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Home Instead

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At a glance
Home Instead
Home help & personal care
Suite 3.2
30 Saint Benedicts Street
Eden Terrace
Auckland 1010
Postal Address
Same as above
Auckland, Counties Manukau
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Julia Morris - 09 300 6053
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Home Instead is a specialist provider of high-quality, relationship based, in-home care for adult New Zealanders. We help with a range of personal and lifestyle needs while providing welcome companionship.

We stimulate, encourage and assist our clients to retain their independence, health and safety at home – so there is no need to move from home. We take personal responsibility for providing the best in-home care and support to meet our client's needs and are committed to addressing the individual and national challenges of New Zealand's ageing population.

Over 1200 offices in 14 countries around the world, 25 years’ experience in home care. 14 years’ experience in Australia. 40+ offices in Australia.
"I would recommend Home Instead to anyone looking for personalised, kind and respectful care for their loved ones." - Maureen

"The experience for my Mum has been amazing. From advice on how and what services we can use, the care packages and the wonderful carers' professionalism and genuine caring nature. I would recommend Home Instead to anyone. The piece of mind I have that a wonderful team are caring and advising Mum is priceless." - Lee-Anne

"The caregivers of Home Instead would bend over backwards for their clients and it really makes me happy to see so much passion in everything they do. They leave such a positive impact on the lives of their clients and in turn, the aged community." - Donna-Jo

"My Home Instead CAREGivers leave nothing to be desired, are diligent with their work ethics, and I can always have a great conversation with them. They seem so interested in my life and I love to see them coming up my steps." - Jim

"This service has changed my dad's life. He so looks forward to his CAREGiver coming. It's taken such a huge weight off my shoulders from the get go. Everything Home Instead promised, they have delivered in buckets." - Elise
Updated: 12 Apr 2021
Service Description
Service Description
Our services - We provide a range of services to help you with your day-to-day activities, as well as around your home.

Home Help - From help with day-to-day errands, general shopping, light housekeeping and home tidy-ups, medication pick-up, our Home Help helps you.

Personal Care - Care and support with personal needs such as washing or showering, grooming, dressing, walking, or mobility, or a companion with personal outings. We provide personalised care that is personal to you.

Companionship - We help with a range of personal and lifestyle needs, while providing a welcome and authentic companionship.

Transport - Whether it be to social outing, family events, shopping, or medical appointments, we'll get you from A to B safely and on time, and be right there with you at your destination until you return home safely.

24 Hour Care - Your Home Instead team is available 24 hours a day, 7 days a week to respond to any care needs or concerns.

Dementia Care - Specialist dementia relationship-based care to support and ensure the comfort and safety for those living with dementia.

Palliative Care - Personal, compassionate and supportive palliative care. A personalised layer of support aimed to improve the final stages of those living with limiting conditions.

Respite Care - A chance to connect with someone new, and organised short or long-term respite care for you, while we give your family carer a chance to recharge, and take a break from their day-to-day routine.

Care Management - We will help you plan, coordinate and manage all of your current as well as long term care needs.

Hospital to Home - Dedicated discharge, coordination, transport and in-home support to help ensure your transition back home to full recovery is all looked after.
Updated: 12 Apr 2021
Suburbs/Districts/Towns Serviced
Suburbs/Districts/Towns Serviced
Updated: 12 Apr 2021
Personal Assistance
Personal Assistance
Type Self Funded Subsidised After Hours
Hospice Yes No Yes
Carer Support Yes Negotiable Yes Clients may qualify for some funded 'Carer Support' if they meet the criteria.
Sitter Service/Companions Yes No No
Live In Care (24 Hr) Yes No Yes Hourly and Sleeper Nights. ‘Live in’ best managed by rostered duties.
Personal Care (Showering, Dressing) Yes No Yes Personal Support including meals, dress and undressing, personal grooming, bathing, toileting and mobility needs.
Updated: 12 Apr 2021
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialties or Areas of Expertise Status Details
End of Life/Palliative Care Yes Our CAREGivers can assist with palliative care in the home, in conjunction with hospice/District Nurse services.
Continence Advice Yes We can facilitate referrals when required
Infection Control. Yes
Dementia Care Yes We have experienced CAREGivers who can assist wth dementia care at home
Updated: 12 Apr 2021
Domestic Assistance
Domestic Assistance
Type Self Funded Subsidised After Hours
Meals (Frozen) Yes No Negotiable We will prepare meals for freezing if required.
Meals (Fresh or Hot) Yes No Negotiable
Home Help (Housework/Cleaning etc.) Yes No Yes
Shopping Assistance Yes No Yes
Transport Assistance Yes No Yes
Updated: 12 Apr 2021
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
English Yes
Filipino Yes
French Yes
Hindi Yes
Interpreter Yes Able to assist
Korean Yes
Pidgin Yes
Portugesse Yes
Samoan Yes
Tagalog Yes
Other Information Yes Clients of all ethnic groups are welcome.
Updated: 12 Apr 2021
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Clients may qualify for some funded 'Carer Support' if they meet the criteria. We provide respite care in your own home.
Carer Support Yes Clients may qualify for some funded 'Carer Support' if they meet the criteria.
Private Paying Yes Fee for service
Booking can be made in advance Yes
Updated: 12 Apr 2021