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Resthaven Rest Home Care

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At a glance
Resthaven Rest Home Care
Hospital Care
208 Main Street
Postal Address
PO Box 314
Invercargill 9840
Southern (Southland)
03 208 9440
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Donna McEntyre - 03 208 9440
Presbyterian Support Southland - 03 211 8200
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Welcome to our Resthaven Village site and thank you for visiting! We have 60 beds, including Hospital and Residential Levels and 10 Dementia (D3) level beds. We also have 21 Cottages.
For any inquiries, please do not hesitate to contact our Manager
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 22 Feb 2013
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 30
Vacancy Yes
The current available bed is in a shared room.
Impending vacancy No
Premium Room Charges Yes as at 19 Dec 2019
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 5 Jun 2020
"I just want to say a sincere thank you on behalf of my six brothers and sisters. The care that has been given to both my parents and my family has been terrific and we really appreciate what you and your staff have done. This is a great home."

"Our mother is now in Resthaven Village and thoroughly enjoying the life style. She has company if she needs it, with all the Activities available, but is able to have alone time when she wishes and privacy for entertaining her visitors. She feels secure in the knowledge that there is always staff checking on her to ensure that she has all her requirements met.
After cooking for 96 years she is loving the wonderful meals and the great homestyle baking that she gets served up and thinks she is very spoilt!
It is very reassuring to our family members to know that she is being cared for by such a great team of dedicated staff".
The McKenzie Family

"My family and I really appreciate the compassionate care which my husband Alastair receives at Resthaven. Many thanks"

"Friendly staff, lovely place, good food, well looked after"

"Family are delighted with husband/fathers care. He looks so much better - better colour, he is eating real food, not in his bed all day, and he spoke a proper sentence. Friendly staff - the place is terrific."
Andrina and Family
Updated: 9 Oct 2019
TypeHours Per WeekStatusDetails
Registered Nurse 200 Yes There are Registered Nurses on each shift over the 24 hours. The Registered Nurse ensures care is provided to Residents and co ordinates and plans Residents care with their GP , Care working staff, and other allied staff involved in their care
Nurse Practitioner Yes
Enrolled Nurse 40+ Yes Enrolled Nurses are valuable members of the team in supporting Residents as well as Registered and Care staff
Healthcare Assistants/Caregivers Yes We have a dedicated well trained team of Caregivers who work tirelessly to provide the very best care for our residents. We are very fortunate to have a number of these with advanced training as well (Level 4).
Physiotherapist 2 Yes We have physiotherapist services available.
Occupational Therapist No We have a Therapy Aide working with residents to maintain and promote mobility.
Social Worker (on site) No We have local social workers who are available to come to Resthaven as required.
Diversional Therapist 10 Yes We have Diversional Therapists working at Resthaven.
Activities Co-ordinator 52 Yes Our activities co-ordinators work with the Diversional Therapist and other staff.
Hairdresser Yes We have a fabulous hairdresser that visits and is available for appointments. If you wish to use your own hairdresser this can be arranged. We have a salon that can be used by your own hairdresser or a family member.
Podiatrist 4 Yes We have a Podiatrist who caters to our Residents needs once a week and is free to those Residents who have Diabetes.
Dietitian Yes Our menu has just been revised and we provide meals to a high standard. Our Dietician visits Resthaven monthly to ensure that we are meeting the dietetic needs of all Residents as well as those with special needs such as PEG tubes.
Accredited Visitors Yes We have visitors and volunteers that come and read the newspaper to Residents or provide musical entertainment.
Kaumatua Negotiable Resthaven is fortunate to have a relationship with the local marae who can assist if necessary and we welcome visits from the marae.
Chaplain/Spiritual Advisor 12 Yes We have a Pastoral Manager and a Pastoral Visitor available within Enliven to ensure all Residents spiritual needs are taken care of. He is available to be called upon if necessary.
Other Personnel Yes We have regular visits to the sites from SDHB specialist services and our Enliven Quality Manager.
Updated: 9 Oct 2019
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
Palliative Care (Contracted) Yes The Hospice are involved as we require them, and we have senior Registered nurses who are specialised in this area.
End of Life/Palliative Care Yes The Hospice are involved as we require them, and we have senior Registered nurses who are specialised in this area.
IV Antibiotic Capability No By negotiation
Dialysis Yes
Wound Care Yes SDHB Wound Specialist supports and provides advice.
Diabetic Care Yes Our Dietitian provides advise to our Kitchen staff regarding Diabetic diets
Continence Advice Yes EBOS supplies us with all our Continence products and we have regular education regarding using the products. Our on site adviser is Robyn Byron.
Stomal Therapy Yes Residents have regular reviews by the SDHB Stoma nurse
Stroke Rehabilitation Yes We have senior Registered Nurses who are specialised in this area as well as our Enliven Nurse Practitioner.
Spinal Injuries Care Yes
Infection Control Yes We are very motivated to promote excellence in this area. Our Clinical Manager runs our Infection prevention.
Surgical Followup Yes
Primary Rural Health Care Yes
Community Health Yes
Clinical Management Yes Our Clinical Manager and is available on site 40 hours a week - Monday to Friday
Other Specialties Yes
Updated: 9 Oct 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes It is good for family members to be able to take a break from their care giving tasks, and we enjoy having respite residents coming to stay
Carer Support Yes
Private Paying Yes
Updated: 28 Jan 2015
May Bring Own Furniture Yes Although we supply all the furniture needed, if the Resident has a favourite piece or pieces of furniture we are happy for them to bring them in - we like our Residents to feel very much at home
Single Rooms Yes Most of our rooms are large singles with a shared Ensuite.
Shared Rooms Yes As above
Rooms suitable for a couple Yes We have two rooms which would suit a couple
Ensuite Yes There are 2 rooms with their own ensuite which have a premium charge. All other bedrooms have an ensuite which they share with another Resident.
Alcohol Permitted Yes We have happy hour once a month, where alcohol is served with the entertainment
Pets In Residence No While our Residents are unable to bring in pets, we do have a resident cat, Sally, in the Oban Unit. We also have two fish tanks. Visitors often bring in their pets for the residents to see and pat
Negotiate To Bring Own Pet No As Above
Phone Access In Own Room Yes Alot of our Residents have phones in their own rooms, which they have installed and which they are billed separately by the provider of this service. A family member is able to put this in place.
Resident can adjust heating in own room Yes All Residents have radiators in their rooms which can be adjusted up or down. If the Resident is unable to do this themselves, the staff will be happy to help
Lounges/seating areas Yes There are 3 lounges. The top lounge which looks out into the main road and plenty to watch. The Walker Lounge which links the hospital and residental areas and the Hokonui Lounge which looks out over the back garden. Lovely views
Female residents only No All are areas have both men and woman, but the ensuites are only shared with people of the same sex
Male residents only No As above
Provide End of Life/Palliative Care Yes
Outings Yes There are plenty of outings, either with the Resthaven bus, or with other resthomes, or to concerts. Every week there is something to look forward to
Whanau Room Yes We have a Meeting Room which is used regularly for family meetings and just a place where families can get together for a chat. There is also Hokonui House which is available for gatherings.
Maori Kaupapa Yes We are lucky to have the support of the local Marae who come in and entertain us sometimes
Residents Committee Yes There is a meeting for the Residents once a month which the families are invited to. It is a chance for everyone to have their say over any issues
Family Committee Yes Often the families will arrange a meeting with Jan, our Manager or Robyn, our Clinical Manager with regards to any issues
Newsletter Yes A newsletter goes out 3 times a year to the Residents and their next of kins, with information about what's happening etc
Policy for management of challenging behaviour Yes There is a policy in place for managing challenging behaviour and this can be discussed with Jan
Confused Residents Yes Any issues with Residents are soon sorted with a meeting between the Managers and Team Leaders
Rural Setting Yes Although Resthaven is on the Main Street in Gore, the top lounge looks over the farm hills and there is plenty to see with the changing in the colour of the trees and hills.
Smokers Room Yes Currently there is a smokers room at Resthaven
Smoking Permitted Yes The smokers go outside or into the smokers room.
Semi-Secure Yes With only three outside doors, two of which face the parking area and the other the Hokonui House, Resthaven is a very secure place. The main doors are locked from 5pm,but there is a bell at the main door to ring after this time.
Updated: 1 Jun 2017
Special Features
Special Features
Resthaven is situated on the flat within walking distance to the main shopping centre. We have a Dairy close by and the Residents have a great view out onto the main street, where they can watch the world go by.

