Jump to Content

Elmwood Memory Care Home & Hospital

Send me an
Information Pack
At a glance
Elmwood Memory Care Home & Hospital
44 Nelson Crescent
Napier South
Napier 4110
Postal Address
Napier District Masonic Trust
PO Box 7288
Napier 4141
Hawke's Bay
View Phone Number
View Fax Number
View Email Address
Visit Website
Jona Cabrera - 02108274303
The Napier District Masonic Trust - (06) 845 9224
Other services
gallery image 1
Tap to view all photos 1/3

We have disabled our ‘feedback’ feature. We apologise for any inconvenience. Find out more here: I want to read reviews of rest homes

Elmwood Memory Care Home & Hospital is a Stage 3 dementia hospital and a vital part of the Napier District Masonic Trust family. Their strong links to our Taradale Masonic Rest Home and Continuing Care facility means advanced dementia care can transition from one care facility to the other without causing unnecessary concern for the resident and their family.
The Masonic Trust’s supportive and caring team assists residents and their families with the complex challenges of living with dementia while balancing freedom and security. Our dementia care team receive specialist training to assist them in caring for our residents so they can continue doing the things that bring them joy and fulfilment.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 25 Mar 2022
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 14
Vacancy No
Impending vacancy No
Short stay considered No
Premium Accommodation Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire
Updated: 24 May 2024
Type Hours Per Week Status Details
Registered Nurse Yes Registered Nurse available in the Dementia Wing during the weekday in conjunction with another Registered Nurse 24/7 onsite.
Healthcare Assistants/Caregivers Yes
Physiotherapist Negotiable We have a contracted Physiotherapist, who is available as required, to assist with our residents and engage in staff training.
Social Worker (on site) Negotiable Referral to Dementia Hawke's Bay or other services.
Activities Co-ordinator Yes
Hairdresser Yes Fortnightly visits.
Podiatrist Yes Contracted Podiatrist visits every six to eight weeks according to need.
Dietitian No Our menus are approved by a registered Dietitian.
Kaumatua Yes We link in with Maori Health providers as requested.
Chaplain/Spiritual Advisor Yes
Updated: 25 Mar 2022
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Wound Care Yes
Continence Advice Yes
Infection Control Yes
Clinical Management Yes Clinical Manager is an experienced Registered Nurse in Aged Care (previously at Taradale Masonic our sister facility).
Updated: 25 Mar 2022
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 25 Mar 2022
Feature Status Details
May Bring Own Furniture Yes We encourage people to bring their own furniture. Residents usually prefer to use the beds that we provide.
Single Rooms Yes Single rooms provide privacy where residents can receive relatives and friends. The rooms are all well lit with natural light. There is plenty of space for personal belongings.
Ensuite No Our residents require assistance with showering and toileting. It is therefore safer for them for these activities to be carried out in larger purpose built areas.
Alcohol Permitted Yes Alcoholic beverages are served on occasions eg parties etc but no alcohol is to be retained in rooms unless by prior arrangement.
Pets In Residence Yes Our Activities Coordinator brings her dog Patch regularly to the facility.
Phone Access In Own Room Yes Our portable phone is available for residents use.
Wifi Yes We have Wifi available for the residents and visitors.
Resident can adjust heating in own room No Elmwood House is centrally heated.
Lounges/seating areas Yes The dining/lounge area is situated in a sunny position overlooking the inner central courtyard and back garden. The outside sitting areas, lawns and gardens are a focal point of the home.
Day Programme for day stay clients Yes
Outings Yes Because of the nature of our residents we do not go on lengthy outings. We do however take residents out every day to view the local sights.
Whānau Room No However, we will do our best to accomodate families needs as and when required.
Family Committee No We have very open communication with our family members and we often refer families to Dementia Hawke's Bay.
Newsletter Yes Monthly activities news sheet. Quarterly newsletters with information on facility life.
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smoking Permitted No Smoking is not permitted inside the facility; however if a resident needs to smoke then staff will supervise this activity outside.
Updated: 25 Mar 2022
Special Features
Special Features
Elmwood House is an architecturally purpose designed facility built in full accordance with the Health Department requirements for the residential care of the elderly. It is spacious light and open. The grounds are attractively planted with shrubs and annuals and are well maintained. Large windows and sliding doors give views over the gardens and easy indoor-outdoor access.

Care has been taken in the design of the Facility to ensure that there is plenty of space for residents to move around through the home and garden freely and unobstructed. The inner courtyards and the resulting openness of the main living areas mean that staff can easily observe the comings and goings. Office areas also have large expanses of window enabling staff to be seen by residents and therefore providing a reassuring presence.

The design elements combined with our skilled staff management and care of residents mean that Elmwood House has a serene and dignified feel. This is observable in the dressing and grooming of our residents. We take particular care the ensure that our residents are dressed and groomed according to how they would usually present themselves eg applying makeup and nail polish, attending the hairdresser, being dressed in ‘smart casual’ attire, colour co-ordinated, wearing a tie, stockings etc where appropriate are very important components to helping our residents retain their dignity.
All Staff are trained specifically in the care of those suffering dementia and memory loss.
Management and Staff have a committment to providing the highest quality care, with staff having a particular compassion and empathy for the Residents.

