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A new Elder Abuse Response Service (EARS) set up on 1 July 2017 is a confidential 24 hour, free phone, helpline, 0800 32 668 65. Registered nurses will listen and advise anyone who needs information or support about elder abuse – whether they are enquiring for themself or whether they are someone who’s concerned it might be happening to a friend or family member. Callers will then be referred to local elder abuse services to get the help they need.