We have a dedicated and experienced staff. Quite a lot of our staff have been with us for 15 years plus.

Resthaven is a friendly family place. From the moment you walk in the front door, you can feel the warm ambience.
Updated: 28 Jan 2015
Interests & Activities
Interests & Activities
Activity programme, Age Concern, Big print books, Blind Foundation, Canine friends, Care and Craft, Entertainment, Entertainers, Exercises, Garden, Jigsaw, Movies, Newspaper reading, Pianist, Quizzes, Reading, Sing-a-longs, Sky TV
Updated: 4 Feb 2013
Additional Information
Additional Information
Details about Meals Breakfast is served in the Residents rooms Morning Tea is served in the Residents rooms or the lounges Lunch is served at 12.00 noon in the two dining rooms Afternoon Tea is served in the Residents rooms or the lounges Tea is also served in the two Dining Rooms at 5.00pm Supper is served in the Residents Rooms
Staffing Qualifications and Details We have over 90 Staff, some full time, permanent part time and some casual
Associated Complexes Presbyterian Support Southland has three other homes in the Southland area - in Invercargill. Peacehaven, Vickery Court and Walmsley House
Updated: 28 Jan 2015
Languages Spoken
Languages Spoken
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Hindi Yes
Maori - Te Reo Yes
Rumanian Yes
Sri Lankan Yes
Other Information Yes We are able to provide interpreters for most languages.
Updated: 28 Jan 2015
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Christian Yes
Denominations/Faiths represented Yes
Presbyterian Yes
Roman Catholic Yes
Updated: 4 Feb 2013
Public Transport   Although, Gore does not have public transport, we have our own PSS Van which takes Residents out on trips and also there is St John transport (car) available to appointments etc in Invercargill. There is a small donation for this service.
Shops 1.00 km We have a large variety of shops which would cater to most needs - anything we may not have is available from Invercargill which is 45 mins away and has the same day courier system We have a Dairy 5 minutes walk away, which alot of Residents pop down to.
Mall 1.00 km We have no mall in Gore, however, most of our shops are situated close together up the street and are easily walked around
Parks 1.00 km We have some lovely parks around Gore - parks with childrens swings and slides, a deer park and beautiful public gardens for everyone to enjoy. We also have Dolamore Park a short drive out of Gore - a great favourite with families and a nice drive
Library 2.00 km We also have a library in the Resthome which caters for both large and small printing books. Also a lady from the local library visits to exchange books.
Updated: 28 Jan 2015
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
CareerForce Yes
ISO (International Organization for Standardization) Yes
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Diversional Therapy Yes
New Zealand Council of Christian Social Services (NZCCSS) Yes
Rest Home MOH Audit Report Available. Yes
Other details Yes Resthaven is part of the Presbyterian Support Southland group.
CareerForce Rest Home MOH Audit Report Available.
Updated: 22 Feb 2013

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.