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Forrest Hill

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Forrest Hill
Hospital Care
37 Bond Crescent
Forrest Hill
Waitemata North
(09) 410 6441
(09) 410 8420
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Janice van Mil
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To provide a quality, homely environment in which the frail elderly and/or confused elderly may live in an atmosphere of respect and friendliness and have their physical and psychological needs met regardless of culture, race or creed.


Assist all residents to maintain their independence and involvement in making decisions affecting their lives to the highest level possible for each individual.
Encourage each resident and their family/whanau to be involved in the planning and provision of care.
Encourage a high level of wellness by maintaining a caring and stimulating environment.
Encourage residents to maintain outside contacts with family/whanau, friends, church and other relevant groups.
Facilitate mixing with other residents and joining in activities.
Encourage all residents to maintain links with cultural or spiritual organisations, friends and family and ensure staff are knowledgeable and sensitive to the values and beliefs which are important to the resident. This will be reflected in training.
Ensure consultation acknowledges cultural differences.
It is the responsibility of all staff to deliver a service to the residents that meet all requirements, standards and best practice guidelines.
Every staff member has the right and the responsibility to be part of the quality processes and is expected to be informed about contractual and personal responsibilities through training and sharing of information.

This is a safe facility in which residents can feel secure.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
Updated: 23 Feb 2012
DHB Respite Care Booking Service
DHB Respite Care Booking Service
We provide DHB Respite Care Booking Service.
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 44
Vacancy No
Impending vacancy No
Additional Room CostsNo
Updated: 24 Apr 2018
Gaye, North Shore and Yvonne, Northland – October 2011
On behalf of our Mother, my sister and I fully recommend anyone placing their loved one’s in the care of ‘Forrest Hill Home and Hospital’.
Our Mother, Lilian Morgan, has been in the care of ‘Forrest Hill Home and Hospital’ for the past six-and-a-half years and I am more than happy to be able to say that our family are pleased with the good care she receives from the lovely nurses and carer’s who are always very respectful and always smile and say ‘Hi’ and do their very best to make sure our Mum is comfortable and okay each day.
It is so pleasant right from walking into the office each day, friendly ‘Hello’s’ and smiles means so much. It’s great too with all the nice changes the new management have made making the rest home so much more lighter and brighter with lots of flowers, lovely new drapes and nets and corners set up with comfortable chairs, like I said, ‘like home’.
I’ve got to mention another super lady, the Diversional Therapist, who run’s around flat out, filling the home with lots of colour’s, pictures, photo’s and keeps everyone busy and up to date on all the ‘top news’, sports etc. Friendly and always smiling and not too busy to have a chat, she has so much energy, she tires me out just watching her, ha! Everything looks and is pleasant.
Our cooks are not only beautiful but so super friendly and the food that comes out of the kitchen is ‘just like home’. Their smiles are priceless to me; it is so good to be able to put our trust in Mum’s care.

Dorothy and Ken, North Shore November 2011
It is such a pleasure to able to provide a testimonial to others regarding the care provided at Forrest Hill Home and Hospital. Our dearest friend was unable to cope at home on their own and Forrest Hill encapsulated them into their care without hesitation. It is so difficult for people who are ageing who have limited family members however the Forrest Hill team of carer’s provide such a family orientated approach to all their people, it makes you feel warm inside to know they are safe, happy and very healthy. Our friend praises the staff and the services he receives and could not speak highly enough of the home. For someone who has been well known as ‘difficult to please’, Forrest Hill must be amazing to meet his requests! Well done Forrest Hill, we would recommend your home to anyone who is need of genuine care and love.

