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Ultimate Care Rhapsody - Pouakai

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Ultimate Care Rhapsody
30 Mill Road
Lower Vogletown
New Plymouth 4310
Postal Address
Same as above
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Sarndra Wallis - 027 610 0095
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Contact us today to see what a positive move to Ultimate Care Rhapsody can make in your life. 


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Ultimate Care Rhapsody is a beautiful purpose-built rest home and hospital facility situated in Lower Vogeltown and set in three acres of picturesque park-like setting.

We offer a caring and friendly environment and staff are committed to providing the best possible care services to residents and families. Spacious and welcoming, our facility has an abundance of lounges and communal areas where residents can mingle and feel at home. Large bedrooms, some accommodating double occupancy, allow for a comfortable home life.

The facility has very close connections to the local community. Shops and amenities are nearby in central New Plymouth.

Our dedicated team of nurses and caregivers offer an unparalleled quality of personalised care backed by industry-leading qualifications and training. They are provided with ongoing training and professional development. We promise to offer comfortable home-like facilities and deliver the very best in care.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 8 Jan 2021
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 19
Vacancy Yes
Impending vacancy No - Vacancies available
Short stay considered No
Premium Accommodation Charges Some Rooms from $15.00/day up to $35.00/day as at 17 Apr 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Yes
Updated: 24 May 2024
"The staff and other residents are lovely. I am very happy here".

"Everything about Rhapsody is excellent, I could not be more pleased with the faciilty, the grounds, the staff and the care".

"Meals are very good, staff and caring and show a genuine interest to residents".

