Rhapsody - Pouakai
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At a glance
- Vacancy
- Yes
- Name
- Rhapsody
- Category
- Hospital
- Address
- 30 Mill Road
Lower Vogletown
New Plymouth 4310 - Postal Address
- Same as above
- Region
- Taranaki
- Phone
- View Phone Number
- Fax
- View Fax Number
- Mobile
- View Mobile Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Julie Smith - 027 610 0095
Other services
Photos
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Map
Downloads
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| Preview | File | Description |
|---|---|---|
 Ultimate Care Rhapsody Brochure
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Contact us today to see what a positive move to Ultimate Care Rhapsody can make in your life.
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At Alden, we believe that all our elders deserve compassionate, trusted and respectful care, no matter their means or background. Alden Rhapsody is set amongst park-like gardens in Lower Vogeltown and offers multiple levels of care. Our friendly staff are trained in all aspects of Rest Home, Hospital, and Respite Care, allowing the team to care for a wide range of community members.
With a spacious dining room, lounges and large sunny rooms, our home boasts an excellent chef who provides the very best in nutritional meals. Our care staff work closely with residents to create personal care plans and a tailored activity programme.
Facility Features:
• Large, generous sized rooms
• Registered Nurse on site 24 hours a day
• Open-ended visiting hours
• Activities programme
• Hairdresser, podiatrist and physiotherapist
• Dietician-approved meals and catering for special diets
• Regular happy hour, including a monthly family and friends inclusive celebration
• Onsite hangi pit regularly used for festivals and special occasions
Close to:
• Supermarket
• Medical centre
• Local churches
• Shopping centre
• Pukekura Park
• Brooklands Zoo
• Observatory
Unsure where to start? Get in touch and we’ll take the time to get to know your situation and advise the next steps.
For more information, visit our website at alden.co.nz
With a spacious dining room, lounges and large sunny rooms, our home boasts an excellent chef who provides the very best in nutritional meals. Our care staff work closely with residents to create personal care plans and a tailored activity programme.
Facility Features:
• Large, generous sized rooms
• Registered Nurse on site 24 hours a day
• Open-ended visiting hours
• Activities programme
• Hairdresser, podiatrist and physiotherapist
• Dietician-approved meals and catering for special diets
• Regular happy hour, including a monthly family and friends inclusive celebration
• Onsite hangi pit regularly used for festivals and special occasions
Close to:
• Supermarket
• Medical centre
• Local churches
• Shopping centre
• Pukekura Park
• Brooklands Zoo
• Observatory
Unsure where to start? Get in touch and we’ll take the time to get to know your situation and advise the next steps.
For more information, visit our website at alden.co.nz
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
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Updated: 29 Sep 2025 |
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Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 23 |
| Vacancy | Yes |
| Impending vacancy | No - Vacancies available |
| Short stay considered | No |
| Premium Accommodation Charges | Yes from $15.00/day up to $30.00/day as at 03 Sep 2025 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
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Updated: 3 Oct 2025 |
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Testimonials
| "The staff and other residents are lovely. I am very happy here". "Everything about Rhapsody is excellent, I could not be more pleased with the faciilty, the grounds, the staff and the care". "Meals are very good, staff and caring and show a genuine interest to residents". "My family are very please with care and staff interaction, thank you. We would have no problem with recommending Rhapsody. |
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Updated: 29 Sep 2025 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have a team of committed Registered Nurses who strive to ensure residents' needs are being met. Our team of Registered Nurses cover all shifts 24/7. | |
| Enrolled Nurse | Yes | Our excellent Enrolled Nurses are part of our dedicated team of nurses, providing support to our Registered Nurses and guidance to our Caregivers. | |
| Healthcare Assistants/Caregivers | Yes | We have a team of Caregivers who are committed to providing the best possible care for all of our residents. Our Caregivers undergo regular training and education. | |
| Physiotherapist | Yes | Our physiotherapist visits regularly, by appointment/referral. These services are fully funded. | |
| Occupational Therapist | Negotiable | We have access to a qualified Occupational therapist who can assess our residents' needs. | |
| Social Worker (on site) | Negotiable | We have access to a community social worker that can be arranged on an individual basis as required. | |
| Activities Co-ordinator | Yes | Our activities coordinator delivers a varied programme to our residents 5 days per week. Our activities programme is regularly updated and promises to cater to a variety of interests and needs. Our programme incorporates day trips, one-to-one sessions and group sessions. Enquiries are most welcome to view our programme. | |
| Hairdresser | Yes | Our hairdresser visits regularly, by appointment. These services are provided at the residents own cost. | |
| Podiatrist | Yes | Our podiatrist visits regularly, by appointment. These services are fully funded. | |
| Dietitian | Negotiable | All of our menus have been approved by a dietitian. We can make a referral to dietitian services if this is required for individual consultation | |