We encourage families to treat Elmwood as an extension of their own home and as such, families and friends are welcome at anytime.
We invite you to use family areas such as the tea and coffee making area. You are also welcome to join us for meals (preferably not breakfast). At the time of admission we know that you will have lots of questions. For many couples the admission of a partner to Elmwood House also raises issues including loneliness. Some people like to visit frequently whilst for others visiting us is sometimes more difficult. We will do our best to answer your questions and give you support.

Visitors will appreciate that a resident suffering from Alzheimer’s and similar disorders may display behaviour, which under normal circumstances may be considered inappropriate. Your acceptance of such occurrences is an important part of the resident’s ongoing therapy.


The management and staff are committed to quality care with the residents needs being met in an environment in which they feel safe, comfortable and welcome.
The residents individual physical (tinana), psychological (hinengaro), spiritual (wairua) and family (whanau) needs and choices are recognised and therefore we are committed to holistic health, in respect to different races and ethnic groups having different perceptions of and reactions to health and illness.

We recognise that our residents are part of a wider community and will endeavour that links are maintained on an individual basis as well as with the input of the multidisciplinary team to maximise their potential, independence and quality of life.
We believe that our business must be operated using the
principles of total quality management and financial control, therefore providing a client focused service which continually seeks for ways to improve the delivery of our service.
Updated: 25 Mar 2022
Interests & Activities
Interests & Activities
The activity programme at Elmwood House is person centred so components such as communication knowing the residents life story, recognising their sexuality, respecting and understanding their spirituality, culture beliefs and values are important. The programme covers creative, intellectual, simple tasks, social contact and individual components.

The varying levels of dependence are taken into consideration when designing specific and flexible programmes. All such programmes are planned with due regard to minimising restraint and behaviour management.

Each resident has a recreation plan which has been compiled around their activity needs, capabilities and preferences. This ensures that the resident receives at least eight hours per week of activities based on the plan.

Examples of the types of therapies involved on our programme are; music (individual, group, outside occasions, background music where appropriate) validation, water therapy, craft, foot bath and massage, pet therapy, reflexology (available two hours weekly based on resident’s individual needs) aromatherapy, doll therapy, reminiscence, reality orientation, art therapy and entertainment (groups from locals service clubs, schools and kindergartens visit frequently). Out side excursions in the Home’s minibus are arranged to a variety of venues and locations.

Note: Activities that occur as part of our day to day care giving activities ie talking to residents, watching TV, listening to the radio are not included within the activity programme.
Updated: 25 Mar 2022
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not There are NO extra premium charges for rooms. The Manager will be able to give you details in respect of fees, payments etc.
Staffing qualifications and details NURSING CARE A Registered Nurse is on duty at all times. Health Care Assistants, assist the Registered Nurse to deliver care with the support of the Clinical Manger or "On Call" RN. Staff are selected for their true compassion and an empathy that comes from the heart. DOMESTIC STAFF Our domestic staff are very much part of the caring team. They also need to relate well to our residents. Often residents join them in little ways doing domestic activities. MEDICAL CARE Residents may retain their own doctor although the facility has a contracted GP who provides onsite clinics twice a week.
Details about meals We have an ‘open door’ policy regarding food. Residents may want to eat at any time of the day or night and staff learn to be responsive to each resident’s requirements. The kitchen, which has a domestic appearance, has a large servery hatch which makes it possible for residents to observe the activity in the kitchen and the preparation of food. Regular meal times are: breakfast 7-8.15am, Dinner 12 midday, Tea 5-530pm. Morning, afternoon tea and supper are also served. A minimum amount of food is kept in residents rooms.
Associated Complexes We are proud to be part of The Napier District Masonic Trust family, where in Taradale they have rest home and continuing care wing. The education programme for Elmwood staff is combined with that of the Taradale staff for the most part.
Updated: 25 Mar 2022
Languages Spoken
Languages Spoken
Language Status Details
English Yes
Māori - Te Reo Yes
Updated: 25 Mar 2022
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Inter denominational Yes Monthly interdenominational services.
Non denominational Yes
Roman Catholic No Weekly services.
(Other comments) Yes Those who are able to attend local churches do as needed. The spiritual and religious requirement is person-centred.
Updated: 25 Mar 2022
Location Distance Details
Public Transport 0.40 Km At the end of the street on both Kennedy Road and Latham Street.
Shops 0.50 Km Dairy, Marewa Shopping Centre,
Mall 1.00 Km
Parks 1.00 Km Rose Gardens at Kennedy Park Motor Camp, Nelson Park or the Marina Parade sea front.
Library 1.00 Km Talking Books are delivered as required.
Updated: 25 Mar 2022
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Aged Care Association New Zealand (ACA) Yes
Aged Care Association New Zealand (ACA)
Updated: 25 Mar 2022

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.