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Ultimate Care Palliser House

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At a glance
Ultimate Care Palliser House
Dementia Care (Secure)
186 East Street
Greytown 5712
Postal Address
PO Box 105
Greytown 5742
06 261 9020
View Email Address
Visit Website
Nicola Nowell - 06 261 9020
Ultimate Care Group - 06 261 9020
Other services
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At Palliser House we specialise in dementia and hospital level care. We provide a peaceful, safe and comforting environment for our residents with a warm country feel. Our specially designed dementia friendly gardens and interior features have been created to provide stimulation and help tigger the senses. We understand and promote the idea that exposure to familiar memories through smell, sight, touch, taste and hearing can help promote a sense of well-being and calm for our residents.

July 2020 - Welcome to our new Nurse Manager Nicola Nowell. There are Dementia beds available for respite or permanent care
All enquires welcome – please call Nicola.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 7 Oct 2019
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 20
Premium Room Charges Some Rooms as at 06 Apr 2020
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 7 Sep 2020
TypeHours Per WeekStatusDetails
Registered Nurse 24/7 Yes We have a strong team of registered nurses who are on duty 24/7
Nurse Practitioner Negotiable We have access to a Nurse Practitioner when needed
Enrolled Nurse Yes We have a very experienced EN in our team who supports our RNs
Healthcare Assistants/Caregivers Yes We have a great dedicated team of caregivers who are passionate about our residents and giving them the best possible care.
Physiotherapist Yes We have a contract with TBI Health
Occupational Therapist Yes yes we have access to an OT
Social Worker (on site) No We can access a social worker from our local DHB
Diversional Therapist Yes We have access to a DT
Activities Co-ordinator Yes Yes we have an activities coordinator at Palliser House
Hairdresser Negotiable We can arrange for a hairdresser to visit the site
Podiatrist Yes Yes we have a contracted Podiatrist
Dietitian Yes Yes, the Ultimate Care Group has a registered dietician that oversees our menus
Kaumatua Negotiable When required
Chaplain/Spiritual Advisor Negotiable When required
Updated: 23 Jan 2020
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes All our staff are trained to administer oxygen therapy
Gastronomy/Nasogastric Management Yes All staff are trained to manager both gastronomy and gastric management
Bariatric (Care of the very overweight) No We are not currently resourced to manage the very overweight
End of Life/Palliative Care Yes We provide excellent end of life care.
Wound Care Yes All our nurses are trained in wound management
Diabetic Care Yes
Continence Advice Yes
Stomal Therapy Yes
Stroke Rehabilitation Yes In conjunction with the physiotherapist
ACC Rehabilitation Yes
Infection Control Yes We have a very effective infection control programme
Surgical Followup Yes If required
Clinical Management Yes
Updated: 23 Jan 2020
May Bring Own Furniture Yes More than welcome to bring appropriate furniture to meet your needs in consultation with the manager
Single Rooms Yes All our rooms are single
Ensuite Yes some of our rooms have en suites
Alcohol Permitted Yes Yes in consultation with management and nursing team and GP
Negotiate To Bring Own Pet Yes We are happy to negociate
Phone Access In Own Room Yes Residents own cost
Wifi Yes Palliser House has wi-fi which is accessible to residents and visitors
Resident can adjust heating in own room Yes Thermostat controlled with remote control
Lounges/seating areas Yes We have large well designed lounge areas to relax in
Gay / LGBT IQ Friendly Yes
Primary Health Funded Short Term Care Yes
Provide End of Life/Palliative Care Yes
Outings Yes We have an on site vehicle for day trips
Whanau Room Yes
Newsletter Yes
Policy for management of challenging behaviour Yes All our policies are extensively researched with best practiced evidenced
Confused Residents Yes
Rural Setting Yes Our facility is right in the heart of Greytown
Semi-Secure Yes
Updated: 23 Jan 2020
Interests & Activities
Interests & Activities
Activity programme, Board games, Breakfast in bed, Care and Craft, Classical Music, Concerts, Craft, Electric beds, Email, Entertainers, Entertainment, Exercises, Flower arranging, Games, Garden, Gardening, Golden Oldies, Happy Hour, Housie, Indoor Games, Internet, Music, Newspaper reading, Outings, Sky TV, Music, Age Concern
Updated: 23 Jan 2020
Additional Information
Additional Information
Details about Meals All our meals are cooked on site. We have a very well balanced menu that is overseen by a qualified nutritionist and dietitian
What's included in your fees and what's not All meals are covered in your fees
Updated: 23 Jan 2020

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.