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Regency Home and Hospital

At a glance
Regency Home and Hospital
60 Onewa Road
Northcote Point
Auckland 0627
Postal Address
PO Box 36 373
Auckland 0748
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View Email Address
Debbie Tunui - (09) 419 2089
Other services
Visitors with limitations - please call us first
Regency Home and Hospital has long been established in Northcote and is positioned within easy access of the harbour bridge and surrounding North Shore areas.
Our focus is to provide a sense of community in a caring, consistent environment that reflects high standards.
Our aim is to provide homely comfort for all those who live with us and a friendly welcome for all who visit.
Service/Facility Details
Service/Facility Details
Detail Status
Contract with Te Whatu Ora Yes
Certification Yes
ORA Applies No

Updated: 9 Nov 2012

Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 18
Vacancy No
Private Bedroom
Impending vacancy No
Short stay considered No
Premium Accommodation Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Yes

Updated: 12 Jul 2024

Type Hours Per Week Status Details
Registered Nurse Yes The Clinical Leader is a Registerd Nurse experienced in care of the elderly and the hospital Registered Nurse both provide clinical support and advice to the Team Leader of the Rest Home area who is also a Registered Nurse.
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes Qualified Physiotherapist contracted to attend Regency residents weekly. All new admissions assessed to establish their needs, treatment plan documented and carried out by the Physiotherapist, supported by Dementia unit staff, ensuring continuity of care
Occupational Therapist Yes Occupational Therapist works Monday-Friday providing professional input into specifc resident needs identified at an initial assessment, liaising with Physio on resident mobility needs and providing oversight and input into the daily activities programme
Social Worker (on site) No Services of a Social Worker can be accessed via Community Service if requested by resident or family
Activities Co-ordinator Yes Activities Coordinator manages the activities programme Monday-Friday, supported by the Occupational Therapist. Experienced in dementia care and able to provide activities that are appropriate and relevant to the residents
Hairdresser Yes Visits on a weekly basis, attending to residents in our hairdressing salon. Very experienced having provided a service to Regency residents over a long period. Is flexible if residents require hair done for special occasions
Podiatrist Yes Contracted service, who is a qualified Podiatrist, providing a service to Regency residents over many years. Visits routinely 6 weekly but will provide additional service if requested.
Dietitian Yes Contracted service by Qualified Dietitian available on request or when clinically indicated. Will visit and assess residents who require professional nutritional advice and support, provide treatment plan and assist staff to achieve set goals
Accredited Visitors Yes Age Concern
Kaumatua Yes Active relationship with several Marae and services that can assist Regency if a resident requests a Kaumatua. Kaumatua provide training sessions for staff to increase cultural understanding
Chaplain/Spiritual Advisor Yes No in-house Chaplain available but regular Church services held at Regency by community Ministers, for those residents wishing to attend. Chaplains or Spiritual Advisor can be accessed if requested by resident or family
Other Personnel Yes Administrator works Mon-Frid. This front line person will assist if you are looking for placement and require advice and support.

Updated: 27 Jun 2012

Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes Oxgyen supply is available to manage any emergency response with competent trained staff able to administer. Regular oxygen administration, ordered by the Doctor or Specialist, is provided as directed as part of the resident's treatment plan
Gastronomy/Nasogastric Management Yes RN's available on site 24hrs/7days enabling specific needs to be managed safely and within the established resident treatment plan. It would be anticipated that residents requiring this level of treatment would be transferred to our hospital for care
End of Life/Palliative Care Yes Team Leader well supported by hospital RNs enabling unit to manage residents with additional needs. Extra support provided by North Shore Hospice. Anticipated that residents requiring this level of treatment would be transferred to our hospital for care
Wound Care Yes Wounds are managed according to current best practice standards, using up to date medical products. Additional advice is sought from Wound Management Specialist for any complex wounds ensuring the most effective management plan is in place.
Diabetic Care Yes Registered Nurses available to manage any diabetic needs and be responsive to situations that can arise for people with diabetes. All Dementia unit staff authorised to manage residents with diabetic needs are competency tested
Continence Advice Yes
Stroke Rehabilitation Yes Staff work with the Physiotherapist to develop a realistic treatment plan providing on-going support and management of the resident. Intensive rehabilitation programmes however are not achievable in this area
Infection Control Yes Regency has an active and comprehensive programme in place that fully meets required certification standards. Staff training and on-going surveillance of potential infection issues result in prompt and appropriate response to any identified problems
Clinical Management Yes Team Leader of Rest Home also responsible for management of the Dementia Unit

