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Hilda Ross Retirement Village

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Information Pack
At a glance
Name
Hilda Ross Retirement Village
Category
Respite / short term care
Address
30 Ruakura Road
Hamilton East
Hamilton 3216
Postal Address
Same as above
DHB
Waikato
Phone
View Phone Number
Fax
View Fax Number
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Izak Luther - 07 855 9542
Owner
Ryman Healthcare
Clinical Manager
Charmaine Lim-Capendit - 07 855 9542
Other services
Media
Tap to view all photos 1/11

Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Winner: 2022 Trusted Brand Aged Care & Retirement Villages

Respite care at Hilda Ross Village provides temporary care in a range of circumstances. You may need some rehabilitation after a hospital stay, or perhaps a little extra support – whether it’s for a single night or a few weeks.

If you still live in your own home, a short stay at our care centre could be a welcome break from your usual routine. You could even stay with us in our day care programme where you can enjoy meals and activities during the day. Plus, did you know that you can receive respite care in the comfort of a serviced apartment.

A huge point of difference for Ryman care residents is the feeling of connection they experience. Activities and events are all there for you to take part in when you feel like it.

We’ve won the Reader’s Digest Trusted Brand: Aged Care and Retirement Villages award eight times. And we’ve been awarded the gold medal seven times in the Reader’s Digest Quality Service award.

Innovations such as our custom-made electronic care app, myRyman, contribute to this high standard. In every care room, a device enables nurses and carers to see and record information about each resident. This award-winning technology creates greater efficiencies, allowing our teams to spend more time with residents as a result.

Ryman’s seasonal Delicious menu continues to be highlighted as an area that we go above and beyond in. Meals are prepared fresh on site by our village chefs. There is a choice of three main courses, including a vegetarian option, where the aim is to tempt all taste buds. We also cater for special dietary requirements.

Private rooms are spacious and include monitored call bells. You can choose from a selection of room layouts, all with an ensuite bathroom.

To ensure your safety at all times, we have 24-hour security on site. Our village also has emergency generators in our care centre, serviced apartments and village centre.

What really makes a difference in Ryman care centres, is the daily dedication of our caring teams. Residents and their families think the world of our nurses and carers. And because our staff ratios are some of the highest in the care sector, the individualised care we provide creates the unique experience that residents tell us they love.

If you've been thinking about moving to Hilda Ross Village, spending time with us in respite care is a great way for you to experience the lifestyle in our village before making your decision.
Testimonials
Testimonials
"The team showed love, care, dignity and respect, not only to Mum, but to every other resident that I saw in their care." - Ryman Resident Family Member
Updated: 27 May 2022
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Please contact village management for details.
Staffing qualifications and details We encourage our team to take up opportunities to study Level 2 to 4 qualifications under the NZQA framework. Scholarships are offered to support further education. Our new Micro-Credential offers specialised education in dementia care.
Details about meals Breakfast and supper are generally served in residents rooms. All other meals can be served in rooms or in the dining room. The main meal of the day is prepared fresh on site by our dedicated chefs. There are three main course choices, including a vegetarian option. Specific food preferences and cultural or dietary needs can be catered for. All our meals are cooked at the village giving our food a lovely home made touch. Residents can help themselves to tea, coffee and fruit at all times, all of our morning and afternoon teas and suppers consist of delicious home baking. Guest are welcome to join residents for meals. Staff members will need to be advised when making a reservation.
Visitor information Visitors are welcome any time, we simply ask that they are respectful of the privacy of other residents. Current Covid protocols may require specific visitor timings, please speak to village management for further information.
Recreational opportunities Each month residents are provided with a calendar that outlines our regular programmes, along with a variety of fun special events. We welcome input and feedback from residents and families in deciding our calendar of events.
Internet access Free WiFi for residents and guests is available anywhere in the main building and can be used from any wireless-capable device.
Transport Personalised driving services, where the driver will accompany a resident to an appointment or on an outing, are available from companies such as Driving Miss Daisy.
Associated Complexes We are a part of the Ryman Group of retirement villages and care facilties.
Updated: 27 May 2022
Where service is provided
Where service is provided
Status Details
In Aged Residential Care Yes
Updated: 27 May 2022
Features
Features
Feature Status Details
May Bring Own Furniture Yes All of our rooms come fully-furnished. Residents are welcome to bring small and special items such as a favourite armchair, provided they can be accommodated in the room.
Single Rooms Yes All rooms at our village are of a premium standard and include an ensuite. Every room is furnished with a bed, with linen provided, bedside cabinet, chest of drawers, chair and television.
Ensuite Yes All rooms include an ensuite.
Alcohol Permitted Yes Residents are welcome to socialise as and when they please. We hold a popular happy hour each week.
Pets In Residence Yes By negotiation.
Phone Access In Own Room Yes We have two portable phones that can be used by residents in their rooms to make or receive calls. Residents are welcome to have a telephone installed in their room. An adapter may be required and it is the residents responsibility to contact a provider to arrange a connection to their room.
Wifi Yes Free WiFi for residents and guests is available anywhere in the main building and can be used from any wireless-capable device.
Resident can adjust heating in own room No All of our rooms are kept to a warm and pleasant temperature. Under floor heating on the lower-level floor may be adjusted at the residents request.
Cater for under 65 yrs with Disability Yes Please discuss specific requirements with the village manager.
Lounges/seating areas Yes Care centre residents enjoy access to spacious lounges, dining areas and serene outdoor spaces.
Gay / LGBT IQ Friendly Yes
Primary Health Funded Short Term Care Yes
Day Programme for day stay clients Yes
Outings Yes Regular outings are held and provided by our two vans on site. We encourage residents to maintain contact with individuals and groups throughout the community.
Whanau Room Yes We have a whanau room available that offers family and visitors the opportunity to have time out, make a cup of tea or coffee or make private phone calls. Simply ask our staff and we will always do our best to assist our families at anytime.
Maori Kaupapa Yes Available on request.
Residents Committee Yes Our village hosts resident meetings every second month. These are an opportunity for residents to meet and express any concerns, and to share happy moments.
Family Committee Yes Relatives meetings are held every 6 months to keep everyone updated on what is happening in the village, and are an opportunity for family members to raise any issues or concerns. Relatives receive a written invitation to their meetings and residents are notified via their activity calendar when the meetings are due to take place.
Newsletter Yes A regular newsletter is circulated providing updates on village activities and exciting news.
Policy for management of challenging behaviour Yes We have well-formed policies and procedures that are available to be viewed.
Confused Residents Yes We are proud providers of specialist dementia care and strive to maintain the highest level of support. Some of our residents may be mildly confused and our staff are specialised in providing a calming and safe environment for residents to enjoy living in.
Semi-Secure Yes
Updated: 27 May 2022
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We offer respite care in our warm and welcoming care centre. Respite care provides temporary care in a range of circumstances. You may need some rehabilitation after a hospital stay, or perhaps a little extra help. Whether it’s for a single night or a few weeks, a short stay at our care centre can be a welcome break from your usual routine.
Booking can be made in advance Yes
Updated: 27 May 2022
Languages Spoken
Languages Spoken
Language Status Details
English Yes
Other Information Yes Should English not be your first language, we will make every endeavour to ensure we are able to understand you and your needs. We will also ensure an interpreter (or other) is available on request as required.
Updated: 27 May 2022

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