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Highview Rest Home & Hospital - Hospital

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At a glance
Highview Rest Home & Hospital
384 High St
Dunedin 9016
Postal Address
384 High Street
Dunedin Central
Dunedin 9016
Southern (Otago)
View Phone Number
View Email Address
Lee Nicol - 034770488
Phantom Eldercare
Lee Nicol - 034770488
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Highview is an elegant older house beautifully maintained with lots of character and charm. Our location offers convenience, privacy and stunning views of the Otago Harbour and Peninsula from some of the upstairs rooms. Highview is committed to providing friendly, individual care at all times.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 22 Jul 2021
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 19
Vacancy No
Impending vacancy No
Short stay considered No
Premium Accommodation Charges Some Rooms from $5.00/day up to $15.00/day as at 23 Apr 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No
Updated: 24 May 2024
Mum has resided at Highview since January 2020. The level of compassion and care shown by the very professional and fun loving staff is very high. I visit mum most days, and always find her clean, tidy and comfortable. With mums appetite for music, the live entertainment by some very talented musicians is always uplifting for both residents and visitors. Other activities include art group and outings prove to be very popular with residents.

I would highly recommend Highview to anybody contemplating a placement for their loved one.
V McKenzie

‘Mum had to shift from a dedicated dementia facility to Highview, due to mobility issues & the staff to residents ratio. After coming to Highview, the staff encouraged her to get up & make an effort to walk using a walker & we were surprised to see the improvement. This went on for about 6 months & then gradually there was a decrease in her use of the walker & now for a long time, she is not able to get up on her own & as expected, the dementia has got more severe.
Over the years even with staff changes, our experience is that the staff are very caring, understanding & respectful. They also work very well with the families of the residents & try & accommodate any requests as much as possible. If keeping stable health, the residents are encouraged to sit in the lounge, which also makes it practical for the staff to keep an eye & respond to any residents requests. Overall, Highview is a very homely place, with an atmosphere of love & laughter!!’

