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Living Waters Rest Home

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At a glance
Living Waters Rest Home
Rest Home
136 Great North Road
Whanganui 4500
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Kylie Wagstaff - 0273810300
Living Waters Medical Solutions Limited - 063452319
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Living Waters Rest home is the smallest Stage Two Rest Home in Whanganui with twenty one beds, it is the closest to being home away from home, a boutique with park like surroundings. We are able to adapt and support the needs of our residents ensuring they receive the highest quality of care we are known for by offering personalised professional care. We often get compliments from our residents and their families about how kind our staff are and the 'little extras' they so willingly do. Living Waters Rest Home is owned by Living Waters Medical Solutions Limited. Kylie Wagstaff is the Facility Manager and invites you in any time to have a look around and answer any questions. Registered Nurse Jackson Jose oversees the clinical care of our residents and is available to discuss clinical care and care plans for the very best outcomes for the resident. We pride ourselves for being completely transparent by keeping relatives informed, including them in consultation with the resident to ensure their needs are met. We look forward to meeting or hearing from you and together with your relative to discuss options to meet their needs in a safe caring environment.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 6 Aug 2019
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 21
Vacancy Yes
Impending vacancy No
Short stay considered Yes
Premium Accommodation Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire
Updated: 1 Mar 2024
Annually we request residents and relatives to complete a a survey which includes a range of questions so we can see if and where we need to improve on. Feedback is given to staff residents and relatives. We value their input and appreciate new ideas. We listen to suggestions and try to accommodate all requests as best as we can.
Updated: 9 Oct 2019
Type Hours Per Week Status Details
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Both our Registered Nurses are experienced in Aged Care.
Enrolled Nurse Yes Our Nurse Manager is a very experienced Enrolled Nurse also available for any concerns.
Healthcare Assistants/Caregivers Yes All Virginia Lodge Caregivers hold Healthcare qualifications with on going onsite and external training. Our Care staff are always willing to go the extra mile to ensure our residents are happy.
Physiotherapist Yes As required we are able to access through the DHB.
Occupational Therapist Yes As required we are able to access through the DHB.
Social Worker (on site) Negotiable As required.
Diversional Therapist Yes Our Diversional Therapist is trained and offers a variety of stimulating programme activities.
Activities Co-ordinator Yes Our Activities Officer provides both group and 1 on 1 activities with each resident having being assessed to identify individual needs and interests. We have lots of fun times.
Hairdresser Yes Visits weekly or as required at very reasonable rates.
Podiatrist Yes Our Podiatrist visits monthly or as required.
Dietitian Yes Dietician approved Menu with special requirements catered for. Home cooked meals by a qualified Chef. We have an A Grade Food licencse.
Accredited Visitors Yes We have volunteered help with some group activities and outings. We have secondary students coming in to offer one to one friendships and connections to youth groups.
Kaumatua Yes We are able to contact on behalf of the resident if requested, with all cultural preferences supported. All rooms are blessed by our Kaumatua following a residents passing.
Chaplain/Spiritual Advisor Yes We have interdenominational church services providing pastoral care and communication for those who wish it. We can also arrange individual visits for those residents that would prefer privacy. Catholic Communion is offered weekly.
Other Personnel Yes A wide range of entertainers - Allied Health Professionals as needed - our own Doctor who visits regularly and is also available on call. Should a resident prefer to stay with their own Doctor this can be arranged.
Updated: 9 Oct 2019
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes If a resident is on continuous oxygen we are able to support this, the Clinical Registered Nurse over sees this.
Palliative Care (Contracted) Yes If a resident meets the required contract we are able to offer palliative care, our Registered Nurses are trained in Palliative Care.
End of Life/Palliative Care Yes As above. We ensure our residents are well supported to die peacefully in a dignified pain free manner peacefully. Relatives are able to stay overnight if they wish.
Wound Care Yes We are able to follow up wound care and seek specialist advise from the WDHB Wound Nurse if required.