"My family are very please with care and staff interaction, thank you. We would have no problem with recommending Rhapsody.
Updated: 22 Mar 2021
Type Hours Per Week Status Details
Registered Nurse Yes Registered nurses are available on site 24/7. Our Clinical Services Manager, is available Monday to Friday and on call weekends.
Healthcare Assistants/Caregivers Yes We have a team of dedicated care givers that are committed to providing the highest standard of care. All our caregivers undergo training and auditing on a regular basis.
Physiotherapist Yes We have a Physiotherapist who is available on site Mondays and Thursdays. We also have the services of another Physio therapist who trains all our staff in the correct lifting techniques.
Occupational Therapist Yes We do not employ an Occupational Therapist, however should one be required we can easily source this through our DHB or privately.
Social Worker (on site) No Ultimate Care Rhapsody does not have its own social worker. We work with the Needs Assessment team in the community. Social work input is available if required.
Diversional Therapist Yes We have a fully qualified Diversional therapist, who runs a fun pact activities programme. At our last Ministry of Health audit we were awarded a Continuous Improvement for our activities.
Activities Co-ordinator Yes Our activity co-coordinators are on site 5 days a week. Our activities programme is regularly updated and promises to cater to a variety of interests and needs. Our programme incorporates day trips, one-to-one sessions and group sessions.
Hairdresser Yes We have our own salon with a hairdresser in attendance Tuesdays and Thursdays. Residents are also welcome to have their own hairdresser visit them at Rhapsody.
Podiatrist Yes Comes to the facility every 6 weeks and on request
Dietitian Yes Our menus are all dietician approved. Individual dietician input is also available by referral to Taranaki DHB dieticians.
Accredited Visitors Yes
Kaumatua Yes This can be arranged on an individual basis as required.
Chaplain/Spiritual Advisor 2 Yes We have a Chaplain who visits the facility for two hours each week. You can arrange to have your own spiritual adviser visit you at any time of your choice
Other Personnel Yes Ultimate Care Rhapsody is supported by a team of experts at the National Support Office based in Wellington. The team consists of Expert Clinical staff and Senior Management.
Updated: 8 Jan 2021
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes If oxygen has been medically prescribed we are very capable of managing this therapy for any resident that should require it.
Gastronomy/Nasogastric Management Yes We can provide care for any Gastric/Nasogastric management. Our registered nurses are skilled in managing this requiremet.
End of Life/Palliative Care Yes We have a dedicated team of registered nurses and a National Support Office that provides clinical guidance and training and support for our staff. We also have a National Clinical Coach who oversees our end of Life Palliative Care nursing.
Dialysis No Unfortunately we are not resourced to manage dialysis
Wound Care Yes Our registered nurses are all trained in wound care. We have a National Clinical Coach who is also our wound nurse for the organisation. All wounds are monitored and reported to our clinical team to ensure treatment is effective.
Diabetic Care Yes Should you require any level of support for type1 or type 2 diabetes we can assist you with this. Our clinical manager oversees all of our residents who require insulin or special diets
Continence Advice Yes We have a great team of registered nurses who will undertake a continence assessment upon your arrival and on-going should you need it.
Stomal Therapy No Although we do not have a stomal therapist on site, we have no problem accessing these services should it be required.
Stroke Rehabilitation Yes If you have been unfortunate to have suffered a stroke we have a dedicated team that can assist you in your recovery, ensuring all your needs are being met.
Tracheotomy Care Yes Our registered nurses are skilled in many areas and should you have a tracheotomy that requires assistance with management we can meet your needs.
Spinal Injuries Care No We are not specialised to manage spinal injuries
Infection Control Yes We have an excellent infection control programme that is strictly adhered to at all times.
Surgical Followup Yes If you have recently undergone any surgery and you are coming to us for recovery, we can provide that for you. Our clinical team can ensure you have a full recovery post-op. This is usually agreed following a pre-admission assessment.
Psychiatric Care No We do not provide this level of service.
Community Health Yes
Clinical Management Yes We have a full-time clinical manager who oversees all of our registered nursing staff as well as our dedicated team of caregivers. All our clinical managers are supported by our National Clinical Coach.
Other Specialties Yes Our core business is 'Aged Care' we aim to provide a high level of quality care to all of our elderly residents.
Updated: 8 Jan 2021
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We have respite days available. Call our manager to book time that suits your needs. Come and try us out under your respite availability, you never know you just might want to come back again because you have had a great time being cared for.
Carer Support No We provide carer support for the caregiver. The person in their care continues to be looked after in a safe environment. Take a break knowing that your loved one is in extremely capable hands.
Subsidised Yes Yes we are a subsidised facility as well as private.
Private Paying Yes Yes we take private paying residents
Booking can be made in advance No Because of high demand for permanent residents rooms we are not taking advanced bookings at this time. However please do call the manager for a chat we may have a room available just at the time you call.
Updated: 8 Jan 2021
Feature Status Details
May Bring Own Furniture Yes Residents are welcome to bring their own furniture with them (subject to space and safety constraints).
Single Rooms Yes We have wonderful spacious rooms to offer you. The room can also accommodate some pieces of your own personal furniture of your choice.
Shared Rooms Yes All our rooms are double sized which enables residents to to share a room if desired
Rooms suitable for a couple Yes If we have a married couple that wish to remain together and one is rest home level and the other may need hospital level this is not a problem. We would love the opportunity to provide the care you both need whilst you can still remain together.
Ensuite Yes We have mixture of full en suites and partial en suites depending of the room of your choice
Alcohol Permitted Yes We have a regular Happy Hour. Residents are welcome to consume their own alcohol within reason.
Pets In Residence Yes We have in house fish and birds.
Negotiate To Bring Own Pet Yes If you have a pet that you would like to bring in we are happy to discuss this depending on the type of pet. We have to be mindful of other residents and their desire perhaps not to have too many animals in the facility
Phone Access In Own Room Yes A personal phone line can be arranged. Additional fees apply.
Wifi No We are hoping to be able to offer our residents wi-fi very shortly
Resident can adjust heating in own room No The heating is thermostatically controlled by staff
Cater for under 65 yrs with Disability Yes At times we can consider people under 65 with a disability. This is assessed on a case by case to ensure we can meet your needs.
Lounges/seating areas Yes We have multiple seating and lounge areas within our home. They are all very different and provide an ever changing outlook for our residents. We also have lovely outdoor seating areas too.
Female residents only No We have a mixture of female and male residents residing at our facility
Male residents only No We have a mixture of female and male residents residing at our facility
Provide End of Life/Palliative Care Yes Our clinical team are dedicated to providing the optimum care for our end of life services or palliative care ongoing needs. We have continuous support from our National Support Office that has expert clinicians to advise and support 24/7
Palliative Care Contract Yes We have a palliative care contract and work very closely with our local hospice services.
Day Programme for day stay clients No We do not have a day care programme
Outings Yes We plan a variety of interesting outings as per the activities programme. Outing suggestions from residents and family members are always welcomed.
Whānau Room Yes We have a Whanau Room where residents and families can meet and share meals, and meet with medical and allied health services.
Residents Committee Yes We have residents meetings once a month where issues can be discussed and suggestions can be made. Family members are welcome to attend these meetings.
Family Committee No We currently do not have a family committee as our families chose to attend the residents meetings from time to time.
Newsletter Yes We produce a friendly newsletter for all our residents to read and families. We would be happy to send you one of our latest newsletters if you would like to request one.
Policy for management of challenging behaviour Yes Our organisation has a large number of policies to help guide our staff to deliver the best possible care. Managing challenging behavior is one of those policies. Our staff are also given training to manage and difficult behavior.
Confused Residents Yes From time to time some of our elderly become confused. Our staff are at hand and trained to manage this. The safety of our residents is paramount.
Smokers Room No Whilst we do not have a smokers room. We do have a designated area outside for this purpose.
Smoking Permitted Yes The Ultimate Care Group is a smoke-free facility. Smoking is permitted outside in a designated area.
Updated: 8 Jan 2021
Interests & Activities
Interests & Activities
We have 2 dedicated activities co-ordinators who provides an interesting and varied programme of activities for our residents.