Updated: 13 May 2010

Feature Status Details
May Bring Own Furniture Yes Residents may appreciate having some personal furniture items in their room. This needs discussion with the Manager so furniture is appropriate to available space and the type of use it will be subjected to. Personal items such as photos are encouraged
Single Rooms Yes All bedrooms in the Dementia unit area are single rooms, maximising privacy
Ensuite Yes Some rooms in this area have an ensuite attached
Alcohol Permitted Yes This would be controlled by the Team Leader after discussion with the Doctor. Some prescribed medications restrict alcohol consumption
Pets In Residence Yes Budgie in lounge area
Negotiate To Bring Own Pet Yes This can be raised with the Manager and would depend on the type of animal involved.
Phone Access In Own Room Yes There is a portable phone for residents use. If residents want to have a phone this can be installed. Installation and ongoing costs are at the resident's expense.
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes Dementia unit can cater for the younger person with a variety of disabilities as additional staff rostered to this area. Dependant on funding being approved.
Lounges/seating areas Yes Lounge area with television. Separate dining area. Access to outside courtyards via both areas
Day Programme for day stay clients Yes We can provide day care. Private paying clients only (includes those who use Carer relief funding)
Outings Yes Regular outings provided in our van.The frequency of outings for individual residents varies according to the type of outing and is rostered to some extent.
Whānau Room No If relatives wish to stay over we will do our best to make you comfortable at the bedside. Families are welcome to use staff facilities.
Residents Committee Yes Held monthly. All residents welcome to participate
Policy for management of challenging behaviour Yes Comprehensive policy and dementia training ensures staff have a thorough understanding of managing behaviour events. Aim of management is to be observant and responsive to behaviour changes so situations can be diffused at the lowest level.
Confused Residents Yes
Smoking Permitted Yes Designated area outside of facility provided for smokers. Staff supervision provided if resident wishes a cigarette
Semi-Secure Yes Unit totally secure with enclosed external courtyard and boundary fencing

Updated: 13 May 2010

Special Features
Special Features
We currently have one room under renovation and anticipate that it will be available by the 23rd November 2011.

Updated: 18 Nov 2011

Interests & Activities
Interests & Activities
Activity programme in place managed by Activities Coordinator and Occupational Therapist. All residents invited and encouraged to participate in activities.
Activities include: Big print books, Aromatherapy, Board games, Canine friends, Church service, Concerts, Cooking, Craft, regular Entertainers, Happy Hour, Housie, Music, Outings, Videos.

Care staff encourage residents to participate in activities each afternoon to minimise some behaviours that can occur at this time.

Updated: 13 May 2010

Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Admission document clearly outlines services not included in fee. Manager can assist with any queries.
Staffing qualifications and details Area managed by Team Leader, supported by Registered Nurse in hospital area, providing care and oversight/direction of Caregiving staff. Extra staff rostered to this area in line with higher care needs. Active staff training to maintain highly skilled staff. Dementia unit staff have Certificate in Dementia care
Details about meals All meals cooked on site by Regency Food Service staff. Specific dietary needs or residents with cultural needs catered for. All meals eaten in dining room so good supervision can be given. Menu developed in liaison with qualified Dietitian.
Associated Complexes Orongo Rest Home, situated at Campbell's Bay North Shore, provides Rest Home and Secure Dementia accomodation.

Updated: 13 May 2010

Languages Spoken
Languages Spoken
Language Status Details
English Yes All staff are required to speak English while working in the Dementia Unit ensuring effective communication and understanding by all. Family supported to access interpreter services if appropriate

Updated: 13 May 2010

Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Inter denominational Yes Interdenominational clergy visit the facility and conduct a service on a rotational basis but can be requested to visit at any time.
Non denominational Yes
Roman Catholic Yes Lay members of the church visit individual residents as requested by resident or family. Priest will visit as required when requested
(Other comments) Yes Regency has no specifc religious affiliations and welcomes residents of any demonination. Religious visitors are always welcome to see any resident who wishes this to happen.

Updated: 13 May 2010

Location Distance Details
Public Transport Bus stop situated outside facility
Shops 1.00 Km Dairy, florist
Mall 1.70 Km Birkenhead Shopping centre
Parks 1.50 Km Little Shoal Bay reserve. Stafford Park
Library 1.70 Km New Birkenhead library now open

Updated: 13 May 2010

Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Aged Care Association New Zealand (ACA) Yes
Aged Care Association New Zealand (ACA)

Updated: 13 May 2010

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.