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CHT Royal Oak Care Home

At a glance
CHT Royal Oak Care Home
Rest Home
23A Mt Smart Rd
Royal Oak
Auckland 1061
Postal Address
23A Mount Smart Road
Royal Oak
Auckland 1061
View Phone Number
View Fax Number
View Email Address
Visit Website
Nicki Wallace - 09 636 6211
CHT Healthcare Trust - 09 522 4585
Unit Administrator
Emma Sier - as above or emma.sier@cht.co.nz
Other services
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A Guide to Prices and Charges for Aged Residential Care A Guide to Prices and Charges for Aged Residential Care A Guide to Prices and Charges for Aged Residential Care
Finalist for fourth year in People's Choice for 40 beds or less. Lovely place to live for those at rest home level. We are closely associated with CHT St Johns Care Home just five minutes away, who provide hospital and dementia care, giving seamless transition for our residents should their needs change over time.

The peaceful garden atmosphere at CHT Royal Oak Home provides a relaxing and private sense of home for residents who can also enjoy close proximity to local shops, churches, public transport and Cornwall Park.

CHT Royal Oak’s design is centred around four suites of 10 modern spacious bedrooms with direct access to outdoor areas from each bedroom. All suites have a dedicated living room area and kitchenette.

Quality care, compassion and a strong connection to the community is at the heart of CHT Healthcare Trust. For over 55 years we have been taking great care of older people in the Auckland, Waikato and Bay of Plenty areas. Each of our properties provides a sense of home for residents, seamless transition across levels of care and support for families.

As an independent healthcare trust, CHT focuses all energy and resources into caring for residents, their families and communities.

Amenities provided:
• Gardens - circular garden path for exercise
• Outdoor seating spaces
• BBQ area
• A variety of shared lounge options
• Shared dining room
• Activities programme daily
• Organised outings
Service/Facility Details
Service/Facility Details
Detail Status
Contract with Health New Zealand | Te Whatu Ora Yes
Certification Yes
ORA Applies No

Updated: 11 Oct 2023

Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 40
Vacancy No
standard and premium rooms
Impending vacancy No - Premium rooms ($12.50pd)
Short stay considered No
Premium Accommodation Charges Some Rooms from $12.50/day up to $12.50/day as at 08 May 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire

Updated: 23 Jul 2024

Type Hours Per Week Status Details
Registered Nurse Yes We have four registered nurses many of whom have been with us for a number of years. Marjorie Fernandez is our Clinical Co-ordinator and does a wonderful job of ensuring our residents clinical as well as emotional needs are met
Nurse Practitioner Yes A Nurse Practitioner and other doctors are available when our doctor is away.
Healthcare Assistants/Caregivers Yes We have a very stable wonderful group of healthcare assistants who are all required to complete the age care education programme previously (ACE) now Career Force.
Physiotherapist Yes Our physiotherapist comes in once a week for two hours.
Social Worker (on site) Negotiable Through ADHB
Diversional Therapist No We have activities coordinator who run the activity programme seven days a week.
Activities Co-ordinator Yes We have two activities co-ordinators who bring a positive and enthusiastic approach to encourage participation. Our head AC Mehzabeen is committed to providing a varied and enjoyable activity programme and is well liked by the residents.
Hairdresser Yes Our hairdresser Kathryn comes on a weekly basis on a Monday and is very popular with our residents and her prices very reasonable.
Podiatrist Yes We have a professional podiatrist and who comes to Royal Oak on an eight weekly cycle.
Dietitian Negotiable We have access to a dietitian that we use when required. Our meals are cooked on site and have been approved by a dietitian. Our residents can give feedback and requests during the planning of each seasonal menu.
Accredited Visitors Negotiable We have volunteers that we are fortunate enough to have visit our facility. These include many different church organisations, singalongs,massages, foot spas and dog visits. All volunteers undertake volunteer training .
Kaumatua Negotiable We have access to Kaumatua as and when required.
Chaplain/Spiritual Advisor Yes We have a large number of different church groups that visit our facility. Some do one on one with our residents while some have church services. As our residents are different so too are the services offered.
Other Personnel Yes Martin the maintenance man is also a welcome person once a week. Jeanette is our wonderful gardener and the circular path around our facility is well used by residents. Shilpa our cook for the past 3 years is well liked as her food is excellent and she really cares about getting it right. This year she won a top chef award. Our residents will vouch for the quality of her food.

Updated: 16 Aug 2023

Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
End of Life/Palliative Care Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Stomal Therapy Yes
Infection Control Yes
Surgical Followup Yes
Psychiatric Care Yes
Community Health Yes
Clinical Management Yes

Updated: 1 Nov 2018

Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We are able to take a respite resident but we do not hold a bed for this purpose.
Carer Support Yes We are able to take a carer support person. Phone for our vacancies.
Subsidised Yes We do not differentiate
Private Paying Yes Again we do not differentiate
Booking can be made in advance Yes We invite you to visit and see the place for yourself. We have many happy long term residents in this homely yet professional facility.

