Hospital Care: Rhapsody Lifecare - Pouakai

Service/Facility Details
Contract with DHBYes
Additional Room CostsSome Rooms
Updated: 11 Sep 2013

Bed and Vacancy Details
Approximate number of beds at this level of care18
Long term vacancyYes
Short term vacancyYes
Impending vacancyYes
Updated: 27 Nov 2015

TypeHours Per WeekStatusDetails
Registered Nurse Yes There are two RN's per morning and afternoon shift with one RN nocte. Our Clinical Services Manager, Vinny S is available Monday to Friday and on call weekends
Enrolled Nurse Yes We have very experienced Enrolled Nurses working morning shift Tuesday to Sunday
Healthcare Assistants/Caregivers Yes Our care staff are required to complete the ACE Training program in Support of the Older Person. We also have regular monthly education sessions and team meetings.
Physiotherapist 6 Yes We have a physiotherapist, Liz Greenbank. She is available Tuesdays and Fridays. Liz also maintains our staff competencies in manual handling and lifting.
Occupational Therapist Yes We are able to access an OT if required
Diversional Therapist No
Activities Co-ordinator Yes Wendy and Sheryl are our Recreational Officers who work Monday to Friday. Both have great committment,energy who enjoy providing the best to our special residents.
Hairdresser Yes We have our own Salon with a Hairdresser in attendance Tuesdays and Thursdays. Residents are also encouraged to maintain contact with their own hairdresser and they are welcome to attend at Rhapsody.
Podiatrist Yes Comes to the facility every 6 weeks and on request
Dietitian Yes We have a dietitian who oversees our menus and is available for advice at any time. We also have access to TDHB Dietitians as required.
Accredited Visitors Yes Sandy/Chantelle our Office Administrator's are available Monday to Friday, Business hours.
Kaumatua Yes Kaumatua available as needed.
Chaplain/Spiritual Advisor 2 Yes Works 2 hrs per week and is available on request
Updated: 2 Oct 2015
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care’ Yes
Gastronomy/Nasogastric Management Yes
Oxygen Management Yes
Surgical Followup Yes
Wound Care Yes
Diabetic Care Yes
Continence Advisor Yes
Infection Control Yes
Stroke Rehabilitation Yes
Tracheotomy Care Yes
Gerontological Care Yes
Urology Yes
Community Health Yes
Clinical Manager Yes
Other Nursing Specialities Yes
Psychologist Yes
Psychiatrist Yes
Other Post Graduate Specialities Yes
Updated: 11 Sep 2013
Under 65 yrs with Disability Yes
Palliative Care Contract Yes We have a Link programme with the local Hospice
Whanau Room Yes
Rooms (Single) Yes
Rooms (Shared) Yes
Rooms (Suit Couple) Yes Our rooms are of a size suitable to accommodate a couple
Ensuite Yes Most of our rooms have an ensuite. Please ask if this is a definite requirement
May Bring Own Furniture Yes Other than furniture that is required to be specialised (such as the beds in the hospital) residents are welcome to bring in their own furniture and belongings to make them feel as at home as possible.
Alcohol Permitted Yes We have a regular Happy hour and many of our residents have a small fridge in their room for beverages.
Pets In Residence Yes We currently have one cat , visiting canines and some fish.
Negotiate To Bring Own Pet Yes Please discuss with management and must be cared for by resident and family
Phone Access In Own Room Yes This is done at the resident's own cost
Resident can adjust heating in own room No The heating is thermostatically controlled by staff
Residents Committee Yes We have Residents meetings each month with the manager, clinical manager and activities co-ordinator. We also have a Resident Advocate who the residents can talk to about any concerns.
Family Committee No While we don't have a family committee we have a individual resident multidisplinary review 6 monthly which includes the resident's family.
Policy for management of challenging behaviour Yes Please ask management if you wish to view a copy of this policy.
Confused Residents Yes
Lounges/seating areas Yes Multiple seating and lounge areas within our resthome and hospital. They are all very different and provide an ever changing outlook for our residents. We also have lovely outdoor seating areas too.
Outings Yes We have our own Van and the residents enjoy many different and varied outings.
Rural Setting No While we do not have a rural setting and are actually situated in the middle of town we are surrounded by a parklike setting with lots of trees.
Smokers Room Yes Resident Smokers are able to use the outdoor courtyard.
Smoking Permitted Yes Smoking is permitted within the designated areas only by residents.
Sprinklers Yes
Audit report available Yes On request
Updated: 11 Sep 2013
Interests & Activities

We have 2 dedicated activities co-ordinators who provides an interesting and varied programme of activities for our residents.

Updated: 11 Sep 2013
Additional Information
Details re Meals All of our meals are cooked on site and have a lovely home cooked quality. We endeavour to cater to the likes of the generation we care for and so roast meals and "meat and 3 vege" with a pudding are typical fare. Our main meal is served at lunch time with a lighter meal being served in the evening. Morning, afternoon teas and supper consist of delicious home baking and residents are free to help themselves to tea and coffee and fruit between meals. All of our menus are prepared with a dietitians input and are rotated on a six weekly basis. We cater for any special requirements such as diabetic meals, gluten free and vegetarian meals.
Staffing Details All our staff undergo training under the ACE programme plus we also have a comprehensive inhouse training programme. This is done to ensure that all of our staff are fully competent to meet the needs of our residents. All of our staff have incredible hearts and are caring and compassionate as a requirement.
Associated Complexes We are part of the Ultimate Care Group of Aged Care Facilities.
Fees Details/Fees Do Not Include Please contact managment for details.
Updated: 11 Sep 2013
Languages Spoken
Afrikaans Yes We have staff available who are fluent.
Arabic Yes We have staff available who are fluent.
Dutch Yes
English Yes
Fijian Yes We have staff available.
Fijian Indian Yes We have staff available
Filipino Yes We have staff fluent in this language.
Maori - Te Reo Yes
Samoan Yes We have staff available.
Updated: 11 Sep 2013
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes We have regular visits from an Anglican minister
Inter denominational Yes Weekly services are held by our own facility chaplin. All are welcome.
Roman Catholic Yes We also have regular visits from the local Roman Catholic church.
(Other comments) Yes Our chaplin is available through out the week to assist the residents as needed. We will also endeavour to ensure that any special spiritual or religious needs are met or will help our residents to contact the appropriate persons to help them to do so.
Updated: 11 Sep 2013
Mall 0.20 km We are situtated very close to the city centre of New Plymouth and therefore have a large variety of shops, cafes and other facilties close by.
Parks   There are several large, beautiful parks closeby which have gardens, walks and children's playgrounds. We also pride ourselves on our own parklike grounds which the residents all enjoy and provides a very peaceful and tranquil setting.
Library 0.20 km The local Library is situated in the City Centre closeby. However the mobile library also calls in on a regular basis and we have our own library on site
Updated: 11 Sep 2013
Credentials & Membership
Credentials & MembershipStatusDetails
New Zealand Aged Care Association Yes
ACE ("Aged Care Education" Training programme) Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association ACE ("Aged Care Education" Training programme)
Updated: 11 Sep 2013