Diabetic Care Yes Our staff complete competencies to ensure safe care is delivered with management of diabetics.
Continence Advice Yes We are able to source the Continence Nurse at the DHB, we provide continence products for any resident in full time care.
Stroke Rehabilitation Yes Our staff are trained to manage a resident with a stroke and receive on going education.
ACC Rehabilitation Yes Working in conjunction with ACC we are able to facilitate a rehabilitation plan to achieve the desired outcome aiming at a full recovery.
Infection Control Yes We have strict guidelines / policies ensuring standard precautions. We have monthly Infection Prevention Control meetings with staff, new staff are orientated and on going training is facilitated.
Surgical Followup Yes Post - operation we are able to offer rehabilitation and support follow up appointments with Consultants to ensure the best recovery is made as possible.
Psychiatric Care Yes A referral from the GP will be initiated should a resident require this service.
Clinical Management Yes We have two experienced Registered Nurses employed at Virginia Lodge over seeing the residents clinical care. The Registered Nurses are available to discuss residents needs and develop individualised Care Plans appropriate for the resident for care staff to follow.
Updated: 9 Oct 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Other Short Stay Programme Yes This can be discussed with the Nurse Manager. We try to accommodate all requests.
High Care Needs Yes We are licensed for rest home level care stage two only. This can be discussed with the Nurse Manager.
Updated: 9 Oct 2019
Feature Status Details
May Bring Own Furniture Yes All rooms are furnished, if residents wish to bring in their own furniture this can be arranged. We encourage residents to personalise their room with memorabilia so they feel like at home.
Single Rooms Yes The rooms are single, some with shared en suites, some rooms are very large, some open out to decks, all rooms have a view. The rooms are bright and sunny.
Shared Rooms Yes All rooms are single. There are two very large rooms available should a married couple request togetherness.
Rooms suitable for a couple Yes In the past we have accommodated married couples and are able to if requested.
Ensuite Yes Some rooms have en suites. Other rooms are not far from bathrooms in each wing.
Alcohol Permitted Yes Guided by family and the Doctor. We have regular Happy Hours and some residents enjoy a tipple before tea!
Pets In Residence Yes Our friendly cat is called 'Whisky', the residents love him. There is a bird house; the residents feed the birds daily and canine friends visit regularly. Dog obedience training is next door in the park and residents are welcome to go and observe.
Negotiate To Bring Own Pet Yes To be discussed with the Nurse Manager for consideration.
Phone Access In Own Room Yes Residents are welcome to have their own phone and internet installed at their cost. There is a portable phone available on it's own line and a phone in the foyer for residents.
Wifi Yes Wifi is available.
Resident can adjust heating in own room Yes Under-floor heating which is adjusted on a thermostat.
Cater for under 65 yrs with Disability Yes Please contact Marilyn Williamson Nurse Manager to discuss your specific requirements.
Lounges/seating areas Yes The lounge opens onto a deck overseeing a park,it has an alcove with a baby grand piano in it with some seating for privacy. The outdoor areas have gazebos and shady trees. There is a BBQ area for families to use for private functions.
Gay / LGBT IQ Friendly Yes We are non-judgemental.
Female residents only Yes We have both female and male residents.
Male residents only Yes We have both female and male residents.
Primary Health Funded Short Term Care Yes We offer Intermediate care working in partnership with the DHB rehabilitating residents to return home. We welcome Respite Care residents giving spouses some relief and also accept self funded residents.
Provide End of Life/Palliative Care Yes As above
Palliative Care Contract Yes Our experienced registered staff are able to nurse hospice residents in partnership with hospice and families.
Outings Yes Residents have regular outings of their choice - shopping, scenic drives, events. The mobility taxi is booked for planned outings.
Whānau Room Yes We have a large Whanau room which enables relatives to stay or use if their relative is ill allowing comfort and privacy.
Māori Kaupapa Yes We respect all cultures.
