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Forrest Hill

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Information Pack
At a glance
Vacancy
Yes
Name
Forrest Hill
Category
Hospital Care
Address
37 Bond Crescent
Forrest Hill
North Shore, Auckland
Postal Address
37 Bond Crescent
Forrest Hill
Auckland 0620
DHB
Waitemata
Phone
(09) 410 6441
Fax
(09) 410 8420
Email
View Email Address
Web
Visit Website
Personnel
Manager
Janice van Mil
Other services
Photos
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Forrest Hill Home & Hospital Brochure Forrest Hill Home & Hospital Brochure Forrest Hill Home & Hospital Brochure
Add your own review for this service

Highly Recommended - Forrest Hill Home & Hospital

Our Dad has been at the Forrest Hill Home & Hospital now for just over a year.
I must admit I was a little worried as I’m sure like everyone we’ve all heard some pretty bad stories about some Homes caring for the elderly, but I can honestly say my family and myself are 100% happy with Forrest Hill Home & Hospital. Dad settled in so well considering he never wanted to go into a home. His room is bright & modern and a lovely big en-suite, everything he wants is there. We cannot speak highly enough of all the staff, they are absolutely amazing and are always there willing to listen if you have any questions.
We also like how every three months they have a Residents & Family meeting, so you always know what’s happening and can discuss any concerns you may have.
Monday-Friday they have different activities on if the residents want to participate.
If we heard of anyone looking for a Home we would highly recommend Forrest Hill Home & Hospital.

Regards
Bernice Sim and Sandy Stratton

Forrest Hill Home and Hospital

I thoroughly recommend Forrest Hill Home and Hospital. My father moved there when he could no longer look after himself, and he settled in very quickly. He had a lovely sunny north westerly room with a quiet deck, on which he could keep a bench seat and his bird aviary. He did not have an ensuite bathroom, but this never bothered him. He made many friends at the rest home, and enjoyed the variety of meals. Although washing was part of the cost, we preferred to do Dad's washing and ironing for him, so he always presented smartly. The rest home welcomed guests, and Dad was mobile for several years, making him free to leave at any time on day trips with the residents or with our family. When Dad got sick, the staff made sure he was admitted to hospital, and cared for him on his return. They dispensed his medicines, and kept a lively banter of conversation, which Dad appreciated. The staff were and still are very lovely and caring. Dad was at Forrest Hill Rest Home for about three and a half years, and passed away there in 2017 at age 93 years. The family are most grateful for the care that Dad received. He never lost his sense of humour or his dignity. Thank you to all the staff for taking care of him so well.


Provider response:

Thank you Tony for your kind words,we believe in providing a homely environment which enhances the well being of our residents.

BEST OF CARE

After recommendation from friends and viewing other rest homes on the North Shore I chose Forrest Hill Home for my mother’s care.
It was one of the few homes that could offer a room with private toilet and shower facilities three years ago. The rooms were a good size, bright and had a good outlook.
What has impressed me over the years has been the number of daily medical and support staff looking after my mother. They have always been professional with reporting, very friendly, attentive and respectful towards my mother and others in their care. There are always plenty of regular monthly and separate daily activities and I often find there are staff that are keen to join in the activities also. The cleanliness of the home and the providing of daily and special meals for the residents are excellent. The Friday fish and chips, regular concerts/events, outings, pet friendly days and Christmas dinners are always popular with the residents. These features create a homely atmosphere and visitors are always made to feel very welcome.

Highly Recommend

Our Mum, Diane, has been a resident at Forrest Hill Home & Hospital for the past four years. It is a smaller care home with a close “family feel” to it; one of the main reasons for our choice. As well as good daily care offered at Forrest Hill, there is an extensive Activities programme. The Activities coordinators encourage participation in daily socialising and go out of their way to interact positively with each of the residents. They also facilitate special events such as tea parties, visiting performers, the petting zoo, outings to local café’s and even the occasional BBQ on the deck on a fine summer’s day. Birthdays and other special occasions, such as Christmas, are extremely well catered for by Forrest Hill’s long-standing wonderful Cook who makes tasty meals and bakes delicious birthday cakes. Nursing and care staff are very approachable and Forrest Hill management welcomes contact and comment from both residents and families. The management team responds promptly to any matter raised, no matter how trivial it may seem, and their culture of open communication reassures us that Mum is in good hands.

Not impressed

Went to view the Rest Home recently. The Manager, who walked us through the place seemed more interested in telling us about the other Rest Home she managed. Got the impression she was more interested in our money rather than our Mother. Certainly won't be leaving Mum there

Description
MISSION STATEMENT

To provide a quality, homely environment in which the frail elderly and/or confused elderly may live in an atmosphere of respect and friendliness and have their physical and psychological needs met regardless of culture, race or creed.

