inc (04) 499 4156,
Ministry of Health (04) 496 2000,
Advocate for the Older Person (09) 373 3556

You or your family may wish to speak or write directly to the Village Manager about any concern or complaint.

You may write your complaints and leave them in the Suggestion box at Reception to be passed onto the Manager.

Unless issued with anonymity, all complaints will be addressed within 48 hours, to you stating:
i) The problem
ii) The procedure for addressing the problem
iii) The preferred outcome
iv) The time frame within which the issue will be resolved to mutual satisfaction.

If your complaint involves a clinical matter independent advocacy may be sought.

The above procedure does not prejudice your right to contact your Social Worker, Health Professional, any Advocacy Service or the Commissioner of Health on any matter concerning you or your Health care, where the Code of Health Consumer Rights have been breached.
Updated: 3 Aug 2017
Interests & Activities
Interests & Activities
We have a structured activity programme and a wide variety of activities for you to choose from. Please enquire if you have a particular interest. An activities programme is posted on our notice board in the lounge. We will vary the programme on a daily basis if the Residents request another activity e.g. Quiz

The following is an example of one of our weekly Activities Programmes:

9.30am - Walking Group or Newspaper Reading

11am Exercises to music. General Knowledge

1.30pm - Van Trip or games

9.30am - Walking Group or Newspaper Reading

10.30am - Van goes to Browns Bay for Shoppers

11am Happy hour - with Music

12.15pm - Shoppers picked up again

1.30pm - Manicures as necessary / Floor games

9.30am - Walking Group or Newspaper Reading

11am - Quiz - Floor Games

1.30pm - Van Trip - Craft Artwork / Music / Cooking

9.30am - Walking Group or Newspaper Reading

11am - 3rd Alternate week Church Service / Quiz

1.30pm - 4pm Bingo

9.30am - Walking Group / Newspaper Reading / Lady Allum Craft

11am - Happy Hour with Music

1.30pm - Target Bowls

From 9.30 to 1.30 there is a varied programmes of exercises,
walking groups, floor games, music and cooking.

1.30 - Video /DVD

9.30am - Newspapers / TV or Music

CONCERTS - 1 x per month - in house
2 x per month - external
Age Concern, Alzheimer's Society, Aromatherapy, Alzheimer's Society, Advocate, BBQ, Big print books, Bingo, Board games, Bowls, Breakfast in bed, Canine friends, Care and Craft, Classical Music, Cooking, Email, Entertainers, Flower arranging, Games, Gardening, Jigsaw, Newspaper reading, Parkinson's Society, Parties, Pastoral care, Petanque, Pianist, Sing-a-longs
Updated: 27 Oct 2016
Additional Information
Additional Information
Details about Meals Our separate dining room serves home cooked meals with special dietary needs catered for. Breakfast is served in the residents room starting at 7.30am. Morning Tea approximately 10am Dinner is served in the Dining Room at 12.30pm, Afternoon Tea at approximately 2.30 and Tea served in the Dining Room at 5.30pm. Supper is also served. If residents require a hot or cold drink during the night staff will be happy to oblige. There are also tea and coffee making facilities in two of the lounges. If residents have guests who they would like to invite for lunch then we ask that this is mentioned to the Receptionist. The cost is $11.30 per person for the two course meal. Residents have a choice of where to dine and late breakfast are available.
Staffing Qualifications and Details Trained caregivers treat you with dignity in a comfortable place you can call home and offer residents the security of a warm homely environment. Our Rest Home Doctor is Dr Heather McMarster. Heather provides 24/7 phone support to the facility. is However, you may wish to continue with your own Doctor if you wish If a resident has a Gold Card (or Prescription, or High Users Card) we ask that they give it to the Office Administrator so that details can be registered and entitlements received. Non-subsidized medication is charged directly to residents/families.
Associated Complexes Aria Park (Epsom), (Aria Gardens - Albany). Arai Bay is part of the Arvida group.
What's included in your fees and what's not The fees for the rest home are based on the level of care required. Please contact the Village Manager for full details.
Updated: 8 Jun 2017
Languages Spoken
Languages Spoken
Bulgarian Yes
Chinese Yes
Dutch Yes
English Yes
Estonian Yes
Filipino Yes
Indonesian Yes
Interpreter Yes request through the Village Manager
Japanese Yes
Korean Yes
Latvian Yes
Niuean Yes
Russian Yes A little only
Samoan Yes
Spanish Yes
Tongan Yes
Other Details Yes We have staff members from India, Chile and Peru
Updated: 27 Oct 2016
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes Monthly service
Inter denominational Yes There are several church services available to residents. Monthly interdenominational service.
Roman Catholic Yes Weekly service
Updated: 27 Oct 2016
Public Transport 0.50 km Close to public transport.
Shops 0.50 km Close to restaurants, cafes, garden centre, supermarkets and shops galore.
Mall 1.00 km Browns Bay Shopping Centre nearby. Transport available each week.
Parks 0.50 km A stroll to our lovely beach and the shopping centre is flat and easy.
Library 0.50 km Public library, Senior Citizens club, RSA, nearby.
Updated: 27 Oct 2016
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
CareerForce Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association (NZACA) Yes
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes Reports available on the MoH website.
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
CareerForce New Zealand Aged Care Association (NZACA) Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 27 Oct 2016

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.