At a glance
- Grant Costello - 09 482 1777
- Ryman Healthcare Ltd
- Sales advisor
- Leanne O'Meara - 0274387426
Respite care at Bert Sutcliffe provides temporary care in a range of circumstances. You may need some rehabilitation after a hospital stay, or perhaps a little extra support – whether it’s for a single night or a few weeks.
If you still live in your own home, a short stay at our care centre could be a welcome break from your usual routine. You could even stay with us in our day care programme where you can enjoy meals and activities during the day. Plus, did you know that you can receive respite care in the comfort of a serviced apartment.
As a Ryman village, we've won the Reader’s Digest Trusted Brand: Aged Care and Retirement Villages award eight times. And we’ve been awarded the gold medal seven times in the Reader’s Digest Quality Service award.
A huge point of difference for Ryman care residents is the feeling of connection they experience. Activities and events are all there for you to take part in when you feel like it.
If you've been thinking about moving to Bert Sutcliffe, spending time with us in respite care is a great way for you to experience the lifestyle in our village before making your decision.
|"The team showed love, care, dignity and respect, not only to Mum, but to every other resident that I saw in their care." - Ryman Resident Family Member|
|Updated: 14 Mar 2022|
|Our Delicious menu
Delicious is Ryman's bespoke seasonal menu that's prepared fresh on site using fresh ingredients.
As a respite resident, we will provide all your meals and snacks. You have a choice of three main courses, including a vegetarian option. Plus, we cater for special dietary requirements.
|Updated: 14 Mar 2022|
|What's included in your fees and what's not||Please contact management for details.|
|Staffing qualifications and details||We encourage our team to take up opportunities to study Level 2 to 4 qualifications under the NZQA framework. Scholarships are offered to support further education. Our new Micro-Credential offers specialised education in dementia care.|
|Details about meals||Private dining is available and we have a cafe onsite at the village and a bar. All of our meals are prepared on site by our wonderful Food Services Team, giving our food a lovely home made touch. Our main meal is served at midday with a lighter meal being served in the evening. All our menus are prepared with a dietitians input. While we do have a set menu we do endeavour to meet the preferences of individuals and all different medically required dietary needs can be met. Residents can help themselves to tea and coffee and fruits between meals and all our morning and afternoon teas and supper consist of lovely home baking.|
|Visitor information||Visitors are welcome any time, we simply ask that they are respectful of the privacy of other residents. Current Covid protocols may require specific visitor timings, please speak to village management for further information.|
|Recreational opportunities||Each month residents are provided with a calendar that outlines our regular programmes, along with a variety of fun special events. We welcome input and feedback from residents and families in deciding our calendar of events.|
|Internet access||Free WiFi for residents and guests is available anywhere in the main building and can be used from any wireless-capable device.|
|Transport||Personalised driving services, where the driver will accompany a resident to an appointment or on an outing, are available from companies such as Driving Miss Daisy. Our village provides an eCab service for residents to use for any personal appointments or outings. This service is charged at $30 per hour. Please note, this service is subject to availability.|
|Associated Complexes||We are a part of the Ryman Group of care facilities.|
|Updated: 4 Jul 2022|
|Single Rooms||Yes||All our single rooms have ensuite bathrooms. The rooms are beautifully proportioned and furnished with an electric bed, bedside cabinet and tall boy as well as a wardrobe. There is a call bell beside the bed and ensuite.|
|Rooms suitable for a couple||Yes||We have a number of double rooms that could be used to accommodate a couple. Please check with the Village Manager to ascertain the availability of these rooms.|
|Ensuite||Yes||All our care centre rooms have their own ensuite bathroom, with toilet, shower and handbasin.|
|Alcohol Permitted||Yes||We have Happy Hour every week.|
|Phone Access In Own Room||Yes|
|Resident can adjust heating in own room||Yes||Every room has individual heating control and air con unit.|
|Cater for under 65 yrs with Disability||Yes||Please feel welcome to contact the Village Manager to discuss your specific requirements at anytime.|
|Lounges/seating areas||Yes||We have a large lounge available for our residents and relatives.|
|Gay / LGBT IQ Friendly||Yes|
|Primary Health Funded Short Term Care||Yes||Please contact the Village Manager for further information.|
|Provide End of Life/Palliative Care||Yes||Please contact the Village Manager for further information.|
|Day Programme for day stay clients||Yes||We offer private day care to residents, please contact the Village Manager for further information.|
|Outings||Yes||We have vans and activity staff who will assist you to get out and about.|
|Residents Committee||Yes||We hold meetings for residents every two months. All residents are invited to this meeting.|
|Family Committee||Yes||We hold relatives meetings twice a year. As well as this we always encourage family and friends to contact the Village Manager direct and immediately if there is any issue of concern as we are committed to ensuring that we meet your expectations.|
|Newsletter||Yes||A newsletter is prepared and available every 4 months.|
|Policy for management of challenging behaviour||Yes||Please discuss this with our Clinical Manager.|
|Confused Residents||Yes||Please discuss this with our Clinical Manager.|
|Rural Setting||Yes||The panoramic views over Kauri Park from our facility are beautiful and our delightful gardens are full of colour and interest.|
|Updated: 4 Jul 2022|
|English||Yes||If English is your second language we will endeavour to take every opportunity to meet your needs. We will access an interpreter should this be required and we are happy to work closely with family members to ensure we understand your needs fully.|
|Updated: 9 May 2022|