HealthCare NZ
At a glance
- Name
- HealthCare NZ
- Category
- Home help & personal care
- Address
- Level 13
AIA House
34 Manners Street
Te Aro
Wellington 6011 - Regions
- Nationwide
- Phone
- View Phone Number
- View Email Address
- Web
- Visit Website
- Social Media
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Healthcare New Zealand has been voted New Zealand's most trusted homecare brand in the Trusted Brand 2025 awards!
This recognition has been achieved in the highly competitive category of “Home Health Care”.
HealthCare NZ is one of New Zealand’s leading healthcare, disability and wellbeing support provider. Since 1988 we have been providing high quality, fully government funded care in homes and local communities across Aotearoa New Zealand, constantly pursuing our mission to achieve equitable wellbeing for all.
Today, our team of over 4,000 support workers, nurses, and other health professionals work around the clock to make sure everyone has equitable access to healthcare and support in their own home and community.
We are fully committed to offering real choice and control to the people we support. With our online platform My Homecare, individuals can schedule and track preferred care times, choose their own carers, and share information about their care plan with loved ones.
Offering comprehensive home care services including dressing, toileting, meal preparation and medication management, as well as expert in-home clinical care for both general and complex needs, the team at HealthCare NZ bring health back to the home.
This recognition has been achieved in the highly competitive category of “Home Health Care”.
HealthCare NZ is one of New Zealand’s leading healthcare, disability and wellbeing support provider. Since 1988 we have been providing high quality, fully government funded care in homes and local communities across Aotearoa New Zealand, constantly pursuing our mission to achieve equitable wellbeing for all.
Today, our team of over 4,000 support workers, nurses, and other health professionals work around the clock to make sure everyone has equitable access to healthcare and support in their own home and community.
We are fully committed to offering real choice and control to the people we support. With our online platform My Homecare, individuals can schedule and track preferred care times, choose their own carers, and share information about their care plan with loved ones.
Offering comprehensive home care services including dressing, toileting, meal preparation and medication management, as well as expert in-home clinical care for both general and complex needs, the team at HealthCare NZ bring health back to the home.
Testimonials
| "My support worker fits in with my family home environment and enables me to live the lifestyle that I want." "I rely on my support worker and they allow me to have an improved quality of life and emotional support." "My support worker feels like part of my family." "I like my independence but I know I need someone 24/7. My support worker provides cae and knows my routiens and likes and dislikes." "I receive personalised care which boosts my well-being (mana enhancing care)." |
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Updated: 8 May 2025 |
Service Description
| Community & Rehabilitation We can support you with: • Personal cares such as washing, dressing, grooming and toileting • Home help tasks such as cleaning, vacuuming, and basic household chores • Managing your meals • Taking medication safely • Exercises that will increase your mobility, coordination and confidence • Learning new skills to manage symptoms of any illness you may have • Keeping socially connected, such as being part of a community group, club or activity programme • Providing supports that increase overall independence through a person-centred approach ACC Nursing: • Wound care for people with injuries approved by ACC who are assessed as being unable to make it to clinic appointments for wound dressings • Long-term Nursing needs as a result of a serious injury District Nursing (Christchurch only): • Early supported discharge from hospital • Falls prevention programmes • Palliative care • Wound care management • Specialist cardiopulmonary support • Cardiothoracic support post-surgery Note: some services may not be available in your region. Please contact us to find out what services are available to you. If wanting additional supports over and above your funded services from HealthCare New Zealand this is an option. For private services information, please contact Private Care NZ on 0800 55 55 88 or email info@privatecarenz.com or view their website https://privatecarenz.com and we will guide you through our private services. |
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Updated: 9 May 2025 |
Meeting the needs of older people
| HealthCare NZ is in partnership with Aged Concern New Zealand. HealthCare NZ is in partnership with Dementia New Zealand. |
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Updated: 8 May 2025 |
Suburbs/Districts/Towns Serviced
| Nationwide |
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Updated: 8 May 2025 |
Personal Assistance
| Type | Self Funded | Subsidised | After Hours | |
|---|---|---|---|---|
| Registered Nurse (eg Wound Care, Medication) | No | Yes | Yes | |
| Hospice | No | Yes | Yes | Please contact your GP or DHB/Hospital to be referred for end of life care. |
| Attendant Care (ACC) | No | Yes | Yes | |
| Carer Support | Yes | No | No | If additional supports over and above your funded services are needed contact Private Care NZ at info@privatecare.com |
| Sitter Service/Companions | Yes | No | No | If additional supports over and above your funded services are needed contact Private Care NZ at info@privatecare.com |
| Live In Care (24 Hr) | Yes | No | No | If additional supports over and above your funded services are needed contact Private Care NZ at info@privatecare.com |
| Other Therapists | No | Yes | Yes | Physiotherapy and Occupational Therapy with ACC approval. |
