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Care on Call

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Care on Call
Home help & personal care
Auckland, Waitemata, Auckland, Counties Manukau, Waikato, Bay of Plenty, Lakes, Tairawhiti, Taranaki, Whanganui, Hawke's Bay, Wairarapa, MidCentral, Capital & Coast, Hutt Valley
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Client Services Manager Aucklan
Ashika Prasad
David Fleming
Other services
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Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Care On Call provides high quality and personalised home care support services for people of all ages throughout New Zealand.
"Care on Call offers responsive and personal focused care for older people. For families who live at a distance from their elders, this care is a life line. Carers respond in emergencies and support day to day needs with friendly, helpful, caring service." - Halina

"I have been using Care On Call home-help and companionship services for over two years now, and cannot speak highly enough of their professionalism and efficiency" - Morris.

"Your care work has been excellent, and combined with your carer's happy nature, I have appreciated her so much. I can thoroughly recommend you in this work" - Beryl

"Thank you for your help on that terrible morning. You were so prompt and efficient - much appreciated" - Pam

"With appreciation and many thanks for your careful and gentle minding of this old patient for so long. Thank you so much and good luck for the future" - Joyce
Updated: 20 May 2022
Service Description
Service Description
Care On Call is an efficient and reliable source of high quality in-home care for people of all ages. As well as providing care under contract to ACC clients (via the Solora network) covering serious injury, non-serious injury and childcare, Care On Call provides a wide range of services on a private pay basis. Clients qualifying for individualised funding can also access our services.

Care On Call in-home care is available across the Wider Wellington Area (including Kapiti and Wairarapa) through our Lower Hutt office. We also have offices covering their surrounding regions in Palmerston North, Napier, Auckland and Christchurch.

To contact any office just call 0800 66 44 22. Alternatively you can email us on: care@careoncall.co.nz

We aim to provide our clients with an individual care-plan that meets their needs, using well trained and caring people.

As far as possible we try to ensure that the same care-giver provides service throughout our relationship with each client. All of our care-givers are Police vetted so that you, our client, can be assured that the care-givers you have in your home are trustworthy.

All staff are aware that our values are the most important principles upon which this business is built and enable high quality service to clients to be maintained.
No matter where a client lives - in their own residence, in a retirement village or even a rest-home - Care On Call can provide service.

Reliable - we do what we say we will do
Ethical - we do what is right
Individual - we acknowledge each client's needs differ. We aim to tailor our service to respect this
Enthusiastic - we approach the achievement of our goals and those of our clients with enthusiasm

We Offer:
• In-home care for people of all ages
• Trustworthy and reliable carers - Police vetted
• Consistency of carer
• 24 hour/7 day service
• Affordable services
• Personally tailored care plans

Our Caregiving Services include:
• Companionship
• Personal care
• Home help
• Meal preparation
• ACC clients for serious and non-serious injury, and childcare
• Alzheimer's and dementia care
• Respite care
• Rehabilitation
• Palliative care
• Childcare

Other Care Services include:
• Grooming and showering
• Light housekeeping
• Meal preparation
• Monitor dietary and nutritional needs
• Medication reminders
• Transportation to appointments
• Shopping
• Outings and excursions
• Walks
• Overnight and 24 hour care
• Monitor exercise programs
• Participate in and encourage hobby and craft activities

Please contact us on a non-obligation basis to discuss your individual caregiving needs.

It's never been easier to arrange a professional care plan.
Updated: 20 May 2022
Suburbs/Districts/Towns Serviced
Suburbs/Districts/Towns Serviced
New Zealand wide
Updated: 20 May 2022
Additional Branch Locations
Additional Branch Locations
Care on Call - Wellington
Address4/125 Naenae Street
DistrictGreater Wellington and Kapiti
City/TownLower Hutt
Phone(04) 566 4476 or 0800 66 44 22
Email View Email Address
Website https://www.careoncall.nz

Care on Call - Auckland
AddressLevel 5, 55 Anzac Avenue
DistrictFrom Bombay to Warkworth
Phone(09) 966 0011 or 0800 66 44 22
Email View Email Address
Website https://www.careoncall.nz

Care on Call - Central
Address2 Linton Street
DistrictManawatu, Whanganui, Tararua, Horowhenua
City/TownPalmerston North
Phone(06) 357 8488 or 0800 66 44 22
Email View Email Address
Website https://www.careoncall.nz/

Care on Call - BOP/Waikato
Address2/18 MacDonald Street
DistrictBay of Plenty
City/TownMount Maunganui
Phone(07) 985 6381 or 0800 66 44 22
Email View Email Address
Website https://www.careoncall.nz

Care on Call - Hawkes Bay
Address94 Raffles Street
DistrictHawkes Bay, Central Hawkes Bay
Phone(06) 835 0767 or 0800 66 44 22
Email View Email Address
Website https://www.careoncall.nz

Care On Call - Northland
Phone0800 66 44 22
Email View Email Address
Website https://www.careoncall.nz/

Care On Call - South
Phone0800 66 44 22
Email View Email Address
Website https://www.careoncall.nz/
Updated: 20 May 2022
Personal Assistance
Personal Assistance
Type Self Funded Subsidised After Hours
Attendant Care (ACC) Yes Yes Yes An Accredited provider to ACC
Carer Support Yes Yes Yes
Sitter Service/Companions Yes Yes Yes
Live In Care (24 Hr) Yes Yes Yes
Personal Care (Showering, Dressing) Yes Yes Yes
Updated: 20 May 2022
Domestic Assistance
Domestic Assistance
Type Self Funded Subsidised After Hours
Meals (Fresh or Hot) Yes Yes Yes
Home Help (Housework/Cleaning etc.) Yes Yes Yes
Shopping Assistance Yes Yes Yes
Transport Assistance Yes Yes Yes
Updated: 20 May 2022