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Elmwood House

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Elmwood House
Dementia Care (Secure environment)
44 Nelson Crescent
Napier 4110
Postal Address
PO Box 7288, Taradale 4141
Hawke's Bay
(06) 834 4048
(06) 834 0981
View Email Address
Visit Website
Justine Restieaux - (06) 834 4048
Napier District Masonic Trust - (06) 845 9224
Clinical Manager
Stanice Towler - 06 834 4048
Other services
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Our key concepts are “safety and acceptance”. We embrace the person as they were and who they are now.


"A commitment to provide the highest quality and professional standards in meeting the residents individual, psychological, cultural and spiritual needs within a safe, warm, caring, friendly, family oriented environment."
Service/Facility Details
Service/Facility Details
Contract with DHBYes
Additional Room CostsNo
Updated: 23 May 2013
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care25
Long term vacancyYes
Short term vacancyYes
Impending vacancyNo
Updated: 23 Aug 2017
“I have had a personal visit from the daughter of one of your clients who recently died at Elmwood. Her story regarding the care the staff at Elmwood took with her father over two years was one of dedication and comforting attention. This enabled her father to live his life with dignity, love and she saw this care reflected in the whole community of Elmwood. As Mayor I would like to sincerely thank you and the team at Elmwood for the work that you do in ensuring people who no longer can look after themselves are treated with respect and wonderful day to day care. I recognize this takes a culture and a passion that is outside the average and I thank you for this.” Barbara Arnott, City of Napier Mayor.

“Many thanks to you all for the wonderful care given to our relative over the last 7½ years, and especially the last week when all involved were so supportive. You really are unsung heroines (and the odd hero) in the dedication to your work with people who suffer dementia.” John, Geoff and Chris

“We as a family would like to take this opportunity to thank all at Elmwood House for their care of Dad - and us. We have continually been impressed with the way the Home is run and by the caring attitude of all the staff to Dad and us. We are always greeted with a smile and always asked if help is required. We cannot speak highly enough of the care you gave Dad during his time there. It is not a place you want your parent to end up in but I felt we could cope with Dad's dementia there. Dad's sister came to visit him there and she too was most impressed and she is a very fussy lady - she gave it five stars! I think that is about as high as you can go! Well done - we will highly recommend you to others.” Penny

“It is the staff at Elmwood who we have come to know and love and who have created such a wonderful home for so many families including ours. When the time came for us to hand over the care of Mum to others, we couldn't bear the thought of her being in a home where she would be just another resident. We looked at a few places and rejected them immediately based upon first impressions - too drab, too much like an institution and no soul. Elmwood House changed all that. It was bright, cheery and friendly. It had the feel of a happy home. I compliment you on your wonderful staff and the lovely environment that is Elmwood House. There is a truly dedicated and loving team who go the extra mile every day to make a difference. Everyone is treated with respect, love and kindness. Their attention to the personal care and needs of each resident is outstanding. Caring for Dementia and Alzheimer sufferers is a very physical and demanding task and your team have my complete admiration for their work ethic, the fun and laughter they provide for the residents and visitors alike and above all their professionalism. I have nothing but praise for them all including your exceptional cleaning staff who maintain the home to such a high standard. You can be truly proud. Excellence in 24 hour care is rare – your staff are a credit to your business”. Liz

“Thank you so very much for the wonderful care you gave my husband during the time he was with you. Your management of the situations, through the good times and the many difficult times left me filled with admiration and respect. I find it almost impossible to articulate the gratitude I feel. I think the greatest compliment I can pay is that I trusted you completely. When you have to hand over the care of a loved relative to someone else, and are able to trust those people and their standards – there is nothing more you could ask for. You gave him affection and kindness, a hug when he needed it, and treated him with dignity and understanding at a time in life when his mind and body had let him down. And again I could not have asked for more when he was ill and then dying. We all hope for a peaceful death and you helped give that to my husband. I never once saw him in need in those last few days, when his personal care requirements were so high. You didn’t forget what might be called the ‘little things’ either – keeping his lips and mouth moist and his pillows comfortable – little things that mean a great deal. It wasn’t only my husband you looked after and cared for. You took the whole family on too as you may remember by the time was came to you we were rather a desperate and traumatised family. I will never forget that first day at Elmwood. The sheer relief of the quiet professionalism, understanding and kindness. Being told not to worry anymore – it wasn’t our problem anymore – you would take care of it all .... and you did. It took a few days to realise, that this was truly how things were to be, and you were so patient with your constant reassurance as we gradually unwound and relaxed. Individually, and as a team, you have a great deal to be proud of and I consider it a privilege and our great fortune to have known and been involved with you. Thank you all.” Olwyn

“My family and I have always found the level of care and service is beyond reproach and have in the past been told it is one of the best in Hawkes Bay.” John.