PHILOSOPHY

Assist all residents to maintain their independence and involvement in making decisions affecting their lives to the highest level possible for each individual.
Encourage each resident and their family/whanau to be involved in the planning and provision of care.
Encourage a high level of wellness by maintaining a caring and stimulating environment.
Encourage residents to maintain outside contacts with family/whanau, friends, church and other relevant groups.
Facilitate mixing with other residents and joining in activities.
Encourage all residents to maintain links with cultural or spiritual organisations, friends and family and ensure staff are knowledgeable and sensitive to the values and beliefs which are important to the resident. This will be reflected in training.
Ensure consultation acknowledges cultural differences.
It is the responsibility of all staff to deliver a service to the residents that meet all requirements, standards and best practice guidelines.
Every staff member has the right and the responsibility to be part of the quality processes and is expected to be informed about contractual and personal responsibilities through training and sharing of information.

This is a safe facility in which residents can feel secure.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 23 Feb 2012
DHB Respite Care Booking Service
DHB Respite Care Booking Service
We provide DHB Respite Care Booking Service.
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 41
Vacancy Yes
Impending vacancy No
Additional Room CostsSome Rooms
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 23 Aug 2019
Testimonials
Testimonials
Clare Lindsay - June 2018
I am writing to register our appreciation for Debbie Bannister (Clinical Manager) and the team at Forrest Hill Home and Hospital. I just had the opportunity to review Maureen’s on-going care plan with Debbie and as we have found in the past, the on-going plan is thoughtful, caring and takes into account the many issues and challenges that Maureen faces on a daily basis. Having staff like Debbie and all of her team caring for Maureen is so reassuring to us. We just want to thank you all for your kindness to Maureen and your conscientious care.


Barbara Torrance, North Shore – May 2018
Congratulations to all staff for a wonderful, colourful Mad Hatters Tea Party. Your time, effort and imagination was great and so much admired. Well Done.


Family of David Wilson, May - 2018
We would like to thank all the staff at Forrest Hill Home & Hospital for all the love, care and support you gave David while he was in your care. We all appreciate all you did for him and know that he did as well. We feel very privileged to have been a part of the Forrest Hill family.

Marilyn Most, North Shore - September 2017
I am writing to thank everyone involved in my care and for the excellent time I had while recuperating at the facility. My experience was of wonderful people who looked after me and I can’t thank everyone enough. I especially want to thank the nurses, carers, residents and the activities ladies. Thank you so much for everything.


John & Robyn Burgess, North Shore - September 2017
To the very, very caring staff of Forrest Hill Home & Hospital.
Yesterday my mother, Jean Burgess, celebrated her 100th birthday by invitation of the staff. It was an extremely happy event and one which mum gladly rose to the occasion. Robyn and I highly commend those we know of who planned and worked hard to ensure it was a success. The Chef especially came in on a day she doesn’t normally work and other kitchen staff also to ensure that the cake and refreshments were all organized. Lifestyle Team prepared the signage, prepared the decoration of the lounge, seating and the tiara and sash for Mum to wear. Against my predictions, Mum wore both for the entire time. This 100th celebration has been a powerful example of the genuine love and care mum receives at Forrest Hill Home and Hospital. We are truly grateful for everything that has led up to this day since she became resident in December 2015.

Dianne Ludwig, Auckland CBD - March 2017
This is both a letter of thanks and recommendation based upon the excellent care you are providing my mum, Ann Ludwig. Over the past 7 months that mum has been at Forrest Hill Home and Hospital we have been consistently delighted with the level of care provided by all the staff and wish to thank you and the entire team. I looked at over twelve rest homes and Forrest Hill stood out immediately as a place that mum would be well cared for. It is a facility that is large enough to have good resources but small enough to be very personal, attentive and most importantly has a culture where staff go out of their way to ensure residents are treated with not only great kindness, respect and care, but also encouraged to continue enjoying life in whatever capacity they can. Much is done in the facility to celebrate the individuality and personality of each resident and meet their specific personal and health care needs. From my first visit to inspect the facility to the daily visits I now make to visit mum, I have observed that amazing attitude of all the staff and managers at Forrest Hill, all of whom take time to converse and care for the residents and their families, regardless of their own individual role. I also observe the clinical and care staff in action every day and can see that they have a high level of competency, compassion and patience in dealing with what can be challenging elder health and behavioral issues. The Lifestyle programme is first rate with the team ensuring the programme is appropriate and stimulating. It is also excellent to see new innovative programmes and outings being built into the programme, based on elder care research and resident feedback being regularly sought to gauge the success and modify accordingly. From my perspective words that sum up the lived values of Forrest Hill include: kindness, compassion, patience, excellence, team work, resident safety and care.