| Personal Care (Showering, Dressing) | Yes | Yes | Yes | If additional supports over and above your funded services are needed contact Private Care NZ at info@privatecare.com |
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Updated: 12 May 2025 |
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Specialities or Areas of Expertise
| Specialties or Areas of Expertise | Status | Details |
|---|---|---|
| Palliative Care Contract | Yes | Care provided by Nurses and Support Workers. |
| End of Life/Palliative Care | Yes | Care provided by Nurses and Support Workers. |
| Wound Care | Yes | Care provided by Nurses. |
| Diabetic Care | Yes | Care provided by Nurses and Support Workers. |
| Stomal Therapy | Yes | Care provided by Nurses and Support Workers. |
| Tracheotomy Care | Yes | Care provided by Nurses and Support Workers. |
| Infection Control. | Yes | Care provided by Nurses and Support Workers. |
| Surgical Followup | Yes | Care provided by Nurses. |
| Clinical Management | Yes | Care provided by Nurses. |
| Dementia Care | Yes | Care provided by Nurses and Support Workers. |
| Dietary Advice | Yes | Care provided by Nurses. |
| Community Health Nursing | Yes | Care provided by Nurses. |
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Updated: 12 May 2025 |
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Domestic Assistance
| Type | Self Funded | Subsidised | After Hours | |
|---|---|---|---|---|
| Meals (Frozen) | Yes | Yes | Yes | If approved services are fully funded. We are able to assist clients with heating of food. Private Care is available if required. |
| Meals (Fresh or Hot) | Yes | Yes | Yes | If approved services are fully funded. We are able to assist with preparation of light meals. Private Care is available if required. |
| Home Help (Housework/Cleaning etc.) | Yes | Yes | Yes | If approved services are fully funded. Private Care is available if required. |
| Shopping Assistance | Yes | Yes | Yes | If approved services are fully funded. Private Care is available if required. |
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Updated: 12 May 2025 |
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Payment
| Payment | Status | Details |
|---|---|---|
| Free | Yes | Free - Services are fully funded as assessed. |
|
Updated: 12 May 2025 |
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Languages Spoken
| Language | Status | Details |
|---|---|---|
| Deaf Blind Sign Language | Yes | |
| English | Yes | |
| Māori - Te Reo | Yes | |
| Other Information | Yes | Multi-lingual interpreters available on request. |
|
Updated: 8 May 2025 |
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Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| Police checked | Yes | |
|
Updated: 8 May 2025 |
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After Hours
| After Hours | Status | Details |
|---|---|---|
| After Hours | Yes | 24 hours 7 days a week |
|
Updated: 8 May 2025 |
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Access
| Access | Status | Details |
|---|---|---|
| A mobile service | Yes | |
| Easy access | Yes | |
|
Updated: 8 May 2025 |
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Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | Services are fully funded as assessed. If wanting additional supports over and above your funded services from HealthCare New Zealand this is an option. For private services information, please contact Private Care NZ on 0800 55 55 88 or email info@privatecare.com | |
| Staffing qualifications and details | Our team of over 4,500 skilled and trained health professionals work to make sure everyone has equal access to healthcare at home. | |
|
Updated: 12 May 2025 |
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Where service is provided
| Status | Details | |
|---|---|---|
| In your own home | Yes | |
| In Aged Residential Care | Yes | |
|
Updated: 8 May 2025 |
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Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | This is available through Private Care NZ for further information please email info@privatecare.com |
| Carer Support | Yes | This is available through Private Care NZ for further information please email info@privatecare.com |
| Other Short Stay Programme | Yes | This is available through Private Care NZ for further information please email info@privatecare.com |
| High Care Needs | Yes | This is available through Private Care NZ for further information please email info@privatecare.com |
| Private Paying | Yes | This is available through Private Care NZ for further information please email info@privatecare.com |
| Booking can be made in advance | Yes | This is available through Private Care NZ for further information please email info@privatecare.com |
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Updated: 8 May 2025 |
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What's New
We are excited to announce that Healthcare New Zealand has been voted New Zealand's most trusted homecare brand in the Trusted Brand 2025 awards. This recognition has been achieved in the highly competitive category of “Home Health Care”. This is the first year this category has been included in the awards. As part of the Trusted Brands annual awards, Readers Digest surveys over 2000 New Zealanders to gauge their experiences with brands and services. As Readers Digest notes: "Trust is that intangible quality that signals reliability and integrity. Whether it is a product or service, trust is what reassures us that we are making the right choice". This recognition highlights Healthcare New Zealand’s commitment to high-quality care that supports New Zealanders to live their best lives. These achievements would never have been possible without the support workers, nurses, allied health professionals, and office-based staff who work tirelessly each day to care for the people we support. We are incredibly grateful for the dedication and compassion displayed daily by our people. |
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Updated: 26 May 2025 |