Our programme includes a variety of activities held both on-site and off-site. On-site activities include guest speakers, musical entertainers and an exercise programme.

We also have a men's group that meets regularly. Shadow the dog visits every Friday from K9 friends. We also have a dedicated craft day once a week.

We host a number of events on site which have included regular BBQ's, Christmas celebrations, fortnightly Happy Hour and a loud shirt day.

Last year Rhapsody started up its very own worm farm which many residents have enjoyed looking after.
Updated: 8 Jan 2021
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Please contact the facility manager for a detailed price list.
Details about meals Our menus are dietician approved and rotate on a 5 weekly basis. We promise to provide both highly nutritious meals with the taste of home cooking. For those residents requiring a texture modified meal, our new menu incorporates options from the Pure Food Company. Winner of the NZ Food Awards 2015 - Health and Awareness, the Pure Food Company’s meals deliver optimal nutritional benefits to residents as well as being both appetizing and delicious.
Associated Complexes We also offer rest home level care and respite care. Our facility operates under the governance of the Ultimate Care Group.
Updated: 8 Jan 2021
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
Arabic Yes
Dutch Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Māori - Te Reo Yes
Samoan Yes
Updated: 8 Jan 2021
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes We have regular visits from an Anglican minister
Inter denominational Yes Weekly services are held by our own facility chaplin. All are welcome.
Roman Catholic Yes We also have regular visits from the local Roman Catholic church.
(Other comments) Yes Our chaplin is available through out the week to assist the residents as needed. We will also endeavour to ensure that any special spiritual or religious needs are met, and will help our residents to contact the appropriate persons to help them to do so.
Updated: 8 Jan 2021
Location Distance Details
Mall 0.20 Km We are situtated very close to the city centre of New Plymouth and therefore have a large variety of shops, cafes and other facilties close by.
Parks There are several large, beautiful parks close by which have gardens, walks and children's playgrounds. We also pride ourselves on our own park like grounds which the residents all enjoy and provides a very peaceful and tranquil setting.
Library 0.20 Km The local library is situated in the city centre close by. We also have access to a mobile library that calls in on a regular basis and we have our own library on site.
Updated: 8 Jan 2021
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
National Certificate in Diversional Therapy Yes Our Diversional therapist holds this certificate
Aged Care Association New Zealand (ACA) Yes yes we are members
Aged Care Association New Zealand (ACA)
Updated: 8 Jan 2021

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.