“In the 71/2 years that our Mum has been in your care we have constantly been impressed and amazed at the level of care that she receives from all at Elmwood. We are kept informed of anything that differs from the norm, and she is treated with the greatest of care and love by all of your staff. Your dedication and care is given not only to your residents, but their families as well.” Sandra.

“We find the care that our wife, mother and grandmother, receives at Elmwood House to be of an exceptional standard and like no other that we have seen. The personal touches and the genuine empathy and affection that your residents receive from you all is amazing and gives us great peace of mind when having to leave her in care.” H Boyle.

“Since my mother, came to Elmwood we have been most impressed with the high levels of care and communication that Elmwood's staff deliver to the residents. We can't imagine a better place for Mum to be cared for.” Jenny.

“Thank you for being there for me each day as I called to see how my Dad was and to hear a kindly voice and the support given to me. Our families say a big thank you for Dad’s care and safety.” Jean

“On the many, many occasions that my Mother and I visited my father during the time that he was a resident of Elmwood House and Hospital, we saw nothing but a high level of professionalism and consideration from all staff towards all residents, including my father. We are very grateful to all of your staff that Dad was able to spend his last year under such great care. That gives us considerable comfort.” Jeff

“I would like to let you know that I feel we were so fortunate that my husband spent his last few months at Elmwood House. The staff was wonderful and caring. The atmosphere was friendly and homely, not cold and sterile as some hospitals can be. Elmwood House and Hospital is a facility to be proud of. Napier is fortunate to have such a wonderful place.” Peggy

“I think Elmwood is a very well maintained building as are the gardens - but any place, no matter how good it is to look at, is only as good as the staff that work there - and you fortunately have some very exceptional staff there. The quality of the nursing care has been excellent and delivered with kindness, dignity, compassion, respect and humour. The meals by both the cooks are the best I have ever seen in a rest home. Everyone from cleaners to maintenance staff do their own work very well but always took the time to be helpful and friendly to residents and visitors. So much of what I have seen has been above and beyond what they have to do no matter what time of the day of night we were there.” Melanie

“It comforts me greatly my mother is well looked after - the staff there are extraordinary.” Peter

“Thank you to all the staff at Elmwood for the dedicated care of my Mum. You do a wonderful job under some difficult circumstances. I appreciate all you do”. Janice

“Thank you so much for the care you administered to Mum. Your staff are inspirational.” Kevin

“For walking in the rain – literal and metaphorical – for ‘walking’ all the extra miles beside us all – residents and families. Thank you and bless you.” Ann

“I wish to acknowledge and thank the wonderful team of carers at Elmwood House. I have observed first hand their care and devotion, to not only my husband, but to all the residents.” Myrtle

“Our many thanks for looking after Dad with care, compassion, dignity and respect. He told me there was no-one on the staff he did not like - a great credit to you all. We were always greeted with a smile and asked if we needed anything. I can’t recommend you all highly enough. You certainly made the last few months of Dad’s life stress-less and easier for us.” Penny

“I am writing to thank you for providing a tremendous facility for Mum, and others like her, to live. I would also like you to know how indebted our family is to your staff at Elmwood. The staff were always so professional, competent, patient and friendly. Their treatment in Mum’s last week was outstanding, not only for Mum, but also for our family. I cannot praise them enough. Please accept on behalf of my family my sincere thanks.” Geff