Gaye, North Shore and Yvonne, Northland – October 2011
On behalf of our Mother, my sister and I fully recommend anyone placing their loved one’s in the care of ‘Forrest Hill Home and Hospital’.
Our Mother, Lilian Morgan, has been in the care of ‘Forrest Hill Home and Hospital’ for the past six-and-a-half years and I am more than happy to be able to say that our family are pleased with the good care she receives from the lovely nurses and carer’s who are always very respectful and always smile and say ‘Hi’ and do their very best to make sure our Mum is comfortable and okay each day.
It is so pleasant right from walking into the office each day, friendly ‘Hello’s’ and smiles means so much. It’s great too with all the nice changes the new management have made making the rest home so much more lighter and brighter with lots of flowers, lovely new drapes and nets and corners set up with comfortable chairs, like I said, ‘like home’. Everything looks and is pleasant.
Our cooks are not only beautiful but so super friendly and the food that comes out of the kitchen is ‘just like home’. Their smiles are priceless to me; it is so good to be able to put our trust in Mum’s care.

Dorothy and Ken, North Shore November 2011
It is such a pleasure to able to provide a testimonial to others regarding the care provided at Forrest Hill Home and Hospital. Our dearest friend was unable to cope at home on their own and Forrest Hill encapsulated them into their care without hesitation. It is so difficult for people who are ageing who have limited family members however the Forrest Hill team of carer’s provide such a family orientated approach to all their people, it makes you feel warm inside to know they are safe, happy and very healthy. Our friend praises the staff and the services he receives and could not speak highly enough of the home. For someone who has been well known as ‘difficult to please’, Forrest Hill must be amazing to meet his requests! Well done Forrest Hill, we would recommend your home to anyone who is need of genuine care and love.

Mrs Armstrong, Forrest Hill, September 2011
The wonderful care staff in the Hospital at Forrest Hill have been very kind and special to my husband of 55 years. When Jimmy went into care I was beside myself with guilt. I still am sad that he can’t be at home with me, but the staff at his new home have been very supportive, often giving me a hug, reminding me that he is safe and that I can visit him anytime I want. I enjoy the delicious food served by the kitchen as I often share an evening meal with Jimmy and watch the news before going home. He calls me every night before bed – the staff help him to make the call. The hospital does a wonderful job ensuring Jimmy is pain free and enjoys every day. I am so very grateful that I have a happy husband and an open home who has welcomed us both into their lives.
Updated: 6 Dec 2018
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse 168 Yes Onsite 24 hours a day and seven days a week. Clinical Manager is available 5 days a week. GP visits once per week and is available 24/7. Our GP has been visiting us from last 25 years. Wealth of experience in Aged Care/ Palliative care.
Nurse Practitioner Negotiable We are able to consult nurse specialists as required.
Healthcare Assistants/Caregivers 168 Yes Healthcare assistant are available 24/7.
Physiotherapist Yes Physiotherapist visits twice a week.
Occupational Therapist Negotiable Access to community OT.
Social Worker (on site) Negotiable Via Waitemata Health as required
Diversional Therapist Yes
Activities Co-ordinator Yes 6 days per week
Hairdresser Yes Weekly
Podiatrist Yes Visits every 6 weeks or earlier if required.
Dietitian Yes Community dietician and access to Speech Language Therapist.
Kaumatua Negotiable
Chaplain/Spiritual Advisor Yes
Updated: 6 Dec 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes PEG
End of Life/Palliative Care Yes Work closely and are supported by Hospice.
Wound Care Yes RN's attend regular workshops. DHB clinical wound specialist available.
Diabetic Care Yes
Continence Advice Yes
Stomal Therapy Yes Stoma Nurse visits as required. Tracheostomy care management.
Stroke Rehabilitation Yes
Spinal Injuries Care Yes
Infection Control Yes
Surgical Followup Yes
Clinical Management Yes
Updated: 6 Dec 2018
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes Respite care can be provided either through a private arrangement, respite schedule or through the use of an allocated Carer Support Form. Please contact the Manager for further information.
Carer Support Yes Day Stay arrangements are available through discussion with the Manager. There is facilities for the use of Carer Support Claim Form with a small private top-up or through full private payment
Other Short Stay Programme Yes Interim Care - in partnership with DHB
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 6 Dec 2018
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes
Single Rooms Yes
Rooms suitable for a couple Yes We are willing to disuss this with you.
Ensuite Yes
Alcohol Permitted Yes Supervised
Pets In Residence Yes
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes
Resident can adjust heating in own room Yes Thermostat and timer
Lounges/seating areas Yes
Primary Health Funded Short Term Care Yes Through Primary Options or ACC
Provide End of Life/Palliative Care Yes
Outings Yes
Whanau Room Yes If you wish to stay over with a relative who is unwell we can accomodate
Residents Committee Yes Residents & Family Meeting is held quarterly and is chaired by the Manager.
Newsletter Yes
Policy for management of challenging behaviour Yes Challenging Behaviour Training for staff regularly
Confused Residents Yes
Smoking Permitted Yes Outside areas only
Semi-Secure Yes Key pad exit
Updated: 22 Nov 2018
Special Features
Special Features
Allied Health Support Team
- Gerontology Nurse
- Speech and Language Therapist
- Dietician
- Nurse Educator
- Hospice
- Pharmacist
- Clinical Pharmacy (WDHB)
- Wound Care Specialist nurse (WDHB)
Updated: 6 Dec 2018
Interests & Activities
Interests & Activities
Mental Stimulation Activities
Our Lifestyle Programme includes following mental stimulating activities that helps to improve memory, problem solving, creativity and other cognitive functions. Word Games, Crossword, Scrabble, Quizzes, Riddles, Proverbs, Trivia, Newspaper reading, Poetry reading, Short stories, Reading jokes, Tongue Twisters, Colouring books, Card games, Big print books, Word Search game, Bingo, Art & Crafts and watching movies/DVDs. We also have in-house library with varied collection of books and magazines.