Residents Committee Yes Residents meetings are held 6 weekly, we encourage all residents to attend. Meeting minutes are documented and available for everyone to view on the noticeboard.
Family Committee Yes We welcome relative involvement, especially input into the care and wellbeing of the residents.
Newsletter Yes Newsletters are published quarterly, relatives out of town are emailed the newsletter if requested.
Policy for management of challenging behaviour Yes Please discuss with the Nurse Manager.
Confused Residents Yes We do have some residents with short term memory loss; as long as they are safe with our expertise we usually are able to manage them.
Rural Setting Yes Virginia Lodge is set on an acre of park like grounds near Virginia Lake heading north. It is situated next to a council owned park. It is only a few minutes drive to the main street in Wanganui.
Smoking Permitted Yes In designated areas only.
Semi-Secure Yes We have a surveillance camera operating in the communal areas and entrance ways for security, we advise residents to inform staff if they are going out.The home is locked at dusk.
Updated: 9 Oct 2019
Special Features
Special Features
The property backs on to a park which has footpath around for the residents to walk around safely, there are often events held here, one very popular event is dog obedience training and show events which the residents are welcome to watch quite safely.
We have a baby grand piano which is played regularly by entertainers.
We have raised garden beds and encourage residents to nurture and grow our vegetables.
We are more like a family than an institution.
Updated: 16 Sep 2019
Interests & Activities
Interests & Activities
We provide a stimulating Activity Programme seven days a week for residents which include entertainment, Happy Hours, walking groups, Tai Chi, Canine Therapy, housie, daily newspaper reading, cooking, board games, card making, pampering sessions, quizzes and sporting activities. We also listen to residents requests and try and accommodate their wishes.
We have two residents Advocates who visit regularly and are able to be contacted at any time.
Updated: 9 Oct 2019
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not We have no extra charge for rooms, a Government subsidy may be available for part or all of residents care. We can offer an Admission Agreement which is detailed advising expenses covered by the rest home for your consideration.
Staffing qualifications and details Our staff are kind, caring and friendly. They like to have fun with the residents. They are all trained in Aged Care and continue to up skill both internally and externally. Our Registered Nurses are very experienced in Aged care and maintain their Nursing Council pratising certificates and competencies. All residents are assessed on the national Inter Rai programme and are updated six monthly or sooner if necessary.
Details about meals All meals are home cooked on site by experienced cooks. Virginia Lodge is well known for generous delicious meals, there is always food available for extras including snacks at night. The menu is varied and overseen by a Dietician, personal preferences and requests are accommodated for within reason. We have an 'A' Grade Food license and all cooks have a Safe Food Handling Certificate.
Associated Complexes Virginia Lodge is privately owned by Phillip Tebbutt.
Updated: 9 Oct 2019
Languages Spoken
Languages Spoken
Language Status Details
English Yes
French Yes
Interpreter Yes
Māori - Te Reo Yes
Russian Yes
Other Information Yes We will arrange an Interpreter if a resident requires this service.
Updated: 9 Oct 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Denominations/Faiths represented Yes Monthly services on site
Non denominational Yes
Roman Catholic Yes Weekly communion
(Other comments) Yes We are able to accommodate our residents spiritual needs as requested
Updated: 9 Oct 2019
Location Distance Details
Public Transport 0.00 Km There is a bus stop near Virginia Lodge and taxi service available.
Shops 1.00 Km Four Square shop within walking distance.
Mall 3.00 Km Trafalgar Square shopping mall. Central city 2km or less
Parks 0.50 Km Virginia Lake within walking distance and council park next door.
Library 2.00 Km Mobile library service to the rest home
Updated: 9 Oct 2019
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Approved provider of Professional Development and Recognition Programme Yes Whanganui District Health Board offers this to our registered staff.
National Certificate in Diversional Therapy Yes Our Diversional Therapist has this qualification and meets monthly with other Diversional Therapist sharing ideas.
Spark of Life Yes
Approved provider of Professional Development and Recognition Programme
Updated: 9 Oct 2019

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.