“My mother was a patient at Elmwood House. Your staff there certainly exceeded my expectations from the very first day she arrived. They have always taken wonderful care of her in every way. She was always dressed as she would have wanted with little extras such as beads and scarves. The staff I found always very approachable and more than willing to help me in any way they could. The wonderful love, care and attention, not only my mother received but also myself as her life was coming to an end, I will never forget. You have a special home with an outstanding staff.” Carol
Updated: 17 Feb 2014
TypeHours Per WeekStatusDetails
Registered Nurse Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Negotiable Community Physiotherapy can be accessed as required. The physiotherapists also provide staff training.
Own Social Worker Negotiable Referral to Alzheimer's Society or other services.
Activities Co-ordinator Yes Our activities coordinator is working towards her Diversional Therapist qualifications.
Hairdresser Yes Fortnightly
Podiatrist Yes Six to eight weeks
Kaumatua Yes We link in with Maori Health providers as requested.
Chaplain/Spiritual Advisor Yes
Other Personnel Yes Woody the resident cat and Patch the dog our four legged staff member.
Updated: 17 Aug 2017
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes
Wound Care Yes
Continence Advisor Yes
Infection Control Yes
Specialised Dementia Care Yes All Staff formally qualified in Dementia Care.
Clinical Manager Yes
Updated: 17 Aug 2017
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 22 Jan 2014
Day Care Yes
Whanau Room No However, we will do our best to accomodate families needs as and when required.
Rooms (Single) Yes Single rooms provide privacy where residents can receive relatives and friends. The rooms are all well lit with natural light. There is plenty of space for personal belongings.
Ensuite No Our residents require assistance with showering and toileting. It is therefore safer for them for these activities to be carried out in larger purpose built areas.
May Bring Own Furniture Yes We encourage people to bring their own furniture. Residents usually prefer to use the beds that we provide.
Alcohol Permitted Yes Alcoholic beverages are served on occasions eg parties etc but no alcohol is to be retained in rooms unless by prior arrangement.
Pets In Residence Yes We have a cat. SPCA also make regular visits with their animals.
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes Our portable phone is available for residents use.
Resident can adjust heating in own room No Elmwood House is centrally heated.
Family Committee No We have very open communication with our family members and we often refer families to Alzheimer's Society.
Newsletter Yes Quarterly
Policy for management of challenging behaviour Yes It is rare for us to use any restraints as we try to ensure that situations where this might occur do not eventuate. We do not use medication as a form of restraint.
Confused Residents Yes
Lounges/seating areas Yes The dining/lounge area is situated in a sunny position overlooking the inner central courtyard and back garden. The outside sitting areas, lawns and gardens are a focal point of the home.
Outings Yes Because of the nature of our residents we do not go on lengthy outings. We do however take residents out every day to view the local sights.
Smoking Permitted No However if a resident needs to smoke then staff will supervise this activity outside.
Sprinklers Yes Smoke alarms and smoke stop doors.
Updated: 7 Mar 2014
Special Features
Special Features
Elmwood House is an architecturally purpose designed facility built in full accordance with the Health Department requirements for the residential care of the elderly. It is spacious light and open. The grounds are attractively planted with shrubs and annuals and are well maintained. Large windows and sliding doors give views over the gardens and easy indoor-outdoor access.

Care has been taken in the design of the Facility to ensure that there is plenty of space for residents to move around through the home and garden freely and unobstructed. The inner courtyards and the resulting openness of the main living areas mean that staff can easily observe the comings and goings. Office areas also have large expanses of window enabling staff to be seen by residents and therefore providing a reassuring presence.

The design elements combined with our skilled staff management and care of residents mean that Elmwood House has a serene and dignified feel. This is observable in the dressing and grooming of our residents. We take particular care the ensure that our residents are dressed and groomed according to how they would usually present themselves eg applying makeup and nail polish, attending the hairdresser, being dressed in ‘smart casual’ attire, colour co-ordinated, wearing a tie, stockings etc where appropriate are very important components to helping our residents retain their dignity.
All Staff are trained specifically in the care of those suffering dementia and memory loss.
Management and Staff have a committment to providing the highest quality care, with staff having a particular compassion and empathy for the Residents.

We encourage families to treat Elmwood as an extension of their own home and as such, families and friends are welcome at anytime.
We invite you to use family areas such as the tea and coffee making area. You are also welcome to join us for meals (preferably not breakfast). At the time of admission we know that you will have lots of questions. For many couples the admission of a partner to Elmwood House also raises issues including loneliness. Some people like to visit frequently whilst for others visiting us is sometimes more difficult. We will do our best to answer your questions and give you support.

