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Mycare

At a glance
Name
Mycare
Category
Home help & personal care
Address
B:Hive, Smales Farm
72 Taharoto Road
Takapuna
Auckland 0622
Regions
Nationwide
Phone
View Phone Number
Email
View Email Address
Web
Visit Website
Social Media
Other services
Photos
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Your Step-by-Step Guide to How Mycare Works Your Step-by-Step Guide to How Mycare Works Your Step-by-Step Guide to How Mycare Works

Finding the right care for someone you love can feel like a full-time job. Mycare makes it simple: browse real care worker profiles, read genuine reviews and choose the person who's the best fit, not just on paper, but on personality too.

Mycare is a bit different from a traditional care agency. Instead of a company rostering staff to you, we're an online marketplace where you connect directly with independent, self-employed care workers across New Zealand. You choose who you work with, agree the hours, rate and care plan together, and stay in control the whole way through.

There's no joining fee, and every care worker on Mycare has a clear Ministry of Justice Criminal Background Check before they can take on clients, so you can relax knowing you're in safe hands. Each profile shows their experience, qualifications and reviews from other families, so you can compare and choose with confidence.

How it works:

- Browse care worker profiles in your area and shortlist a few you like.

- Message them directly, ask questions, and arrange a meet-and-greet.

- Book, manage schedules, message and pay securely, all through Mycare, backed by insurance protection and our friendly support team.

A note on cost: Mycare is a private-pay platform. If you'd like to use Individualised Funding (IF) to cover your care, you'll need to get this approved first. Once you have approval, you're free to use it to pay your chosen carer through Mycare.

There are heaps of ways the Mycare community can help:

* Personal care: Getting in and out of bed, bathing, dressing and looking sharp.
* Help at home: Washing up, laundry, mopping, vacuuming, beds made and gardens tidy.
* Live-in support: Help on hand around the clock, including overnight assistance.
* Transportation: Getting to appointments, the supermarket or a day out - their car or the carer's.
* Companionship: A chat, a cuppa, a game of cards, a walk in the park.
* Meals: Grocery runs and preparing light meals, teas and coffees.
* Exercise support: A walk, a swim, the gym, or exercise at home.
* Running errands: Prescriptions, shopping and all the day-to-day jobs sorted.

Mycare - trusted by 1,000+ Kiwi families since 2014, over 1 million care hours delivered with 15,000+ care workers nationwide.

Because staying independent at home should always feel like a choice, not a compromise.

Testimonials
Testimonials
Jo
“Chrissy was hired to help my elderly father who was determined to stay in his own home. We live in Auckland so when Dad (in Hamilton) lost his license we needed someone reliable to drive him places, help him with his grocery shopping as well as clean the house each week. Chrissy started out visiting Dad for an hour or so five days a week, then as Dad's health deteriorated we asked her to visit twice a day and eventually 7 days a week which she did without complaint. She has been extremely helpful and trustworthy.”


Ingrid
“I have found Susan to be very reliable and responsible. She is very warm and caring and it’s lovely to see how well she relates with my mother. She has a great sense of humour and I feel she is genuinely committed to her work. I feel I can relax and trust that she will do what’s needed with my mother. I highly recommend her to others.”

Updated: 26 Aug 2026

Service Description
Service Description
Our easy-to-use online tools help you find workers, create contracts, schedule visits, and pay workers from your phone, tablet or computer, anywhere, anytime:

1. Search locally for one-on-one support or home help

2. Choose the carer who’s right for you and deal directly with them via our secure platform

3. Keep track of visits and activities

4. Decide the hourly rate you’ll pay and use our secure online payroll

5. Safely and easily set up contracts with every person you hire

6. Access simple reporting to help you manage your funding.

Updated: 26 Aug 2026

Meeting the needs of older people
Meeting the needs of older people
Mycare is perfect for helping your loved ones to continue living safely and comfortably at home, maintaining their independence and quality of life.
You organise the care that is the best fit for them, from the hours to the type of care they need.

Updated: 26 Aug 2026

Suburbs/Districts/Towns Serviced
Suburbs/Districts/Towns Serviced
Nationwide

Updated: 28 Mar 2023

Personal Assistance
Personal Assistance
Type Self Funded Subsidised After Hours
Carer Support Yes Yes Yes
Sitter Service/Companions Yes Yes Yes
Live In Care (24 Hr) Negotiable Negotiable Negotiable
Personal Care (Showering, Dressing) Yes Yes Yes

Updated: 28 Mar 2023

Domestic Assistance
Domestic Assistance
Type Self Funded Subsidised After Hours
Meals (Frozen) Negotiable Negotiable Negotiable
Meals (Fresh or Hot) Yes Yes Yes
Home Help (Housework/Cleaning etc.) Yes Yes Yes
Shopping Assistance Yes Yes Yes
Transport Assistance Yes Yes Yes

Updated: 28 Mar 2023

Payment
Payment
Payment Status Details
Payment required Yes
Subsidy may be available Yes

Updated: 28 Mar 2023

Languages Spoken
Languages Spoken
Language Status Details
English Yes
Other Information Yes Several workers with different language capabilities!

Updated: 28 Mar 2023

Trust & Reputation
Trust & Reputation
Trust & Reputation Status Details
Police checked Yes All workers on Mycare have a clear Ministry of Justice Criminal Background check.

Updated: 18 Aug 2026

What's New
What's New
Facility Image

Find Care with Confidence

Looking for the right person to support a loved one at home? Mycare makes it easier to find trusted, independent care workers across New Zealand.

Browse profiles, compare qualifications and experience, read reviews from other families, and choose someone who feels like the right fit for your needs. Because Mycare is an online marketplace rather than a traditional care agency, you work directly with your chosen care worker to agree on hours, rates and a care plan that works for everyone.

There are no joining fees, and every care worker must complete a Ministry of Justice Criminal Background Check before providing support. With transparent profiles and real reviews, you can make your choice with confidence and peace of mind.

Find out more

Updated: 27 Aug 2026


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