Physical Activities
Exercise group (30mins session for 5 days a week), Taichi (45mins session by a trained & experienced instructor - every Fortnight), Outdoor walks to the park (2-3 times per week, weather dependent), Ball and Balloon Games (7 days a week), Chair volley, Dancing sessions, Floor games like Bowls, Skittles, Target Toss, Ring Toss and indoor walks within the facility.

Sensory Stimulation Activities
Hand massage, Foot massage, Foot Spa, Manicure, Flower arranging, Barbeque, Cooking /Baking sessions, Making Smoothies and summer drinks, Pet therapy sessions, Gardening, Aromatherapy and pamper sessions.

Social Stimulation Activities
Musical Entertainment every fortnight by renowned entertainers, Happy Hour, Birthday celebrations, Sing a longs, theme days, Small group activities to promote friendship within the residents and to encourage them to pursue common interests. We are currently running Crossword group, scrabble group, reading group, knitting group, sanding and staining furniture group.

Outings and Community Involvement
We organize group outings every week. We currently go for Shopping outings, Café outings, Beach outing and Concert outings. In the past we have organized outings to art exhibition and museum depending on the number of residents who are interested in participation. Based on the interest, some of our residents also visit community groups and go for tea outings. We organize and facilitate regular visits from schools, church groups and other community groups.

Theme days/ Festive Celebrations / Culturally Significant days
We welcome and embrace all different cultures and never miss an opportunity to celebrate it with our residents. We have been celebrating Waitangi Day, Anzac Day, Chinese New Year, Easter Celebrations, Mother’s Day, Father’s Day, Diwali Celebrations, Prostrate Cancer Awareness, Breast Cancer awareness, Theme days like Mad Hatters Tea Party and Island day and Christmas Celebrations.
Updated: 26 Nov 2018
Additional Information
Additional Information
TopicDetails
Details about Meals Cooked on site. Our Chef has been working with us for over 24 years and is well known for serving excellent home cooked meals. Caters to different ethnic groups and vegetarians.
Staffing Qualifications and Details Registered Nurse on site 24 hours. Care staff complete ongoing training scheme
What's included in your fees and what's not Please contact the manager for full details. No extra cost for ensuite.
Updated: 6 Dec 2018
Languages Spoken
Languages Spoken
LanguageStatusDetails
Cantonese Yes
Chinese Yes
English Yes
Filipino Yes
Indonesian Yes
Korean Yes
Macedonian Yes
Malay Yes
Mandarin Yes
Samoan Yes
Tagalog Yes
Tongan Yes
Updated: 13 Jul 2011
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Brethren Yes
Buddhist Yes
Christian Yes
Confucius Yes
Denominations/Faiths represented Yes
Hindu Yes
Inter denominational Yes
Muslim Yes
Jehovah Witness Yes
Jewish Yes
Non denominational Yes
Presbyterian Yes
Ratana Yes
Roman Catholic Yes
Salvation Army Yes
Seventh Day Adventist Yes
Sikh Yes
Shinto Yes
Tao Yes
The Church of Jesus Christ Latter-Day Saints Yes
Updated: 6 Dec 2018
Distances
Distances
LocationDistanceDetails
Public Transport 0.50 km Public transport on Forrest Hill Road
Shops 0.50 km
Mall 3.00 km Milford Mall
Parks 0.20 km
Library   Onsite library. Takapuna Library 4km approx
Updated: 6 Dec 2018
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
Other details Yes Internal training programme
Updated: 16 Oct 2017

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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