Visitors will appreciate that a resident suffering from Alzheimer’s and similar disorders may display behaviour, which under normal circumstances may be considered inappropriate. Your acceptance of such occurrences is an important part of the resident’s ongoing therapy.


The management and staff are committed to quality care with the residents needs being met in an environment in which they feel safe, comfortable and welcome.
The residents individual physical (tinana), psychological (hinengaro), spiritual (wairua) and family (whanau) needs and choices are recognised and therefore we are committed to holistic health, in respect to different races and ethnic groups having different perceptions of and reactions to health and illness.

We recognise that our residents are part of a wider community and will endeavour that links are maintained on an individual basis as well as with the input of the multidisciplinary team to maximise their potential, independence and quality of life.
We believe that our business must be operated using the
principles of total quality management and financial control, therefore providing a client focused service which continually seeks for ways to improve the delivery of our service.
Updated: 7 Mar 2014
Interests & Activities
Interests & Activities
The activity programme at Elmwood House is person centred so components such as communication knowing the residents life story, recognising their sexuality, respecting and understanding their spirituality, culture beliefs and values are important. The programme covers creative, intellectual, simple tasks, social contact and individual components.

The varying levels of dependence are taken into consideration when designing specific and flexible programmes. All such programmes are planned with due regard to minimising restraint and behaviour management.

Each resident has a recreation plan which has been compiled around their activity needs, capabilities and preferences. This ensures that the resident receives at least eight hours per week of activities based on the plan.

Examples of the types of therapies involved on our programme are; music (individual, group, outside occasions, background music where appropriate) validation, water therapy, craft, foot bath and massage, pet therapy, reflexology (available two hours weekly based on resident’s individual needs) aromatherapy, doll therapy, reminiscence, reality orientation, art therapy and entertainment (groups from locals service clubs, schools and kindergartens visit frequently). Out side excursions in the Home’s minibus are arranged to a variety of venues and locations.

Note: Activities that occur as part of our day to day care giving activities ie talking to residents, watching TV, listening to the radio are not included within the activity programme.
Updated: Unknown
Additional Information
Additional Information
Details re Meals We have an ‘open door’ policy regarding food. Residents may want to eat at any time of the day or night and staff learn to be responsive to each resident’s requirements. The kitchen, which has a domestic appearance, has a large servery hatch which makes it possible for residents to observe the activity in the kitchen and the preparation of food. Regular meal times are: breakfast 7-8.15am, Dinner 12 midday, Tea 5-530pm. Morning, afternoon tea and supper are also served. A minimum amount of food is kept in residents rooms.
Staffing Details NURSING CARE A Registered Nurse is on duty at all times. Experienced Enrolled Nurse and Caregivers assist the Registered Nurse to deliver care with the Nurse manger on call as necessary. Staff are selected for their true compassion and an empathy that comes from the heart. We have a very low staff turnover. DOMESTIC STAFF Our domestic staff are very much part of the caring team. They also need to relate well to our residents. Often residents join them in little ways doing domestic activities. MEDICAL CARE Residents normally retain their own doctor although the Home doctor can be utilised if required. It is the management’s policy for all residents to have a general check-up at least every three months.
Fees Details/Fees Do Not Include There are NO extra premium charges for rooms. The Nurse Manager will be able to give you details in respect of fees, payments etc.
Updated: 7 Mar 2014
Languages Spoken
Languages Spoken
English Yes
Maori - Te Reo Yes
Updated: Unknown
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Inter denominational Yes Monthly interdenominational services.
Non denominational Yes
Roman Catholic Yes Weekly services.
(Other comments) Yes Those who are able attend local churches once a month.
Updated: Unknown
Public Transport 0.40 km At the end of the street on both Kennedy Road and Latham Street.
Shops 0.50 km Dairy, Marewa Shopping Centre,
Mall 1.00 km
Parks 1.00 km Rose Gardens at Kennedy Park Motor Camp, Nelson Park or the Marina Parade sea front.
Library 1.00 km Talking Books are delivered as required.
Updated: Unknown
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
New Zealand Aged Care Association (NZACA) Yes
New Zealand Aged Care Association (NZACA)
Updated: 20 Sep 2006