| Kaumatua | Negotiable | We have access to Maori cultural groups and this can be arranged on an individual basis as required. | |
| Chaplain/Spiritual Advisor | Negotiable | We can access a Chaplain through the various church groups which visit. This can be arranged on an individual basis as required. | |
| Other Personnel | Yes | We have a team of experts at our National Support Office that consists of clinical support, financial support and property support, as well as having a National Clinical Coach who ensures the clinical aspect of our service delivery is upheld. | |
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Updated: 29 Sep 2025 |
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Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | We can provide if prescribed by a doctor, and oxygen management. |
| Gastronomy/Nasogastric Management | Yes | Our registered and enrolled nurses can manage any gastric or naso-gastric requirements. |
| Palliative Care (Contracted) | Yes | Our facility is associated with a palliative care team working with the local hospice who provide guidance and support. |
| End of Life/Palliative Care | Yes | We are committed to providing palliative care and support in each of these areas: physical comfort, mental and emotional needs, spiritual issues and practical tasks. |
| Wound Care | Yes | We have access to Wound Care Specialists, and our wound care practices education, and products are current. |
| Diabetic Care | Yes | We are able to support you with your diabetic needs. |
| Continence Advice | Yes | We have staff internally that are experienced and educated regarding incontinence products that are used within the facility and are more than happy to review your continence needs. |
| Stomal Therapy | Yes | We can make referrals on your behalf to these services should you require them. |
| Stroke Rehabilitation | Yes | We provide conservative care, and can arrange for Allied Health to support individual rehab needs. |
| Infection Control | Yes | Robust systems and processes to manage outbreaks and other infection control issues |
| Surgical Followup | Yes | If you have a surgical procedure we are more than happy to be part of your post-op recovery. |
| Community Health | Yes | |
| Clinical Management | Yes | We have a full-time Clinical Nurse Manager who provides support to our nurses and caregivers, and all clinical care of our Residents. |
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Updated: 29 Sep 2025 |
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Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | We have respite days available. Call our manager to book time that suits your needs. Come and try us out under your respite availability, you never know you just might want to come back again because you have had a great time being cared for. |
| Carer Support | Yes | We provide carer support for the caregiver. The person in their care continues to be looked after in a safe environment. Take a break knowing that your loved one is in extremely capable hands. |
| Subsidised | Yes | Yes we are a subsidised facility as well as private. |
| Private Paying | Yes | Yes we take private paying residents |
| Booking can be made in advance | Yes | We are more than happy to work with you for booking in advance. Please contact us for more information and availabilities. |
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Updated: 29 Sep 2025 |
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Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Residents are welcome to bring their own furniture with them (subject to space and safety constraints). |
| Single Rooms | Yes | We have homely single rooms. Please contact us for more information and availabilities. |
| Shared Rooms | Yes | All our rooms are double sized which enables residents to to share a room if desired |
| Rooms suitable for a couple | Yes | If we have a married couple that wish to remain together and one is rest home level and the other may need hospital level this is not a problem. We would love the opportunity to provide the care you both need whilst you can still remain together. |
| Ensuite | Yes | We have mixture of full en suites and partial en suites depending of the room of your choice |
| Alcohol Permitted | Yes | We have a regular Happy Hour. Residents are welcome to consume their own alcohol within reason. |
| Pets In Residence | Yes | We welcome pets to come and visit. Some pets may be permitted to stay, with terms and conditions. Please contact our Facility Manager to discuss. |
| Phone Access In Own Room | Yes | A personal phone line can be arranged with a private provider to have a telephone connected to your room. Additional fees may apply. |
| Wifi | Yes | We have free wi-fi throughout our facility for all our residents and families visiting. |
| Resident can adjust heating in own room | Yes | Our heating is regulated by the main control switch and is adjusted according to season changes. Residents also have individual heaters in their rooms for personal use. |
| Cater for under 65 yrs with Disability | Yes | We can assess your needs to ensure we can meet them if you are under 65 yrs of age |
| Lounges/seating areas | Yes | We have a variety of locations for residents and their families to meet in. |
| LGBTQIA+ Friendly | Yes | Our care facility welcomes and values all residents, regardless of their sexual orientation, gender identity, or expression. We are committed to providing a safe, inclusive, and supportive environment for everyone. |
| Provide End of Life/Palliative Care | Yes | We are committed to providing palliative care and support in each of these areas: physical comfort, mental and emotional needs, spiritual issues and practical tasks. |
| Palliative Care Contract | Yes | Our facility is associated with a palliative care team working with the local hospice who provide guidance and support. |