Mrs Armstrong, Forrest Hill, September 2011
The wonderful care staff in the Hospital at Forrest Hill have been very kind and special to my husband of 55 years. When Jimmy went into care I was beside myself with guilt. I still am sad that he can’t be at home with me, but the staff at his new home have been very supportive, often giving me a hug, reminding me that he is safe and that I can visit him anytime I want. I enjoy the delicious food served by the kitchen as I often share an evening meal with Jimmy and watch the news before going home. He calls me every night before bed – the staff help him to make the call. The hospital does a wonderful job ensuring Jimmy is pain free and enjoys every day. I am so very grateful that I have a happy husband and an open home who has welcomed us both into their lives.
Updated: 2 Apr 2012
TypeHours Per WeekStatusDetails
Nurse Practitioner Negotiable We are able to consult nurse specialists as required.
Registered Nurse Yes Onsite 24 hours a day. Seven days a week
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes
Occupational Therapist Negotiable
Own Social Worker Negotiable Via Waitemata Health as required
Activities Co-ordinator Yes
Hairdresser Yes Weekly On Mondays
Podiatrist Yes 6 Weekly or if required and negotiated
Dietitian Yes
Kaumatua Negotiable
Chaplain/Spiritual Advisor Negotiable
Updated: 10 Feb 2012
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care Yes we have a link nurse with additional education in this area
Gastronomy/Nasogastric Management Yes
Oxygen Management Yes
Surgical Followup Yes
Wound Care Yes
Diabetic Care Yes
Continence Advisor Yes
Infection Control Yes
Stomal Therapist Yes
Stroke Rehabilitation Yes
Spinal Injuries Yes
Gerontological Care Yes
Urology Yes
Clinical Manager Yes
Psychiatrist Yes Through MHSOA
Updated: 10 Feb 2012
Primary Health Funded Short Term Care Yes Through Primary Options or ACC
Other End of Life/Palliative Care Yes
Whanau Room Yes If you wish to stay over with a relative who is unwell we can accomodate
Rooms (Single) Yes
Rooms (Suit Couple) Yes We are willing to disuss this with you.
Ensuite Yes
May Bring Own Furniture Yes
Alcohol Permitted Yes Supervised
Pets In Residence Yes
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes
Resident can adjust heating in own room Yes Thermostat and timer
Residents Committee Yes Bi-monthly meetings chaired by the Activities Coordinator
Newsletter Yes
Policy for management of challenging behaviour Yes Challenging Behaviour Training for staff regularly
Confused Residents Yes
Lounges/seating areas Yes
Outings Yes
Smoking Permitted Yes Outside areas only
Semi-Secure Yes Key pad exit
Sprinklers Yes
Audit report available Yes
Updated: 10 Feb 2012
Special Features
Special Features
Updated: 1 Nov 2011
Interests & Activities
Interests & Activities
Activity programme, Advocate, Age Concern, Alzheimer's Society, Big print books, Bingo, Blind Foundation, Board games, Bowls, Breakfast in bed, Bridge, Canine friends, Cards, Care and Craft, Children, Concerts, Cooking, Craft, Dancing, Electric beds, Email, Entertainers, Entertainment, Exercises, Fax, Flower arranging, Games, Garden, Gardening, Happy Hour, Housie, Indoor Games, Jigsaw, Library (mobile libraray), Massage (hand massage) , Music, Newspaper reading, Outings, Parkinson's Society, Pianist, Quizzes, Reading, Sing-a-longs, Singing, Sky TV (access at own cost), Vegetarian, Videos, BBQ, Anthroposophical, Classical Music, Concerts, Cooking, Digital camera, Exercises, Jigsaw, Music, Newspaper reading, Pianist, Parties, Shopping, Sing-a-longs, Singing, Stroke Group
Updated: 1 Nov 2011
Additional Information
Additional Information
Details re Meals Cooked on site
Staffing Details Owner operated service
Fees Details/Fees Do Not Include Please contact the manager for full details. No extra cost for ensuite.
Updated: 1 Nov 2011
Languages Spoken
Languages Spoken
Cantonese Yes
Chinese Yes
English Yes
Filipino Yes
Indonesian Yes
Korean Yes
Macedonian Yes
Malay Yes
Mandarin Yes
Samoan Yes
Tagalog Yes
Tongan Yes
Updated: 13 Jul 2011
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Non denominational Yes
Updated: 13 Jul 2011
Public Transport 0.50 km Public transport on Forrest Hill Road
Shops 0.50 km
Mall 3.00 km Milford Mall
Parks 0.20 km
Library   Onsite mobile library 2 weekly. Takapuna Library 4km approx
Updated: 1 Nov 2011
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
Other details Yes Internal training programme
Updated: 16 Oct 2017