Updated: 25 Mar 2021

Feature Status Details
May Bring Own Furniture Yes We encourage our residents to create a room that has their individuality stamped on it. We are however mindful of keeping the room clutter free. Items such as personal bed spreads are always welcome.
Single Rooms Yes
Rooms suitable for a couple Yes The rooms are big enough to take a double bed or two single beds and use the other room as a lounge.
Ensuite Yes Ensuites are shared between two residents. The ensuite is in the middle and has a locking system to ensure privacy.
Alcohol Permitted Yes Everything in moderation
Phone Access In Own Room Yes We also have a phone for resident's use in each suite.
Resident can adjust heating in own room No We have underfloor heating
Cater for under 65 yrs with Disability Yes With Taikura Trust and Auckland District Health Board.
Lounges/seating areas Yes Each suite has its own lounge. There are four seperate lounges.
Day Programme for day stay clients Yes We generally do day care for residents that will eventually be coming into full time care with us as it can help with the transition from home to resthome.
Outings Yes CHT has a 12 seater bus and we are allocated days for trips. Approximately every six working days we have trips leaving from our facility both in the morning and afternoon.
Whānau Room Yes
Māori Kaupapa Yes Available to us when required
Residents Committee Yes We have a resident representative and monthly meetings. Families are encouraged to attend with residents. Minutes of the meetings are available to read in each suite
Newsletter Yes Available every three months.
Policy for management of challenging behaviour Yes As per CHTs policy
Confused Residents Yes We have some residents with dementia. However all our residents are assessed reguarly and if a different level of care is assessed as being needed this is actioned.
Smokers Room No Smokers have access to an outside area dedicated for smoking.
Smoking Permitted Yes Outside in one designated smokers area. We are not accepting any smokers currently.
Semi-Secure No We have an alert bracelet system which is connected to our call bell system. If a resident is not safe to go for a walk outside of the facility by themselves we monitor their activity by using the bracelet sysytem.

Updated: 29 May 2020

Special Features
Special Features
Our purpose built facility of 10years is all on one level. Each bedroom has a sliding door that allows the resident to walk outside and enjoy the gardens. We are a short walk to Royal Oak Mall.

Updated: 16 Jan 2015

Interests & Activities
Interests & Activities
Through our Activity programme we incorporate the following activities: Aromatherapy, Art, Bingo, Board games, Bowls, Cards, Care and Craft, Entertainment, Exercises, Flower arranging, Games, Happy Hour, Indoor Games, Jigsaw, Library, Newspaper reading, Outings, Park, Shopping, Sing-a-longs and Videos.

We also have a resident advocate available for the residents to discuss any concerns with and have close links with Age Concern, Alzheimer's Society, Blind Foundation, Communicare and the Stroke Group.

Onsite we have a BBQ for use in warmer weather and a lovely garden. Resident's also enjoy Sky TV for indoor entertainment and our library also has an assortment of big print books for those that enjoy a read. Library books are also available from the local public library which visits every three weeks.

We have many visits from children and also canine friends which is enjoyed by all. Pastoral care is also provided - please refer to religious affiliations sections below.

We also have a digital camera to record the various activities and goings on at Royal Oak.

Updated: 17 May 2010

Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Fees include pharmac funded medications, Doctor visits authorised by R/N on site, Continence products. Fees do not include hairdresser, podiatrist,aromotherapist, outside recreational activities such as communicare & stroke club.
Staffing qualifications and details We have a Registered Nurse on from 0800 to 2000 each day. It is a 24 hour staffed facility. Many of our staff are long serving.
Details about meals We sub-contract our meal preparation to Medirest. All meals are cooked on site and residents have input into the menu.
Associated Complexes We belong to a larger organisation called CHT. Should our residents require private hospital care St Johns Hospital is available close by.

Updated: 15 Oct 2012

Languages Spoken
Languages Spoken
Language Status Details
Cantonese Yes
Chinese Yes
Croatian Yes
Dutch Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Hindi Yes
Interpreter Yes
Japanese Yes
Malayalam Yes
Māori - Te Reo Yes
Punjabi Yes
Samoan Yes
Tongan Yes

Updated: 1 Nov 2018

Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Christian Yes
Inter denominational Yes
Roman Catholic Yes
(Other comments) Yes We support residents personal choices to participate in the many church based activities that are available on site and locally.

Updated: 25 Mar 2021

Location Distance Details
Public Transport 0.50 Km We are on Mt Smart Road close to the Royal Oak Roundabout. There are buses going to Onehunga or buses going into town.
Shops 0.50 Km Ollies Ice Cream is on the same side of the road
Mall 0.50 Km Royal Oak Mall shopping centre.
Parks 0.50 Km Cornwall Park / One Tree Hill is also within walking distance.
Library 2.00 Km Onehunga or Three Kings Public Library. We have a visiting library service come to the rest home every 3 weeks.

Updated: 31 Jan 2012

Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Aged Care Association New Zealand (ACA) Yes CHT is committed to maintaining a high standard and our C.E.O. is a member on the board of the N.Z. Aged Care Assocation
Aged Care Association New Zealand (ACA)

Updated: 16 Jan 2015

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.