Shree Paranjpe
Updated: 2 Nov 2021
Type Hours Per Week Status Details
Registered Nurse 210 Yes There is a Registered Nurse employed 24/7 every day.
Enrolled Nurse 40 Yes
Healthcare Assistants/Caregivers 717 Yes We have professional caring trained staff. Majority trained to level 3 & 4 NZQA standard
Physiotherapist Yes Access when required.
Occupational Therapist Yes Accessed when required.
Social Worker (on site) Yes Access when required
Diversional Therapist 32 Yes We plan for group & individual activities.
Activities Co-ordinator Yes Highview own a minibus which goes out regularly, often taking a cuppa & sandwiches, sit somewhere peaceful and enjoy a cuppa together. I'm sure you've seen us around
Hairdresser Yes Sarah is our hairdresser and she come to visit us every Wednesday and makes our residents look and feel great!
Podiatrist Yes Terry from Peak Podiatrist comes every second Tuesday for residents that wish to use this private service
Dietitian Yes The dietitian oversees all the menus.
Accredited Visitors Yes This may be arranged as required.
Kaumatua No We are able to access the services of local Kaumatua.
Chaplain/Spiritual Advisor Yes Roman Catholic priest visits every Friday morning
Other Personnel Yes GP visits every Monday & Friday
Updated: 23 Apr 2024
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
Palliative Care (Contracted) Yes
End of Life/Palliative Care Yes
Wound Care Yes
Diabetic Care Yes The RN's and Caregivers are all trained. Specialist staff are accessed from SDHB if required.
Continence Advice Yes This is accessed as required
Stomal Therapy Yes
Stroke Rehabilitation Yes
Infection Control Yes
Surgical Followup Yes
Psychiatric Care Yes
Clinical Management Yes Freeda Sebastian is the Clinical Nurse Manager at Highview. Freeda has many years experience and is well versed in all matters in regard to our residents.
Updated: 22 Jul 2021
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes When we have a room available we can offer Respite Care & Carer Support
Carer Support Yes We have several people that come for regular Carer Support.
Other Short Stay Programme Yes
High Care Needs Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes To ensure availability of a room.
Updated: 22 Jul 2021
Feature Status Details
May Bring Own Furniture Yes You may bring any personal effects/furniture as long as it is tidy and will fit in the room. We encourage photos and pictures on the walls to personalise the room.
Single Rooms Yes All rooms have a handbasin and TV.
Shared Rooms Yes We have a shared room suitable for a couple, friends or siblings to share.
Rooms suitable for a couple Yes We have a double room which is perfect for a couple.
Ensuite No All bedrooms have a hand basin, a toilet near by or if you prefer you can have a commode in your room at night.
Alcohol Permitted Yes In discussion with the manager.
Negotiate To Bring Own Pet Yes This could be negotiated with the manager.
Phone Access In Own Room Yes Portable phones are available. Toll calls are available through the nurses office.
Wifi Yes
Resident can adjust heating in own room Yes Rooms are individually heated and thermostatically controlled. Electric blankets are permitted but must be tested and tagged prior to admission and annually.
Cater for under 65 yrs with Disability Yes We have a committment to meeting the special needs of these younger people and to foster their independence.
Lounges/seating areas Yes There are several different lounges and seating areas and separate dining rooms. This allows for more intimate groupings of people.
Gay / LGBT IQ Friendly Yes
Primary Health Funded Short Term Care Yes
Provide End of Life/Palliative Care Yes We offer end of life care with love, support, respect, dignity and free from pain. We have regular contact & support from the hospice.
Palliative Care Contract Yes We have a good working relationship with the Otago Hospice.
Day Programme for day stay clients Yes Highview is available for day care. We encourage you to perhaps come for a meal, or join us in our activities programme.
Outings Yes Highview has its own bus and this goes out regularly for outings, special functions eg. the theatre, movies, shopping and dining out.
Māori Kaupapa Yes We do aim to provide a culturally appropriate service to Maori Residents, their whanau, and people from other cultures who wish to stay here.
Residents Committee Yes Meets every 3 months. This provides a great platform for residents to have a 'voice' and a transparent process that allows them to have a say in the running of the home.
Family Committee Yes We have a newly formed family committee which will meet monthly. We have a facebook for the families of residents and all family members are welcome to come along.
Newsletter Yes A montly newsletter is about to be launched to provided information on what happens here at Highview and in the lives of the loves ones that are entrusted to our care.
Policy for management of challenging behaviour Yes
Confused Residents Yes Our staff are trained and committed to giving care and kindness to any resident who is confused.We have access to the Nurse Practitioner for the elderly if we require advice
Rural Setting No We have a view down High Street and the Dunedin Harbour.
Smokers Room Yes We have a weather proof area for people to smoke.
Smoking Permitted Yes In designated area.
Updated: 28 Feb 2024
Special Features
Special Features

Highview Home and Hospital is owned by Elsdon Enterprises Ltd who area small group with 3 other homes in Otago. Highview Home and Hospital is Certified to care for older people in a residential setting for hospital and resthome level.

We are happy to admit any older person (subsidized or not subsidized) into our home for short or long term care.

It is our homes policy that any new resident is assessed by a ‘Needs Assessor” prior to coming into the home. This is essential if you need financial assistance now or in the future.

At Highview, we aim to assist with your personal needs and encourage people to be as independent as possible. If needed, we can provide assistance with all your activities of daily living e.g. washing & dressing,eating & drinking. We can provide assistance with taking medication, continence issues, wound care, pain management, referral to other health providers as needed.


All information related to your care or your personal circumstances is only available to selected staff and health professionals who are part of providing your care.


Highview Home and Hospital cannot accept responsibility for the loss or damage of personal effects. Insurance of this is to be undertaken by you or your agent. Any items of value can be placed in our safe.


The home, as part of its service requirements, uses infection control practices to prevent the spread of infection.


We always want to hear if there are any problems. Highview has a process in place to ensure quality improvement and comments you make form part of how we improve our service. Please raise any issues with the Nurse in charge or Manager as soon as they arise .

We encourage the involvement of families in all aspects of your care.