| Outings | Yes | We plan a variety of interesting outings as per the activities programme. Outing suggestions from residents and family members are always welcomed. |
| Whānau Room | Yes | We have a family room that is available for quiet times. Our room has tea and coffee available for your convenience. |
| Māori Kaupapa | Yes | We have a specific cultural policy which we follow at all times. |
| Residents Committee | Yes | Combined Resident/Family meetings are held monthly. Families are welcome to attend and we encourage their involvement. |
| Newsletter | Yes | This is produced once every two months and is sent to families as well as being available to residents. |
| Policy for management of challenging behaviour | Yes | Please contact the manager if you wish to see a copy of this policy. |
| Confused Residents | Yes | Specific actions are in place to ensure their safety and the privacy of other residents. |
| Smoking Permitted | Yes | The Alden Group is a smoke-free facility. Smoking is permitted outside in a designated area. |
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Updated: 29 Sep 2025 |
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Special Features
| Alden Rhapsody is a Care Facility that offers Rest Home, Hospital, Palliative and Respite levels of care. We prioritise comfort and personal space, and residents enjoy large spacious bedrooms, some designed for double occupancy. The facility boasts a large dining area, several lounges, and communal spaces. We understand the importance of small gestures and strive to make our residents feel truly at home. We are proud of our long connection to our community and the caring role that we play in our resident’s lives. |
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Updated: 29 Sep 2025 |
Interests & Activities
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"On-site activities include: • Bingo • Carpet bowls • Fortnightly happy hours with entertainers • Church singers and services • Monthly boil-up • Gardening • Arts & crafts • Group exercise • Board games • Music appreciation • Tea parties • Nail spa • Karaoke • Movie afternoons • Birthday celebrations • Quizzes Off-site activities include: • Van outings to local beaches, cafes, and scenic lookouts • Attendance at community events such as the monthly Senior Network and library-hosted gatherings • Resident shopping trips • Shopping for activity supplies" |
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Updated: 29 Sep 2025 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | Please contact us for a detailed price list. | |
| Staffing qualifications and details | Our staff go through an orientation programme and continue with on-going education | |
| Details about meals | All meals are home-cooked, our menus are reviewed by a dietitian and nutritionist. | |
| Visitor information | Open-ended visiting hours. | |
| Associated Complexes | Our Facility offers Rest Home Care, Hospital Level Care, Respite Care, and Palliative Care. Alden Rhapsody operates under the governance of the Ultimate Care Group Ltd with 19 care facilities nation wide. | |
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Updated: 29 Sep 2025 |
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Languages Spoken
| Language | Status | Details |
|---|---|---|
| Afrikaans | Yes | |
| Arabic | Yes | |
| Dutch | Yes | |
| English | Yes | |
| Fijian | Yes | |
| Fijian Indian | Yes | |
| Filipino | Yes | |
| Māori - Te Reo | Yes | |
| Samoan | Yes | |
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Updated: 29 Sep 2025 |
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Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | We have regular visits from an Anglican minister |
| Inter denominational | Yes | Weekly services are held by our own facility chaplin. All are welcome. |
| Roman Catholic | Yes | We also have regular visits from the local Roman Catholic church. |
| (Other comments) | Yes | Our chaplin is available through out the week to assist the residents as needed. We will also endeavour to ensure that any special spiritual or religious needs are met, and will help our residents to contact the appropriate persons to help them to do so. |
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Updated: 29 Sep 2025 |
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Ethnic Diets
| Ethnic Diet | Status | Details |
|---|---|---|
| Other | Yes | All dietary requirements can be catered for, including gluten free and dairy free. The menu can also be adapted to cater for various ethnicities and cultures. |
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Updated: 29 Sep 2025 |
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Distances
| Location | Distance | Details |
|---|---|---|
| Mall | 0.20 Km | We are situtated very close to the city centre of New Plymouth and therefore have a large variety of shops, cafes and other facilties close by. |
| Parks | There are several large, beautiful parks close by which have gardens, walks and children's playgrounds. We also pride ourselves on our own park like grounds which the residents all enjoy and provides a very peaceful and tranquil setting. | |
| Library | 0.20 Km | The local library is situated in the city centre close by. We also have access to a mobile library that calls in on a regular basis and we have our own library on site. |
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Updated: 29 Sep 2025 |
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Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| National Certificate in Diversional Therapy | Yes | Our Diversional therapist holds this certificate |
| Aged Care Association New Zealand (ACA) | Yes | yes we are members |
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Updated: 29 Sep 2025 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.
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