While you are living at Highview we will :

* Treat you and yours with respect at all times

* Acknowledgement of your need for privacy

* Acceptance of your practices and beliefs

* Dignity and independence

* Safe care of an acceptable quality

* Sufficient information to make choices about the treatment and care you receive

* Have your questions answered

* Have an interpreter if required

* Know the names and positions of the people looking after you

* Decline treatment, request a second opinion and/or request care form a different health professional

* Have another person with you for support

* Decline to participate in teaching or learning experiences

* Comment on or make a complaint about any aspect of the care you receive

* To have your personal information held in confidence and kept secure


Along with rights always come responsibilities:

* To take an active role in your care and treatment

* Respect the rights of other residents and staff

* To treat Highview property with care

* To make suggestions on how to improve the service

* Comply with any reasonable request from a staff member

* Use the designated smoking area
Updated: 22 Jul 2021
Interests & Activities
Interests & Activities
We recognise the need for you to remain as independent and busy as possible in your daily life. If appropriate, we will develop an individualised mobility and activity programme for you. The home has an activity co-ordinator who will also work with you individually.

The home owns a bus and is happy, as appropriately ,to transport residents to activities in the community and appointments.

All birthdays and special occasions are celebrated and acknowledged.

The following are examples of some of the interests and activities of residents at Highview:

Age Concern, RSA members visit, service men and women, activity programme (includes; art, craft, dancing, entertainment, exercises, indoor games), cards, casino is 1 km away, monthly church services, cooking, garden, happy hour, meal options, movies, videos, music, newspaper reading, quizzes, shopping, outings,BBQ, Advocate, Board games, Breakfast in bed, Cards, Housie , Entertainers.
Updated: 22 Jul 2021
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not WHAT CAN HIGHVIEW OFFER YOU When you come to Highview you can expect full board and lodging. This will include the following: * full laundry services included * toothpaste, shampoo, and soap-not included,but for a small cost is available * all cleaning services * all furniture, furnishings and bedding * equipment for your general use if required e.g. wheelchairs, commodes, over toilet chairs, urine bottles, bathing and showering aids . If you need other special equipment please discuss it with us. PAYMENT FOR LIVING AT HIGHVIEW Payment will depend on whether or not you are a subsidised resident. In addition to living at Highview, non-subsidised residents may be required to pay for specialised equipment, continence and wound care supplies, medications, emergency transport and doctors visits, it not using the home’s doctor. Residents who are not subsidised may arrange payment for fees, by monthly direct credit . SERVICES HIGHVIEW DOESN’T FUND While the Home will take care of your day-to-day needs there are some costs that the home doesn’t cover. These include: * Dry cleaning * Personal telephone and toll calls * Personal newspaper * Hairdressing appointments * Preferred toothpaste, shampoo and soap * Optical, Audiology or Dental services; * Customised equipment; * Solicitors * Podiatrist
Staffing qualifications and details We have a Registered Nurse available 24 hours a day,every day. Your care will be developed in partnership with you and your family and is recorded on a nursing care plan. This will be updated if there is any change in your health status. The home has two house doctors who visit twice weekly or more often if required. There is no charge for this service. You may wish to continue with your own GP. You are welcome to do this but, if you are subsidised, you may be asked to pay the difference in fees between your own doctor and the house doctor. Private residents meet costs of their own GP. If the doctor prescribes additional services e.g. physiotherapy, occupational therapy, this will be provided by the home, for subsidised residents. If you require a referral and transport to outside medical and assessment & rehabilitation services the home will provide this. If possible, you should arrange a friend or relative to accompany you. Where this is not possible, the home will supply a staff member. If you require an ambulance in an emergency the home will provide this for subsidised residents.
Details about meals All meals are provided by our own in house cook. If you have individual needs a special diet can be discussed and provided.
Updated: 23 Apr 2024
Languages Spoken
Languages Spoken
Language Status Details
English Yes
Filipino No An interpreter can be provided
Korean No An interpreter can be provided
Mandarin No An interpreter can be provided
Russian No An interpreter can be provided
Updated: 12 Oct 2022
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Christian Yes
Denominations/Faiths represented No We are happy to help residents attend their own place of worship.
Inter denominational Yes
Methodist Yes
Non denominational Yes
Presbyterian Yes
Roman Catholic Yes
Updated: 22 Jul 2021
Location Distance Details
Public Transport 0.01 Km Bus stop at the gate
Shops 0.50 Km Mornington Shopping Centre
Mall 2.00 Km Dunedin City Centre
Parks 0.50 Km There are several parks in the vacinity, some have a childrens play area, there are walking tracks and a skate ramp.
Library 2.00 Km
Updated: 22 Jul 2021
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
National Certificate in Diversional Therapy Yes
Other details Yes Ongoing monthly staff training conducted by professional and inhouse staff.
Updated: 22 Jul 2021

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.